TERMS AND CONDITIONS

Terms and Conditions of Use of Services of

FORZZA
Contents
1. General Terms ..................................................................................................................................... 1
2. Eligibility to use FORZZA Services ........................................................................................................ 1
3. Winnings and Calculation of Winnings ................................................................................................ 2
4. User Account ....................................................................................................................................... 3
5. The Customer’s obligations ................................................................................................................. 5
6. Responsible Gaming ............................................................................................................................ 6
7. Sports Bets ........................................................................................................................................... 6
8. Betting Software Error......................................................................................................................... 8
9. Bet Cancelation ................................................................................................................................... 9
10. Privacy Policy ................................................................................................................................... 10
11. Setting up Limits .............................................................................................................................. 10
12. Complaints ....................................................................................................................................... 11
13. Software Protection ........................................................................................................................ 11
14. Limitation of Liability ....................................................................................................................... 12
15. Breaches, Penalties and Termination .............................................................................................. 12
16. Severability ...................................................................................................................................... 12
17. Assignment ...................................................................................................................................... 12
18. Payment Gateway ........................................................................................................................... 12
19. Bonus Terms .................................................................................................................................... 13
20. Problem Gambling ........................................................................................................................... 13
1. General Terms
1.1. These Terms and Conditions (“T&C”), in the valid version, apply to the use of the betting offer (as
defined below) by the customer through the website (www.forzza.com) and other URLs belonging or
licensed to FORZZA, including the related Internet, mobile or other platforms.

1.2. These T&C constitute a binding agreement between the customer and FORZZA.

1.3. These T&C apply once the customer uses FORZZA. This means that the customer places a bet in a
shop. By placing a bet, the customer agrees to these T&C.

1.4. The customer is obligated to read these T&C carefully and entirely before he starts using FORZZA
products. If the customer does not agree with some of the provisions of these T&C, he should not
continue to use the services provided by the website or shop.

1.5. By placing a bet, the customer as a user concludes a betting contract with FORZZA, the betting
organizer.

1.6. FORZZA reserves the right to modify these T&C.

1.7. The customer declares to have fully understood the currently valid version of T&C and agrees to
comply with them.

1.8. FORZZA reserves the right to modify and amend this agreement at any time.

1.9. These amendments will become effective immediately after being posted on the Internet. It is the
customer’s sole responsibility to review this agreement and amendments before placing a bet.

1.10. Rules and explanations for placing various types of bets on various events provided separately
on the website are incorporated into these T&C.

1.11. These T&C are published in several languages for information purposes and ease of access by the
customer. However, only the English version serves as a legal basis for the business relationship
between FORZZA and the customer. In case of any discrepancy between the English version of the T&C
and versions in other languages, the English version will prevail.

2. Eligibility to use FORZZA Services

2.1. The customer is entitled to use FORZZA services if:

2.1.1. He is over eighteen (18 +) years old or of the corresponding legal age as stipulated by the
jurisdiction of his residence;

2.1.2. It is legal for the customer to participate in sports betting in accordance with the applicable
laws in the jurisdiction of his residence;

2.1.3. The customer does not place bets on behalf of bookmakers or betting agents and their
employees.

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 2.1.4. The customer is not involved in a sporting event (e.g. as a participating athlete, owner, trainer
or an official of a participating club).

2.2. FORZZA reserves the right to cancel bets that are placed in breach of these conditions, even after
the event has finished.

2.3. It is entirely and solely the responsibility of the customer to obtain information and ensure not to
breach applicable laws when participating in a bet.

2.4. Prohibited territories are The USA, France, Iran, Iraq, The Netherlands and the Dutch Caribbean
Islands (Curacao, Aruba, Bonaire, St. Maarten, St. Eustatia and Saba). If the customer is a citizen of any
above-mentioned countries, he is not permitted to wager on our website; the access will be blocked
and any wagers will be cancelled.

3. Winnings and Calculation of Winnings

3.1. Winnings on bets with fixed odds are calculated by multiplying the odds with the stake.

3.2. All markets will be decided and settled as soon as the outcome is known. FORZZA only accepts the
results that occur during the event. Any changes that are made after this time have no influence on
the evaluation of the betting event. Bets that have already been decided at the time of the interruption
(live bets, half-time bets, match period bets, over/under bets, first goal etc.) are settled without regard
to the time of the interruption or resumption of the match. If the event is canceled after the regular
time (extra time / penalty shoot-out), the result after the regular time applies.

3.3. If a sporting event that was cancelled or interrupted is restarted or continued within 48 hours of
the advertised start time, the bet will apply to the rearranged fixture. If the match is not restarted or
continued, it will be declared invalid. This does not apply to already determined markets (e.g. first goal,
next goal, half-time bets, over/under bets). League matches or matches played within a tournament
(e.g. Cup matches) ended by the referee before completion of the regular time of the match, will be
settled according to the final score at that time if the referee declares the match finished with the final
whistle and if the match is added to the official tables and is not replayed or continued at a later date.

3.4. For all sports bets applies that if the player wagered on does not start, regardless of the reason,
but the event itself starts, the bet has been lost. However, if the entire betting event does not take
place, the bet will be declared cancelled. For the bet type “goal scorer” applies that the player wagered
on must participate in the match at the start of the event, otherwise the bet will be cancelled.
Subsequent substitution will not be taken into account.

3.5. Dead heat: If two or more participants in a sporting event are declared winners, the betting odds
will be divided accordingly.

3.6. FORZZA offers, under some circumstances, a so called “Cashout” for certain betting slips. The
customer cannot request a Cashout himself; this offer is optional and depends on FORZZA.

3.7. Any attempt to participate, directly or indirectly, in collusive arrangements with regard to any
betting activity is strictly prohibited.

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3.8. All transactions are checked for possible money laundering. Any account-suspicious activity will
be reported to the authorities and the balance of the betting account will be frozen. Closing the
account and confiscation of the funds is also possible.

3.9. In all the aforementioned cases, FORZZA will contact the customer immediately (by email or other)
and ask for feedback. If the customer fails to submit a feedback within the given period, FORZZA is
entitled to terminate the customer's account until the situation and the resulting legal consequences
are clarified.

FORZZA reserves the right to assert claims for damages against the customer, if he was involved in the
incurred damage.

4. User Account
4.1. Opening a user account must be carried out personally by the customer.

4.1.1. In order to be able to place bets, the customer needs to open an account with Forzza first.

4.1.2. The registration is done either through the website or at a betting shop. The provisions of the
registration are noted in the instructions.

4.1.3. The customer must provide all information requested (first name, last name, address,
contact, valid email address and payment information). It is the sole responsibility of the customer
to ensure that the information he has provided is true, complete and correct.

FORZZA is not liable for the misuse of betting accounts. The customer is responsible to maintain the
confidentiality of his username and password and to assume responsibility for all activities that
occur under his username and password.

4.1.4. The customer is hereby notified that FORZZA carries out verification procedures of user
accounts. A user account may be blocked or closed if it is found out that the customer has provided
incorrect or misleading information.

4.1.5. The customer is not entitled to more than one user account. If the customer tries to open
more than one account, all duplicate accounts will be closed. FORZZA in this case reserves the right
to deny the customer access to his account.

4.1.6. If the customer notices that he has more than one user account under different names, he
must notify FORZZA immediately.

4.1.7. As part of the registration process, the customer will be asked to choose a username and
password to log in to the website. It is the sole and exclusive responsibility of the customer to
ensure that the login details are kept securely. He must not disclose his login details to anyone.
FORZZA is not responsible for any abuse or misuse of a user account by third parties due to
disclosure of the login details by the customer, whether intentional or accidental, whether active
or passive.

4.1.8. FORZZA reserves the right to deny registration without stating the reasons. The customer can
close his user account at any time. In that respect he can contact our customer service. In the event

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 of closing an account at the customer’s request, Forzza shall pay out the existing balance to the
customer.

4.2. Deposits into User Account

4.2.1. The customer can place bets only if there are sufficient funds in his account.

FORZZA does not offer any credit whatsoever for participation in sports betting.

4.2.2. The minimum deposit is EUR 10.00; the maximum deposit is EUR 1,000.00. There are no
charges nor processing fees for the customer.

4.2.3. To deposit funds into his account, the customer can choose from any of the payment methods
available on the website.
Currently the following methods are available:
a) Mastercard,
b) Visa.
These methods may be changed or new added (such as Skrill, Paysafecard, Neteller, Fast Bank
Transfer, etc.).

4.2.4. FORZZA reserves the right to use additional procedures and means to verify the identity of
the customer when the customer account is assumed to be compromised. The customer is not
entitled to receive interest or other sums produced by the account. The account balance is
displayed in the top right corner of the website.

4.3. Withdrawals from User Account

4.3.1. Withdrawals are made via Bank transfer or Wirecard payment service. There are no charges
or fees for the customer.

4.3.2. FORZZA will carry out additional verification procedures for any withdrawal exceeding the
amount of EUR 1,000 and reserves the right to carry such verification procedures in case of lower
payouts.

4.3.3. The customer can make withdrawals of a minimum of EUR 10.00 to his bank account or to
another account provided.

4.4. Inactive User Accounts

4.4.1. If there is no activity on an account for 30 months, the account is considered inactive. Forzza
will transfer the account’s balance to the bank account provided by the customer. The user account
will be blocked.

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5. The Customer’s obligations
5.1. The customer hereby declares and warrants that

5.1.1. He is over 18 years old or of minimum legal age as stipulated by the jurisdiction of his
residence and legally allowed to use the services offered by Forzza.

5.1.2. He is participating in sports betting for recreational and entertainment reasons only.

5.1.3. He is participating in sports betting on his own behalf and not on the behalf of any other
person.

5.1.4. All information provided to FORZZA during this agreement is true, complete, and correct, and
that any changes will be communicated.

5.1.5. He is solely responsible for the reporting and accounting of any taxes applicable under
relevant laws for any winnings received from FORZZA.

5.1.6. Money that the customer deposits into his account does not originate from any illegal activity
or source.

5.1.7. He understands the risk of losing money when participating in sports betting.

5.1.8. He shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in
relation to his or third parties’ participation in any of the sports bets and shall not use any software-
assisted methods or techniques or hardware devices for this purpose. FORZZA hereby reserves the
right to invalidate any betting in the event of such behavior.

5.1.9. In relation to deposits and withdrawals of funds into and from the user’s account, the
customer shall only use credit cards and other financial instruments that are valid and lawfully
belong to him.

5.2. It is prohibited to the customer to sell, transfer and/or acquire funds to/from other players.

5.3. The computer software that we make available to the customer is owned by FORZZA (e.g. App)
and protected by copyright laws. The customer may only use the software for his own personal,
recreational uses in accordance with all rules, terms and conditions we have established and in
accordance with all applicable laws, rules and regulations. The customer hereby agrees to abide by the
terms of use as attached to the End User License Agreement.

5.4. Bets placed on our website should be placed in the same manner as played in any other setting.
This means that customers should be courteous to each other and avoid rude or obscene comments.

5.5. The customer is strictly prohibited from utilizing FORZZA and it systems to facilitate any type of
illegal money transfer system. The customer will not use the website for any unlawful or fraudulent
activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that
applies to him. If FORZZA has suspicion that the customer may be engaging in or have engaged in a
fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or
conduct otherwise in violation of these T&C, his access to the website will be terminated immediately
and/or his account blocked.

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If the customer’s account is terminated or blocked in such circumstances, FORZZA is under no
obligation to refund his account balance. Furthermore, FORZZA shall be entitled to inform relevant
authorities, other online service providers and banks, credit card companies, electronic payment
providers or other financial institutions of the customer’s identity and of any suspected unlawful,
fraudulent or improper activity, and the customer will cooperate fully with FORZZA to investigate any
such activity.

6. Responsible Gaming
6.1. The customer may at his discretion choose to exclude himself from placing any bets on our
website. In order to prevent access to our services, he needs to send an email to support@forzza.com
indicating “self-exclusion” as the subject.

6.2. When setting up a user account, the customer may also choose to impose a limit on the maximum
stake he may wager. If the maximum stake is exceeded at any time, the user account will automatically
be blocked.

6.3. Should the customer decide for self-exclusion in the manners contemplated above, then he will
not be able to reverse this position for at least 7 days, after which he will be able to request a
reactivation.

6.4. A customer who has set a limit as above in (6.1) and (6.2) may change or revoke the limit in the
user account settings. Increasing or revoking a limit takes effect 7 days after Forzza has registered the
change. Decreasing a limit becomes effective immediately after Forzza has registered the change.
FORZZA will not accept a wager that is to the limit or exclusion set by the account holder as above.

6.5. Forzza suggests that customers who have difficulties following the above basic rules (even in
individual points) should seek professional help. There are lots of independent organisations that offer
help to compulsive gamblers. Further information regarding this can be found at
http://www.gamblingtherapy.org.uk/

7. Sports Bets
7.1. A bet can only be placed by a registered customer.

7.2. A bet can only be placed via the website.

7.3. A bet can only be placed by a customer who has sufficient funds in his account.

7.4. The bet, once concluded, will be subject to the version of Terms and Conditions valid at the time
of the bet being accepted.

7.5. A bet has been placed as soon as the customer receives a confirmation of acceptance for betting
offer from FORZZA. When several bets are placed by a customer, the bets will be processed in the
order they are received by FORZZA.

7.6. The customer agrees that at the time he placed a bet(s), he had no knowledge as to the outcome
of the respective event(s). A customer is not allowed to bet on events where he is directly involved or
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has access to inside information. Where there is suspicion of a violation of this rule, FORZZA retains
the right to void the bet and to refuse the winnings. FORZZA also retains the right to take any further
action to protect its legitimate interests and to comply with local and international laws and
regulations. Any suspicious activities may also be submitted to various monitoring agencies that are
set up to protect and uphold the integrity of sports.

7.7. FORZZA retains the right to decline any bet without providing any reason.

7.8. The minimum stake per bet is EUR 1.00.

7.9. The list of all bets, their status and further details is available to the customer on the website.

7.10. FORZZA retains the right to declare all bets on an event/s invalid if they emanate from a group of
users who appear to have had knowledge of the outcome of such event/s, e.g. manipulated sporting
events.

7.11. Any individual or group deemed to be working as a team who manipulate promotions or any
other offer will have their account closed immediately. Moreover, the transactions (bets) will not be
settled as bets and are therefore not relevant.

7.12. When a bet is declared invalid or void, it will be calculated at odds of 1.00. The stake will be
refunded to the customer. In the case of combination bets, the invalid result will not be included in the
calculation of the (total) odds.

7.13. Any bet placed after the start of an event is invalid, and such bet will be calculated at odds of
1.00. The only exception to this rule are bets placed on Live Betting events (i.e. in-running betting).

7.14. Should FORZZA decide to close a user’s account for any reason, bets that have already been
placed and accepted under the general terms and conditions and sports rules will not be voided and
the user will be paid any winnings. Should security questions arise in relation to an account, FORZZA
reserves the right to void such transactions (bets) within the legal and regulatory scope.

7.15. FORZZA manages users’ accounts and calculates available funds, pending funds, betting funds, as
well as the amount of the winnings. Unless proven otherwise, these amounts are considered as final
and are not subject to dispute.

7.16. By confirming a bet, a customer confirms his willful intention to conclude such a transaction. On
confirmation, the transaction is deemed to be completed and as such, nonreversible, without prejudice
to any clause in the Terms and Conditions that may provide to the contrary.

7.17. Payouts on bets with fixed odds are calculated by the multiplication of the original stake by the
predetermined decimal odds. The result of this calculation includes the original stake amount, which
is returned for all real money bets (i.e. not including bets placed from the free bet sports balance).

7.18. Winnings will be paid into the user’s account after the final result is confirmed. Any later
amendment to the result, e.g. disciplinary procedures (doping) or intervention by ruling bodies which
lead to a post-event modification of the result, will not be taken into account for the purpose of
determining the outcome of a bet. However, FORZZA reserves the right to set aside any winnings,
should there be investigations into an event as a result of a suspicion of criminal activities that may
have affected the result of the event. If any irregularity is confirmed, FORZZA retains the right to cancel
any related bets.
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7.19. When an event is cancelled or abandoned and no final result is declared within 48 hours, all bets
on the event will be declared void.

7.20. In the case of multiple bets (e.g. doubles, trebles, 4-folds, etc.) placed in the form of a
combination of multiples through the bet slip (e.g. 3 X Doubles, 2 X Trebles), all bets submitted through
this combination will be settled once the final event in the combination has been settled. For example,
should you select three markets in your bet slip and place the maximum combination of three Doubles,
the three Doubles will not be settled until the final market has been settled.

7.21. FORZZA reserves the right to lock accounts and to cancel all bets placed from accounts that have
opened multiple accounts for the purpose of placing bets from different accounts. The stakes on these
bets will be refunded to the customer but not the winnings.

7.22. The customer may request a higher bet limit. The limits can be increased upon a written
agreement. Please contact our support team to initiate this process.

7.23. The maximum possible payout for sports bets can be 25,000 TND

7.24. Where bets have been placed on different days, the maximum amount that can be won in one
day’s betting is determined by the day on which the final event on each bet is settled, rather than
the day on which each individual bet is placed.

7.25. FORZZA retains the right to reduce the limits on any event at any time.

7.26. FORZZA is not liable for input or processing errors. FORZZA reserves the right to correct
obvious errors in particular regarding the input of betting odds e.g. wrong odds, results, teams etc.

7.27. FORZZA is not liable for correctness or completeness of information provided.

FORZZA is not liable for the accuracy of live scores, statistics and interim results in live betting.

8. Betting Software Error

8.1. If betting software errors or malfunction occur, caused by FORZZA on their own systems or the
systems FORZZA makes available to other providers, all matches and events effected will be declared
void. The customer is entitled to a full refund of the betting stake. FORZZA is not liable for
these software malfunctions.

8.2. Every customer who has discovered a malfunction in the gaming and betting software is
obliged to immediately contact FORZZA via email: support@forzza.com.

8.3. In the case of misuse or a malfunction caused by a customer, FORZZA reserves the right to block
the user’s account, freeze the balance and withhold and/or cancel payments of all
outstanding winnings that are directly or indirectly a result of the misuse. If the account does not
have sufficient coverage for, FORZZA reserves the right to reclaim wrongly paid out winnings. Until
the amount is fully paid, the customer is concerned a debtor of FORZZA.

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8.4. Furthermore, FORZZA does not assume responsibility that the information provided, such as result
notifications by e-mail and other content, are correct, made available and up-to-date. Also, live scores,
stats and interim results of live betting are provided without guarantee.

8.5. FORZZA reserves the right to make subsequent corrections or to declare a bet invalid if the bet
was won due to a technical problem, provided the company can prove this problem by offering
technical records. The stake will be refunded to the customer’s account.

FORZZA reserves the right to make the customer liable for all resulting damages, if he knowingly
enjoyed benefit arisen from technical and administrative errors.

9. Bet Cancelation
9.1. A bet can be declared void or “invalid” (e.g. cancelation of the match) and in this case it will be
settled at odds of 1.00.

9.2. Combination bets are valid even if a match or event has been declared invalid.

9.3. FORZZA reserves the right to cancel a bet partially or completely when it is obvious that one of the
following occasions has occurred:

a) The bet was offered, placed and/or accepted due to an error;

b) The bet was placed while there were technical problems with the betting software/website,
and the bet would not have been accepted under normal circumstances;
c) A result has been directly or indirectly affected by a criminal offense;
d) A public announcement regarding the bet was made, which changed the odds essentially.
9.4. A combination bet must not contain two or more events whose results may be related (e.g.
Argentina will win the World Cup and Messi will be the top scorer of the World Cup).

Although FORZZA undertakes all necessary measures to prevent such opportunities, FORZZA reserves
the right to cancel combination bets that contain correlated results.

9.5. Furthermore, all bets placed (and/or accepted) under the following conditions will be declared
invalid:

9.5.1. Pre-Match Betting

a) The bet is placed after the start of the event;

b) The bet was closed after a related event already was taking place, which has changed the
wagering conditions directly and undisputed.

9.5.2. Live Betting

a) The bet was due to a delayed or failed Live broadcast submitted at a wrong price;
b) Betting on events that have already occurred, betting on completed or ongoing events that have
major influence on the result (such as total goals or next goal during a penalty shootout);

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 c) Bets with odds which were displayed with the wrong score.

10. Privacy Policy

10.1. The customer hereby acknowledges and accepts that FORZZA has the right to collect his personal
data in order to allow him access and use of the website and to allow him to place bets.

10.2. FORZZA hereby acknowledges that in collecting the customer’s personal details as stated in the
previous provision, we are bound by the Data Protection Act. FORZZA will protect the customer’s
personal information and respect his privacy in accordance with best business practices and applicable
laws.

10.3. FORZZA will only use the customer’s personal data to allow him to participate in sports betting
and to carry out operations relevant to his participation in the sports betting.

10.4. The customer’s personal data will not be disclosed to third parties, unless such disclosure is
necessary for processing his requests in relation to sports betting or unless it is required by law. The
customer hereby consents to such disclosures.

10.5. The customer has the right to access his personal data held by FORZZA.

10.6. In order to provide the customer with an efficient service, FORZZA may require to transfer his
personal data from one country to another on a world-wide basis. The customer hereby consents to
such disclosures.

10.7. When processing the customer’s betting account and associated transactions, FORZZA reserves
the right to contact credit rating agencies, fraud detection agencies, anti-money laundering agencies.
The customer hereby consents to such disclosures.

10.8. In order to make your visit to the Websites more user-friendly, to keep track of visits to the
Websites and to improve the service, FORZZA collects a small piece of information sent from your
browser, called a cookie. You can, if you wish, turn off the collection of cookies (please refer to your
browser instructions as to how to do this). You must note, however, that turning off cookies may
restrict your use of the Websites.

10.9. We may also inform you of changes, new services and promotions we think that you may find
interesting. If you do not wish to receive direct marketing data you may opt out of such service (please
refer to your browser instructions as to how to do this).

11. Setting up Limits

11.1. The customer can choose to set up daily, weekly or monthly personal limits. By default, the
customer is limited to €50 per bet.

11.2. To change personal limits, the customer has to contact the customer service.

The following restrictions (limits) may be applied to a user account:

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 a) Restriction of monetary amounts that may be used during specified period on the account;
b) Restriction of losses that may be made during a certain time on your account;
c) Restriction on the amount that may be bet during a single session on our website.

12. Complaints
12.1. In case of any complaints, the customers can contact FORZZA at support@forzza.com. FORZZA
will use its best efforts to resolve the reported matter promptly.

13. Software Protection

13.1. The Website and the computer software are provided "as is”. Forzza makes no warranty or
representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose,
completeness or accuracy of the website or the computer software.

13.2. Forzza shall not be liable for computer malfunctions, failure of telecommunications service or
Internet connections nor attempts by the customer to participate in placing bets by methods, means
or ways not intended by Forzza.

13.3. Forzza cannot guarantee that the Service will never be faulty but will correct reported faults as
soon as we reasonably can. If a fault occurs, the customer should report it by email to the Customer
Support.

13.4. Although Forzza shall take all reasonable measures to ensure that the computer software and
files are free from computer viruses, Forzza cannot and does not guarantee that the computer
software and files are free of such problems. It is the customer’s responsibility to protect his systems
and have in place the ability to reinstall any data or programs lost due to a virus.

13.5. Forzza may temporarily suspend the whole or any part of the website for any reason at its sole
discretion. Forzza may, but shall not be obliged to, give the customer as much notice as is reasonably
practicable in case of such suspension. Forzza will restore the website, as soon as is reasonably
practicable, after temporary suspension.

13.6. In the event of a website system malfunction, all bets are void. In particular, this includes betting
events and bets that have been removed from the system due to a failure or had to be removed
because of the failure-related errors. This also applies retroactively upon completion of the bet or after
completion of the betting event, if the system-related fault and their failure effects have become
known until then.

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14. Limitation of Liability
14.1. The customer participates in sports betting at his own risk. The website and offer are provided
without any warranty whatsoever, whether express or implied.

14.2. Without prejudice to the generality of the preceding provision, FORZZA, its directors, employees,
partners, service providers: for their purpose; do not warrant that the software and Website are free
from errors; do not warrant that the Websites and/or matches will be accessible without interruptions;
shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special,
consequential, incidental or otherwise, arising in relation to the customer’s use of the website or
participation in betting.

14.3. The customer hereby agrees to fully indemnify and hold harmless FORZZA, its directors,
employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities
howsoever caused that may arise in relation to his use of the website or participation in the betting.

15. Breaches, Penalties and Termination

15.1. If the customer breaches any provision of these T&C or FORZZA has a reasonable ground to
suspect that he has breached them, FORZZA reserves the right not to open, suspend, close the user
account, withhold payment of its winnings and apply these funds in account of any damages incurred.

15.2. The customer acknowledges that FORZZA shall be the final decision maker of whether he has
violated FORZZA rules, terms or conditions in a manner that results in his suspension or permanent
barring from participation in our site.

16. Severability
16.1. If any provision of these T&C is held to be illegal or unenforceable, such provision shall be severed
form these T&C and all other provisions shall remain in force unaffected by such severance.

17. Assignment
17.1. FORZZA reserves the right to change these terms and conditions in accordance with the currently
applicable laws. Therefore, these Terms and Conditions are no claims against FORZZA from a practice
based on these amendments.

18. Payment Gateway

18.1. In order to deposit funds into the account, customers can use one of the payment methods that
are available on the website of FORZZA. The payment methods that are available to customers include
credit cards (Visa and MasterCard). These payment methods are subject to regular updating.

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18.2. To prevent fraud or duplication of customer accounts, each customer must select a single
payment method during the registration on the website of FORZZA. The chosen method will be the
only payment method used with sports betting.

19. Bonus Terms

19.1. The bonus on deposit is only valid for players from particular countries and for particular affiliate
channels. The bonus on deposit can be used for any type of sports and live betting.

19.2. The bonus on deposit can be granted after the account is registered and verified. For all inquiries
regarding the bonus, customers may contact responsible department anytime by writing an e-mail to
payment@forzza.com

19.3. The rollover:

19.3.1. The rollover will be calculated depending on each country in particular as well as on each
affiliate channel. Once the welcome bonus is taken, all bets need to be settled down and rollover
completed before withdrawing available funds.

19.3.2. Forzza keeps the right to determine unique rollover conditions with its affiliate partners.

19.4. Important conditions

19.4.1. The minimum odd per ticket calculated under the rollover is 1.80.

19.4.2. The maximum stake per ticket calculated under the rollover is 100 EUR.

19.5. In case customer has funds on the account at the time the bonus is granted, the rollover needs
to be completed before withdrawing available funds. In opposite case, if a customer makes a new
deposit while the bonus is active, the rollover however needs to be completed before withdrawing
available funds.

19.6. The bonus on deposit is limited to one betting account exclusively. By suspicion of multiple or
fictitious accounts or other manipulations like balance betting, Forzza reserves the right to cancel the
granted bonus together with related bets.

19.7. By accepting these bonus terms, the customer agrees to the respective conditions. Forzza
reserves the right to amend or call of the bonus on deposit anytime at its own decision.

20. Problem Gambling

Problem gambling (or ludomania, but usually referred to as "gambling addiction" or "compulsive
gambling") is an urge to gamble continuously despite harmful negative consequences or a desire to
stop. Problem gambling is often defined by whether harm is experienced by the gambler or others,
rather than by the gambler's behaviour. Severe problem gambling may be diagnosed as clinical
pathological gambling if the gambler meets certain criteria. Pathological gambling is a common
disorder that is associated with both social and family costs.

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20.1. Gambling addiction signs and symptoms

Gambling addiction is sometimes referred to as a "hidden illness" because there are no obvious
physical signs or symptoms like there are in drug or alcohol addiction. Problem gamblers also typically
deny or minimize the problem—even to themselves. However, you may have a gambling problem if
you

- Feel the need to be secretive about your gambling. You might gamble in secret or lie about
how much you gamble, feeling others won’t understand or that you will surprise them with a
big win.
- Have trouble controlling your gambling. Once you start gambling, can you walk away? Or are
you compelled to gamble until you’ve spent your last dollar, upping your bets in a bid to win
lost money back?
- Gamble even when you don’t have the money. You may gamble until you’ve spent your last
dollar, and then move on to money you don’t have—money to pay bills, credit cards, or things
for your children. You may feel pushed to borrow, sell, or even steal things for gambling
money.
- Have family and friends worried about you. Denial keeps problem gambling going. If friends
and family are worried, listen to them carefully. It’s not a sign of weakness to ask for help.
Many older gamblers are reluctant to reach out to their adult children if they've gambled away
their inheritance, but it's never too late to make changes for the better.

20.2. Self-help for gambling problems

The biggest step to overcoming a gambling addiction is realizing that you have a problem. It takes
tremendous strength and courage to own up to this, especially if you have lost a lot of money and
strained or broken relationships along the way. Don’t despair, and don’t try to go it alone. Many others
have been in your shoes and have been able to break the habit and rebuild their lives. You can, too.

Learn to relieve unpleasant feelings in healthier ways. Do you gamble when you’re lonely or bored? Or
after a stressful day at work or following an argument with your spouse? Gambling may be a way to
self-soothe unpleasant emotions, unwind, or socialize. But there are healthier and more effective ways
of managing your moods and relieving boredom, such as exercising, spending time with friends who
don’t gamble, taking up new hobbies, or practicing relaxation techniques.

Strengthen your support network. It’s tough to battle any addiction without support, so reach out to
friends and family. If your support network is limited, there are ways to make new friends without
relying on visiting casinos or gambling online. Try reaching out to colleagues at work, joining a sports
team or book club, enrolling in an education class, or volunteering for a good cause.

Join a peer support group. Gamblers Anonymous, for example, is a twelve-step recovery program
patterned after Alcoholics Anonymous. A key part of the program is finding a sponsor, a former
gambler who has experience remaining free from addiction and can provide you invaluable guidance
and support.

Version December 2019

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