When your order was processed in our system, a user account was created for you under the email address you provided. You must first set up a password for this account. Please select ‘Manage access’ via ‘Log in’ at the top right and enter your email address under ‘Other access methods’. Then click on the link to reset your password under ‘Forgot password’. You will receive an email with a link that you can use to set a (new) password.

After you successfully logged in, your content will be available in your account under "My Publications" via degruyterbrill.com/myPublications.

Usually when you do not receive an email from us it's because the email address does not yet have a registered user account on degruyterbrill.com. For data protection reasons, we are not permitted to display a message during the login process as to whether an email address already has a registered user account in our system. You can register a new user account here.

The reason could be that the title was published by one of our publisher partners.

Due to security concerns most of our partners have requested us to remove the complete PDF for download from the platform, since our eBooks are all DRM free.

Those titles can be read and downloaded chapterwise only.

Partners for which full texts are available are:

• Amsterdam University Press
• Central European University Press
• DETAIL
• Gütersloher Verlagshaus
• Iberoamericana Vervuert
• Verlag Dr. Otto Schmidt
• RWS-Verlag
• transcript Verlag
• Vincentz Network

To access your publication, you must log in with the email address you used in your communication with us. This email address is linked to your content, and our system will automatically provide access to the content once you register and log in.

After you log in, you can find your available content in your account under "My work" in the "My Publications" area via degruyterbrill.com/myPublications.

Please send all orders, inquiries and claims to Customer Service De Gruyter. You will receive a confirmation email with a ticket number.

Important: Please quote this ticket number on any further inquiries about your order.

You can reach our Customer Service Team Monday through Friday except on holidays. Incoming orders are processed within 24 business hours and inquiries within 72 business hours

For orders through our webshop, delivery is free of charge worldwide.

Handling usually takes a maximum of 2 days after order processing. After this the following terms that apply to delivery times can be found at www.dhl.de.

For further information on delivery times please see:
https://www.dhl.de/content/dam/images/Paket/GK/downloads/dhl-infoblatt-paket-international-laenderinfo-de-03-2022.pdf

As soon as the order has been processed by our invoicing system the ordered item will be transferred to the online account of the end user and notification will be sent out to the email-address specified in the order. The activation may take up to 24 hours after receipt of the confirmation. After access has been activated the purchased content will be marked with a Licensed Access icon and can be used on Degruyter.com.

For licensed access please send all your technical queries concerning the webshop or online access to our Sales Operations.

Books, eBooks and standing orders for book series:

• Title

• ISBN (please select the ISBN for the chosen format)

• Quantity

• Billing address

• Shipping details (if different from billing address)

• Full shipping address if using freight

• Email address for invoices, credit notes and other correspondence

Journals, Yearbooks, Databases:

• Title

• Print or electronic format

• Quantity

• Automatic or manual subscription renewal

• Purchase or subscription for databases

• Billing address

• Shipping details (if different from billing address)

• Full shipping address for freight

• Email address for invoices, credit notes and other correspondence

If you're ordering digital products for an institution or library you'll also need:

• The complete address of the end user

• Email address for access confirmation

• IP range

And if you're ordering a digital product as a private customer, we'll need your email address.

Books, eBooks, series (orders): DFÜ, Nielsen Book Data, EDIFAKT (trade book supply).

Journals, yearbooks (subscriptions): ICEDIS, agent to publisher format

• Wire transfer

• Check

• Credit card

To receive monthly statements electronically please send your email address to our accounting team.

• Two days after an account has become due the first payment reminder will be sent.

• If there is no response from the customer within 14 days a second reminder will be sent.

• If there is no response from the customer within a further 14 days a third reminder will be sent and a block will be placed on new deliveries.

• After a further 14 days without a response a fourth reminder will be sent and an attempt will be made to collect payment by telephone.

• If an invoice remains unpaid after the fourth reminder payment, a collection process will be initiated.

To receive monthly statements please send your email address to accounting@degruyter.com.