ServiceLinker Application

The functions for each user type in ServiceLinker application (Client, Vendor, and Admin), as
well as the types of reports that can be generated.

1. Client Functions

Clients are users looking for services offered by vendors. They will primarily interact with the
application for service discovery, booking, and payment.

Functions:
- Sign up / Log in: Create an account and log in to the platform.
- View services: Browse and search for services offered by vendors based on their location or
service type.
- Request service: Select a service and make a request to a vendor for booking.
- Make payment: Pay for services via integrated payment options (Mpesa, etc.).
- View service history: Check past service requests and details (e.g., date, vendor, service,
amount paid).
- Leave reviews: Provide feedback and rate vendors after receiving services.
- Chat with vendors: Communicate with the vendor regarding service details or other inquiries.
- Track service status: Monitor the status of service requests (e.g., pending, accepted,
completed).
- Cancel a service request: Cancel a service request if it has not been confirmed by the vendor.
- View payment receipts: See payment history, transaction details, and download receipts.
- Edit profile: Update personal information like contact details, address, and preferences.
- Receive notifications: Get updates on service confirmations, payments, and chat responses.
2. Vendor Functions

Vendors are service providers who can manage their service listings, accept requests from
clients, and process payments.

Functions:
- Sign up / Log in: Register as a vendor and log in to the platform.
- Create service listings: Add new services they offer, including descriptions, pricing, and
availability.
- Update services: Modify service details such as price, description, or availability.
- Manage service requests: View incoming service requests from clients and accept/reject them.
- Receive payments: Accept payments from clients for services provided, with integrated
payment options (e.g., Mpesa).
- View service requests history: See a list of past service requests, including details of clients,
services, and payments.
- Chat with clients: Communicate with clients regarding service details, questions, or special
requests.
- Receive notifications: Get notified when a service request is received, a payment is made, or a
client sends a chat message.
- Track service delivery: Monitor the status of service provision, from acceptance to completion.
- Respond to reviews: View client reviews and respond to feedback (optional).
- View earnings: Check total earnings, payment breakdowns, and payment statuses.
- View reports: Access reports related to service requests, client feedback, and payments.
- Update profile: Update business details such as name, contact information, and service
location.
- Withdraw funds: Transfer funds from the platform to a linked bank account or mobile wallet.
3. Admin Functions

Admins oversee the platform and ensure smooth operation by managing users (clients and
vendors), services, and transactions. They have the most control and can generate reports,
monitor usage, and manage disputes.

Functions:
- Log in: Admin access to the system with additional privileges.
- Manage users:
- View all users (clients and vendors): Access user data, including registration details, activity,
and status.
- Suspend or delete accounts: Ban, suspend, or delete accounts for violations or inactivity.
- Resolve disputes: Handle complaints between clients and vendors, such as refund requests,
service disputes, or payment issues.
- Monitor service listings: View, approve, or remove services offered by vendors if they violate
terms of service.
- Manage payments: Monitor and track all transactions made through the platform.
- Generate reports: Create reports based on user activity, service requests, payments, vendor
performance, etc.
- Track platform performance: View platform analytics such as user growth, engagement, and
financial metrics.
- Approve withdrawals: Review and approve vendor withdrawal requests (if manual approval is
needed).
- Manage notifications: Send system-wide announcements, alerts, or messages to vendors and
clients.
- Monitor service ratings: View client ratings and feedback on services and vendors.
- View disputes and resolutions: Track dispute cases and resolutions between clients and
vendors.
- Update platform settings: Manage system settings, including payment gateway configuration,
service categories, and admin roles.
4. Reports That Can Be Generated

List of reports that can be generated within the system, categorized by user type:

Client-Related Reports:
- Service request history report: Detailed report showing all service requests made by clients,
including dates, service types, and vendors involved.
- Payment report: A summary of all payments made by clients, showing amounts, services
purchased, and payment dates.
- Client activity report: Detailed analysis of client activity, including the number of service
requests, average spend, and frequency of service use.
- Review report: Report on reviews left by clients, including average ratings and feedback trends
for vendors.

Vendor-Related Reports:
- Earnings report: A breakdown of vendor earnings, showing total earnings, service-specific
revenue, and payment statuses.
- Service performance report: Analysis of each service offered by the vendor, including the
number of requests, average ratings, and earnings per service.
- Service request report: A summary of all service requests received by the vendor, including the
status of each request (accepted, pending, completed).
- Client feedback report: A detailed report of all client reviews and ratings for the vendor’s
services.
- Withdrawal report: A report showing all withdrawal transactions made by the vendor,
including amounts, dates, and statuses.
- Chat interactions report: Overview of client-vendor chat interactions, useful for monitoring
communication quality.

Admin-Related Reports:
- User activity report: Analysis of all users (both clients and vendors), showing registration dates,
last login, number of service requests, and overall platform activity.
- Financial report: Comprehensive financial overview of the platform, including total
transactions, earnings, and fees.
- Dispute resolution report: Summary of disputes raised by clients or vendors, the outcomes,
and time to resolve.
- Service popularity report: Analysis of the most popular services on the platform, including the
number of requests and total earnings by category.
- Vendor performance report: Detailed report on the performance of each vendor, including
number of requests, ratings, earnings, and client feedback.
- Platform growth report: Insights into platform growth over time, including new users, service
requests, and payments.
- Client satisfaction report: An overview of client satisfaction based on reviews and ratings,
broken down by service category or vendor.
- Revenue report: Report showing the total revenue generated by the platform, including fees
charged to vendors and transaction volumes.

Summary

- Clients primarily interact with the platform for requesting services, making payments, and
reviewing vendors.
- Vendors manage services, process requests, receive payments, and monitor their earnings and
reviews.
- Admins oversee the platform, manage users, resolve disputes, and generate comprehensive
reports on platform usage, payments, and growth.

These functions and reports will help ensure a smooth operation for all user roles and provide
valuable insights into platform performance.