Scribd
Upload
2 views

Lecture1IntrotoPrinciples

Intro to principles

Uploaded by

Flora Mae Gilongos
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
2 views

Lecture1IntrotoPrinciples

Intro to principles

Uploaded by

Flora Mae Gilongos
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
You are on page 1/ 2

Lecture

Introduction to the Ethical Principles and Why They are Important

You were to have read Ch. 1 in your text (Ethical Decision Making in the Hospitality
Industry). Chapter 1 introduced the Ethical Principles for Hospitality Managers. Please
review the following principles:

Ethical Principles for Hospitality Managers

Honesty: Hospitality managers are honest and truthful. They do not mislead or deceive
others by misrepresentations.

Integrity: Hospitality managers demonstrate the courage of their convictions by doing


what they know is right even when there is pressure to do otherwise.

Trustworthiness: Hospitality managers are trustworthy and candid in supplying


information and in correcting misapprehensions of fact. They do not create justifications
for escaping their promises and commitments.

Loyalty: Hospitality managers demonstrate loyalty to their companies in devotion to duty


and loyalty to colleagues by friendship in adversity. They avoid conflicts of interest; do
not use or disclose confidential information; and should they accept other employment,
they respect the proprietary information of their former employer.

Fairness: Hospitality managers are fair and equitable in all dealings; they do not abuse
power arbitrarily nor take undue advantage of another’s mistakes or difficulties. They
treat all individuals with equality, with tolerance for and acceptance of diversity and with
an open mind.

Concern and Respect for Others: Hospitality managers are concerned, respectful,
compassionate and kind. They are sensitive to the personal concerns of their colleagues
and live the “Golden Rule.” They respect the rights and interest of all those who have a
stake in their decisions.

Commitment to Excellence: Hospitality managers pursue excellence in performing their


duties and are willing to put more into their job than they can get out of it.

Leadership: Hospitality managers are conscious of the responsibility and opportunities of


their position of leadership. They realize that the best way to instill ethical principles and
ethical awareness in their organizations is by example. They walk their talk!

Reputation and Morale: Hospitality managers seek to protect and build the company’s
reputation and the morale of its employees by engaging in conduct that builds respect and
by taking whatever actions are necessary to correct or prevent inappropriate conduct of
others.
Accountability: Hospitality managers are personally accountable for the ethical quality of
their decisions as well as those of their subordinates.

What do you think of these rules? Why do we need to have ethical rules? What happens
if no one follows the ethical rules? Do we all have the same values? Is it good to have the
same values? Why or why not? Do all employees in a particular hotel need to have the
same values, or, in other words, do they need to follow the same moral rules? What can
happen if they don't?

Our industry has become very competitive. If our customers or our employees don't trust
us to deliver the service we said we would, or to treat them fairly and respectfully, they
will leave us. Our customers will go to other hotels and restaurants where they can get
what they expected, and our employees will go to other hotels and restaurants in hopes of
better treatment.

As educated professionals, it is our responsibility to foster ethical working environments


so both our customers and our employees are satisfied and trust us to do right by them.
Our business will be less successful if we do not.

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy