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Ge3752 Total Quality Management Course Objectives

Total quality management

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81 views

Ge3752 Total Quality Management Course Objectives

Total quality management

Uploaded by

jeebala
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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GE3752 TOTAL QUALITY MANAGEMENT

COURSE OBJECTIVES:  Teach the need for quality, its evolution, basic concepts, contribution of
quality gurus, TQM framework, Barriers and Benefits of TQM.  Explain the TQM Principles for
application.  Define the basics of Six Sigma and apply Traditional tools, New tools, Benchmarking
and FMEA.  Describe Taguchi's Quality Loss Function, Performance Measures and apply
Techniques like QFD, TPM, COQ and BPR.  Illustrate and apply QMS and EMS in any
organization.
UNIT I INTRODUCTION 9
Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of product
and service quality –Definition of TQM-- Basic concepts of TQM - Gurus of TQM (Brief
introduction) -- TQM Framework- Barriers to TQM –Benefits of TQM.
UNIT II TQM PRINCIPLES 9
Leadership - Deming Philosophy, Quality Council, Quality statements and Strategic planning
Customer Satisfaction –Customer Perception of Quality, Feedback, Customer complaints, Service
Quality, Kano Model and Customer retention – Employee involvement – Motivation, Empowerment,
Team and Teamwork, Recognition & Reward and Performance Appraisal-- Continuous process
improvement –Juran Trilogy, PDSA cycle, 5S and Kaizen - Supplier partnership – Partnering,
Supplier selection, Supplier Rating and Relationship development.
UNIT III TQM TOOLS & TECHNIQUES I 9
The seven traditional tools of quality - New management tools - Six-sigma Process Capability- Bench
marking - Reasons to benchmark, Benchmarking process, What to Bench Mark, Understanding
Current Performance, Planning, Studying Others, Learning from the data, Using the findings, Pitfalls
and Criticisms of Benchmarking - FMEA - Intent , Documentation, Stages: Design FMEA and
Process FMEA.
UNIT IV TQM TOOLS & TECHNIQUES II 9
Quality circles – Quality Function Deployment (QFD) - Taguchi quality loss function – TPM –
Concepts, improvement needs – Performance measures- Cost of Quality - BPR. 108
UNIT V QUALITY MANAGEMENT SYSTEM 9
Introduction-Benefits of ISO Registration-ISO 9000 Series of Standards-Sector-Specific Standards -
AS 9100, TS16949 and TL 9000-- ISO 9001 Requirements-Implementation-Documentation Internal
Audits-Registration-ENVIRONMENTAL MANAGEMENT SYSTEM: Introduction—ISO 14000
Series Standards—Concepts of ISO 14001—Requirements of ISO 14001-Benefits of EMS.
TOTAL: 45 PERIODS
COURSE OUTCOMES:
CO1: Ability to apply TQM concepts in a selected enterprise. CO2: Ability to apply TQM principles
in a selected enterprise. CO3: Ability to understand Six Sigma and apply Traditional tools, New tools,
Benchmarking and FMEA. CO4: Ability to understand Taguchi's Quality Loss Function, Performance
Measures and apply QFD, TPM, COQ and BPR. CO5: Ability to apply QMS and EMS in any
organization.
TEXT BOOK:
1. Dale H.Besterfiled, Carol B.Michna,Glen H. Besterfield,Mary B.Sacre,Hemant Urdhwareshe and
RashmiUrdhwareshe, “Total Quality Management”, Pearson Education Asia, Revised Third Edition,
Indian Reprint, Sixth Impression,2013.

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