User's Guide

Printing

Maintaining the Printer

Solving Problems

NPD7193-01 EN
Contents

Guide to This Manual Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Loading Paper in the Rear Paper Feeder. . . . . . . 25
Introduction to the Manuals. . . . . . . . . . . . . . . . . . . 6
Loading Various Paper. . . . . . . . . . . . . . . . . . . . . . 27
Important Safety Instructions (paper manual). . . . 6
Start Here (paper manual). . . . . . . . . . . . . . . . . . 6 Loading Envelopes. . . . . . . . . . . . . . . . . . . . . . . 27
User's Guide (digital manual). . . . . . . . . . . . . . . . 6 Loading Long Papers. . . . . . . . . . . . . . . . . . . . . 27
Information on the Latest Manuals. . . . . . . . . . . . 6
Searching for Information. . . . . . . . . . . . . . . . . . . . 6 Printing
Printing Only the Pages You Need. . . . . . . . . . . . . . 7 Printing Documents. . . . . . . . . . . . . . . . . . . . . . . .29
About This Manual. . . . . . . . . . . . . . . . . . . . . . . . . 7 Printing from a Computer. . . . . . . . . . . . . . . . . 29
Marks and Symbols. . . . . . . . . . . . . . . . . . . . . . . 7 Printing Documents from Smart Devices. . . . . . 42
Notes on Screenshots and Illustrations. . . . . . . . . 8 Printing on Envelopes. . . . . . . . . . . . . . . . . . . . . . 43
Operating System References. . . . . . . . . . . . . . . . 8 Printing on Envelopes from a Computer
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Copyright. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Printing on Envelopes from a Computer
(Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Printing Web Pages. . . . . . . . . . . . . . . . . . . . . . . . 43
Important Instructions
Printing Web Pages from Smart Devices. . . . . . . 43
Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . 11
Printing Using a Cloud Service. . . . . . . . . . . . . . . . 44
Safety Instructions for Ink. . . . . . . . . . . . . . . . . 11
Printer Advisories and Warnings. . . . . . . . . . . . . . 11
Advisories and Warnings for Setting Up the
Maintaining the Printer
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Checking the Ink Level. . . . . . . . . . . . . . . . . . . . . .46
Advisories and Warnings for Using the Printer. . 12 Improving Print Quality. . . . . . . . . . . . . . . . . . . . . 46
Advisories and Warnings for Connecting to Checking and Cleaning the Print Head. . . . . . . . 46
the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Running Power Cleaning. . . . . . . . . . . . . . . . . . 48
Advisories and Warnings for Using the Running Power Ink Flushing. . . . . . . . . . . . . . . 49
Printer with a Wireless Connection. . . . . . . . . . .13
Preventing nozzle clogging. . . . . . . . . . . . . . . . . 50
Advisories and Warnings for Transporting or
Aligning the Print Head. . . . . . . . . . . . . . . . . . . 50
Storing the Printer. . . . . . . . . . . . . . . . . . . . . . . 13
Cleaning the Paper Path. . . . . . . . . . . . . . . . . . . 51
Notes on the Administrator Password. . . . . . . . . 13
Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . .52
Protecting Your Personal Information. . . . . . . . . . . 14
Cleaning Spilled ink. . . . . . . . . . . . . . . . . . . . . . . . 52

Part Names and Functions

In These Situations
Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
When Replacing a Computer. . . . . . . . . . . . . . . . . 54
Inside. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Saving Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Rear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Saving Power - Windows. . . . . . . . . . . . . . . . . . 54
Saving Power - Mac OS. . . . . . . . . . . . . . . . . . . 54
Guide to the Control Panel Disabling your Wi-Fi Connection. . . . . . . . . . . . 55
Buttons and Functions. . . . . . . . . . . . . . . . . . . . . . 19 Checking the Total Number of Pages Fed
Checking Lights and Printer Status. . . . . . . . . . . . . 20 Through the Printer. . . . . . . . . . . . . . . . . . . . . . . . 55
Installing the Applications Separately. . . . . . . . . . . 56
Loading Paper Checking if a genuine Epson printer driver is
installed - Windows. . . . . . . . . . . . . . . . . . . . . . 57
Paper Handling Precautions. . . . . . . . . . . . . . . . . . 24 Checking if a genuine Epson printer driver is
List of Paper Type. . . . . . . . . . . . . . . . . . . . . . . 24 installed - Mac OS. . . . . . . . . . . . . . . . . . . . . . . 58

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Re-Setting the Network Connection. . . . . . . . . . . . 59 Preventing Paper Jams. . . . . . . . . . . . . . . . . . . 102
Making Settings for Connecting to the It is Time to Refill the Ink. . . . . . . . . . . . . . . . . . . 102
Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Ink Bottle Handling Precautions. . . . . . . . . . . . 102
Making Settings for Connecting to the Smart Refilling the Ink Tanks. . . . . . . . . . . . . . . . . . . 103
Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
It is Time to Replace the Maintenance Box. . . . . . .107
Making Wi-Fi Settings from the Control Panel. . 60
Maintenance Box Handling Precautions. . . . . . 107
Checking the Printer's Network Connection
Status (Network Connection Report). . . . . . . . . 62 Replacing a Maintenance Box. . . . . . . . . . . . . . 108
Messages and Solutions on the Network Cannot Operate the Printer as Expected. . . . . . . . 110
Connection Report. . . . . . . . . . . . . . . . . . . . . . 63 The Printer Does Not Turn On or Off. . . . . . . . 110
Connecting a Smart Device and Printer Directly Operations are Slow. . . . . . . . . . . . . . . . . . . . . 112
(Wi-Fi Direct). . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Operation Sounds Are Loud. . . . . . . . . . . . . . . 114
About Wi-Fi Direct. . . . . . . . . . . . . . . . . . . . . . 68 The Root Certificate Needs to be Updated. . . . . 114
Connecting to Devices Using Wi-Fi Direct. . . . . 69 Cannot Perform Manual 2-sided Printing
Changing the Wi-Fi Direct (Simple AP) (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Settings Such as the SSID. . . . . . . . . . . . . . . . . . 70 The Print Settings Menu is Not Displayed
(Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Adding or Changing the Printer's Connection. . . . . 71
Cannot Solve Problem. . . . . . . . . . . . . . . . . . . . . 115
To Set Up a Printer on Multiple Computers. . . . . 71
Changing the Connection from Wi-Fi to USB. . . 71 Cannot Solve Printing Problems. . . . . . . . . . . . 115
Setting a Static IP Address for the Printer. . . . . . 72
Transporting and Storing the Printer. . . . . . . . . . . .74 Product Information
Paper Information. . . . . . . . . . . . . . . . . . . . . . . . 118
Solving Problems Available Paper and Capacities. . . . . . . . . . . . . 118
Cannot Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Unavailable Paper Types. . . . . . . . . . . . . . . . . . 119
Problem Solving. . . . . . . . . . . . . . . . . . . . . . . . .79 Consumable Products Information. . . . . . . . . . . . 120
The Application or Printer Driver do not Ink Bottle Codes. . . . . . . . . . . . . . . . . . . . . . . 120
Work Properly. . . . . . . . . . . . . . . . . . . . . . . . . . 80 Maintenance Box Code. . . . . . . . . . . . . . . . . . .121
The Printer Cannot Connect to the Network. . . . 83 Software Information. . . . . . . . . . . . . . . . . . . . . . 121
Paper Does Not Feed Properly. . . . . . . . . . . . . . 88 Application for Printing from a Computer
Print Quality is Poor. . . . . . . . . . . . . . . . . . . . . . . 89 (Windows Printer Driver). . . . . . . . . . . . . . . . .121
Banding Appears in Printouts. . . . . . . . . . . . . . . 89 Application for Printing from a Computer
Black or Gray Banding Appears at Intervals (Mac OS Printer Driver). . . . . . . . . . . . . . . . . . 122
of Approximately 3.3 cm. . . . . . . . . . . . . . . . . . .90 Application for Configuring Printer
Vertical Banding or Misalignment. . . . . . . . . . . .91 Operations (Web Config). . . . . . . . . . . . . . . . . 123
Printout Comes Out as a Blank Sheet. . . . . . . . . 92 Application for Updating Software and
Printed at an Angle. . . . . . . . . . . . . . . . . . . . . . 92 Firmware (Epson Software Updater). . . . . . . . . 124
Paper Is Smeared or Scuffed. . . . . . . . . . . . . . . . 93 Product Specifications. . . . . . . . . . . . . . . . . . . . . 124
The Position, Size, or Margins of the Printout Printer Specifications. . . . . . . . . . . . . . . . . . . . 124
Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Interface Specifications. . . . . . . . . . . . . . . . . . . 125
Printed Characters Are Incorrect or Garbled. . . . 95 Network Specifications. . . . . . . . . . . . . . . . . . . 125
The Printed Image Is Inverted. . . . . . . . . . . . . . . 95 Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Mosaic-Like Patterns in the Prints. . . . . . . . . . . .96 Electrical Specifications. . . . . . . . . . . . . . . . . . 127
Cannot Select Paper Type or Paper Source in Environmental Specifications. . . . . . . . . . . . . . 128
Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 System Requirements. . . . . . . . . . . . . . . . . . . . 128
A genuine Epson printer driver has not been Regulatory Information. . . . . . . . . . . . . . . . . . . . 129
installed.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Standards and Approvals. . . . . . . . . . . . . . . . . 129
Checking Lights and Printer Status. . . . . . . . . . . . . 96 Restrictions on Copying. . . . . . . . . . . . . . . . . . 129
Paper Gets Jammed. . . . . . . . . . . . . . . . . . . . . . . . 99
Removing Jammed Paper. . . . . . . . . . . . . . . . . . 99

3
Where to Get Help
Technical Support Web Site. . . . . . . . . . . . . . . . . .131
Contacting Epson Support. . . . . . . . . . . . . . . . . . 131
Before Contacting Epson. . . . . . . . . . . . . . . . . 131
Help for Users in Europe. . . . . . . . . . . . . . . . . .131
Help for Users in Taiwan. . . . . . . . . . . . . . . . . .131
Help for Users in Australia. . . . . . . . . . . . . . . . 132
Help for Users in New Zealand. . . . . . . . . . . . . 132
Help for Users in Singapore. . . . . . . . . . . . . . . 133
Help for Users in Thailand. . . . . . . . . . . . . . . . 133
Help for Users in Vietnam. . . . . . . . . . . . . . . . 134
Help for Users in Indonesia. . . . . . . . . . . . . . . .134
Help for Users in Hong Kong. . . . . . . . . . . . . . 134
Help for Users in Malaysia. . . . . . . . . . . . . . . . 135
Help for Users in India. . . . . . . . . . . . . . . . . . . 135
Help for Users in the Philippines. . . . . . . . . . . . 136

4
Guide to This Manual

Introduction to the Manuals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Searching for Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Printing Only the Pages You Need. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About This Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Copyright. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Guide to This Manual > Searching for Information

Introduction to the Manuals

The following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the
various Epson software applications.

Important Safety Instructions (paper manual)

Provides you with instructions to ensure the safe use of this printer.

Start Here (paper manual)

Provides you with information on setting up the printer and installing the software.

User's Guide (digital manual)

This manual. Available as a PDF and Web manual. Provides detailed information and instructions on
using the printer and solving problems.

Information on the Latest Manuals

❏ Paper manual
Visit the Epson Europe support website at http://www.epson.eu/support, or the Epson worldwide
support website at http://support.epson.net/.
❏ Digital manual
Visit the following website, enter the product name, and then go to Support.
https://epson.sn

Searching for Information

The PDF manual allows you to search for information you are looking for by keyword, or jump directly to specific
sections using the bookmarks. This section explains how to use a PDF manual that has been opened in Adobe
Acrobat Reader DC on your computer.

Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to find in the search window,
and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.

Jumping directly from bookmarks

Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous
page, perform the following operation on your keyboard.

6
Guide to This Manual > About This Manual > Marks and Symbols

❏ Windows: Hold down Alt. and then press ←.

❏ Mac OS: Hold down the command key, and then press ←.

Printing Only the Pages You Need

You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you
want to print in Pages in Pages to Print.
❏ To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
❏ To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15

About This Manual

This section explains the meaning of marks and symbols, notes on descriptions, and operating system reference
information used in this manual.

Marks and Symbols

! Caution:
Instructions that must be followed carefully to avoid bodily injury.

c Important:
Instructions that must be observed to avoid damage to your equipment.

7
Guide to This Manual > About This Manual > Operating System References

Note:
Provides complementary and reference information.

Related Information
& Links to related sections.

Provides Web Movie Manuals of the operating instructions. See the related information link.

Notes on Screenshots and Illustrations

❏ Screenshots of the printer driver are from Windows 10 or macOS High Sierra (10.13). The content displayed on
the screens varies depending on the model and situation.
❏ Illustrations used in this manual are examples only. Although there may be slight differences depending on the
model, the method of operation is the same.

Operating System References

Windows
In this manual, terms such as "Windows 11", "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows
Vista", "Windows XP", "Windows Server 2022", "Windows Server 2019", "Windows Server 2016", "Windows Server
2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2",
and "Windows Server 2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all
versions.

® ®
❏ Microsoft Windows 11 operating system
❏ Microsoft® Windows® 10 operating system
❏ Microsoft® Windows® 8.1 operating system
❏ Microsoft® Windows® 8 operating system
❏ Microsoft® Windows® 7 operating system
❏ Microsoft® Windows Vista® operating system
❏ Microsoft® Windows® XP operating system
❏ Microsoft® Windows® XP Professional x64 Edition operating system
❏ Microsoft® Windows Server® 2022 operating system
❏ Microsoft® Windows Server® 2019 operating system
❏ Microsoft® Windows Server® 2016 operating system
❏ Microsoft® Windows Server® 2012 R2 operating system
❏ Microsoft® Windows Server® 2012 operating system
❏ Microsoft® Windows Server® 2008 R2 operating system
❏ Microsoft® Windows Server® 2008 operating system
❏ Microsoft® Windows Server® 2003 R2 operating system
❏ Microsoft® Windows Server® 2003 operating system

8
Guide to This Manual > Copyright

Mac OS
In this manual, "Mac OS" is used to refer to Mac OS X 10.9.5 or later as well as macOS 11 or later.

Trademarks
❏ QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.

® ® ® ®
❏ Microsoft , Windows , Windows Server , and Windows Vista are registered trademarks of Microsoft
Corporation.
❏ Apple, Mac, macOS, OS X, Bonjour, and Safari are trademarks of Apple Inc., registered in the U.S. and other
countries.
❏ Chrome, Google Play, and Android are trademarks of Google LLC.
❏ Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe in the United States
and/or other countries.
❏ Firefox is a trademark of the Mozilla Foundation in the U.S. and other countries.
❏ General Notice: Other product names used herein are for identification purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.

Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. The
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2023 Seiko Epson Corporation
The contents of this manual and the specifications of this product are subject to change without notice.

9
Important Instructions

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Printer Advisories and Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Protecting Your Personal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Important Instructions > Printer Advisories and Warnings

Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols/
❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in fire or
electric shock.
❏ Be sure your AC power cord meets the relevant local safety standard.
❏ Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, or options by yourself, except
as specifically explained in the printer's manuals.
❏ Unplug the printer and refer servicing to qualified service personnel under the following conditions:
The power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏ Place the printer near a wall outlet where the plug can be easily unplugged.
❏ Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
❏ Take care not to spill liquid on the printer and not to handle the printer with wet hands.
❏ Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely
affect the operation of cardiac pacemakers.

Safety Instructions for Ink

❏ Be careful not to touch ink when you handle the ink tank, ink tank cap, and opened ink bottle or ink bottle cap.
❏ If ink gets on your skin, wash the area thoroughly with soap and water.
❏ If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems continue after
a thorough flushing, see a doctor immediately.
❏ If ink gets into your mouth, see a doctor right away.

❏ Do not disassemble the maintenance box; otherwise ink may get into your eyes or on your skin.
❏ Do not shake an ink bottle too vigorously or subject it to strong impacts as this can cause ink to leak.
❏ Keep ink bottles and maintenance box out of the reach of children. Do not allow children to drink from the ink
bottles.

Printer Advisories and Warnings

Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.

11
Important Instructions > Printer Advisories and Warnings > Advisories and Warnings for Using the Printer

Advisories and Warnings for Setting Up the Printer

❏ Do not block or cover the vents and openings in the printer.
❏ Use only the type of power source indicated on the printer's label.
❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.
❏ Avoid electrical outlets controlled by wall switches or automatic timers.
❏ Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏ The power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over.
Be particularly careful to keep all the power-supply cords straight at the ends.
❏ If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
❏ If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
❏ When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏ Place the printer on a flat, stable surface that extends beyond the base of the printer in all directions. The printer
will not operate properly if it is tilted at an angle.
❏ Allow space above the printer so that you can fully raise the printer cover.
❏ Leave enough space in front of the printer for the paper to be fully ejected.
❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.

Advisories and Warnings for Using the Printer

❏ Do not insert objects through the slots in the printer.
❏ Do not put your hand inside the printer during printing.
❏ Do not touch the white flat cable and ink tube inside the printer.
❏ Do not use aerosol products that contain flammable gases inside or around the printer. Doing so may cause fire.
❏ Do not move the print head by hand; otherwise, you may damage the printer.
❏ If the ink tank is not filled up to the lower line, refill the ink soon. Prolonged use of the printer when the ink
level is below the lower line could damage the printer.

❏ Always turn the printer off using the P button. Do not unplug the printer or turn off the power at the outlet
until the P light stops flashing.
❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.

12
Important Instructions > Printer Advisories and Warnings > Notes on the Administrator Password

Advisories and Warnings for Connecting to the Internet

Do not connect this product to the Internet directly. Connect it in a network protected by a router or firewall.

Advisories and Warnings for Using the Printer with a Wireless

Connection
❏ Radio waves from this printer may negatively affect the operation of medical electronic equipment, causing
them to malfunction. When using this printer inside medical facilities or near medical equipment, follow
directions from the authorized personnel representing the medical facilities, and follow all posted warnings and
directions on the medical equipment.
❏ Radio waves from this printer may negatively affect the operation of automatically controlled devices such as
automatic doors or fire alarms, and could lead to accidents due to malfunction. When using this printer near
automatically controlled devices, follow all posted warnings and directions on these devices.

Advisories and Warnings for Transporting or Storing the Printer

❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏ Before transporting the printer, make sure that the print head is in the home (far right) position.

Notes on the Administrator Password

This printer allows you to set an administrator password to prevent unauthorized access or changes to the device
settings and network settings stored in the product when connecting to a network.

Default Value of the Administrator Password

The default value of the administrator password is printed on the label on the product itself, such as the one shown.
The position where the label is attached depends on the product, such as the side where the cover is opened, the
back, or the bottom.
The following illustration is an example of the label attachment position on the side of the printer where the cover
opens.

13
Important Instructions > Protecting Your Personal Information

If both labels (1) and (2) are attached, the value next to PASSWORD written on the label in (1) is the default value.
In this example, the default value is 03212791.
If only label (2) is attached, the serial number printed on the label in (2) is the default value. In this example, the
default value is X3B8153559.

Changing the Administrator Password

For security reasons, we recommend changing the initial password.
It can be changed from Web Config and Epson Device Admin. When changing the password, set it with at least 8
single-byte alphanumerical characters and symbols.

Related Information
& “Running Web Config on a Web Browser” on page 123

Operations that Require You to Enter the Administrator Password

If you are prompted to enter the administrator password when performing the following operations, enter the
administrator password set on the printer.
❏ When updating the firmware of the printer from a computer or smart device
❏ When logging on to the advanced settings of Web Config
❏ When setting using an application that can change the printer's settings.

Initializing the Administrator Password

You can return the administrator password to the default settings by initializing the network settings.

Related Information
& “Buttons and Functions” on page 19

Protecting Your Personal Information

If you give the printer to someone else or dispose of it, restore the default network settings by using the printer's
buttons.

Related Information
& “Buttons and Functions” on page 19

14
Part Names and Functions

Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Inside. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Rear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Part Names and Functions > Inside

Front

A Rear paper feeder Loads paper.

B Paper support Supports loaded paper.

C Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper.

D Feeder guard Prevents foreign substance from entering the printer.

Usually keep this guard closed.

E Control panel Allows you to operate the printer and indicates the printer's status.

F Output tray cover Opens automatically when printing starts.

G Output tray Holds the ejected paper. Pull out manually and push it back in to store.

H Stopper Position the stopper to prevent printouts from falling from the output tray.

Inside

16
Part Names and Functions > Rear

A Ink tank cap Open to refill the ink tank.

B Ink tank cover

C Ink reservoir tank (Ink tank) Supplies ink to the print head.

D Ink tank unit Contains the ink tank.

E Front cover Open when removing jammed paper inside the printer.

F Printer cover support Supports the printer cover when opening it.

G Print head Ink is ejected from the print head nozzles underneath.

Rear

A LAN port Connects a LAN cable.

B USB port Connects a USB cable to connect with a computer.

C AC inlet Connects the power cord.

D Maintenance box cover Remove when replacing the maintenance box. You need a flat-head
screwdriver to remove the maintenance box. The maintenance box is a
container that collects a very small amount of surplus ink during cleaning or
printing.

17
Guide to the Control Panel

Buttons and Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Checking Lights and Printer Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Guide to the Control Panel > Buttons and Functions

Buttons and Functions

A Turns the printer on or off.

Unplug the power cord after checking that the power light is off.

B When a network error occurs, pressing this button cancels the error. Hold this button down for more than five
seconds to perform Wi-Fi auto setup using the WPS push button.

C Prints a network connection report allowing you to determine the causes of any problems you may have using the
printer on a network. If you need more detailed network settings and connection status, hold this button down for
at least five seconds to print a network status sheet.

D Stops the current operation.

Hold this button down for five seconds until the P button flashes to run print head cleaning.

Functions of Button Combinations

Additional functions are available with different combinations of buttons.

+ PIN Code Setup (WPS)

Hold down the and y buttons simultaneously to start PIN Code Setup (WPS).

Wi-Fi Direct (Simple AP) Setup

+
Hold down the and buttons simultaneously to start Wi-Fi Direct (Simple AP) Setup.

Disable Network Service

+
Turn the printer on while holding down the button to disable Epson Connect settings.

Restore Default Network Settings

+
Turn the printer on while holding down the button to restore the default network
settings.When the network settings are restored, the network status lights flash alternately and
then turn off.

Print Nozzle Check Pattern

+
Turn the printer on while holding down the y button to print the nozzle check pattern.

19
Guide to the Control Panel > Checking Lights and Printer Status

Checking Lights and Printer Status

Lights on the control panel indicates the status of the printer.

Normal Status
: On

Light Status

The printer is connected to a wireless (Wi-Fi) network.

The printer is connected to a network in Wi-Fi Direct (Simple AP) mode.

Error Status
When an error occurs, the light turns on or flashes. Details of the error are displayed on the computer screen.
/ : On

/ : Flashing

Light Status Solutions

Wi-Fi connection error has occurred. Press the button to clear the error and try again.

Initial ink charging may not be complete. See the Start Here poster to complete initial ink
charging.

No paper is loaded or more than one sheet Load paper and press the y button.
has been fed at a time.

A paper jam has occurred. Remove the paper and press the button.
If the paper jam error continues after removing the
paper and turning the power off and on again, paper
may remain inside the printer. Load A4 size paper in
the rear paper feeder, and then press the y button to
remove the paper inside. Load paper in the portrait
direction.
If the error cannot be cleared, contact Epson support.

A maintenance box is nearing the end of its The light continues to flash until the maintenance
service life. box is replaced.

You can continue printing until the H and lights

flash alternately.

20
Guide to the Control Panel > Checking Lights and Printer Status

Light Status Solutions

❏ The printer was not turned off correctly.* ❏ After clearing the error by pressing the y button,
❏ Because the printer was turned off while we recommend performing a nozzle check. Cancel
operating, the nozzles may have dried any pending print jobs.
and clogged.
❏ To turn off the printer, make sure you press the P
* The power was turned off with a power button.
strip or breaker, the plug was pulled out of
the outlet, or an electrical failure occurred.

Flashing simultaneously: The ink pad*1 needs to be replaced. Contact Epson or

An ink pad is nearing or at the end of its an authorized Epson service provider to replace the
service life. ink pad. Ink pads are not user-serviceable parts.
Check the message displayed on the computer, and
then press the y button to clear the error or to
continue cleaning.
If the ink pad has reached the end of its service life,
you can no longer perform cleaning. Printing can be
performed but the quality of the printouts cannot be
guaranteed.

Flashing alternately: Do one of the following.

One of the following issues has occurred: When running Power Ink Flushing or cleaning:
❏ Power Ink Flushing or cleaning cannot be ❏ Replace the maintenance box, press the y button
performed because there is not enough to clear the error, and then try again.
free space in the maintenance box.
❏ The maintenance box is not installed ❏ Press the y button to clear the error if you cannot
correctly. prepare the replacement maintenance box
immediately. Printing can be performed but the
❏ The maintenance box is at the end of its quality of the printouts cannot be guaranteed. If
service life. the error continues to occur, replace the
maintenance box, and then press the y button.

Other than the above:

After re-installing the maintenance box correctly,
press the y button. If the error continues to occur
after re-installing, replace the maintenance box, and
then press the y button.

The output tray cover is not open. Open the output tray cover and slide out the output
tray.

All lights turn on The printer has started in recovery mode Follow the steps below to try to update the firmware
except the P because the firmware update failed. again.
light. 1. Connect the computer and the printer with a USB
cable. (During recovery mode, you cannot update the
firmware over a network connection.)
2. Visit your local Epson website for further
instructions.

21
Guide to the Control Panel > Checking Lights and Printer Status

Light Status Solutions

All lights flashing A printer error has occurred. Remove any paper inside the printer. Turn the power
including the P off and on again.
light. If the error continues to occur after turning the power
off and on again, contact Epson support.

*1: In some print cycles a very small amount of surplus ink may be collected in the ink pad. As well as using a maintenance box,
this ink pad absorbs waste ink that is ejected when using the printer. When the pad has reached the end of its service life,
cleaning cannot be performed until the pad is replaced. Whether and how often this is required will vary according to the
number of pages you print, the type of material that you print and the number of cleaning cycles that the printer performs.
The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its
specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised
Epson Service provider. The Epson warranty does not cover the cost of this replacement.

Related Information
& “Removing Jammed Paper” on page 99
& “Contacting Epson Support” on page 131

22
Loading Paper

Paper Handling Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Loading Various Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Loading Paper > Paper Handling Precautions > List of Paper Type

Paper Handling Precautions

❏ Read the instruction sheets supplied with the paper.
❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the
sheets supplied with the paper.
❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the
printable side.

❏ If the paper is curled or folded, flatten it or curl it slightly in the opposite direction before loading. Printing on
curled or folded paper may cause paper feeding problems and smears on the printouts.

❏ Paper feed problems may occur frequently for manual 2-sided printing when printing on one side of pre-
printed paper. Reduce the number of sheets to half or less, or load one sheet of paper at a time if paper jams
continue.
❏ Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper
packaging or contact the manufacturer to confirm the paper specifications.
❏ Fan and align the edges of the envelopes before loading. When the stacked envelopes are puffed up with air,
press them down to flatten them before loading.

Related Information
& “Available Paper and Capacities” on page 118
& “Unavailable Paper Types” on page 119

List of Paper Type

To obtain optimum printing results, select the paper type that suits the paper.

24
Loading Paper > Loading Paper > Loading Paper in the Rear Paper Feeder

Media Name Media Type

Printer Driver, Smart device*

Epson Business Paper Plain paper

Epson Bright White Ink Jet Paper

Epson Matte Paper-Heavyweight Epson Matte

Epson Double-Sided Matte Paper

Epson Photo Quality Ink Jet Paper Epson Photo Quality Ink Jet
Epson Double-sided Photo Quality Ink Jet Paper
Epson Photo Quality Self Adhesive Sheets

* For smart devices, these media types can be selected when printing using Epson Smart Panel.

Loading Paper

Loading Paper in the Rear Paper Feeder

1. Open the feeder guard and pull out the paper support.

2. Slide the edge guides.

25
Loading Paper > Loading Paper > Loading Paper in the Rear Paper Feeder

3. Load paper at the center of the paper support with the printable side facing up.

c Important:
❏ Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load
above the line just under the d symbol inside the edge guide.
❏ Load paper short edge first. However, when you have set the long edge as the width of the user defined size,
load paper long edge first.

4. Slide the edge guides to the edges of the paper.

Close the feeder guard after sliding the edge guides.

c Important:
Do not place objects on the feeder guard. Doing so may prevent paper from feeding.

5. Open the output tray cover, and then slide out the output tray.

Note:
Return the remaining paper to its package. If you leave it in the printer, the paper may curl or the print quality may
decline.

26
Loading Paper > Loading Various Paper > Loading Long Papers

Related Information
& “Available Paper and Capacities” on page 118
& “Unavailable Paper Types” on page 119

Loading Various Paper

Loading Envelopes
Load envelopes at the center of the rear paper feeder, short edge first with the flap facing down, and slide the edge
guides to the edges of the envelopes.

Related Information
& “Available Paper and Capacities” on page 118
& “Unavailable Paper Types” on page 119

Loading Long Papers

When loading paper longer than legal size, store the paper support, and then flatten the leading edge of the paper.

❏ Make sure the end of the paper is cut perpendicularly. A diagonal cut may cause paper feed problems.
❏ Long paper cannot be held in the output tray. Prepare a box and so on to make sure that paper does not fall on
the floor.
❏ Do not touch paper that is being fed or ejected. It could injure your hand or cause print quality to decline.

Related Information
& “Available Paper and Capacities” on page 118
& “Unavailable Paper Types” on page 119

27
Printing

Printing Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Printing on Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Printing Web Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Printing Using a Cloud Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Printing > Printing Documents > Printing from a Computer

Printing Documents

Printing from a Computer

This section explains how to print a document from your computer using Windows as an example. On Mac OS,
the procedure may be different or some features may not be supported.

Printing Using Easy Settings

Note:
Operations may differ depending on the application. See the application's help for details.

1. Load paper in the printer.

“Loading Paper in the Rear Paper Feeder” on page 25

2. Open the file you want to print.

3. Select Print or Print Setup from the File menu.

4. Select your printer.

29
Printing > Printing Documents > Printing from a Computer

5. Select Preferences or Properties to access the printer driver window.

6. Change the settings as necessary.

You can see the online help for explanations of the setting items. Right-clicking an item displays Help.

7. Click OK to close the printer driver window.

8. Click Print.

Related Information
& “List of Paper Type” on page 24
& “Available Paper and Capacities” on page 118

30
Printing > Printing Documents > Printing from a Computer

Adding Printing Presets for Easy Printing

If you create your own preset of frequently used print settings on the printer driver, you can print easily by
selecting the preset from the list.

1. On the printer driver's Main or More Options tab, set each item (such as Document Size and Paper Type).

2. Click Add/Remove Presets in Printing Presets.

3. Enter a Name and, if necessary, enter a comment.

4. Click Save.
Note:
To delete an added preset, click Add/Remove Presets, select the preset name you want to delete from the list, and then
delete it.

5. Click Print.
The next time you want to print using the same settings, select the registered setting name from Printing Presets,
and click OK.

Printing on 2-Sides
The printer driver will automatically print odd pages and even pages separately. When the odd pages have been
printed, turn over the paper according to the instructions and print the even pages.

Access the printer driver, and then make the following settings.
Main tab > 2-Sided Printing

Related Information
& “Paper for 2-Sided Printing” on page 119
& “Cannot Perform Manual 2-sided Printing (Windows)” on page 114

31
Printing > Printing Documents > Printing from a Computer

Printing a Booklet
You can also print a booklet that can be created by re-ordering the pages and folding the printout.

Access the printer driver, and then make the following settings.
On the Main tab, select the 2-side printing method from 2-Sided Printing, and then select Settings > Booklet.

Related Information
& “Paper for 2-Sided Printing” on page 119
& “Cannot Perform Manual 2-sided Printing (Windows)” on page 114

Printing Several Pages on One Sheet

You can print several pages of data on a single sheet of paper.

Access the printer driver, and then make the following settings.
Main tab > Multi-Page > 2-Up, etc.

32
Printing > Printing Documents > Printing from a Computer

Printing to Fit the Paper Size

You can print to fit the paper size you loaded in the printer.

Access the printer driver, and then make the following settings.
On the More Options tab > Output Paper, select the size of the loaded paper.

Printing a Reduced or Enlarged Document at any Magnification

You can reduce or enlarge the size of a document by a specific percentage.

1. On the printer driver's More Options tab, select the document size from the Document Size setting.

2. Select the paper size you want to print on from the Output Paper setting.

3. Select Reduce/Enlarge Document, Zoom to, and then enter a percentage.

33
Printing > Printing Documents > Printing from a Computer

Printing One Image on Multiple Sheets for Enlargement (Creating a Poster)

This feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping
them together.

Note:
This feature is not available with 2-sided printing.

Access the printer driver, and then make the following settings.
Main tab > Multi-Page > 2x2 Poster, etc.

Making Posters Using Overlapping Alignment Marks

Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is
selected in Print Cutting Guides.
The actual guides are printed in monochrome, but for this explanation they are shown as blue and red lines.

34
Printing > Printing Documents > Printing from a Computer

1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of
the top and bottom cross marks.

2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets
together from the back.

35
Printing > Printing Documents > Printing from a Computer

3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the
left of the cross marks).

4. Tape the sheets together from the back.

5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together.

36
Printing > Printing Documents > Printing from a Computer

6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right
side cross marks.

7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then
temporarily tape them together from the back.

37
Printing > Printing Documents > Printing from a Computer

8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line
above the cross marks).

9. Tape the sheets together from the back.

38
Printing > Printing Documents > Printing from a Computer

10. Cut off the remaining margins along the outer guide.

Printing with a Header and Footer

You can print information such as a user name and printing date in headers or footers.

Access the printer driver, and then make the following settings.
More Options tab > Watermark Features > Header/Footer

39
Printing > Printing Documents > Printing from a Computer

Printing an Anti-Copy Pattern

You can print an anti-copy pattern on your printouts. When printing, the letters themselves are not printed and the
entire print is screen-toned lightly. The hidden letters appear when photocopied to easily distinguish the original
from the copies.

Anti-Copy Pattern is available under the following conditions:

❏ Paper Type: Plain paper
❏ Quality: Standard
❏ Tone Correction: Automatic

Access the printer driver, and then make the following settings.
More Options tab > Watermark Features > Anti-Copy Pattern

Printing Multiple Files Together

Job Arranger Lite allows you to combine several files created by different applications and print them as a single
print job. You can specify the print settings for combined files, such as multi-page layout, and 2-sided printing.

1. On the printer driver's Main tab, select Job Arranger Lite, and then click OK.

2. Click Print.
When you start printing, the Job Arranger Lite window is displayed.

3. With the Job Arranger Lite window opened, open the file that you want to combine with the current file, and
then repeat the above steps.

4. When you select a print job added to Print Project in the Job Arranger Lite window, you can edit the page
layout.

40
Printing > Printing Documents > Printing from a Computer

5. Click Print from the File menu to start printing.

Note:
If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are
currently working on is canceled. Click Save from the File menu to save the current job. The extension of the saved files
is "ecl".
To open a Print Project, click Job Arranger Lite on the printer driver's Maintenance tab to open the Job Arranger Lite
window. Next, select Open from the File menu to select the file.

Adjusting the Print Tone

You can adjust the tone used in the print job. These adjustments are not applied to the original data.

Access the printer driver, and then make the following settings.
More Options tab > Tone Correction > Custom > Advanced, etc.

Printing to Emphasize Thin Lines

You can thicken thin lines that are too thin to print.

Access the printer driver, and then make the following settings.
More Options tab > Tone Correction > Image Options > Emphasize Thin Lines

Printing Clear Bar Codes

If printed bar codes cannot be read correctly, you can print clearly using reduced ink bleeding. Only enable this
feature if the bar code you printed cannot be scanned. Deblurring may not always be possible depending on the
circumstances.

41
Printing > Printing Documents > Printing Documents from Smart Devices

You can use this feature for the following paper types and print quality.
Plain paper, Envelope: Standard
Access the printer driver, and then make the following settings.
Maintenance tab > Extended Settings > Barcode mode

Printing Documents from Smart Devices

You can print documents from a smart device such as a smartphone or tablet.

Printing Using Epson Smart Panel

Epson Smart Panel is an application that allows you to perform printer operations easily including printing from a
smart device such as a smartphone or tablet. You can connect the printer and smart device over a wireless network,
check the ink levels and printer status, and check for solutions if an error occurs.

Install Epson Smart Panel from the following URL or QR code.

https://support.epson.net/smpdl/

Start Epson Smart Panel, and then select the print menu on the home screen.

Printing Using Epson Print Enabler

You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet
(Android v7.0 or later). With a few taps, your Android device will discover an Epson printer that is connected to
the same wireless network.
Search for and install Epson Print Enabler from Google Play.
Go to Settings on your Android device, select Printing, and then enable Epson Print Enabler. From an Android
application such as Chrome, tap the menu icon and print whatever is on the screen.

42
Printing > Printing Web Pages > Printing Web Pages from Smart Devices

Note:
If you do not see your printer, tap All Printers and select your printer.

Printing on Envelopes

Printing on Envelopes from a Computer (Windows)

1. Load envelopes in the printer.
“Loading Envelopes” on page 27

2. Open the file you want to print.

3. Access the printer driver window.

4. Select the envelope size from Document Size on the Main tab, and then select Envelope from Paper Type.

5. Set the other items on the Main and More Options tabs as necessary, and then click OK.

6. Click Print.

Printing on Envelopes from a Computer (Mac OS)

1. Load envelopes in the printer.
“Loading Envelopes” on page 27

2. Open the file you want to print.

3. Select Print from the File menu or another command to access the print dialog.

4. Select the size as the Paper Size setting.

5. Select Print Settings from the pop-up menu.

6. Select Envelope as the Media Type setting.

7. Set the other items as necessary.

8. Click Print.

Printing Web Pages

Printing Web Pages from Smart Devices

Install Epson Smart Panel from the following URL or QR code.

43
Printing > Printing Using a Cloud Service

https://support.epson.net/smpdl/

Open the web page you want to print in your web browser app. Tap Share from the menu of the web browser
application, select Smart Panel, and then start printing.

Printing Using a Cloud Service

By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or
laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in
Epson Connect.

The features available on the Internet are as follows.

❏ Email Print
When you send an email with attachments such as documents or images to an email address assigned to the
printer, you can print that email and the attachments from remote locations such as your home or office printer.
❏ Remote Print Driver
This is a shared driver supported by Remote Print Driver. When printing using a printer in a remote location,
you can print by changing the printer on the usual applications window.

See the Epson Connect web portal for details on how to setup or print.
https://www.epsonconnect.com/
http://www.epsonconnect.eu (Europe only)

44
Maintaining the Printer

Checking the Ink Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Improving Print Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Cleaning Spilled ink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Maintaining the Printer > Improving Print Quality > Checking and Cleaning the Print Head

Checking the Ink Level

To confirm the actual ink remaining, visually check the ink level in the printer's tank.

c Important:
Prolonged use of the printer when the ink level is below the lower line could damage the printer.

Related Information
& “It is Time to Refill the Ink” on page 102
& “It is Time to Replace the Maintenance Box” on page 107

Improving Print Quality

Checking and Cleaning the Print Head

If the nozzles are clogged, the printouts become faint or there is visible banding. If the nozzles are severely clogged,
a blank sheet will be printed. When print quality has declined, first use the nozzle check feature to check if the
nozzles are clogged. If the nozzles are clogged, clean the print head.

c Important:
❏ Do not open the front cover or turn off the printer during head cleaning. If the head cleaning is incomplete, you
may not be able to print.
❏ Head cleaning consumes ink and should not be performed more than necessary.
❏ When ink is low, you may not be able to clean the print head.
❏ If print quality has not improved after repeating nozzle check and Cleaning 3 times or Power Cleaning once, wait
for at least 12 hours without printing, and then run the nozzle check again. We recommend turning off the
printer. If print quality has still not improved, run Power Ink Flushing. If it has still not improved, contact Epson
support.
❏ To prevent the print head from drying out, do not unplug the printer while the power is on.

You can check and clean the print head by using the printer's control panel.

1. Load A4-size plain paper in the printer.

2. Press the P button to turn off the printer.

46
Maintaining the Printer > Improving Print Quality > Checking and Cleaning the Print Head

3. Turn the printer on while holding the y button down, and then release the buttons when the power light
flashes.

The nozzle check pattern is printed.

Note:
It may take some time to start printing the nozzle check pattern.

4. Check the printed pattern to see if the print head nozzles are clogged.

❏ A:
All lines are printed. No further steps are needed.
❏ B or close to B

Some nozzles are clogged. Hold the y button down for five seconds until the power light starts flashing.
Print head cleaning starts.
Note:
It may take some time to start print head cleaning.

❏ C or close to C
If the printout comes out as a blank sheet or more than half of it is missing, this indicates most nozzles are
clogged. Run Power Cleaning. For details, see "Related information" below.

5. When the power light stops flashing, print a nozzle check pattern again. Repeat cleaning and printing the
pattern until all lines are printed completely.

47
Maintaining the Printer > Improving Print Quality > Running Power Cleaning

c Important:
If print quality has not improved after repeating nozzle check and Cleaning 3 times or Power Cleaning once, wait for
at least 12 hours without printing, and then run the nozzle check again. We recommend turning off the printer by
using the P button. If print quality has still not improved, run Power Ink Flushing.

Note:
You can also check and clean the print head from the printer driver.
❏ Windows
Click Print Head Nozzle Check on the Maintenance tab.
❏ Mac OS
Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options
& Supplies > Utility > Open Printer Utility > Print Head Nozzle Check

Related Information
& “Running Power Cleaning” on page 48
& “Running Power Ink Flushing” on page 49

Running Power Cleaning

The Power Cleaning feature may improve print quality in the following cases.
❏ When most nozzles are clogged.
❏ When the printout comes out as a blank sheet.

Before running this feature, read the following instructions.

c Important:
The Power Cleaning uses more ink than the Cleaning.

Running Power Cleaning (Windows)

1. Access the printer driver window.

2. Click Print Head Cleaning on the Maintenance tab.

3. Select Power Cleaning.

4. Follow the on-screen instructions.

c Important:
If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and
then print the nozzle check pattern again. We recommend turning off the printer by using the P button. If print
quality has still not improved, run Power Ink Flushing.

48
Maintaining the Printer > Improving Print Quality > Running Power Ink Flushing

Running Power Cleaning (Mac OS)

1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax) and
then select the printer.

2. Click Options & Supplies > Utility > Open Printer Utility.

3. Click > Print Head Cleaning > Power Cleaning.

4. Follow the on-screen instructions.

c Important:
If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and
then print the nozzle check pattern again. We recommend turning off the printer by using the P button. If print
quality has still not improved, run Power Ink Flushing.

Running Power Ink Flushing

The Power Ink Flushing utility allows you to replace all of the ink inside the ink tubes. In the following situations,
you may need to use this feature to improve the print quality.
❏ You printed or performed head cleaning when the ink levels were too low to be seen in the ink tank windows.
❏ You performed the nozzle check and head cleaning 3 times or running Power Cleaning once, and then waited
for at least 12 hours without printing, but print quality still did not improve.

Before running this feature, read the following instructions.

c Important:
Make sure that there is enough ink in the ink tank.
Visually check the ink tank is at least a third full. Low ink levels during Power Ink Flushing could damage the
product.

c Important:
An interval of 12 hours is required between each Power Ink Flushing.
Normally, a single Power Ink Flushing should resolve the print quality issue within 12 hours. Therefore, to avoid
unnecessary ink usage, you must wait 12 hours before you try it again.

c Important:
Maintenance box replacement may be required.
Ink will be deposited to the maintenance box. If it becomes full, you must prepare and install a replacement
maintenance box to continue printing.

Note:
When the ink levels or the free space in the maintenance box are insufficient for Power Ink Flushing, you cannot run this
feature. Even in this case, the levels and the free space for printing may remain.

49
Maintaining the Printer > Improving Print Quality > Aligning the Print Head

Running Power Ink Flushing (Windows)

1. Access the printer driver window.

2. Click Power Ink Flushing on the Maintenance tab.

3. Follow the on-screen instructions.

c Important:
If print quality has not improved after running Power Ink Flushing wait for at least 12 hours without printing, and
then run the nozzle check again. We recommend turning off the printer. If it has still not improved, contact Epson
support.

Running Power Ink Flushing (Mac OS)

1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax) and
then select the printer.

2. Click Options & Supplies > Utility > Open Printer Utility.

3. Click Power Ink Flushing.

4. Follow the on-screen instructions.

c Important:
If print quality has not improved after running Power Ink Flushing wait for at least 12 hours without printing, and
then run the nozzle check again. We recommend turning off the printer. If it has still not improved, contact Epson
support.

Preventing nozzle clogging

Always use the power button when turning the printer on and off.
Check that the power light is off before you disconnect the power cord.
The ink itself can dry out if it is not covered. Just like placing a cap on a fountain pen or an oil pen to prevent it
from drying, make sure the print head is capped properly to prevent the ink from drying.
When the power cord is unplugged or a power outage occurs while the printer is in operation, the print head may
not be capped properly. If the print head is left as it is, it will dry out causing nozzles (ink outlets) to clog.
In these cases, turn the printer on and off again as soon as possible to cap the print head.

Aligning the Print Head

If you notice a misalignment of vertical lines or blurred images, align the print head.

50
Maintaining the Printer > Improving Print Quality > Cleaning the Paper Path

Aligning the Print Head - Windows

1. Load A4-size plain paper in the printer.

2. Access the printer driver window.

3. Click Print Head Alignment on the Maintenance tab.

4. Follow the on-screen instructions.

Aligning the Print Head - Mac OS

1. Load A4-size plain paper in the printer.

2. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.

3. Click Options & Supplies > Utility > Open Printer Utility.

4. Click Print Head Alignment.

5. Follow the on-screen instructions.

Cleaning the Paper Path

When the printouts are smeared or scuffed, clean the roller inside.

c Important:
Do not use tissue paper to clean the inside of the printer. The print head nozzles may be clogged with lint.

Cleaning the Paper Path - Windows

1. Access the printer driver window.

2. Click Paper Guide Cleaning on the Maintenance tab.

3. Follow the on-screen instructions.

Cleaning the Paper Path - Mac OS

1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.

2. Click Options & Supplies > Utility > Open Printer Utility.

3. Click Paper Guide Cleaning.

4. Follow the on-screen instructions.

51
Maintaining the Printer > Cleaning Spilled ink

Cleaning the Printer

If the components and the case are dirty or dusty, turn off the printer and clean them using a soft, clean cloth that
has been dampened with water. If you cannot remove the dirt, try adding a small amount of mild detergent to the
damp cloth.

c Important:
❏ Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer
could be damaged.
❏ Never use alcohol or paint thinner to clean the components and the case. These chemicals can damage them.
❏ Do not touch the parts shown in the following illustration. Doing so may cause a malfunction.

Cleaning Spilled ink

If ink has been spilled, clean it up in the following ways.
❏ If ink adheres to the area around the tank, wipe it off using a napless, clean cloth or cotton swab.
❏ If ink spills on the desk or floor, wipe it off immediately. When ink is dried, it will be difficult to remove the
smear. To prevent the smear from spreading, blot the ink with a dry cloth, and then wipe it with a moist cloth.
❏ If ink gets on your hands, wash them with water and soap.

52
In These Situations

When Replacing a Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Saving Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Checking the Total Number of Pages Fed Through the Printer. . . . . . . . . . . . . . . . . . 55

Installing the Applications Separately. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Re-Setting the Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Connecting a Smart Device and Printer Directly (Wi-Fi Direct). . . . . . . . . . . . . . . . 68

Adding or Changing the Printer's Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Transporting and Storing the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

In These Situations > Saving Power > Saving Power - Mac OS

When Replacing a Computer

You need to install the printer driver and other software on the new computer.
Access the following website, and then enter the product name. Go to Setup, and then start setting up. Follow the
on-screen instructions.
https://epson.sn

Saving Power
The printer enters sleep mode or turns off automatically if no operations are performed for a set period. You can
adjust the time before power management is applied. Any increase will affect the product's energy efficiency. Please
consider the environment before making any change.
Depending on the location of purchase, the printer may have a feature that turns it off automatically if it is not
connected to the network for a specified amount of time.
https://www.epson.eu/energy-consumption

Saving Power - Windows

1. Access the printer driver window.

2. Click Printer and Option Information on the Maintenance tab.

3. Do one of the following.

Note:
Your product may have the Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected features
depending on the location of purchase.

❏ Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Send. To
make the printer turn off automatically, select the time period as the Power Off Timer setting, and click
Send.
❏ Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Send. To
make the printer turn off automatically, select the time period in the Power Off If Inactive or Power Off If
Disconnected setting, and then click Send.

4. Click OK.

Related Information
& “Application for Printing from a Computer (Windows Printer Driver)” on page 121

Saving Power - Mac OS

1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.

2. Click Options & Supplies > Utility > Open Printer Utility.

54
In These Situations > Checking the Total Number of Pages Fed Through the Printer

3. Click Printer Settings.

4. Do one of the following.

Note:
Your product may have the Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected features
depending on the location of purchase.

❏ Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Apply. To
make the printer turn off automatically, select the time period as the Power Off Timer setting, and click
Apply.
❏ Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Apply. To
make the printer turn off automatically, select the time period in the Power Off If Inactive or Power Off If
Disconnected setting, and then click Apply.

Disabling your Wi-Fi Connection

If you used to use Wi-Fi (wireless LAN) but no longer need to do so due to a change in connection mode and so
on, you can disable your Wi-Fi connection.
By removing unnecessary Wi-Fi signals, you can also reduce the load on your standby power.

1. Turn off the printer if it is on.

2. Turn the printer on while holding down the button.

The default network settings are restored and Wi-Fi connection is disabled.
Note:
You need to make network settings to use Wi-Fi again.

Related Information
& “Buttons and Functions” on page 19

Checking the Total Number of Pages Fed Through the

Printer
You can check the total number of pages fed through the printer. The information is printed together with the
nozzle check pattern.

1. Load A4-size plain paper in the printer.

2. Press the P button to turn off the printer.

3. Turn the printer on while holding the y button down, and then release the buttons when the power light
flashes.

55
In These Situations > Installing the Applications Separately

Note:
You can also check the total number of pages fed from the printer driver.
❏ Windows
Click Printer and Option Information on the Maintenance tab.
❏ Mac OS
Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options
& Supplies > Utility > Open Printer Utility > Printer and Option Information

Installing the Applications Separately

Connect your computer to the network and install the latest version of applications from the website. Log in to
your computer as an administrator. Enter the administrator password if the computer prompts you.
Note:
❏ When reinstalling an application, you need to uninstall it first.
❏ You can download the latest applications from the Epson website.
http://www.epson.com
❏ If you use Windows Server operating systems, you cannot use Epson Software Updater. Download the latest applications
from the Epson website.

1. Make sure the printer and the computer are available for communication, and the printer is connected to the
Internet.

2. Start Epson Software Updater.

The screenshot is an example on Windows.

3. For Windows, select your printer, and then click to check for the latest available applications.

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In These Situations > Installing the Applications Separately > Checking if a genuine Epson printer driver is install…

4. Select the items you want to install or update, and then click the install button.

c Important:
Do not turn off or unplug the printer until the update is complete. Doing so may result in malfunction of the
printer.

Related Information
& “Application for Updating Software and Firmware (Epson Software Updater)” on page 124

Checking if a genuine Epson printer driver is installed - Windows

You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods.
Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to
open the print server properties window.
❏ Windows 11/Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Server 2022/Windows Server 2019/
Windows Server 2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2
Click the printer icon, and then click Print server properties at the top of the window.

❏ Windows Vista/Windows Server 2008

Right-click on the Printers folder, and then click Run as administrator > Server Properties.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
From the File menu, select Server Properties.

57
In These Situations > Installing the Applications Separately > Checking if a genuine Epson printer driver is install…

Click the Drivers tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on
your computer.

Related Information
& “Installing the Applications Separately” on page 56

Checking if a genuine Epson printer driver is installed - Mac OS

You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods.

58
In These Situations > Re-Setting the Network Connection > Making Settings for Connecting to the Computer

Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a
genuine Epson printer driver is installed on your computer.

Related Information
& “Installing the Applications Separately” on page 56

Re-Setting the Network Connection

The printer network needs to be configured in the following cases.
❏ When using a printer with a network connection
❏ When your network environment has changed
❏ When replacing the wireless router
❏ Changing the connection method to the computer

Making Settings for Connecting to the Computer

You can run the installer using one of the following methods.

Setting up from the website

Access the following website, and then enter the product name. Go to Setup, and then start setting up.
https://epson.sn

You can also watch the procedure in the Web Movie Manuals. Access the following website.
https://support.epson.net/publist/vlink.php?code=NPD6870

Setting up using the software disc

If your printer came with a software disc and you are using a Windows computer with a disc drive, insert the disc
into the computer, and then follow the on-screen instructions.

59
In These Situations > Re-Setting the Network Connection > Making Wi-Fi Settings from the Control Panel

Making Settings for Connecting to the Smart Device

You can use the printer via the wireless router from your smart device when you connect the printer to the same
network as the wireless router.
To set up a new connection, access the following website from the smart device that you want to connect to the
printer. Enter the product name, go to Setup, and then start the setup.
https://epson.sn

You can watch the procedure in the Web Movie Manuals. Access the following website.
https://support.epson.net/publist/vlink.php?code=VC00006
Note:
If you have already set up the connection between your smart device and the printer but need to reconfigure it, you can do so
from an app such as Epson Smart Panel.

Making Wi-Fi Settings from the Control Panel

If you are not using a computer or smart device to set up the printer connection, you can do so on the control
panel.
You can make network settings from the printer's control panel in several ways. Choose the connection method
that matches the environment and conditions that you are using.

Making Wi-Fi Settings by Push Button Setup

You can automatically set up a Wi-Fi network by pressing a button on the wireless router. If the following
conditions are met, you can set up by using this method.
❏ The wireless router is compatible with WPS (Wi-Fi Protected Setup).
❏ The current Wi-Fi connection was established by pressing a button on the wireless router.

Note:
If you cannot find the button or you are setting up using the software, see the documentation provided with the wireless
router.

1. Hold down the [WPS] button on the wireless router until the security light flashes.

60
In These Situations > Re-Setting the Network Connection > Making Wi-Fi Settings from the Control Panel

If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the
documentation provided with your wireless router for details.

2. Hold down the button on the printer for at least five seconds until the light and the light flash
alternately.

The connection setting will start. When a connection is established, the light turns on.

Note:

The printer is in a connection error status when the light and the light flash simultaneously. After clearing
the printer error by pressing the button on the printer, reboot the wireless router, place it close to the printer and try
again. If it still does not work, print a network connection report and check the solution.

Making Wi-Fi Settings by PIN Code Setup (WPS)

You can connect to an wireless router by using a PIN code that is printed on the network status sheet. You can use
this method to set up if an wireless router is capable of WPS (Wi-Fi Protected Setup). Use a computer to enter a
PIN code into the wireless router.

1. Load papers.

2. Hold down the button on the printer for at least 5 seconds.

The network status sheet is printed.
Note:

If you release the button within 5 seconds, a network connection report is printed. Note that PIN code information
is not printed on this report.

3. While holding down the button, press the button until the light and the light flash
alternately.

61
In These Situations > Re-Setting the Network Connection > Checking the Printer's Network Connection Status (…

4. Use your computer to enter the PIN code (an eight digit number) printed on [WPS-PIN Code] column of the
network status sheet into the wireless router within two minutes.

When a connection is established, the light turns on.

Note:
❏ See the documentation provided with your wireless router for details on entering a PIN code.

❏ The printer is in a connection error status when the light and the light flash simultaneously. After
clearing the printer error by pressing the button on the printer, reboot the wireless router, place it close to the
printer and try again. If it still does not work, print a network connection report and check the solution.

Checking the Printer's Network Connection Status (Network

Connection Report)
You can print a network connection report to check the status between the printer and the wireless router.

1. Load papers.

2. Press the button.

The network connection report is printed.
If an error has occurred, check the network connection report, and then follow the printed solutions.

Related Information
& “Messages and Solutions on the Network Connection Report” on page 63

62
In These Situations > Re-Setting the Network Connection > Messages and Solutions on the Network Connection…

Messages and Solutions on the Network Connection Report

Check the messages and error codes on the network connection report, and then follow the solutions.

a. Error code
b. Messages on the Network Environment

Related Information
& “E-1” on page 64
& “E-2, E-3, E-7” on page 64
& “E-5” on page 65
& “E-6” on page 65
& “E-8” on page 65
& “E-9” on page 66
& “E-10” on page 66
& “E-11” on page 66
& “E-12” on page 67
& “E-13” on page 67
& “Message on the Network Environment” on page 68

63
In These Situations > Re-Setting the Network Connection > Messages and Solutions on the Network Connection…

E-1

Solutions:
❏ Make sure the Ethernet cable is securely connected to your printer and to your hub or other network device.
❏ Make sure your hub or other network device is turned on.
❏ If you want to connect the printer by Wi-Fi, make Wi-Fi settings for the printer again because it is disabled.

Related Information
& “Making Wi-Fi Settings from the Control Panel” on page 60

E-2, E-3, E-7

Solutions:
❏ Make sure your wireless router is turned on.
❏ Confirm that your computer or device is connected correctly to the wireless router.
❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on.
❏ Place the printer closer to your wireless router and remove any obstacles between them.
❏ If you have entered the SSID manually, check if it is correct. Check the SSID from the Network Status part on
the network connection report.
❏ If an wireless router has multiple SSIDs, select the SSID that is displayed. When the SSID is using a non-
compliant frequency, the printer does not display them.
❏ If you are using push button setup to establish a network connection, make sure your wireless router supports
WPS. You cannot use push button setup if your wireless router does not support WPS.
❏ Makes sure your SSID uses only ASCII characters (alphanumeric characters and symbols). The printer cannot
display an SSID that contains non-ASCII characters.
❏ Makes sure you know your SSID and password before connecting to the wireless router. If you are using a
wireless router with its default settings, the SSID and password are located on a label on the wireless router. If
you do not know your SSID and password, contact the person who set up the wireless router, or see the
documentation provided with the wireless router.
❏ If you are connecting to an SSID generated from a tethering smart device, check for the SSID and password in
the documentation provided with the smart device.
❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are
applicable, reset your network settings by downloading and running the software from the following website.
https://epson.sn > Setup

❏ Another smart device was added to the network using push button setup.
❏ The Wi-Fi network was set up using any method other than push button setup.

Related Information
& “Re-Setting the Network Connection” on page 59
& “Making Wi-Fi Settings from the Control Panel” on page 60

64
In These Situations > Re-Setting the Network Connection > Messages and Solutions on the Network Connection…

E-5

Solutions:
Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on
the wireless router, and then reset the printer’s network settings.
❏ WEP-64 bit (40 bit)
❏ WEP-128 bit (104 bit)
❏ WPA PSK (TKIP/AES)*
❏ WPA2 PSK (TKIP/AES)*
❏ WPA (TKIP/AES)
❏ WPA2 (TKIP/AES)
❏ WPA3-SAE (AES)

* WPA PSK is also known as WPA Personal. WPA2 PSK is also known as WPA2 Personal.

E-6

Solutions:
❏ Check if MAC address filtering is disabled. If it is enabled, register the printer’s MAC address so that it is not
filtered. See the documentation provided with the wireless router for details. You can check the printer’s MAC
address from the Network Status part on the network connection report.
❏ If your wireless router is using shared authentication with WEP security, make sure the authentication key and
index are correct.
❏ If the number of connectable devices on the wireless router is less than the number of network devices that you
want to connect, make settings on the wireless router to increase the number of connectable devices. See the
documentation provided with the wireless router to make settings.

Related Information
& “Making Settings for Connecting to the Computer” on page 59

E-8

Solutions:
❏ Enable DHCP on the wireless router if the printer’s Obtain IP Address setting is set to Auto.
❏ If the printer’s Obtain IP Address setting is set to Manual, the IP address you manually set is invalid due to out
of range (for example: 0.0.0.0). Set a valid IP address from the printer’s control panel.

Related Information
& “Setting a Static IP Address for the Printer” on page 72

65
In These Situations > Re-Setting the Network Connection > Messages and Solutions on the Network Connection…

E-9

Solutions:
Check the following.
❏ Devices are turned on.
❏ You can access the Internet and other computers or network devices on the same network from the devices you
want to connect to the printer.

If still does not connect your printer and network devices after confirming the above, turn off the wireless router.
Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the
installer from the following website.
https://epson.sn > Setup

Related Information
& “Making Settings for Connecting to the Computer” on page 59

E-10

Solutions:
Check the following.
❏ Other devices on the network are turned on.
❏ Network addresses (IP address, subnet mask, and default gateway) are correct if you have set the printer’s
Obtain IP Address to Manual.

Reset the network address if they are incorrect. You can check the IP address, subnet mask, and default gateway
from the Network Status part on the network connection report.
If DHCP is enabled, change the printer’s Obtain IP Address setting to Auto. If you want to set the IP address
manually, check the printer’s IP address from the Network Status part on the network connection report, and then
select Manual on the network settings screen. Set the subnet mask to [255.255.255.0].
If still does not connect your printer and network devices, turn off the wireless router. Wait for about 10 seconds,
and then turn it on.

Related Information
& “Setting a Static IP Address for the Printer” on page 72

E-11

Solutions:
Check the following.
❏ The default gateway address is correct if you set the printer’s TCP/IP Setup setting to Manual.
❏ The device that is set as the default gateway is turned on.

Set the correct default gateway address. You can check the default gateway address from the Network Status part
on the network connection report.

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In These Situations > Re-Setting the Network Connection > Messages and Solutions on the Network Connection…

Related Information
& “Setting a Static IP Address for the Printer” on page 72

E-12

Solutions:
Check the following.
❏ Other devices on the network are turned on.
❏ The network addresses (IP address, subnet mask, and default gateway) are correct if you are entering them
manually.
❏ The network addresses for other devices (subnet mask and default gateway) are the same.
❏ The IP address does not conflict with other devices.

If still does not connect your printer and network devices after confirming the above, try the following.
❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on.
❏ Make network settings again using the installer. You can run it from the following website.
https://epson.sn > Setup
❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are
registered, check if the first registered password is set on the printer.

Related Information
& “Setting a Static IP Address for the Printer” on page 72

E-13

Solutions:
Check the following.
❏ Network devices such as a wireless router, hub, and router are turned on.
❏ The TCP/IP Setup for network devices has not been set up manually. (If the printer’s TCP/IP Setup is set
automatically while the TCP/IP Setup for other network devices is performed manually, the printer’s network
may differ from the network for other devices.)

If it still does not work after checking the above, try the following.
❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on.
❏ Make network settings on the computer that is on the same network as the printer using the installer. You can
run it from the following website.
https://epson.sn > Setup
❏ You can register several passwords on a wireless router that uses the WEP security type. If several passwords are
registered, check if the first registered password is set on the printer.

Related Information
& “Setting a Static IP Address for the Printer” on page 72

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In These Situations > Connecting a Smart Device and Printer Directly (Wi-Fi Direct) > About Wi-Fi Direct

& “Making Settings for Connecting to the Computer” on page 59

Message on the Network Environment

Message Solution

The Wi-Fi environment needs to be After moving the printer closer to the wireless router and removing any
improved. Turn the wireless router off and obstacles between them, turn off the wireless router. Wait for about 10
then turn it on. If the connection does not seconds, and then turn it on. If it still does not connect, see the
improve, see the documentation for the documentation supplied with the wireless router.
wireless router.

*No more devices can be connected. Computer and smart devices that can be connected simultaneously are
Disconnect one of the connected devices if connected in full in the Wi-Fi Direct (Simple AP) connection. To add another
you want to add another one. computer or smart device, disconnect one of the connected devices or
connect it to the other network first.
You can confirm the number of wireless devices which can be connected
simultaneously and the number of connected devices by checking the
network status sheet.

Connecting a Smart Device and Printer Directly (Wi-Fi

Direct)
Wi-Fi Direct (Simple AP) allows you to connect a smart device directly to the printer without a wireless router and
print from the smart device.

About Wi-Fi Direct

Use this connection method when you are not using Wi-Fi at home or at the office, or when you want to connect
the printer and the computer or smart device directly. In this mode, the printer acts as an wireless router and you
can connect the devices to the printer without having to use a standard wireless router. However, devices directly
connected to the printer cannot communicate with each other through the printer.

The printer can be connected by Wi-Fi or Ethernet, and Wi-Fi Direct (Simple AP) connection simultaneously.
However, if you start a network connection in Wi-Fi Direct (Simple AP) connection when the printer is connected
by Wi-Fi, the Wi-Fi is temporarily disconnected.

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In These Situations > Connecting a Smart Device and Printer Directly (Wi-Fi Direct) > Connecting to Devices Usin…

Connecting to Devices Using Wi-Fi Direct

This method allows you to connect the printer directly to devices without a wireless router. The printer acts as a
wireless router.

1. While holding down the button, press the button until the light and the light flash
alternately.
Wait until the process ends.

When a connection is established, the light turns on.

Note:
If you enable Wi-Fi Direct once, it remains enabled unless you restore the default network settings.

2. Load papers.

3. Hold down the button on the printer for at least seven seconds.
The network status sheet is printed. You can check the SSID and Password for Wi-Fi Direct (Simple AP) on
this sheet.

4. On the computer's network connection screen or the smart device's Wi-Fi screen, select the same SSID shown
on the network status sheet to connect.

5. Enter the password printed on the network status sheet into the computer or smart device.
You can confirm the status of Wi-Fi Direct on the network status sheet.

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In These Situations > Connecting a Smart Device and Printer Directly (Wi-Fi Direct) > Changing the Wi-Fi Direct (…

Note:
When you connect from a smart device using Wi-Fi Direct connection (for Android)

When you are using an Android device and connect to the printer using Wi-Fi Direct, the light and light flash
simultaneously on the printer.
Press the button to allow the connection request.

Press the button if you want to reject the connection request.

Changing the Wi-Fi Direct (Simple AP) Settings Such as the SSID
When a Wi-Fi Direct (Simple AP) connection is enabled, you can change the Wi-Fi Direct settings such as the
network name and the password.

1. Access Web Config.

2. Log on as an administrator from Advanced Settings.

Note:
The administrator password is set in advance for the advanced settings in Web Config. See the link below for details on
the administrator password.

3. Select Services >Wi-Fi Direct tab .

4. Set the items you want to change.

❏ Wi-Fi Direct:
Enables or disables Wi-Fi Direct.
When disabling it, all devices connected to the printer in Wi-Fi Direct (Simple AP) connection are
disconnected.
❏ SSID:
Change the Wi-Fi Direct (simple AP) network name (SSID) used for connecting to the printer to your
arbitrary name.
When changing the network name (SSID), all connected devices are disconnected. Use the new network
name (SSID) if you want to re-connect the device.
❏ Password:
Change the Wi-Fi Direct (simple AP) password for connecting to the printer to your arbitrary value.
When changing the password, all connected devices are disconnected. Use the new password if you want to
re-connect the device.

5. Click Next button.

If you want to restore all Wi-Fi Direct (simple AP) settings to their defaults, click Restore Default Settings.
The Wi-Fi Direct (simple AP) connection information for the smart device saved to the printer is deleted.

Related Information
& “Application for Configuring Printer Operations (Web Config)” on page 123

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In These Situations > Adding or Changing the Printer's Connection > Changing the Connection from Wi-Fi to USB

Adding or Changing the Printer's Connection

To Set Up a Printer on Multiple Computers

Although several computers can be connected to the same wireless router, each computer may be assigned a
different SSID.
If the SSIDs assigned by the wireless router are not handled as the same network, then each computer is effectively
connected to a different network. When you start setting up the printer from computer A, the printer is added to
the same network as computer A allowing computer A to print from it.

Furthermore, if you start setting up the printer from computer B in the configuration shown above, the printer is
set up on computer B's network allowing computer B to print but not computer A.

To prevent this from happening, when you want to set up a networked printer from a second computer, start the
installer on the computer connected to the same network as the printer. If the printer is found on the same
network, the printer will not be reconfigured for the network, and it will set up the printer ready for use.

Changing the Connection from Wi-Fi to USB

Follow the steps below if the Wi-Fi you are using is unstable, or if you want to change to a more stable USB
connection.

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In These Situations > Adding or Changing the Printer's Connection > Setting a Static IP Address for the Printer

1. Connect the printer to a computer using a USB cable.

2. Select a printer that is not labeled (XXXXX) when printing using a USB connection.
Your printer name or "Network" is displayed in XXXX depending on the operating system version.
Example of Windows 11

Example of Windows 10

Setting a Static IP Address for the Printer

You can set up a static IP address for a printer using Web Config.

1. Access Web Config.

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In These Situations > Adding or Changing the Printer's Connection > Setting a Static IP Address for the Printer

Note:
The display contents and items for Web Config differ depending on the model.
If you see the following, select Advanced Settings from the list at the top right of the window.

2. Login as an administrator.
Note:
The administrator password is set in advance for the Advanced Settings in Web Config. See the link below for details on
the administrator password.

3. Select Network Settings.

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In These Situations > Transporting and Storing the Printer

4. Select Basic.

5. Select Manual for Obtain IP Address.

6. Enter the IP Address you are setting up in IP Address.

Set the subnet mask, default gateway, DNS server, and so on. according to your network environment.

7. Click Next.

8. Click OK.
The settings are applied.
To access Web Config again, specify the IP address you set.

Related Information
& “Application for Configuring Printer Operations (Web Config)” on page 123

Transporting and Storing the Printer

When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the
printer.

1. Turn off the printer by pressing the P button.

2. Make sure the power light turns off, and then unplug the power cord.

c Important:
Unplug the power cord when the power light is off. Otherwise, the print head does not return to the home
position causing the ink to dry, and printing may become impossible.

3. Disconnect all cables such as the power cord and USB cable.

4. Remove all of the paper from the printer.

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In These Situations > Transporting and Storing the Printer

5. Make sure to install the cap onto the ink tank securely.

6. Close the ink tank cover securely.

7. Prepare to pack the printer as shown below.

8. Place the printer in the plastic bag and fold it closed.

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In These Situations > Transporting and Storing the Printer

9. Pack the printer in its box using the protective materials.

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In These Situations > Transporting and Storing the Printer

c Important:
❏ When storing or transporting the printer, place the printer in the plastic bag and fold it closed. Avoid tilting the
printer, placing it vertically, or turning it upside down; otherwise ink may leak.

❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature
changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink
bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the
bottle, for example, putting the bottle in a bag.
❏ Do not put opened ink bottles in the box with printer.

If print quality has declined the next time you print, clean and align the print head.

Related Information
& “Checking and Cleaning the Print Head” on page 46
& “Aligning the Print Head” on page 50

77
Solving Problems

Cannot Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Print Quality is Poor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Cannot Select Paper Type or Paper Source in Printer Driver. . . . . . . . . . . . . . . . . . . 96

Checking Lights and Printer Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Paper Gets Jammed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

It is Time to Refill the Ink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

It is Time to Replace the Maintenance Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Cannot Operate the Printer as Expected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Cannot Solve Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Solving Problems > Cannot Print > Problem Solving

Cannot Print

Problem Solving
Read this section if you cannot print as expected or if there are problems when printing. See the following for
solutions to some common problems.

Is the printer turned on?

❏ Make sure that the printer is turned on.
❏ Make sure that the power cord is correctly connected.

Related Information
& “Power Does Not Turn On” on page 110
& “Cannot Solve Problem” on page 115

Is any paper jammed in the printer?

If paper is jammed in the printer, it cannot start printing. Remove the jammed paper from the printer.

Related Information
& “Paper Gets Jammed” on page 99

Is the printer itself working properly?

❏ If lights on the control panel turn on or flash, check the error.
❏ Print a status sheet and use it to check if the printer itself can print properly.

Related Information
& “Checking Lights and Printer Status” on page 20

Are you having connection problems?

❏ Make sure that the cables are properly connected for all connections.
❏ Make sure that the network device and USB hub are operating normally.
❏ If you have a Wi-Fi connection, make sure that the Wi-Fi connection settings are correct.
❏ Check the network that your computer and printer are connected to, and make sure that the names of the
networks match.

Related Information
& “The Printer Cannot Connect to the Network” on page 83

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Solving Problems > Cannot Print > The Application or Printer Driver do not Work Properly

& “The Printer Cannot Connect by USB” on page 83

& “Checking the Printer's Network Connection Status (Network Connection Report)” on page 62

Has print data been sent correctly?

❏ Make sure there is no print data standing by from a previous job.
❏ Check the printer driver to make sure the printer is not offline.

Related Information
& “There is still a job waiting to be printed.” on page 81
& “The printer is pending or offline.” on page 81

The Application or Printer Driver do not Work Properly

Cannot Print Even Though a Connection has been Established (Windows)

The following causes can be considered.

There is a problem with the software or data.

Solutions
❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏ If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏ If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
❏ You may be able to clear the problem by updating the software to the latest version. To check the
software status, use the software update tool.

& “Checking if a genuine Epson printer driver is installed - Windows” on page 57

& “Checking if a genuine Epson printer driver is installed - Mac OS” on page 58
& “Installing the Applications Separately” on page 56
& “Application for Updating Software and Firmware (Epson Software Updater)” on page 124

There is a problem with the printer's status.

Solutions
Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer
status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.

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Solving Problems > Cannot Print > The Application or Printer Driver do not Work Properly

There is still a job waiting to be printed.

Solutions
Click Print Queue on the printer driver's Maintenance tab. If unnecessary data remains, select Cancel all
documents from the Printer menu.

The printer is pending or offline.

Solutions
Click Print Queue on the printer driver's Maintenance tab.
If the printer is offline or pending, clear the offline or pending setting from the Printer menu.

The printer is not selected as the default printer.

Solutions
Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and
Faxes) and click Set as default printer.
Note:
If there are multiple printer icons, see the following to select the correct printer.

Example)
USB connection: EPSON XXXX Series
Network connection: EPSON XXXX Series (network)
If you install the printer driver multiple times, copies of the printer driver may be created. If copies such
as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove
Device.

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Solving Problems > Cannot Print > The Application or Printer Driver do not Work Properly

The printer port is not set correctly.

Solutions
Click Print Queue on the printer driver's Maintenance tab.
Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu.
USB connection: USBXXX, Network connection: EpsonNet Print Port

Cannot Print Even Though a Connection has been Established (Mac OS)
The following causes can be considered.

There is a problem with the software or data.

Solutions
❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏ If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏ If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
❏ You may be able to clear the problem by updating the software to the latest version. To check the
software status, use the software update tool.

& “Checking if a genuine Epson printer driver is installed - Windows” on page 57

& “Checking if a genuine Epson printer driver is installed - Mac OS” on page 58
& “Installing the Applications Separately” on page 56
& “Application for Updating Software and Firmware (Epson Software Updater)” on page 124

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Solving Problems > Cannot Print > The Printer Cannot Connect to the Network

There is a problem with the status of the printer.

Solutions
Make sure the printer status is not Pause.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
and then double-click the printer. If the printer is paused, click Resume.

The Printer Cannot Connect by USB

The following causes can be considered.

The USB cable is not plugged into the USB inlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.

There is a problem with the USB hub.

Solutions
If you are using a USB hub, try to connect the printer directly to the computer.

There is a problem with the USB cable or the USB inlet.

Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.

The printer is connected to a SuperSpeed USB port.

Solutions
If you connect the printer to a SuperSpeed USB port using a USB 2.0 cable, a communication error may
occur on some computers. In this case, re-connect the printer using one of the following methods.
❏ Use a USB 3.0 cable (Supported models only).
❏ Connect to a Hi-Speed USB port on the computer.
❏ Connect to a SuperSpeed USB port other than the port that generated the communication error.

& “Interface Specifications” on page 125

The Printer Cannot Connect to the Network

Main causes and solutions for network connection problems

If the Wi-Fi connection fails, check the following to see if there is a problem with the operation or settings for the
connected device.

Check the cause of the printer network connection failure.

Solutions
Print out the network connection check report to see the issue and check the recommended solution.

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Solving Problems > Cannot Print > The Printer Cannot Connect to the Network

See the following related information for details on reading the network connection check report.
Note:
If you want to check more information on the network settings, print a network status sheet.

& “Checking the Printer's Network Connection Status (Network Connection Report)” on page 62
& “Messages and Solutions on the Network Connection Report” on page 63

Use the Epson Printer Connection Checker to improve the connection to the computer.
(Windows)
Solutions
You may be able to solve the problem depending on the results of the check.

1. Double-click the Epson Printer Connection Checker icon on the desktop.

Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection
Checker.
❏ Windows 11
Click the start button, and then select All apps > Epson Software > Epson Printer Connection
Checker.
❏ Windows 10
Click the start button, and then select Epson Software > Epson Printer Connection Checker.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7
Click the start button, and then select All Programs > Epson Software > Epson Printer
Connection Checker.

2. Follow the on-screen instructions to check.

Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 57

When you have identified the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
❏ The printer is not recognized over a network connection
“Checking the Printer's Network Connection Status (Network Connection Report)” on page 62
❏ The printer is not recognized using a USB connection
“The Printer Cannot Connect by USB” on page 83
❏ The printer is recognized, but printing cannot be performed.
“Cannot Print Even Though a Connection has been Established (Windows)” on page 80

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Solving Problems > Cannot Print > The Printer Cannot Connect to the Network

Something is wrong with the network devices for Wi-Fi connection.

Solutions
Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.

Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
After moving the computer or the smart device and the printer closer to the wireless router, turn off the
wireless router, and then turn it back on.

When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.

& “Re-Setting the Network Connection” on page 59

The SSIDs connected from the computer or smart device and computer are different.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to different SSIDs, you cannot connect to the wireless router.
❏ Example of connecting to different SSIDs

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Solving Problems > Cannot Print > The Printer Cannot Connect to the Network

❏ Example of connecting to SSIDs with a different frequency range

Connect the computer or smart device to the same SSID as the printer.
❏ Check the SSID that the printer is connected to by printing out the network connection check report.
❏ On all of the computers and smart devices you want to connect to the printer, check the name of the
Wi-Fi or network you are connected to.
❏ If the printer and your computer or smart device are connected to different networks, reconnect the
device to the SSID that the printer is connected to.

A privacy separator on the wireless router is available.

Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.

The IP address is incorrectly assigned.

Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Print the network connection report, and then check the IP address and the subnet mask assigned to the
printer. To print the network connection report, press the button on the printer's control panel.
Restart the wireless router or reset the network settings for the printer.

& “Setting a Static IP Address for the Printer” on page 72

The device connected to the USB 3.0 port causes radio frequency interference.
Solutions
When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur. Try
the following if you cannot connect to wireless LAN (Wi-Fi) or if operations become unstable.
❏ Place the device that is connected to the USB 3.0 port further away from the computer.

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Solving Problems > Cannot Print > The Printer Cannot Connect to the Network

There is a problem with the network settings on the computer or smart device.
Solutions
Try accessing any website from your computer or smart device to make sure that your device's network
settings are correct. If you cannot access any websites, there is a problem on the computer or smart
device.
Check the network connection for the computer or smart device. See the documentation provided with
the computer or smart device for details.

The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Efficient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Efficient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏ Connection becomes unstable, the printer is connected and disconnected again and again.
❏ Cannot connect to the printer.
❏ The communication speed becomes slow.

Follow the steps below to disable IEEE802.3az for the printer and then connect.

1. Remove the Ethernet cable connected to the computer and the printer.

2. When IEEE802.3az for the computer is enabled, disable it.

See the documentation provided with the computer for details.

3. Connect the computer and the printer with an Ethernet cable directly.

4. On the printer, print a network connection report.

“Checking the Printer's Network Connection Status (Network Connection Report)” on page 62

5. Check the printer's IP address on the network connection report.

6. On the computer, access Web Config.

7. Select Log in and enter the administrator password.

Launch a Web browser, and then enter the printer's IP address.
“Application for Configuring Printer Operations (Web Config)” on page 123

8. Select Network Settings > Wired LAN.

9. Select OFF for IEEE 802.3az.

10. Click Next.

11. Click OK.

12. Remove the Ethernet cable connected to the computer and the printer.

13. If you disabled IEEE802.3az for the computer in step 2, enable it.

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Solving Problems > Cannot Print > Paper Does Not Feed Properly

14. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.

Paper Does Not Feed Properly

Points to Check
Check the following items, and then try the solutions according to the problems.

The installation location is inappropriate.

Solutions
Place the printer on a flat surface and operate in the recommended environmental conditions.

& “Environmental Specifications” on page 128

Unsupported paper is being used.

Solutions
Use paper supported by this printer.

& “Available Paper and Capacities” on page 118

& “Unavailable Paper Types” on page 119

Paper handling is inappropriate.

Solutions
Follow paper handling precautions.

& “Paper Handling Precautions” on page 24

Too many sheets are loaded in the printer.

Solutions
Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not
load above the line indicated by the triangle symbol on the edge guide.

& “Available Paper and Capacities” on page 118

Paper Feeds at a Slant

The following causes can be considered.

The paper is curled.

Solutions
If the paper is curled or the edges of the paper are folded, it may touch the print head and be fed at an
angle.
Place the paper on a flat surface to check if it is curled. If it is, flatten it.

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Solving Problems > Print Quality is Poor

The paper is loaded incorrectly.

Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.

& “Loading Paper in the Rear Paper Feeder” on page 25

Several Sheets of Paper are Fed at a Time

The following causes can be considered.

The paper is moist or damp.

Solutions
Load new paper.

Static electricity is causing sheets of paper to stick to each other.

Solutions
Fan the paper before loading. If the paper still does not feed, load one sheet of paper at a time.

Multiple sheets of paper feed at the same time during manual 2-sided printing.
Solutions
Remove any paper that is loaded in the paper source before you reload the paper.

Paper Out Error Occurs

Paper is not loaded in the center of the rear paper feeder.

Solutions
When a paper out error occurs although paper is loaded in the rear paper feeder, reload paper in the
center of the rear paper feeder.

Print Quality is Poor

Banding Appears in Printouts

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Solving Problems > Print Quality is Poor

The print head nozzles may be clogged.

Solutions
❏ Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then
clean the print head if any of the print head nozzles are clogged. If you have not used the printer for a
long time, the print head nozzles may be clogged and ink drops may not be discharged.
❏ If you printed when the ink levels were too low to be seen in the ink tank windows, refill the ink tank
to the upper lines and then use the Power Ink Flushing utility to replace the ink inside the ink tubes.
After you use the utility, perform a nozzle check to see if print quality has improved.

& “Checking and Cleaning the Print Head” on page 46

& “Running Power Ink Flushing” on page 49

Black or Gray Banding Appears at Intervals of Approximately 3.3 cm

The following causes can be considered.

The paper type setting does not match the paper loaded.
Solutions
Select the appropriate paper type setting for the type of paper loaded in the printer.

& “List of Paper Type” on page 24

The print quality is set to low.

Solutions
When printing on plain paper, print using a higher quality setting.
❏ Windows
Select High from Quality on the printer driver's Main tab.
❏ Mac OS
Select Fine as Print Quality from the print dialog's Print Settings menu.

The print head position is out of alignment.

Solutions
Align the print head.
❏ Windows
Click Print Head Alignment on the printer driver's Maintenance tab.

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Solving Problems > Print Quality is Poor

❏ Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Utility > Open Printer Utility, and then
click Print Head Alignment.

Vertical Banding or Misalignment

The following causes can be considered. Check the causes and follow the solutions in order from the top.

The print head position is out of alignment.

Solutions
Align the print head.
❏ Windows
Click Print Head Alignment on the printer driver's Maintenance tab.
❏ Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Utility > Open Printer Utility, and then
click Print Head Alignment.

The bidirectional printing setting is enabled.

Solutions
If print quality does not improve even after aligning the print head, disable the bidirectional setting.
During bidirectional (or high speed) printing, the print head prints while moving in both directions, and
vertical lines may be misaligned. Disabling this setting may slow down printing speed but improve print
quality.
❏ Windows
Clear Bidirectional Printing on the printer driver’s More Options tab.
❏ Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the
Bidirectional Printing setting.

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Solving Problems > Print Quality is Poor

Printout Comes Out as a Blank Sheet

The print head nozzles may be clogged.

Solutions
Perform the nozzle check, and then try Cleaning or Power Cleaning if the print head nozzles are clogged.

& “Checking and Cleaning the Print Head” on page 46

& “Running Power Cleaning” on page 48

The print settings and the paper size loaded in the printer are different.
Solutions
Change the print settings according to the paper size loaded in the printer. Load paper in the printer that
matches the print settings.

Multiple sheets of paper are fed into the printer at the same time.
Solutions
See the following to prevent multiple sheets of paper being fed into the printer at the same time.

& “Several Sheets of Paper are Fed at a Time” on page 89

Printed at an Angle

The paper is curled.

Solutions
If the paper is curled or the edges of the paper are folded, it may touch the print head and be fed at an
angle.
Place the paper on a flat surface to check if it is curled. If it is, flatten it.

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Solving Problems > Print Quality is Poor

The paper is loaded incorrectly.

Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.

& “Loading Paper in the Rear Paper Feeder” on page 25

Paper Is Smeared or Scuffed

The following causes can be considered.

Paper is loaded incorrectly.

Solutions
When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the
paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.

& “Loading Paper in the Rear Paper Feeder” on page 25

The paper path is smeared.

Solutions
When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the
paper path.

& “Cleaning the Paper Path” on page 51

The paper is curled.

Solutions
Place the paper on a flat surface to check if it is curled. If it is, flatten it.

The print head is rubbing the surface of the paper.

Solutions
When printing on thick paper, the print head is close to the printing surface and the paper may be
scuffed. In this case, enable the reduce scuff setting. If you enable this setting, print quality may decline or
printing may slow down.
Windows
Click Extended Settings on the printer driver's Maintenance tab, and then select Short Grain Paper.

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Solving Problems > Print Quality is Poor

The back of the paper was printed before the side that had already been printed was dry.
Solutions
When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the
paper.

When printing using manual 2-sided printing.

Solutions
When using the manual 2-sided printing feature in Windows, you may be able to reduce smearing by
setting a lower print density.
Click Extended Settings on the printer driver's Maintenance tab, and then set a lower Print Density.

The Position, Size, or Margins of the Printout Are Incorrect

The following causes can be considered.

The paper is loaded incorrectly.

Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.

& “Loading Paper in the Rear Paper Feeder” on page 25

The size of the paper is set incorrectly.

Solutions
Select the appropriate paper size setting.

The margin setting in the application software is not within the print area.
Solutions
Adjust the margin setting in the application so that it falls within the printable area.

& “Printable Area” on page 125

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Solving Problems > Print Quality is Poor

Printed Characters Are Incorrect or Garbled

The following causes can be considered.

The USB cable is not connected correctly.

Solutions
Connect the USB cable securely to the printer and the computer.

There is a job waiting to be printed.

Solutions
Cancel any paused print jobs.

& “There is still a job waiting to be printed.” on page 81

The computer has been manually put into the Hibernate mode or the Sleep mode while
printing.
Solutions
Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of
garbled text may be printed next time you start the computer.

You are using the printer driver for a different printer.

Solutions
Make sure that the printer driver you are using is for this printer. Check the printer name on the top of
the printer driver window.

The Printed Image Is Inverted

The image is set to invert horizontally in the print settings.

Solutions
Clear any mirror image settings in the printer driver or the application.

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Solving Problems > Checking Lights and Printer Status

❏ Windows
Clear Mirror Image on the printer driver’s More Options tab.
❏ Mac OS
Clear Mirror Image from the print dialog's Print Settings menu.

Mosaic-Like Patterns in the Prints

Images or photos with a low resolution were printed.

Solutions
When printing images or photos, print using high-resolution data. Images on web sites are often low
resolution although they look good enough on the display, and so print quality may decline.

Cannot Select Paper Type or Paper Source in Printer

Driver

A genuine Epson printer driver has not been installed.

If a genuine Epson printer driver (EPSON XXXXX) has not been installed, the available functions are limited. We
recommend using a genuine Epson printer driver.

Related Information
& “Checking if a genuine Epson printer driver is installed - Windows” on page 57
& “Checking if a genuine Epson printer driver is installed - Mac OS” on page 58

Checking Lights and Printer Status

Lights on the control panel indicates the status of the printer.

Normal Status
: On

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Solving Problems > Checking Lights and Printer Status

Light Status

The printer is connected to a wireless (Wi-Fi) network.

The printer is connected to a network in Wi-Fi Direct (Simple AP) mode.

Error Status
When an error occurs, the light turns on or flashes. Details of the error are displayed on the computer screen.
/ : On

/ : Flashing

Light Status Solutions

Wi-Fi connection error has occurred. Press the button to clear the error and try again.

Initial ink charging may not be complete. See the Start Here poster to complete initial ink
charging.

No paper is loaded or more than one sheet Load paper and press the y button.
has been fed at a time.

A paper jam has occurred. Remove the paper and press the button.
If the paper jam error continues after removing the
paper and turning the power off and on again, paper
may remain inside the printer. Load A4 size paper in
the rear paper feeder, and then press the y button to
remove the paper inside. Load paper in the portrait
direction.
If the error cannot be cleared, contact Epson support.

A maintenance box is nearing the end of its The light continues to flash until the maintenance
service life. box is replaced.

You can continue printing until the H and lights

flash alternately.

❏ The printer was not turned off correctly.* ❏ After clearing the error by pressing the y button,
❏ Because the printer was turned off while we recommend performing a nozzle check. Cancel
operating, the nozzles may have dried any pending print jobs.
and clogged.
❏ To turn off the printer, make sure you press the P
* The power was turned off with a power button.
strip or breaker, the plug was pulled out of
the outlet, or an electrical failure occurred.

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Solving Problems > Checking Lights and Printer Status

Light Status Solutions

Flashing simultaneously: The ink pad*1 needs to be replaced. Contact Epson or

An ink pad is nearing or at the end of its an authorized Epson service provider to replace the
service life. ink pad. Ink pads are not user-serviceable parts.
Check the message displayed on the computer, and
then press the y button to clear the error or to
continue cleaning.
If the ink pad has reached the end of its service life,
you can no longer perform cleaning. Printing can be
performed but the quality of the printouts cannot be
guaranteed.

Flashing alternately: Do one of the following.

One of the following issues has occurred: When running Power Ink Flushing or cleaning:
❏ Power Ink Flushing or cleaning cannot be ❏ Replace the maintenance box, press the y button
performed because there is not enough to clear the error, and then try again.
free space in the maintenance box.
❏ The maintenance box is not installed ❏ Press the y button to clear the error if you cannot
correctly. prepare the replacement maintenance box
immediately. Printing can be performed but the
❏ The maintenance box is at the end of its quality of the printouts cannot be guaranteed. If
service life. the error continues to occur, replace the
maintenance box, and then press the y button.

Other than the above:

After re-installing the maintenance box correctly,
press the y button. If the error continues to occur
after re-installing, replace the maintenance box, and
then press the y button.

The output tray cover is not open. Open the output tray cover and slide out the output
tray.

All lights turn on The printer has started in recovery mode Follow the steps below to try to update the firmware
except the P because the firmware update failed. again.
light. 1. Connect the computer and the printer with a USB
cable. (During recovery mode, you cannot update the
firmware over a network connection.)
2. Visit your local Epson website for further
instructions.

All lights flashing A printer error has occurred. Remove any paper inside the printer. Turn the power
including the P off and on again.
light. If the error continues to occur after turning the power
off and on again, contact Epson support.

*1: In some print cycles a very small amount of surplus ink may be collected in the ink pad. As well as using a maintenance box,
this ink pad absorbs waste ink that is ejected when using the printer. When the pad has reached the end of its service life,
cleaning cannot be performed until the pad is replaced. Whether and how often this is required will vary according to the
number of pages you print, the type of material that you print and the number of cleaning cycles that the printer performs.
The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its
specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised
Epson Service provider. The Epson warranty does not cover the cost of this replacement.

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Solving Problems > Paper Gets Jammed > Removing Jammed Paper

Related Information
& “Removing Jammed Paper” on page 99
& “Contacting Epson Support” on page 131

Paper Gets Jammed

Check the error displayed on the control panel and follow the instructions to remove the jammed paper including
any torn pieces. Next, clear the error.

c Important:
❏ Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.
❏ When removing jammed paper, avoid tilting the printer, placing it vertically, or turning it upside down;
otherwise ink may leak.

Removing Jammed Paper

! Caution:
Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it
could cause an injury. Be careful not to touch the protruding parts to avoid injury.

1. Remove the jammed paper.

2. Open the front cover.

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Solving Problems > Paper Gets Jammed > Removing Jammed Paper

3. Open the printer cover until it clicks.

c Important:
Do not touch the parts shown in the illustration inside the printer. Doing so may cause a malfunction.

4. Remove the jammed paper.

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Solving Problems > Paper Gets Jammed > Removing Jammed Paper

c Important:
Do not touch the parts shown in the illustration inside the printer. Doing so may cause a malfunction.

5. Close the printer cover.

For safety, the printer cover is closed in two steps.

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Solving Problems > It is Time to Refill the Ink > Ink Bottle Handling Precautions

Note:
The printer cover cannot be opened from the position shown below. Close it completely before opening it.

6. Close the front cover.

Preventing Paper Jams

Check the following if paper jams occur frequently.
❏ Place the printer on a flat surface and operate in the recommended environmental conditions.
“Environmental Specifications” on page 128
❏ Use the paper supported by this printer.
“Available Paper and Capacities” on page 118
❏ Follow paper handling precautions.
“Paper Handling Precautions” on page 24
❏ Load paper in the correct direction, and slide the edge guide against the edge of the paper.
“Loading Paper in the Rear Paper Feeder” on page 25
❏ Do not load more than the maximum number of sheets specified for paper.
❏ Load one sheet of paper at a time if you have loaded several sheets of paper.

It is Time to Refill the Ink

Ink Bottle Handling Precautions

Read the following instructions before refilling ink.

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Solving Problems > It is Time to Refill the Ink > Refilling the Ink Tanks

Storing precautions for ink

❏ Keep the ink bottles out of direct sunlight.
❏ Do not store the ink bottles in high or freezing temperatures.
❏ Epson recommends using the ink bottle before the date printed on the package.
❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature
changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink
bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the
bottle, for example, putting the bottle in a bag.
❏ After bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for at least
three hours before using it.
❏ Do not open the ink bottle package until you are ready to fill the ink tank. The ink bottle is vacuum packed to
maintain its reliability. If you leave an ink bottle unpacked for a long time before using it, normal printing may
not be possible.
❏ Once you open an ink bottle, we recommend using it as soon as possible.

Handling precautions for refilling ink

❏ For optimum print results do not maintain low ink levels for extended periods of time.
❏ To obtain optimum printing results, refill the ink tank to the upper line at least once every year.
❏ Use ink bottles with the correct part code for this printer.
❏ The ink for this printer must be handled carefully. Ink may splatter when the ink tank is being filled or refilled
with ink. If ink gets on your clothes or belongings, it may not come off.
❏ Do not shake too vigorously or squeeze the ink bottles.
❏ If the ink tank is not filled up to the lower line, refill the ink soon. Prolonged use of the printer when the ink
level is below the lower line could damage the printer.

Ink consumption
❏ To maintain optimum print head performance, some ink is consumed from the ink tank during maintenance
operations such as print head cleaning. Ink may also be consumed when you turn the printer on.
❏ The ink in the ink bottle supplied with your printer is partly used during initial setup. In order to produce high
quality printouts, the print head in your printer will be fully charged with ink. This one-off process consumes a
quantity of ink and therefore this bottle may print fewer pages compared to subsequent ink bottles.
❏ Quoted yields may vary depending on the images that you are printing, the paper type that you are using, the
frequency of your prints and environmental conditions such as temperature.

Refilling the Ink Tanks

1. Open the ink tank cover.

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Solving Problems > It is Time to Refill the Ink > Refilling the Ink Tanks

2. Open the ink tank cap.

3. While holding the ink bottle upright, turn the cap slowly to remove it.

c Important:
❏ Epson recommends the use of genuine Epson ink bottles.
❏ Be careful not to spill any ink.
❏ Do not touch the top of the ink bottle after removing the cap; otherwise you may be smeared with ink.

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Solving Problems > It is Time to Refill the Ink > Refilling the Ink Tanks

4. Check the upper line (a) in the ink tank.

5. Align the top of the ink bottle with the filling port, and then insert it straight into the port to fill ink until it
stops automatically at the upper line.
Ink starts pouring and the flow stops automatically when the ink reaches the upper line.
If the ink does not start flowing into the tank, remove the ink bottle and reinsert it.
However, do not remove and reinsert the ink bottle when the ink has reached the upper line; otherwise ink
may leak or the printer may be damaged if the ink rises above the upper line.

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Solving Problems > It is Time to Refill the Ink > Refilling the Ink Tanks

6. When you have finished refilling the ink, remove the ink bottle, and then close the ink tank cap securely.

c Important:
Do not leave the ink bottle inserted; otherwise the bottle may be damaged or ink may leak.

Note:
If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use.

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Solving Problems > It is Time to Replace the Maintenance Box > Maintenance Box Handling Precautions

7. Close the ink tank cover firmly.

Related Information
& “Ink Bottle Handling Precautions” on page 102
& “Ink Bottle Codes” on page 120

It is Time to Replace the Maintenance Box

Maintenance Box Handling Precautions

Read the following instructions before replacing the maintenance box.
❏ Do not touch the sections shown in the illustration. Doing so may prevent normal operation and you may get
smeared with ink.

❏ Do not drop the maintenance box or subject it to strong shocks.

❏ Do not replace the maintenance box during printing; otherwise, ink may leak.
❏ Do not remove the maintenance box and its cover except when replacing the maintenance box; otherwise ink
may leak.
❏ When the cover cannot be reattached, the maintenance box may not be installed correctly. Remove the
maintenance box, and re-install it.
❏ Do not tilt the used maintenance box until after it is sealed in the plastic bag; otherwise ink may leak.
❏ Do not touch the openings in the maintenance box as you may get smeared with ink.

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Solving Problems > It is Time to Replace the Maintenance Box > Replacing a Maintenance Box

❏ Do not reuse a maintenance box which has been removed and left detached for a long period. Ink inside the box
will have solidified and no more ink can be absorbed.
❏ Keep the maintenance box out of direct sunlight.
❏ Do not store the maintenance box in high or freezing temperatures.

Replacing a Maintenance Box

In some print cycles a very small amount of surplus ink may be collected in the maintenance box. To prevent ink
leakage from the maintenance box, the printer is designed to stop printing when the absorbing capacity of the
maintenance box has reached its limit. Whether and how often this is required will vary according to the number
of pages you print, the type of material that you print and the number of cleaning cycles that the printer performs.
Replace the maintenance box when you are promoted to do so. The Epson Status Monitor, or lights on the control
panel will advise you when this part needs replacing. The need for replacement of the box does not mean that your
printer has ceased to operate in accordance with its specifications. The Epson warranty does not cover the cost of
this replacement. It is a user-serviceable part.
Note:
When it is full, you cannot print and clean the print head until the maintenance box is replaced to avoid ink leakage.

1. Remove the new maintenance box from its package.

c Important:
Do not touch the green chip on the side of the maintenance box. Doing so may prevent normal operation and
printing.

Note:
A transparent bag for the used maintenance box is provided with the new maintenance box.

2. Loosen the screw with a flat-head screwdriver, and then remove the cover.

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Solving Problems > It is Time to Replace the Maintenance Box > Replacing a Maintenance Box

3. Remove the used maintenance box.

c Important:
Do not touch the sections shown in the illustration. Doing so may prevent normal operation and you may get
smeared with ink.

4. Put the used maintenance box in the transparent bag that came with the new maintenance box and seal the
bag shut.

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Solving Problems > Cannot Operate the Printer as Expected > The Printer Does Not Turn On or Off

5. Insert the new maintenance box all the way into the printer. Make sure you insert the box in the correct
direction.

6. Reattach the cover.

Related Information
& “Maintenance Box Handling Precautions” on page 107
& “Maintenance Box Code” on page 121

Cannot Operate the Printer as Expected

The Printer Does Not Turn On or Off

Power Does Not Turn On

The following causes can be considered.

The power cord is not plugged in properly to the electrical outlet.

Solutions
Make sure the power cord is securely plugged in.

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Solving Problems > Cannot Operate the Printer as Expected > The Printer Does Not Turn On or Off

The P button was not pressed for long enough.

Solutions

Hold down the P button for a little longer.

The printer is operating.

Solutions
Check that the power light is off before you turn on the power.

The Printer Does Not Turn On Automatically

Auto Power On is disabled.

Solutions
❏ Enable the Auto Power On setting.
❏ Windows
Click Printer and Option Information on the printer driver's Maintenance tab. Enable the Auto
Power On setting.
❏ Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Utility > Open Printer Utility, and
then click Printer Settings. Enable the Auto Power On setting.

❏ When connecting using the USB cable, make sure you connect the USB cable securely to the printer
and the computer.
❏ When connecting over a network, check the lights on the printer to make sure that the printer is
properly connected to a network.

& “Checking Lights and Printer Status” on page 20

Power Does Not Turn Off

The P button was not pressed for long enough.

Solutions

Hold down the P button for a little longer. If you still cannot turn off the printer, unplug the power cord.
To prevent the print head from drying out, turn the printer back on and turn it off by pressing the P
button.

It takes time to turn off the power.

Solutions
When Auto Power On is enabled, it takes longer to turn off the power.
Select On to turn on the printer automatically when it receives a print job over a USB-connection or a
network connection. If the output tray is stored, slide it out manually and printing will start.

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Solving Problems > Cannot Operate the Printer as Expected > Operations are Slow

Enabling Auto Power On increases power consumption slightly in standby status when compared to
turning the printer off completely. Also, it takes longer to turn off the power. Leave the power cord
plugged in when using this feature. If you unplug the power cord, make sure the power light is turned off.
Use the Power Off Timer setting if you want the printer to automatically turn off when the print job is
finished and a set time period has passed with no operations performed. This is useful when printing
from a remote location such as over the Internet.

Power Turns Off Automatically

The Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected feature is
enabled.
Solutions
❏ Windows
Click Printer and Option Information on the printer driver's Maintenance tab.
❏ Disable the Power Off If Inactive and Power Off If Disconnected settings.
❏ Disable the Power Off Timer setting.

❏ Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Utility > Open Printer Utility, and then
click Printer Settings.

❏ Disable the Power Off If Inactive and Power Off If Disconnected settings.
❏ Disable the Power Off Timer setting.

Note:
Your product may have the Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected
features depending on the location of purchase.

Operations are Slow

Printing Is Too Slow

The following causes can be considered.

Unnecessary applications are running.

Solutions
Close any unnecessary applications on your computer or smart device.

The print quality is set to high.

Solutions
Lower the quality setting.

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Solving Problems > Cannot Operate the Printer as Expected > Operations are Slow

Bidirectional printing is disabled.

Solutions
Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while
moving in both directions, and the printing speed increases.
❏ Windows
Select Bidirectional Printing on the printer driver's More Options tab.
❏ Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the
Bidirectional Printing setting.

Quiet Mode is enabled.

Solutions
Disable Quiet Mode. The printing speed slows down when the printer is running in Quiet Mode.
❏ Windows
Select Off as the Quiet Mode setting on the printer driver's Main tab.
❏ Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the
Quiet Mode setting.

There may be network connection problems with the wireless router.

Solutions
Reboot the wireless router while taking into consideration other users connected to the network. If this
does not solve the problem, place the printer closer to your wireless router or see the documentation
provided with the access point.

The printer is printing high density data such as photos on plain paper.
Solutions
If you are printing high-density data such as photos on plain paper, printing may take some time to
maintain print quality. This is not a malfunction.

Printing Slows Down Dramatically During Continuous Printing

The function that prevents the printer mechanism from overheating and being damaged is
operating.
Solutions
You can continue printing. To return to normal printing speed, leave the printer idle for at least 30
minutes. Printing speed does not return to normal if the power is off.

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Solving Problems > Cannot Operate the Printer as Expected > Operations are Slow

Operation Sounds Are Loud

Quiet Mode is disabled.

Solutions
If operations sounds are too loud, enable Quiet Mode. Enabling this feature may reduce printing speed.
❏ Windows printer driver
Enable Quiet Mode on the Main tab.
❏ Mac OS printer driver
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Enable the Quiet
Mode setting.

The Root Certificate Needs to be Updated

The root certificate has expired.

Solutions
Run Web Config, and then update the root certificate.

& “Application for Configuring Printer Operations (Web Config)” on page 123

Cannot Perform Manual 2-sided Printing (Windows)

EPSON Status Monitor 3 is disabled.

Solutions
On the printer driver's Maintenance tab, click Extended Settings, and then select Enable EPSON Status
Monitor 3.
However, manual 2-sided printing may not be available when the printer is accessed over a network or is
used as a shared printer.

The Print Settings Menu is Not Displayed (Mac OS)

The Epson Printer Driver has Not been Installed Correctly.

Solutions
If the Print Settings menu is not displayed on macOS Catalina (10.15) or later, macOS High Sierra
(10.13), macOS Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9),
the Epson printer driver has not been installed correctly. Enable it from the following menu.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
remove the printer, and then add the printer again.
macOS Mojave (10.14) cannot access Print Settings in applications made by Apple such as TextEdit.

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Solving Problems > Cannot Solve Problem > Cannot Solve Printing Problems

Cannot Solve Problem

If you cannot solve the problem after trying all of the solutions, contact Epson support.
If you cannot solve printing problems, see the following related information.

Related Information
& “Cannot Solve Printing Problems” on page 115
& “Contacting Epson Support” on page 131

Cannot Solve Printing Problems

Try the following problems in order starting at the top until you solve the problem.
❏ Make sure you match the paper type loaded in the printer to the paper type settings in the printer driver.
❏ Use a higher quality setting on the printer driver.
❏ To check the actual ink remaining, visually check the ink level in the printer's tank. Refill the ink tank if the ink
level is below the lower line.
❏ Align the print head.
“Aligning the Print Head” on page 50
❏ Run a nozzle check to see if the print head nozzles are clogged.
If there are missing segments in the nozzle check pattern, the nozzles may be clogged. Repeat head cleaning and
the nozzle check alternately 3 times or running Power Cleaning once, and check if the clogging has cleared.
Note that print head cleaning uses some ink.
“Checking and Cleaning the Print Head” on page 46
❏ Turn off the printer, wait for at least 12 hours, and then check if the clogging has cleared.
If the problem is clogging, leaving the printer for a while without printing may solve the problem.
You can check the following items while the printer is off.
❏ Check that you are using genuine Epson ink bottles.
Try to use genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline.
❏ Make sure that there are no paper fragments left inside the printer.
When you remove the paper, do not touch the translucent film with your hand or the paper.
❏ Check the paper.
Check if the paper is curled or loaded with the printable side facing up.
“Paper Handling Precautions” on page 24
“Available Paper and Capacities” on page 118
“Unavailable Paper Types” on page 119
❏ If you turn off the printer, wait for at least 12 hours, and if print quality has still not improved, run Power Ink
Flushing.
“Running Power Ink Flushing” on page 49

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Solving Problems > Cannot Solve Problem > Cannot Solve Printing Problems

❏ During bidirectional (or high speed) printing, the print head prints while moving in both directions, and
vertical lines may be misaligned. If print quality does not improve, disable the bidirectional (or high speed)
setting. Disabling this setting may slow down printing speed.

❏ Windows
Clear Bidirectional Printing on the printer driver’s More Options tab.
❏ Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the Bidirectional
Printing setting.

If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson
support.

Related Information
& “Before Contacting Epson” on page 131
& “Contacting Epson Support” on page 131

116
Product Information

Paper Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Consumable Products Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Software Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Product Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Product Information > Paper Information > Available Paper and Capacities

Paper Information

Available Paper and Capacities

Genuine Epson Paper

Epson recommends using genuine Epson paper to ensure high-quality printouts.
Note:
❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson
support.
❏ See the following for information on available paper types for 2-sided printing.
“Paper for 2-Sided Printing” on page 119

Paper suitable for printing documents

Media Name Size Loading Capacity

(Sheets)

Epson Business Paper A4 100

Epson Bright White Ink Jet Paper A4 100

Paper suitable for printing documents and photos

Media Name Size Loading Capacity

(Sheets)

Epson Photo Quality Ink Jet Paper A4 80

Epson Double-sided Photo Quality Ink Jet Paper A4 80

Epson Matte Paper-Heavyweight A4 20

Epson Double-Sided Matte Paper A4 1

Various other paper types

Media Name Size Loading Capacity

(Sheets)

Epson Photo Quality Self Adhesive Sheets A4 1

Commercially Available Paper

Note:
See the following for information on available paper types for 2-sided printing.
“Paper for 2-Sided Printing” on page 119

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Product Information > Paper Information > Unavailable Paper Types

Plain papers
Plain paper includes copy paper.

Size Loading Capacity (Sheets)

A4, B5, A5, A6, B6, Letter 100*

Legal, 8.5×13 in., Indian-Legal 1

User Defined(mm) 1
54x86 to 215.9x1200

* Load one sheet of paper at a time if the paper does not feed correctly or if the printouts are uneven or smeared.

Envelope

Size Loading Capacity (Envelopes)

Envelope #10, Envelope DL, Envelope C6 10

Paper for 2-Sided Printing

Genuine Epson Paper

❏ Epson Business Paper
❏ Epson Bright White Ink Jet Paper
❏ Epson Double-Sided Matte Paper

Related Information
& “Available Paper and Capacities” on page 118

Commercially Available Paper

❏ Plain paper, Copy paper

Related Information
& “Available Paper and Capacities” on page 118

Unavailable Paper Types

Do not use the following paper types. Using these types of paper can cause paper feed problems and smears on the
printouts.
❏ Papers that are wavy
❏ Papers that are torn or cut
❏ Papers that are folded

119
Product Information > Consumable Products Information > Ink Bottle Codes

❏ Papers that are damp

❏ Papers that are too thick or too thin
❏ Papers that have stickers

Do not use the following envelopes. Using these types of envelope causes paper jams and smears on the printout.
❏ Envelopes that are curled or folded
❏ Envelopes with adhesive surfaces on the flaps or window envelopes
❏ Envelopes that are too thin
They may curl during printing.

Consumable Products Information

Ink Bottle Codes

Epson recommends the use of genuine Epson ink bottles.
The following are the codes for genuine Epson ink bottles.

c Important:
❏ Epson warranty does not cover damage caused by inks other than those specified, including any genuine Epson
ink not designed for this printer or any third party ink.
❏ Other products not manufactured by Epson may cause damage that is not covered by Epson’s warranties, and
under certain circumstances, may cause erratic printer behavior.

Note:
❏ Ink bottle codes may vary by location. For the correct codes in your area, contact Epson support.
❏ Although the ink bottles may contain recycled materials, this does not affect printer function or performance.
❏ Specifications and appearance of the ink bottle are subject to change without prior notice for improvement.

For Europe

BK: Black

110*1

110S*2

*1 High capacity
*2 Standard capacity

Note:
For users in Europe, visit the following website for information on Epson's ink bottle yields.
http://www.epson.eu/pageyield

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Product Information > Software Information > Application for Printing from a Computer (Windows Printer Driver)

For Asian countries except for China

BK: Black

005*1

005S *2

*1 High capacity
*2 Standard capacity

Note:
Not all ink bottles are available in all regions.

For China

BK: Black

015

Maintenance Box Code

Epson recommends the use of a genuine Epson maintenance box.
Maintenance box code: C9387

c Important:
Once a maintenance box has been installed in a printer it cannot be used with other printers.

Software Information
This section introduces some of the applications available for your printer. For a list of supported software, see the
following Epson website or launch Epson Software Updater for confirmation. You can download the latest
applications.
http://www.epson.com

Related Information
& “Application for Updating Software and Firmware (Epson Software Updater)” on page 124

Application for Printing from a Computer (Windows Printer Driver)

The printer driver controls the printer according to the commands from an application. Making settings on the
printer driver provides the best printing results. You can also check the status of the printer or keep it in top
operating condition using the printer driver utility.
Note:
You can change the language of the printer driver. Select the language you want to use from the Language setting on the
Maintenance tab.

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Product Information > Software Information > Application for Printing from a Computer (Mac OS Printer Driver)

Accessing the printer driver from applications

To make settings that apply only to the application you are using, access from that application.
Select Print or Print Setup from the File menu. Select your printer, and then click Preferences or Properties.
Note:
Operations differ depending on the application. See the application's help for details.

Accessing the printer driver from the control panel

To make settings that apply to all of the applications, access from the control panel.
❏ Windows 11
Click on the start button, and then select All apps > Windows Tools > Control Panel > View devices and
printers in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing
preferences.
❏ Windows 10/Windows Server 2022/Windows Server 2019/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel > View devices and printers in
Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-click
on your printer, or press and hold it and then select Printing preferences.
❏ Windows 7/Windows Server 2008 R2
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound. Right-
click on your printer and select Printing preferences.
❏ Windows Vista/Windows Server 2008
Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer
and select Printing preferences.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes. Right-
click on your printer and select Printing preferences.

Accessing the printer driver from the printer icon on the task bar
The printer icon on the desktop task bar is a shortcut icon allowing you to quickly access the printer driver.
If you click the printer icon and select Printer Settings, you can access the same printer settings window as the one
displayed from the control panel. If you double-click this icon, you can check the status of the printer.
Note:
If the printer icon is not displayed on the task bar, access the printer driver window, click Monitoring Preferences on the
Maintenance tab, and then select Register the shortcut icon to the taskbar.

Starting the utility

Access the printer driver window. Click the Maintenance tab.

Application for Printing from a Computer (Mac OS Printer Driver)

The printer driver controls the printer according to the commands from an application. Making settings on the
printer driver provides the best printing results. You can also check the status of the printer or keep it in top
operating condition using the printer driver utility.

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Product Information > Software Information > Application for Configuring Printer Operations (Web Config)

Accessing the printer driver from applications

Click Page Setup or Print on the File menu of your application. If necessary, click Show Details (or d) to expand
the print window.
Note:
Depending on the application being used, Page Setup may not be displayed in the File menu, and the operations for
displaying the print screen may differ.See the application's help for details.

Starting the utility

Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Utility > Open Printer Utility.

Application for Configuring Printer Operations (Web Config)

Web Config is an application that runs in a web browser, such as Microsoft Edge and Safari, on a computer or
smart device. You can confirm the printer status or change the network service and printer settings. To use the
Web Config, connect the printer and the computer or device to the same network.
The following browsers are supported. Use the latest version.
Microsoft Edge, Internet Explorer, Firefox, Chrome, Safari
Note:
You may be asked to enter the administrator password while operating Web Config. See the related information below for
more details.

Related Information
& “Default Value of the Administrator Password” on page 13

Running Web Config on a Web Browser

1. Check the printer's IP address.

Hold down the button for at least 5 seconds to print the network status sheet, and then check the printer's
IP address.

2. Launch a Web browser from a computer or smart device, and then enter the printer's IP address.
Format:
IPv4: http://the printer's IP address/
IPv6: http://[the printer's IP address]/
Examples:
IPv4: http://192.168.100.201/
IPv6: http://[2001:db8::1000:1]/
Note:
Using the smart device, you can also run Web Config from the product information screen of the Epson Smart Panel.

Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser
when you start Web Config; this does not indicate a problem and can be safely ignored.

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Product Information > Product Specifications > Printer Specifications

Application for Updating Software and Firmware (Epson Software

Updater)
Epson Software Updater is an application that installs new software, and updates firmware over the Internet. If you
want to check for update information regularly, you can set the interval for checking for updates in Epson Software
Updater's Auto Update Settings.
Note:
Windows Server operating systems are not supported.

Starting on Windows
❏ Windows 11
Click the start button, and then select All apps > EPSON Software > Epson Software Updater.
❏ Windows 10
Click the start button, and then select EPSON Software > Epson Software Updater.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs (or Programs) > EPSON Software > Epson Software
Updater.

Note:
You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting
Software Update.

Starting on Mac OS
Select Go > Applications > Epson Software > Epson Software Updater.

Related Information
& “Installing the Applications Separately” on page 56

Product Specifications

Printer Specifications
Print Head Nozzle Placement Black ink nozzles: 400×2 rows

Weight of Paper* Plain Paper 64 to 90 g/m2

Envelopes 75 to 100 g/m2

* Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline
depending on the paper properties or quality.

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Product Information > Product Specifications > Network Specifications

Printable Area

Printable Area for Single Sheets

Print quality may decline in the shaded areas due to the printer's mechanism.

A 3.0 mm (0.12 in.)

B 3.0 mm (0.12 in.)

C 41.0 mm (1.61 in.)

D 37.0 mm (1.46 in.)

Printable Area for Envelopes

Print quality may decline in the shaded areas due to the printer's mechanism.

A 3.0 mm (0.12 in.)

B 3.0 mm (0.12 in.)

C 18.0 mm (0.71 in.)

D 41.0 mm (1.61 in.)

Interface Specifications
For Computer Hi-Speed USB*

* USB 3.0 cables are not supported.

Network Specifications

Wi-Fi Specifications

Standards IEEE802.11b/g/n*1

Frequency Range 2.4 GHz

Connection Modes Infrastructure, Wi-Fi Direct (Simple AP)*2*3

Wireless Securities*4 WEP (64/128bit), WPA2-PSK (AES)*5, WPA3-SAE (AES)

*1 IEEE802.11n is only available for the HT20.

*2 Not supported for IEEE 802.11b.

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Product Information > Product Specifications > Network Specifications

*3 Simple AP mode is compatible with a Wi-Fi connection (infrastructure) or an Ethernet connection.

*4 Wi-Fi Direct supports WPA2-PSK (AES) only.
*5 Complies with WPA2 standards with support for WPA/WPA2 Personal.

Ethernet Specifications

Standards IEEE802.3i (10BASE-T)*1

IEEE802.3u (100BASE-TX)

IEEE802.3az (Energy Efficient Ethernet)*2

Communication Mode Auto, 10Mbps Full duplex, 10Mbps Half duplex, 100Mbps
Full duplex, 100Mbps Half duplex

Connector RJ-45

*1 Use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk of radio interference.
*2 The connected device should comply with IEEE802.3az standards.

Network Functions and IPv4/IPv6

Functions Supported Remarks

Network Printing EpsonNet Print (Windows) IPv4 ✓ -

Standard TCP/IP (Windows) IPv4, IPv6 ✓ -

WSD Printing (Windows) IPv4, IPv6 ✓ Windows Vista or

later

Bonjour Printing (Mac OS) IPv4, IPv6 ✓ -

IPP Printing (Windows, Mac IPv4, IPv6 - -

OS)

Epson Connect (Email Print, IPv4 ✓ -

Remote Print)

Network Scanning Epson Scan 2 IPv4, IPv6 - -

Epson ScanSmart IPv4 - -

Event Manager IPv4 - -

Epson Connect (Scan to IPv4 - -

Cloud)

Fax Send a fax IPv4 - -

Receive a fax IPv4 - -

126
Product Information > Product Specifications > Electrical Specifications

Security Protocol

SSL/TLS HTTPS Server/Client

SNMPv3

Dimensions
Dimensions Storage
❏ Width: 375 mm (14.8 in.)
❏ Depth: 347 mm (13.7 in.)
❏ Height: 179 mm (7.0 in.)

Printing
❏ Width: 375 mm (14.8 in.)
❏ Depth: 578 mm (22.8 in.)
❏ Height: 253 mm (10.0 in.)

Weight* Approx. 3.4 kg (7.5 lb)

* Without the ink and the power cord.

Electrical Specifications
Model 100 to 240 V Model 220 to 240 V Model

Rated Frequency Range 50 to 60 Hz 50 to 60 Hz

Rated Current 0.4 to 0.2 A 0.2 A

Power Consumption (with USB Con- Printing: Approx. 14.0 W (ISO/ Printing: Approx. 14.0 W (ISO/
nection) IEC24712) IEC24712)
Ready mode: Approx. 5.8 W Ready mode: Approx. 5.8 W
Sleep mode: Approx. 0.7 W Sleep mode: Approx. 0.7 W
Power off: Approx. 0.2 W Power off: Approx. 0.2 W

Note:
Check the label on the printer for its voltage.

127
Product Information > Product Specifications > System Requirements

Environmental Specifications
Operation Use the printer within the temperature (°C) and humidity (%) ranges shown in the
graph, and in an environment without condensation.

Storage Temperature after initial ink charging: -15 to 40°C (-5 to 104°F)*

Temperature before initial ink charging: -20 to 40°C (-4 to 104°F)*

Humidity: 5 to 85% RH (without condensation)

* You can store for one month at 40°C (104°F).

Environmental Specifications for Ink Bottles

Storage Temperature -20 to 40 °C (-4 to 104 °F)*

Freezing Temperature -15 °C (5 °F)

Ink thaws and is usable after approximately 2 hours at 25 °C (77 °F).

* You can store for one month at 40 °C (104 °F).

System Requirements
❏ Windows
Windows Vista, Windows 7, Windows 8/8.1, Windows 10, Windows 11 or later
Windows XP SP3 (32-bit)
Windows XP Professional x64 Edition SP2
Windows Server 2003 (SP2) or later
❏ Mac OS
Mac OS X 10.9.5 or later, macOS 11 or later
Note:
❏ Mac OS may not support some applications and features.
❏ The UNIX File System (UFS) for Mac OS is not supported.

❏ Chrome OS
Chrome OS 89 or later

Note:
Only supports the standard OS features.

128
Product Information > Regulatory Information > Restrictions on Copying

Regulatory Information

Standards and Approvals

Standards and Approvals for European Model

The following model is CE/UKCA marked and in compliance with the relevant statutory requirements.
The full text of the declaration of conformity is available at the following website:
https://www.epson.eu/conformity
B631F

Frequency Range Maximum Radio-Frequency Power Transmitted

2400-2483.5 MHz 20 dBm (EIRP)

Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of the printer.
Copying of the following items is prohibited by law:
❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏ Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage
❏ Government-issued revenue stamps, and securities issued according to legal procedure

Exercise caution when copying the following items:

❏ Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏ Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc.

Note:
Copying these items may also be prohibited by law.

Responsible use of copyrighted materials:

Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.

129
Where to Get Help

Technical Support Web Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Contacting Epson Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Where to Get Help > Contacting Epson Support > Help for Users in Taiwan

Technical Support Web Site

If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. The latest drivers, FAQs, manuals, or other downloadables are also
available from the site.
http://support.epson.net/
http://www.epson.eu/support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services
for assistance.

Contacting Epson Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance.
The following Epson support list is based on the country of sale. Some products may not be sold in your current
location, so be sure to contact Epson support for the area in which you purchased your product.
If Epson support for your area is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏ Product serial number
(The label attachment position depends on the product; it may be on the back, the open side of the cover, or the
bottom.)
❏ Product model
❏ Product software version
(Click About, Version Info, or a similar button in the product software.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the software applications you normally use with your product

Note:
Depending on the product, network settings may be stored in the product's memory. Due to breakdown or repair of a
product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings
even during a warranty period. We recommend that you make your own backup data or take notes.

Help for Users in Europe

Check your Pan-European Warranty Document for information on how to contact Epson support.

Help for Users in Taiwan

Contacts for information, support, and services are:

131
Where to Get Help > Contacting Epson Support > Help for Users in New Zealand

World Wide Web

http://www.epson.com.tw
Information on product specifications, drivers for download, and products enquiry are available.

Epson HelpDesk
Phone: +886-2-2165-3138
Our HelpDesk team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty

Repair service center:

http://www.tekcare.com.tw/branchMap.page
TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.

Help for Users in Australia

Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals,
we provide the following sources for obtaining information:

Internet URL
http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The
site provides a download area for drivers, Epson contact points, new product information and technical support (e-
mail).

Epson Helpdesk
Phone: 1300-361-054
Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. The more information you prepare,
the faster we can help solve the problem. This information includes your Epson product manuals, type of
computer, operating system, application programs, and any information you feel is required.

Transportation of Product
Epson recommends retaining product packaging for future transportation. Securing the ink tank with tape and
keeping the product upright is also recommended.

Help for Users in New Zealand

Epson New Zealand wishes to provide you with a high level of customer service. In addition to your product
documentation, we provide the following sources for obtaining information:

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Where to Get Help > Contacting Epson Support > Help for Users in Thailand

Internet URL
http://www.epson.co.nz
Access the Epson New Zealand World Wide Web pages. Worth taking your modem here for the occasional surf!
The site provides a download area for drivers, Epson contact points, new product information and technical
support (e-mail).

Epson Helpdesk
Phone: 0800 237 766
Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. The more information you prepare,
the faster we can help solve the problem. This information includes your Epson product documentation, type of
computer, operating system, application programs, and any information you feel is required.

Transportation of Product
Epson recommends retaining product packaging for future transportation. Securing the ink tank with tape and
keeping the product upright is also recommended.

Help for Users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web

http://www.epson.com.sg
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,
and Technical Support via e-mail are available.

Epson HelpDesk
Toll Free: 800-120-5564
Our HelpDesk team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problem troubleshooting
❏ Enquiries on repair service and warranty

Help for Users in Thailand

Contacts for information, support, and services are:

World Wide Web

http://www.epson.co.th
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are
available.

133
Where to Get Help > Contacting Epson Support > Help for Users in Hong Kong

Epson Call Centre

Phone: 66-2460-9699
Email: support@eth.epson.co.th
Our Call Centre team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty

Help for Users in Vietnam

Contacts for information, support, and services are:

Epson Service Center

27 Yen Lang, Trung Liet Ward, Dong Da District, Ha Noi City. Tel: +84 24 7300 0911
38 Le Dinh Ly, Thac Gian Ward, Thanh Khe District, Da Nang. Tel: +84 23 6356 2666
194/3 Nguyen Trong Tuyen, Ward 8, Phu Nhuan Dist., HCMC. Tel: +84 28 7300 0911
31 Phan Boi Chau, Ward 14, Binh Thanh District, HCMC. Tel: +84 28 35100818

Help for Users in Indonesia

Contacts for information, support, and services are:

World Wide Web

http://www.epson.co.id
❏ Information on product specifications, drivers for download
❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Hotline
Phone: 1500-766 (Indonesia Only)
Email: customer.care@ein.epson.co.id
Our Hotline team can help you with the following over the phone or email:
❏ Sales enquiries and product information
❏ Technical support

Help for Users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong
Limited.

Internet Home Page

http://www.epson.com.hk

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Where to Get Help > Contacting Epson Support > Help for Users in India

Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users
with the following information:
❏ Product information
❏ Answers to Frequently Asked Questions (FAQs)
❏ Latest versions of Epson product drivers

Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:
Phone: 852-2827-8911
Fax: 852-2827-4383

Help for Users in Malaysia

Contacts for information, support, and services are:

World Wide Web

http://www.epson.com.my
❏ Information on product specifications, drivers for download
❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Call Centre

Phone: 1800-81-7349 (Toll Free)
Email: websupport@emsb.epson.com.my
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair services and warranty

Epson Malaysia Sdn Bhd (Head Office)

Phone: 603-56288288
Fax: 603-5628 8388/603-5621 2088

Help for Users in India

Contacts for information, support, and services are:

World Wide Web

http://www.epson.co.in
Information on product specifications, drivers for download, and products enquiry are available.

Toll Free Helpline

For Service, Product information or to order consumables -

135
Where to Get Help > Contacting Epson Support > Help for Users in the Philippines

18004250011 / 186030001600 / 1800123001600 (9AM – 6PM)

Email
calllog@epson–india.in

WhatsApp
+91 96400 00333

Help for Users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines
Corporation at the telephone, fax numbers and e-mail address below:

World Wide Web

http://www.epson.com.ph
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail
Enquiries are available.

Epson Philippines Customer Care

Toll Free: (PLDT) 1-800-1069-37766
Toll Free: (Digitel) 1-800-3-0037766
Metro Manila: +632-8441-9030
Web Site: https://www.epson.com.ph/contact
E-mail: customercare@epc.epson.com.ph
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Our Customer Care team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty

Epson Philippines Corporation

Trunk Line: +632-8706-2609
Fax: +632-8706-2663 / +632-8706-2665

136