Prueba: PeopleSoft Enterprise Human Capital Management Support Specialis

This 60-question assessment test is the final component of the PeopleSoft Enterprise Human Capital Management Support Specialist guided learning path. This assessment will allow you to test your knowledge level of the information learned from the PeopleSoft Enterprise Human Capital Management Support courses. Passing a >80% of this assessment makes you eligible to become a PeopleSoft Enterprise Human Capital Management Support Specialist. (v2.0)

Creating Customer Value

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1. This stage of Life time Support provides maintenance and support of Oracle database, middleware, and application products for 5 years from their general availability date. Marcar para Revisin (1) Puntos

Lifetime Support Policy

2. This stage of Life time Support provides provides you with an extra three years of support for specific Oracle release for an additional fee. Marcar para Revisin (1) Puntos

3. The My Oracle Support framework was created using FLEX Technology from Adobe. Using the Flash viewer allowed the flexibility to design a system that is very user friendly. Marcar para Revisin (1) Puntos

4. This region from the dashboard provides an overall view of system health across the enterprise, configuration, or specific targets based on how you have set up your dashboard. This region is only available to those customers who are taking advantage of the Configuration Manager. Marcar para Revisin (1) Puntos

5. To customize the Regions on the Main Dashboard you can drag-and-drop those you want included and rearrange them according to how you want them to show up. Marcar para Revisin (1) Puntos

6. The Inventory and Usage region is available even for those who are not using the Configuration Manager. Marcar para Revisin (1) Puntos

Verdadero

7. This stage of Life time Support provides technical support, including access to our online support tools, knowledge bases, and technical support experts. It is available for as long as you license your Oracle products. Marcar para Revisin (1) Puntos

8. This is another great resource, available to you 24x7 through the Knowledge Tab in My Oracle Support. This provides access to our extensive database with more than 800,000 solutions covering the entire range of Oracle products.

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9. This region contains a breakdown of the different environments including how the software is distributed among different hosts, database versions, application server versions, and applications. Marcar para Revisin (1) Puntos

10. This is another resource available to customers designed to promote awareness and understanding of the available support tools and resources to allow you to get the most out of your support investment. Marcar para Revisin (1) Puntos

Creating Customer Value

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11. Identify the support model described: Support model that provides information about the latest issues and patches, then you as a customer review what solutions may or may not apply in your environment. Marcar para Revisin (1) Puntos

Traditional support model

Oracle's Lifetime Support Policy

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12. Lifetime Support supports you at Every Stage of the Applications Life Cycle Marcar para Revisin (1) Puntos

13. Lifetime Support is only Applicable to which of the following Oracle Products? Marcar para Revisin (1) Puntos

14. Extended Support is provided for an how many additional years after Premier Support ends? Marcar para Revisin (1) Puntos

MVSP Overview
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15. Which of the following statements are Partner requirements for collaboration in the Multi-Vendor Support Program (MVSP)? Marcar para Revisin (1) Puntos

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MVSP Overview
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16. As an active OPN member, you are automatical become OPN-MVSP benefit. Marcar para Revisin (1) Puntos

Verdadero

17. To support mutual customer, MVSP vendor must use customer's CSI to log SR to Oracle to ensure that the customer is a current Oracle support customer Marcar para Revisin (1) Puntos

18. By participating in the MVSP as either a TSANet or OPN member vendors are required to enter into time consuming or costly support or legal agreements. Marcar para Revisin (1) Puntos

19. Which of the following statements reflect the value proposition to our Mutual Customers as a result of the Multi-Vendor Support Program (MVSP)? Marcar para Revisin (1) Puntos

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Oracle Support Basics

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20. Where can you find up-to-date information about support tools and processes? Marcar para Revisin (1) Puntos

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Oracle Support Basics

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21. Which 3 of the following will help reduce SR ping-pong? (i.e. Oracle batting questions straight back) Marcar para Revisin (1) Puntos

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Run diagnostics and upload results when SR is raised (*)

22. True or False? An SR should be escalated when the severity assigned does not reflect the true business impact Marcar para Revisin (1) Puntos

23. How long will a Oracle Collaborative Support session last? Marcar para Revisin (1) Puntos

24. Which 3 of the following does My Oracle Support allow you access to? Marcar para Revisin (1) Puntos

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25. To request Severity 1 Support what should you have in place? Marcar para Revisin (1) Puntos

Oracle Support Basics

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26. When an SR is raised, what should you check? Marcar para Revisin (1) Puntos

The SR raised at a severity that correctly reflects the business impact (*)

27. Which severity should a SR be raised at if there if a minor impact on the business? Marcar para Revisin (1) Puntos

My Oracle Support
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28. The following filters are available in PowerView Marcar para Revisin (1) Puntos

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29. Patch Plan shows the planned releases of patches for the different Oracle Product Lines Marcar para Revisin (1) Puntos

30. My Oracle Support Global Search searches Marcar para Revisin (1) Puntos

My Oracle Support
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31. Oracle recommends that customers install CPU Patches immediately Marcar para Revisin (1) Puntos

Verdadero (*)

My Oracle Support Community

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32. This is the region where My Oracle Support Community member can see news pertaining to all communities is shared. Marcar para Revisin (1) Puntos

33. The Main Community Home page or tab is comprised of a number of regions including My Communities, Rank, Tags, Top Participants, Community Spotlight, Recent Content, Getting Started, News and Announcements, and Events . Marcar para Revisin (1) Puntos

34. By default everyones Tags in My Oracle Support Community will be displayed in the left hand column of the Tag Cloud Region Marcar para Revisin (1) Puntos

35. Your Personal Information region in User Profile in My Oracle Support Community contains Marcar para Revisin (1) Puntos

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My Oracle Support Community

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36. In My Oracle Support Community, correctly answering a discussion thread earns you Marcar para Revisin (1) Puntos

37. One benefit of My Oracle Support Community is the Rewards and Recognition Program. In this program, Oracle find opportunities to recognize users for their participation and success within the community. Marcar para Revisin (1) Puntos

Oracle Collaborative Support Program

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38. Oracle Collaborative Support uses industry standard Secure Socket Layer, or SSL, with 128-bit encryption for transmitting encyrpted data securely.

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39.

When you enroll for a free eSeminar, the Conference Key is sent through a confirmation email. Marcar para Revisin (1) Puntos

40. Which of the following are the benefits of using Oracle Collaborative Support ? Marcar para Revisin (1) Puntos

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Oracle Configuration Manager

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41. What are the different types of configurations? Marcar para Revisin (1) Puntos

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Manually entered

42. How often does OCM collect the auto-config data? Marcar para Revisin (1) Puntos

43. What is a healthcheck?

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Why Use The Configuration Manager In My Oracle Support

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44. What are some typical configuration information are collected by OCM? Marcar para Revisin (1) Puntos

45. Service request reporting is available ONLY if we are using the Configuration Manager Marcar para Revisin (1) Puntos

Why Use The Configuration Manager In My Oracle Support

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46. What type of information is being collected by the Collector? Marcar para Revisin (1) Puntos

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Oracle configuration data (*)

47. Name two pro-active features of the Configuration Manager

Marcar para Revisin (1) Puntos

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48. Data included in the inventory reporting can be categorised by Marcar para Revisin (1) Puntos

Service Request Priority Routing Using Configuration Manager

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49. Once the Configuration information is uploaded the customer then can log Service Requests directly against an uploaded configuration right from the My Oracle Support Interface Marcar para Revisin (1) Puntos

How to Escalate a Service Request within Oracle Support

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50. Premier Support for 11g ends on August 2012 Marcar para Revisin (1) Puntos

How to Escalate a Service Request within Oracle Support

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51. Compared to 10g, 11g has additional feature on auto-tuning for Marcar para Revisin (1) Puntos

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Schema

Customer Service Soft-skills Training Best Practices

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52. Remote Diagnostic Agent (RDA) is Marcar para Revisin (1) Puntos

53. What is the minimum RDA version required to have RAC multi-node support Marcar para Revisin (1) Puntos

54. Which of the following is supported by RDA Marcar para Revisin (1) Puntos

55. Name the types of Service Requests where RDA is essential Marcar para Revisin (1) Puntos

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Change Assistant Tool automates the Process of Applying Maintenance

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56. If you wish to escalate further up the Oracle Management chain what must you have in place? Marcar para Revisin (1) Puntos

Oracle's Performance Monitor Tool

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57. What are softskills? Soft Skills let your customers know: (Select all that applies). Marcar para Revisin (1) Puntos

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58. What the customers want? Customers want and expect the following from Oracle and its partners. Select all that applies. Marcar para Revisin (1) Puntos

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59. Mastering and achieving great customer service and communication skills with your customers will build Customer Loyalty Marcar para Revisin (1) Puntos

60. Not having answers or know how to obtain information in a timely manner contribute to customer frustration. Marcar para Revisin (1) Puntos