Scribd
Upload
552 views

Internal Communication

This document discusses internal communication in organizations. It defines internal communication as communication that takes place within an organization between individuals, groups, departments, etc. through both formal and informal channels. The document outlines various methods of internal communication like memorandums, office orders, circulars, and notes. It provides examples and discusses the purpose, format, and advantages of each method to effectively share information within a company. Overall, the document emphasizes the importance of strong internal communication for an organization's success.

Uploaded by

itsmrcoolpb
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
552 views

Internal Communication

This document discusses internal communication in organizations. It defines internal communication as communication that takes place within an organization between individuals, groups, departments, etc. through both formal and informal channels. The document outlines various methods of internal communication like memorandums, office orders, circulars, and notes. It provides examples and discusses the purpose, format, and advantages of each method to effectively share information within a company. Overall, the document emphasizes the importance of strong internal communication for an organization's success.

Uploaded by

itsmrcoolpb
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 26

INTERNAL

COMMUNICATI
ON

INTRODUCTION
Communication is a vital aspect of the
managerial process. In fact, success of
any business depends upon a vivid
communication system used by a
business house or firm or company in
order to keep in touch with its customers.
Similarly superior sub-ordinate relation in

Words are the


most powerful
drug used by
mankind
Rudyard

communication in
business is the heart
and soul of business
system and
routines

communication
is the vehicle on
which the

INTERNAL
COMMUNICATION
Internal communication takes place
within the org: it could be individual to
individual, individual to group, group to
individual, dept: to dept: etc
It could be oral or written, visual or audiovisual, formal or informal, and upward or
downward

INTERNAL
COMMUNICATION
Internal communication serve to inform,
instruct, educate, develop, motivate,
entertain, and control people in the
organization.
Knowledge, goal orientation, sharing of
corporate concerns, review and
monitoring, performance appraisal,

IMPORTANCE
Promote spirit of understanding and cooperation
Business has grown in size.
Business activity has become extremely
complex.

METHODS
INTERNALCOMMUNICATION

Memorandum
Office orders
Circulars
Office notes

MEMORANDUM
Memorandum is also known as memo".
It is a short piece of official note used by
the officers of an organization for internal
communication. It has been derived from
the Latin word memorandus, and
means literally to mention or to tell. A
memorandum is never sent outside the

MEMORANDUM
A memorandum is by
definition,
a written statement that you
prepare specially for a person or
committee in order to give them
information about a particular
matter.

MEMORANDUM
SITUVATIONS
To communicate policy changes to the
staff.
To intimate granting/withholding
permission to do something.
To issue instruction to the staff.
To seek explanation on some matter of
conduct.

MEMORANDUM
ADVANTAGES
A memorandum ensures quick and
smooth flow of information in all
directions.
A memorandum enables officers to
maintain good business relationships
A memorandum plays an important role
for establishing accountability.

MEMORANDUM
ADVANTAGES
It is inexpensive, no expensive stationary
need to be used for it.
It is very brief, it include nothing except
the message in its simplest form.
It is convenient.
It can be used for further references.

MEMORANDUM
FORMAT

R.K. INDIA LTD., KANPUR


INTER-OFFICE MEMO.
Date: ...
No. .
To.
From.
Sub:
1.
2.
3.

Copies to
Signature

OFFICE ORDER
Office order is a tool of down ward
communication; it travels from the
higher-ups down to the subordinates. The
word order suggests acceptance or
compliance. If a message is conveyed as
an order, it means that it carries a stamp
of authority with it and has to be

OFFICE ORDER
Orders are usually related to:
1. Posting, promotion, suspension,
termination of service.
2. Granting/withholding increments.
3. Granting/withholding certain privileges
4. Imposing certain restrictions

OFFICE ORDER
Office order is very sensitive form of
communication and if misunderstood or
misinterpreted, it can lead to serious
unintended consequences.

OFFICE ORDER
The following points should be kept in
mind while drafting orders:
1. Order must be concise; they must not contain
any unnecessary details.

2. The language employed should be absolutely


clear. The order should be written in very simple
words that can be easily understood by all.
Idioms, phrases and slangs should be strictly
avoided

OFFICE ORDER
3. Order should clearly specify who they
are meant for. Some orders are sent
to the concerned individuals with
copies to the concerned department;
others may be meant for display on
the notice boards.

OFFICE ORDER-EXAMPLE
Ref.:Pers/455/23
Date:10 April,2012

OFFICE ORDER
Ms. Samira Naidu, Accounts Assistant, is promoted as
Senior Accountant with immediate effect. She will
draw the basic pay of Rs. 3200 in the pay scale Rs.
4500-100-5500-150-6500.Other
allowance
will
continue to be admissible as per the companys rules.
To Ms Samira Naidu

OFFICE CIRCULARS
Office circulars are also a means of
internal communication.
Their purpose is to inform the
employees about specific issues and
matters like
Change of timing.

Transfer of an employee.
Dismissal of an employee.
Promotion of an employee.

OFFICE CIRCULARS
Office circulars are also used to invite
application from employees for
promotion test/interview, to changes in
medical rules etc.
Office circulars should be brief, precise
and persuasive.
The subject of the circular is often

OFFICE CIRCULARSEXAMPLE
AR INDUSTRIES LTD
LUCKNOW
Date: June 16, 2009
Circular No: Adm/13/04
Subject: Change in Office Timings
In view of the ensuing summer, office timings from 1 st
July will be as follows:
9.00 a.m. - 1.00 p.m. Morning session
1.00 p.m. 2.00 p.m. Lunch
2.00 p.m. 5.00 p.m. Evening session
The employees are expected to strictly adhere to these office
hours.
Mukesh Srivasthava
Administrative Manager

OFFICE NOTES
Office notes are a means of horizontal
communication.
They are exchanged between officers of
equal rank or between departments of an
organization.
They are used to obtain or convey
information and suggestion.
The format/layout of office notes may
vary from company to company.

OFFICE NOTE- EXAMPLE


RAJAN INDUSTRIES LTD
Date: March 10, 2009
Ref.No:.........
From: Stores Deptt.
To: All Departments.
Subject: Stock-taking for the year ending 31.03.2009
The stocktaking for the purpose of closing the
accounts for the year ending 31.03.2009 will begin on
30.03.2009.All departments are advised to draw their
requirements latest by 28.03.2009.
The Stores Department would not be able to
make supplies to the customers also on 31st March, 2009.
Rajesh Agarwal
Stores Manager
Copy to: All Departments

CONCLUSION
Internal communication implies
the transmission of information
to people inside the
organisation and also getting
information from them.
communication is older than
words

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy