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TQM Notes

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TQM Notes

Uploaded by

The Victory Music
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
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Total Quality Management (TQM) Notes

1. Core Concepts of Total Quality Management (TQM)

- Customer Focus: Emphasizing the importance of understanding customer needs and ensuring

satisfaction.

- Quality for Profits: Achieving higher profits by delivering high-quality products and services.

- Cost of Quality: Understanding the costs involved in ensuring quality, including prevention,

appraisal, and failure costs.

- Competitive Benchmarking: Comparing processes with industry leaders to identify improvement

opportunities.

- Team Efforts: Collaborative work environment to achieve quality objectives.

- Managers as Role Models: Leadership in promoting quality initiatives and setting standards.

- Recognition and Rewards: Motivating employees by recognizing their contributions to quality

improvements.

- Quality Delivery Process: Ensuring that quality is embedded in every step of the delivery process.

2. TQM Fundamentals

- Evolution of TQM: TQM has evolved from basic quality checks to a comprehensive approach

encompassing all organizational functions.

- Elimination of Waste: Identifying and removing non-value-added activities to improve efficiency.

- Problem Exposure: Addressing potential issues early to prevent defects and failures.

- Quality Control Systems: Systems in place to monitor and control quality at various stages.

- Quality Function Deployment (QFD): A structured approach to translating customer needs into

specific technical requirements.

- TQM Gurus: Contributions from experts like Edward Deming, Joseph Juran, Philip Crosby, and
others.

3. Tools and Techniques of TQM

- Quality Process Analysis: Techniques to analyze and improve quality processes.

- Quality Circles: Groups of employees working together to solve quality-related issues.

- Statistical Process Control (SPC): Using statistical methods to monitor and control processes.

- Failure Mode and Effect Analysis (FMEA): Identifying potential failures and their impact on the

system.

- Fishbone Diagram: Visual tool for identifying potential causes of a problem.

- Poka Yoke: Mistake-proofing techniques to prevent errors.

- Ishikawa Diagram: A visual representation of cause-and-effect relationships.

4. Quality Standards and Applications

- ISO-9000: Standards for quality management systems, ensuring consistent quality.

- ISO-16000: Standards related to environmental quality.

- Certifications: Formal recognition of adherence to quality standards.

- TQM in Services: Applying TQM principles in service organizations to improve customer

satisfaction.

- Cost-Benefit Analysis: Weighing the benefits of quality improvements against the costs.

- Life Cycle Costing: Assessing costs over the entire life cycle of a product or service.

5. Fundamental Concepts of Six Sigma

- Six Sigma Methodology: Data-driven approach to eliminating defects and improving quality.

- Cost Control: Techniques to reduce costs associated with poor quality.

- Continuous Improvement: Ongoing efforts to improve products, services, or processes.


- Indian Applications: Examples of Six Sigma implementation in Indian industries.

- Implementation Challenges: Potential difficulties in adopting Six Sigma practices.

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