Scribd
Upload
81 views

Quality 101

Quality refers to the degree to which inherent characteristics of a product or service fulfill requirements. It is important to employees, organizations, and customers. For employees and organizations, quality leads to customer satisfaction, loyalty, and profits. For customers, quality products meet their needs and expectations. Implementing quality management helps ensure superior products and services, increased revenues and productivity, reduced waste, and continual improvement through the Plan-Do-Check-Act cycle.

Uploaded by

Phoenix Kukuruyuk
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
81 views

Quality 101

Quality refers to the degree to which inherent characteristics of a product or service fulfill requirements. It is important to employees, organizations, and customers. For employees and organizations, quality leads to customer satisfaction, loyalty, and profits. For customers, quality products meet their needs and expectations. Implementing quality management helps ensure superior products and services, increased revenues and productivity, reduced waste, and continual improvement through the Plan-Do-Check-Act cycle.

Uploaded by

Phoenix Kukuruyuk
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 26

QUALITY 101

Department of Metallurgy and Material


MAY 2017
Background

 https://www.youtube.com/watch?v=wklR7YAXN_g
WHAT IS QUALITY ?
QUALITY

 Ref: ISO 9000 : 2005

Degree to which a set of


inherent characteristics
fulfils requirements
Characteristic

 Distinguishing feature which can be inherent or


assigned, qualitative or quantitative
 There are various classes of characteristic, such as
the following:
 Physical (e.g. mechanical, electrical,
chemical characteristic
 Temporal (e.g. punctually, reliability,
availability)
 Functional (e.g maximum cycle time,
maximum rotation speed, etc)
Inherent

 Inherent : opposite of ‘assigned’, means


existing in something, especially as a
permanent characteristic

Example : API 5L X52 PSL 2 Pipe

Inherent characteristic: YS ≥ 52000 Psi,


Impact strength > 20J, etc
Assigned characteristic: can be used for
gas line, water line, or even structural
purpose.
Requirements

 Need or expectation that is stated,


generally implied, or obligatory

Note:
Generally implied means that it is custom
or common practice that organization, its
customers, and other interested parties,
that the need or expectation under
consideration is implied
QUALITY

Degree to which a set of


permanent distinguishing
feature fulfils need or
expectation that is
stated, generally
implied, or obligatory
Cost of
Poor Quality
 https://www.youtube.com/watch?v=jYj_R4oCTPI
FACT

 WORLD LOST BILLIONS OF DOLLARS DUE TO BAD


WORKING PRACTICE WHICH LEADS TO POOR QUALITY

 DO NOT KNOW WORK PROCEDURE


 DO NOT UNDERSTAND WORK
PROCEDURE
 DO NOT FOLLOW WORK PROCEDURE
 HUMAN ERRORS
 ETC
Why quality is
important to
employees, the
organization and
customers?
Why quality is important to
employees, the organization and
customers?
 Quality is critical to satisfying your customers and
retaining their loyalty so they continue to buy from you
in the future.
 Quality products make an important contribution to
long-term revenue and profitability. They also enable
you to charge and maintain higher prices.
 Remember, if an organization is earning, employees are
also earning

Our Goal In Quality :


Customer Satisfaction
ORGANIZATION – CUSTOMER
RELATIONSHIP
Purchase Order
Work Instruction Work Order
Etc Specification
Etc

Customer Organization Contractor

Deliverables Deliverables

A simple thing to remember which create a lot of


difference in our working way:
We are the client for our contractors
as well as contractors for our client
Why Quality Management is
Important?
 Ensures superior quality products and services
 essential for customer satisfaction which eventually leads
to customer loyalty
 Help an organization to design and create a product which
the customer actually wants and desires.
 Ensures increased revenues and higher productivity for the
organization.
 Ensure Continuity and repeatability of the product
 Quality management helps organizations to reduce waste
and inventory.
 Quality management helps organization to maintain its
stability and steadiness
TOTAL QUALITY MANAGEMENT
Continual improvement of the management system
This is the model for
continual
C

U
Management
responsibility S
a
C

U
improvement within a
t
S R
E
Q
I
s
f
S Management System.
T

O
U
I
R
Resource
management
Measurement,
analysis &
improvement
a
c
t
T

O
On the left we have
E I
M
M
E
N
o
n M customer
E

R
T
S Input
Product
Realization
Output
Product
E

R
requirements on the
right we have
Model of the process approach for a
Management System
customer satisfaction.
In between we have
the work process that
begins with …
•Management responsibility in Planning the Project.
•Management providing the resources required.
•The Product realization process commenced followed by
•Measurement, analysis and improvements.

Ultimately we provide this product to our customers.


Plan – Do – Check – Act Cycle

Deming Cycle

PLAN : Establish the Objectives and Processes necessary to Deliver results in


accordance with customer requirements, Policies and Procedures.
DO : Implement the process (es)
CHECK : Monitor and Measure processes and product against policies, objectives,
requirements and Report results
ACT : Take action to Continually improve process performance
PLAN

 Consider target / requirement


 Consider step to achieve
 Consider preparation to perform step required
----------------------
 Consider Lessons learned

Fail to Plan = Plan to Fail


DO
 Ensure Plan is implemented
properly
 Record any problems during
implementation

“People forget how fast you did a job –


but they remember how well you did it”
― Howard Newton
Check
 Analyze the root cause of
problems occurred during
“DO” step
 Look for alternative or
possible solution to
eliminate root cause of the
obstacles
 Look possibility of similar
problems happening on
other area

Quality means doing it right when no one is looking –


Henry Ford -
Act

 Take action to eliminate root cause of the problem


 Take action to prevent problem occurrence on the other
area
 Monitor effectiveness of the actions taken

The bitterness of poor quality


remains long after the sweet of low
pricing is forgotten. - Anonymous
Quality Principles
 Take personal responsibility for the quality of our work
 Know, understand, and follow our Management System
and processes
 Clearly define customer expectations, then deliver on
our commitments
 Transparent and collaborative in our planning, execution
and reporting
 Do what we say and Say what we do
 Strive to do things right the first time and every time
 Report all non-conformances and undesirable conditions
 Promote improvements, share knowledge and learn from
mistakes
 Commit to execute every work better than the last one

25
“Quality is never an accident.
It is always the result of
high intentions, sincere efforts,
intelligent directions and
skillful executions”
– William A. Foster -

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy