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Asha.R: Ntex Transportation Services PVT LTD September 2020 - Present Team Leader

Asha R is seeking a challenging role that offers growth and exposure to new technologies. She has over 10 years of experience in customer support roles. Most recently, she was a Team Leader at Ntex Transportation Services, where she managed deliveries across four states in India and improved delivery efficiency from 55% to 85%. Previously she held customer support roles at Aegis, Flipkart, Groupon, and AskLaila, where her responsibilities included handling customer issues, training new hires, and generating performance reports. She has strong communication, problem-solving, and leadership skills.

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56 views

Asha.R: Ntex Transportation Services PVT LTD September 2020 - Present Team Leader

Asha R is seeking a challenging role that offers growth and exposure to new technologies. She has over 10 years of experience in customer support roles. Most recently, she was a Team Leader at Ntex Transportation Services, where she managed deliveries across four states in India and improved delivery efficiency from 55% to 85%. Previously she held customer support roles at Aegis, Flipkart, Groupon, and AskLaila, where her responsibilities included handling customer issues, training new hires, and generating performance reports. She has strong communication, problem-solving, and leadership skills.

Uploaded by

nothing nikal
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
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Asha.

R
CONTACT #5, Near Panchayat Office, E-mail: prakruthi.asha74@gmail.com
Kannamangala Post Phone: 9742245684
Doddabanahalli, Bangalore
Karnataka, India,560067

OBJECTIVE To seek a challenging growth in the organization this offers tremendous encouragement
to growth and exposure to latest technologies.

WORK Ntex Transportation Services Pvt Ltd September 2020 —Present


EXPERIENCE Team Leader

• Managed all Deliveries for FMCG and Commodity across south (35+warhouses) includes,
KA, AP, TS & TN to ensure Sales orders of (Central sales team) reach customer within
timeline.
• Increased delivery output from 80 lakhs in 2020 to over 2.10 Cr in 2021.
• Improved delivery efficiency across south from 55% to 85% in span of 4 months.
• Involved in all aspects of human resources including training and team building.
• Managed a Central Sales team consisting of 2 supervisors and 30+ team members.
• Served as the single point of contact for all deliveries issues, policies and maintenance of
training materials and devises
• Evaluated productivity reports to identify areas of opportunities, resulting in action plans
to improve delivery %

Aegis Customer Support Pvt Ltd September 2016 –September 2020


Team Leader

• Worked for AJIO Inbound Support Team


• Sharing Productivity Report on daily basis & Ensure SL is achieved.
• Handled Escalation Desk (Level 2 Agents ) JIO Inbound Support Team
• Driven BPO metrics such as SLA, AHT, CSAT, & ESAT.
• Certified TTT(Train the Trainer) from Reliance JIO Client.
• Handled batches as Trainer with 70% Certification.
Handling Gradbay (OJT) batches.
Training new team member in terms of latest updates, PreBriefing & DeBriefing
conducted on daily basis to team.
Managing team performance and progress and ensure agents meet their targets.
Constantly looking for ways to improveprocesses.
Monitoring the performance of junior staff.
Implementing new initiatives and making sure all staff understand them.
Taking action to correct and staff shortcomings.
Audit 2 calls each per agent on weekly basis to measure the product knowledge
level.
Handling escalation calls.
Managing and monitoring staff attendance.
Giving prompt and accurate information on individual staff member performance.
Attending and participating in team meetings.
Ensuring a clean, safe and friendly working environment.
Reporting to senior managers.

Asha R 1
Flipkart Internet Ltd August 2014 — June2015

Seller Support

• Handling Seller Issues through Calls and Emails


• To Train and monitor all the seller support executives
• Assisting the new joiners (Floor Support)
• Worked in different teams when required (Acquisition & On boarding & Escalations)
• Managing Call queue in absence of WFM/TL

Groupon May 2011 — August 2012

Senior Customer Support

• Handling product,service orders & customer issues for National..(Includes11 cities).


• Worked on Cash on delivery orders (COD) of Product & Service, Travel for National.
• Interacting with Logistics team to ensure the products are delivered within the given TAT.
• Generation of weekly reports on the orders processed on day to day basis.
• Generation of monthly reports of Finance & logistics on the orders processed.
• Generation of Monthly Incentive report of Customer support executives.

(Four Interactive) www.asklaila.com Nov 2009 — May 2011

Customer Support Associate

• Handling customer issues (all India)


• Generation of performance report/deck of all the executives on weekly basis.
• Responsible for end-end process for customers application and ensuring high level of
customer satisfaction experience.
• Maintaining ongoing relationships with customers for future reference and prospects.

Campaign management:-

Campaign Live in 3 biz days from payment clearance & 99% accuracy. Audit 10% of all live
campaigns within 10 days of live date.

Client Servicing:-

Resolve Paid customer queries via email /phone/SMS.


Identify categories where we are lagging and recommend SEM switch ON. Generation of
performance report/deck of all the executives on weekly basis.

SKILLS & ABILITIES

• Communication, Problem Solving, Leadership, Teamwork, Management Skills, Ability


to work under pressure, Confidence

Asha R 2
ACHIEVEMENTS Won the aWard as Best “Team Leader for the month October 2017” at Aegis
Customer Support PvtLtd.
WontheaWardas“EmployeeofthemonthMarch2015”withFlipkart.
Participated in various social serviceprogrammes.
Volunteeredforvariousexamsconductedbymanycompaniesinthecollege,also participated
for various fests conducted bycolleges.

EDUCATION B.sc Computer Science June 2006 — Nov 2009


St. Joseph's College, Bangalore University

Pre-University June 2004 — Apr 2006


H.K.E.Society, Bangalore

SSLC (10th) June 2003 — Apr 2004


Amara Jyothi School, Bangalore.

PERSONAL
INFORMATION Father's Name : Ramanjini.

Mother's Name : Padmavathi.

Date of Birth : 06-11-1988.

Martial Status : Single.

Language Known : English, Kannada, Telugu, Hindi & Tamil.

INTEREST Cooking and Baking, Listening to Music

DECLARATION I hereby declare that all the above information is true to best of my knowledge
and belief.

Date:
Place:Bangalore. ASHAR

Asha R 3

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