TRAINER’S QUALIFICATION (TQ II)

 Must be a holder of National TVET Trainer’s Certificate (NTTC) level 1

 Must have at least 2 years relevant job/ industry experience
 Must be mentally and physically fit
COMPETENCY STANDARDS

BASIC COMPETENCY
COMPUTER SYSTEMS SERVICING NC II
UNIT OF COMPETENCY : Participate in Workplace Communication
UNIT TITLE : Participating in Workplace Communication
QUALIFICATION TITLE : Computer Systems Servicing NC II
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attributes required to gather, interpret and convey information in
response to workplace requirements.

Learning Outcomes Summary:

1. Obtain and convey workplace information

2. Participate in workplace meetings and discussions
3. Complete relevant work related documents

Upon completion of this module the students/ trainees must be able to:

Assessment
LO No. Learning Outcome Assessment Criteria Contents Condition Methodologies
Method
LO 1 Obtain and Convey 1.1 Specific and relevant  Parts of Speech The Students/  Group  Demonstratio
Workplace information is accessed  Sentence trainees must be discussion n
Information from appropriate Construction provided with  Interaction  Observation
sources  Effective the following:  Interviews/
1.2 Effective questioning, Communication  Writing questioning
active listening and Materials
speaking skills are used (Pen &
to gather and convey Paper)
information  References
1.3 Appropriate medium is (Books)
used to transfer  Manuals
information and ideas
1.4 Appropriate non-
verbal communication
is used
1.5 Appropriate lines of
communication with
supervisors and
colleagues are
identified and followed
1.6 Defined workplace
 procedures for the
location and storage of
information are used
1.7 Personal interaction is
carried out clearly and
concisely
Participate in 2.1 Team meetings are  Basic The Students/  Group  Demonstratio
Workplace Meetings attended on time Mathematics trainees must be Discussion n
and Discussions 2.2 Own opinions are  Technical provided with  Interaction  Observation
clearly expressed and Writing the following:  Interviews/
those of others are  Types of Forms  Writing questioning
listened to without Materials
interruption (Pen &
2.3 Meeting inputs are Paper)
consistent with the  References
meeting purpose and (Books)
established protocols  Manuals
2.4 Workplace interactions
LO 2
are conducted in a
courteous manner
2.5 Questions about simple
routine workplace
procedures and maters
concerning working
conditions of
employment are asked
and responded to
2.6 Meetings outcomes are
interpreted and
implemented
LO 3 Complete Relevant 3.1 Range of forms relating  Sentence The Students/  Group  Demonstratio
Work Related to conditions of Construction trainees must be Discussion n
Documents employment are  Technical provided with  Interaction  Observation
completed accurately Writing the following:  Interviews/
and legibly  Recording  Writing questioning
3.2 Workplace data is Information Materials
recorded on standard (Pen &
 workplace forms and Paper)
documents  References
3.3 Basic mathematical (Books)
processes are used for  Manuals
routine calculations
3.4 Errors in recording
information on forms/
documents are
identified and properly
acted upon
3.5 Reporting
requirements to
supervisor are
completed according to
organizational
guidelines

UNIT OF COMPETENCY : Work in Team Environment

UNIT TITLE : Working in Team Environment
QUALIFICATION TITLE : Computer Systems Servicing NC II
UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a team.

Learning Outcomes Summary:

1. Describe team role and scope

2. Identify own role and responsibility within team
3. Work as a team member

Upon completion of this module the students/ trainees must be able to:

Assessment
LO No. Learning Outcome Assessment Criteria Contents Condition Methodologies
Method
Describe team role 1.1 The role and objective  Team role The Students/  Group  Demonstratio
and scope of the team is  Relationship trainees must be Discussion n
identified from and provided with the  Interaction  Observation
available sources of responsibilities following:  Interviews/
information  Role and  Standard questioning
1.2 Team parameters, responsibilities operating
reporting relationships with team procedure
and responsibilities are environment (SOP) of
identified from team  Relationship workplace
LO 1 discussions and within a team  Job
appropriate external procedures
sources  Client/
Supplier
instructions
 Quality
Standards
 Organizational
or external
personnel
LO 2 Identify own role 2.1 Individual role and  Team role The Students/  Group  Demonstratio
and responsibility responsibilities within  Relationship trainees must be Discussion n
within team the team environment and provided with the  Interaction  Observation
 are identified responsibilities
following:  Interviews/
2.2 Roles and  Role and  Standard questioning
responsibility of other responsibilities operating
team members are with team procedure
identified and environment (SOP) of
recognized  Relationship workplace
2.3 Reporting relationships within a team  Job
within team and procedures
external to team are  Client/
identified Supplier
instructions
 Quality
Standards
 Organizational
or external
personnel
LO 3 Work as a team 3.1 Effective and  Communication The Students/  Group  Demonstratio
member appropriate forms of Process trainees must be Discussion n
communications used  Team provided with the  Interaction  Observation
and interactions Structure/ following:  Interviews/
undertaken with team Team Roles  Standard questioning
members who  Group Planning operating
contribute to known and Decision procedure
team activities and Making (SOP) of
objectives workplace
3.2 Effective and  Job
appropriate procedures
contributions made to  Organizational
complement team or external
activities and personnel
objectives, based on
individual skills and
competencies and
workplace context
3.3 Observed protocols in
reporting using
standard operating
 procedures
3.4 Contribute to the
development of team
work plans based on
an understanding of
team’s role and
objectives and
individual
competencies of the
members.

UNIT OF COMPETENCY : Practice Career Professionalism

UNIT TITLE : Practicing Career Professionalism
QUALIFICATION TITLE : Computer Systems Servicing NC II
UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes in promoting career growth and advancement, specifically to
integrate personal objectives with organization goals set and meet work priorities and maintain professional growth and development.

Learning Outcomes Summary:

1. Integrate personal objectives with organizational goals

2. Set and meet work priorities
3. Maintain professional growth and development

Upon completion of this module the students/ trainees must be able to:

LO Assessment
Learning Outcome Assessment Criteria Contents Condition Methodologies
No. Method
Integrate personal 1.1 Personal growth and  Personal The Students/  Group  Demonstratio
objectives with work plans are Development- trainees must be Discussion n
organizational goals pursued towards social aspects: provided with the  Interaction  Observation
improving the intra and following:  Interviews/
qualifications set for interpersonal  Standard questioning
the profession development operating
1.2 Intra- and  Organizational procedure
interpersonal Goals (SOP) of
relationships is are  Personal workplace
LO 1 maintained in the Hygiene and  Workplace
course of managing Practices  Code of Ethics
oneself based on  Code of Ethics  Organizational
performance Goals
evaluation  Handouts and
1.3 Commitment to the Personal
organization and its Development-
goal is demonstrated social aspects
in the performance of  CD’s, DVD’s
duties
LO 2 Set and meet work 2.1 Competing demands  Organizational The Students/  Group  Demonstratio
priorities are prioritized to Key Results trainees must be Discussion n
achieve personal, team Areas (KRA) provided with the  Interaction  Observation
and organizational  Work Values following:  Interviews/
goals and objectives.  Handouts on
 2.2 Resources are utilized and Ethical Organizational questioning
efficiently and Standards KRA, Work
effectively to manage  Company Values and
work priorities and Policies on the Ethics,
commitments Use and Company
2.3 Practices along Maintenance Policies and
economic use and of Equipment Standards,
maintenance of and Sample
equipment and Job Targets
facilities are followed  Learning
as per established Guides
procedures  CD’s, DVD’s
Maintain 3.1 Trainings and career  Qualification The Students/  Group  Demonstratio
professional growth opportunities are Standards trainees must be Discussion n
and development identified and availed  Gender and provided with the  Interaction  Observation
of based on job Development following:  Interviews/
requirements (GAD)  Quality questioning
3.2 Recognitions are Sensitivity Standards
sought/received and  Professionalism  GAD
demonstrated as proof in the Handouts
LO 3
of career Workplace  CD’S and
advancement  List of DVD’s on
3.3 Licenses and/or Professional Professional
certifications relevant Licenses in the
to job and career are Workplace
obtained and renewed  Professional
Licenses
Samples
UNIT OF COMPETENCY : Practice Occupational Health and Safety Procedures
UNIT TITLE : Practicing Occupational Health and Safety Procedures
QUALIFICATION TITLE : Computer Systems Servicing NC II
UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes required to comply with the regulatory and organizational
requirements for occupational health and safety such as identifying, evaluating and maintaining occupational health and safety (OHS)
awareness.

Learning Outcomes Summary:

1. Identify hazards and risks

2. Evaluate hazards and risks
3. Control hazards and risks
4. Maintain occupational health and safety awareness

Upon completion of this module the students/ trainees must be able to:

Assessment
LO No. Learning Outcome Assessment Criteria Contents Condition Methodologies
Method
LO 1 Identify Hazards 1.1 Safety regulations and  Hazards and The Students/  Discussion  Observation
and Risks workplace safety and Risks trainees must be  Plant tour  Interview
hazard control Identification provided with the  Symposium
practices and and Control following:
procedures are  Organizational  Workplace
clarified and explained Safety and  Personal
based on organization Health Protocol Protective
procedures  Threshold Limit Equipment
1.2 Hazards/risks in the Value (TLV) (PPE)
workplace and their  OHS Indicators  Learning
corresponding Guides
indicators are  Handouts on
identified to minimize Organizational
or eliminate risk to co- Safety and
workers, workplace Health
and environment in Protocol, OHS
accordance with Indicators,
organization Threshold
procedures
 1.3 Contingency measures Limit Value,
during workplace and Hazard/
accidents, fire and Risk
other emergencies are Identification
recognized and and Control
established in
accordance with
organization
procedures
Evaluate Hazards 2.1 Terms of maximum  TLV Table The Students/  Discussion  Observation
and Risks tolerable limits which  Philippine OHS trainees must be  Plant tour  Interview
when exceeded will Standards provided with the  Symposium
result in harm or  Effects of following:
damage are identified Hazards in the  Handouts on
based on threshold Workplace Philippine
limit values (TLV)  Ergonomics OHS
2.2 Effects of the hazards  ECC Regulations Standards,
are determined Effects of
2.3 OHS issues and/or Hazards in the
LO 2
concerns and Workplace,
identified safety Ergonomics,
hazards are reported ECC
to designated Regulations
personnel in  TLV Table
accordance with  CD’s and
workplace DVD’s
requirements and
relevant workplace
OHS legislation
LO 3 Control Hazards 3.1 Occupational Health  Safety The Students/  Discussion  Observation
and Risks and Safety (OHS) Regulations trainees must be  Plant tour  Interview
procedures for o Clean Air Act provided with the  Symposium
controlling o Electrical and following:
hazards/risks in Fire Safety  Handouts on
workplace are Code Safety
consistently followed o Waste Regulations,
3.2 Procedures for dealing Management Clean Air Act,
 with workplace o Disaster Electrical and
accidents, fire and Preparednes fire safety
emergencies are s and Code, Waste
followed in accordance management Management,
with organization OHS  Contingency Disaster
policies Measures and Preparedness
3.3 Personal protective Procedures and
equipment (PPE) is Management,
correctly used in Contingency
accordance with Measures and
organization OHS Procedures
procedures and  OHS Personal
practices Records
3.4 Appropriate assistance  PPE
is provided in the  CD’s and
event of a workplace DVD’s
emergency in
accordance with
established
organization protocol
Maintain OHS 4.1 Emergency-related  Operational The Students/  Discussion  Observation
Awareness drills and trainings are Health and trainees must be  Plant tour  Interview
participated in as per Safety provided with the  Symposium
established Procedure, following:
organization Practices and  Workplace
guidelines and Regulations  PPE
LO 4
procedures  Emergency-  OHS Personal
4.2 OHS personal records related Drills Records
are completed and and Training  CD’s and
updated in accordance DVD’s
with workplace  Health Record
requirements