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RPA Fundamentals

Training program on RPA Fundamentals offered by OnTrac. The program is for entry level staff and supervisors. It introduces participants to the concepts in RPA and how they could play a role in the automation process.

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ravive
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225 views

RPA Fundamentals

Training program on RPA Fundamentals offered by OnTrac. The program is for entry level staff and supervisors. It introduces participants to the concepts in RPA and how they could play a role in the automation process.

Uploaded by

ravive
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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RPA Fundamentals

Robotic Process Automation

TO BE VIEWED IN SLIDESHOW MODE


About Us
01 Operations Management Training
We provide Operations Management training
for BPO/BPM/ITES companies to help improve
operational efficiencies

02 100/100
100+ top tier clients, 100% client
referral rate, Global delivery
capabilities

03 Awards
• Best Vendor partner from Accenture 2015
• Most Significant Contributor to BPO Industry
at Asia Outsourcing Excellence Awards in
Singapore 2013
• Strategic Enabler for BPO Award 2013
And many more…

Accenture, Minacs, Allianz Cornhill, American Express, Bank of America, Barclays, Cognizant, Dell, Deutsche Bank, Firstsource, GE Money, HCL BPO, HP, HGSL,
HSBC, IBM, Infosys, Intelenet, Interglobe, Maersk, Royal Bank of Scotland, RR Donnelley, Siemens, State Street, Syntel, Telus, Unisys, Wipro, WNS, Xchanging…..
Introduction
RPA Fundamentals is a unique program
that is aimed at getting operations professionals to
understand what RPA is all about, and to gains
skills to identify opportunities for automation in their
respective processes.

The program helps companies orient employees to


look for opportunities to add value to their
processes through automation.
Objective
• The objective of this program is to equip Process Associates, Team Leaders, Quality
Associates and Managers with knowledge about RPA and the skills to identify
automation opportunities in their respective processes.

Robotic Process Automation Criteria for Automation

Automation in Practice Mindset


Program Objectives

Sl. No. Objectives

1 Define what is automation in the context of their work

2 State what can be automated in the context of their work

3 Identify processes or parts of processes that can be automated

4 Describe the functions of an RPA tool

5 List at least 3 areas where Macros can be used for automation

6 Describe the role of automation in helping propagate a continuous improvement mindset


Session Plan
Module Details Duration Module Details Duration
1. INTRODUCTION • Ice Breaker 0.25 Hrs 5. ENABLING • Identifying processes or parts of a process that can be 2.5
• Pre-Test AUTOMATION automated using simple flow charts.

• When can Excel Macros be used and when do we need


2. AUTOMATION • Brief history of automation and its impact on business. 0.5 Hrs more sophisticated automation technologies such as RPA
AND ITS IMPACT
• Covers examples from automation during industrial 6. OUR MINDSET • Fixed versus Growth Mindset 1 Hr
revolution (steam engine, looms etc.) till modern day
examples such as financial institutions, government and • Thinking about Continuous improvement
also internet/mobile apps.
• Using Automation is a method for continuous
improvement
3. RPA AND ITS • Introduction to the concept of RPA. How is it different 1 Hr
ROLE IN from regular automation?
AUTOMATION 7. CONCLUSION • Post Test 0.25 Hrs
• Introduction to Computer application ranging MS Excel
Macros to various third party RPA products to custom
developed RPA applications

• Functions of an RPA tool/application and methods used


to automate

• Benefits of RPA
4. WHAT CAN BE • Criteria for automation: 2.5 Hrs
AUTOMATED
• Repetitive tasks currently being done by people that is
rule based and that do not require human judgement The Program has provides several real life examples of
• Some Repetitive tasks being done by people that are RPA in action. It utilizes multiple videos to demonstrate
generally rule based, and that sometimes require human
judgement how RPA works. Participants also get to work on specific
• Several examples using the two criteria
activities that helps them gain skills to identify
opportunities for Automation.
• A brief introduction to machine learning with examples of
its application, Visual example of machine learning
Other Information
Area Details
Duration 8 Hours + Breaks
Assessments Pre Assessment and Post Assessment will be conducted
Delivery Can be delivered on site, or via video conference to remote locations.
Instructor Led Program Or Remote Delivery possible
Can be run for up to 20 participants.
Requirements Workbook for each participant
Notepads and pens
Projector for facilitator
Flip Chart with Marker pens
Speakers for video sounds
Participant Profile Entry level employees such as Process Associates, Team Leaders, Quality Associates, Training Personnel, Operations Managers

Facilitator Profile RPA Fundamentals is facilitated by senior OnTrac trainers who have between 8 to 14 years of experience in core operations. They are
well versed with the topics of the program and will connect their own experience as managers in the industry to the contents of the
program. We maintain stringent standards for recruitment of our Trainers.
Contact Information info@iamontrac.com, +91-80-41261274
The End!

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