This document provides an introduction to an ITIL V3 Foundation training case study presented by Yudistira. Yudistira has over 30 years of IT experience and qualifications including MCSE, MCT, CCA, ITIL, CSOEP, E-DRP, PM, and ISO20000. As part of the case study, Yudistira's goal is to help students understand the ITIL framework and pass the associated exam.
Download as PPT, PDF, TXT or read online on Scribd
0 ratings0% found this document useful (0 votes)
35 views
ITIL v3 Foundation With Case Study
This document provides an introduction to an ITIL V3 Foundation training case study presented by Yudistira. Yudistira has over 30 years of IT experience and qualifications including MCSE, MCT, CCA, ITIL, CSOEP, E-DRP, PM, and ISO20000. As part of the case study, Yudistira's goal is to help students understand the ITIL framework and pass the associated exam.
Software Asset Management: What Is It and Why Do I Need It?: A Textbook on the Fundamentals in Software License Compliance, Audit Risks, Optimizing Software License ROI, Business Practices and Life Cycle Management