tell me about your-self?

I am challenging myself to go on this field for

-my name is Christian john aurelio and may me to grow and to value as an employee.
nickname is john and I live in Taguig near in
Why did you leave your last job?
brgy katuparan 7st. and I‘m a 23 years old, and
- because I wanted to enhance my skill set to
my educational attainment is I’m a Com-sci
help me improve professionally and as a person
2years course graduate and also Computer
as well. I wanted to shift in an industry where in
technician course and Costumer service course
I can interact with, and help people about their
under by Tesda and my work experience is piler
queries and concerns.
machine operator in a commonwealth and I’m a
Computer technician in army signal regiment in What motivates you to go to work?
6 months and I’m attending seminars like job- - what motivates me to go work is to have work,
start by peso and basic networking by cisco is to have friends, is to have a sense of
company and radio signal transmission by army responsibility and also wanted to learn and
signal regiment, and my hobbies I love to do improve myself, through working in this
java programming in Net-beans and I like to industry.
singing and cooking and also playing a reggae
song because its feel me happier that all sir How would you handle a high-pressure
thank you. environment?
-I keep myself calm and focus on multi-tasking
Introduce yourself without using any while being patient.
information here in your resume?
- I can say that I’m a person with good What are your strengths?
personality, I’m friendly trust worthy and a - My strength is my eagerness to learn because
good listener , I like to hear others idea and it Help to me learn the job so that I can perform
combine together while working with them as a well and be an asset to your company after one
team sharing idea is the key for the success, I’m to two years.
hard working person a multitasker and fast
What are your weaknesses?
learner I give focus on training to adopt new
- I don’t have any weaknesses, because it is just
thing I have time management I never late in
a state of mind, where in if your mindset is
my previous job I got excellent attendance with
great, everything will follow.
my schedule I don’t lie to my superior just to
skip my work, I’m very flexible I can work How do you handle an irate customer?
overtime and shifting schedules. - I will remain calm, I will understand each of
the customer concern, I will solve it
Why we should not hire you?
immediately, I will address problems that might
- if you are not looking for a fast learner
occur in the future to avoid future call backs
employee or a goal-oriented employee then, do
which will lead to unsatisfied customer.
not hire me …
Why do you want to work in a call center?
Why do you want to work for our
-because call center is one of the fastest
company? growing industry here in the Philippines.
-I applied here because I am dreaming to be
They’re multiplying in a blink of an eye. Not all
part of a BPO company, and somehow to
people can work in a fast-paced environment
explore and gather experience. Aside from good
like contact center. I wanted to challenge
salary offer and a friendly working environment,
myself, I’m up for the challenge to be a top Have you ever had a conflict with your
customer service representative, team leader or manager?
-No, my work ethic is strong, so there’s been no
What’s your idea of a call center?
reason for conflict, however, at times I have had
- a call center is based from the name itself, a
disagreement, on how to resolve a particular
contact center. Customer will contact agents
problem for a customer, but I have always been
because they have problem. Our role is to
able to talk it out, and find a solution that my
listen, acknowledge and solve all their problems
team leader has supported.
in a timely manner to build a good customer
experience. What is an excellent customer service?
- excellent customer service is when you leave
How you rate yourself on communication
your customer happy and satisfied in your
skills?
service and the customers get all the
-if I would rate myself on my communication
information and assistance, they needed in
skill, I would rate myself 7 out of 10, because. I
order to accomplish what complaints or
can understand English and have a conversation
problems they have.
with other people with confidence, and I’m still
in the learning process. How much is your expected salary?
-whatever amount you give to people with my
Are you comfortable with night shifts?
qualifications as per company policy would be
- Yes, of Course because night shifts. Will
fine,
provide additional income, as per company
policy with night differential and I love that. What will make you qualified to work in a
call center?
Do you enjoy working in a team?
- well I can say that I am qualified to work in a
- any work in an organization requires team
call center because I am dedicated to be part of
work. So, the answer to your question should
this company, I am very flexible and I don’t have
always be yes,
any complaints in shift work or working at night.
I really enjoy working together with a team to
I am hardworking person with a positive
gain ideas from your team as well.
attitude towards my career and life. And lastly I
What question do you have for us? am very patient and I know how to deal with
- when can I join? stress, I believe that this qualities make me
qualified to work as a call center agent.
How long will you be able to stay in this
company? What makes you unique from the other
-As long as I feel challenged professionally, applications?
- everyone of us has our strengths and
What are your goals? uniqueness, we can be unique in our own
-My goal is to become a regular employee in different ways and I can say what makes me
this company. probably after working for a unique is my authenticity and being truthful to
couple of years in this company, I would like to you and to myself.
see myself take on more responsibilities like
maybe become a supervisor or a trainer. Define success?
- success is the fruit of your hard works.
how you tell good call center quality? information of the costumer like name, number
- First thick Positive and act knowledge your to continue to know each other and become a
costumer then tell your name and recognize the regular costumer, lastly is thanks after all what
customer needs. encourage listen and you have done good customer service don’t
understand their desire and demonstrate your forget to say thank you to the costumer.
expertise to promote your product quality and
you have a question?
sympathy, encourage more to promote your
-what you want to see in your applicant, and
promotion in your items. knowing the
why you should hire him.

What’s the difference between hearing Everything is happening because of Destiny,

and listening? Decision, and Explain.?
-hearing is one of the 5 senses, while listening is - Destiny come’s after your decision. We can
a way on how you appreciate someone’s change our destiny by making a good decision.
thoughts or opinion. What can you contribute to the company?
What more toxic for you, signing a job - I am very positive that I will greatly contribute
offer for a challenging account or you still to the company by making sure to always come
to work on time and not doing any absences. I
looking for a job?
believe, with that I can surely perform well with
-Looking for a job is more toxic as compared to
my job. I can assure you that I am very
signing a contract for a challenging account. In
professional and once you hire me, I will make
signing a contract, you already know what’s
sure to go extra mile in providing excellent
ahead of you. Just have to equip yourself with
customer service that will greatly help to the
confidence and courage and prepare to win.
company’s growth.
Unlike in looking for a job, everything is
uncertain. The uncertainty that leads you to What’s the difference between urgent and
doubt yourself and let fear consume you. important?
-the difference between urgent and important,
What is your motto in life?
urgent is something that requiring immediate
-take the risk or lost the chance.
action. Important, is something that highly
What’s the difference between honesty and valued or necessary.
integrity?
Describe your idea working environment?
-honesty is all about telling the truth, and
- My idea work environment is where I can
integrity is just by doing the right thing even if
learn more thing that might help for me to grow
there’s no one watching.
and would able to teach and leave good
experience as well.

What’s the difference between good and What’s the difference between speaking over
excellent customer service? the phone and speaking with someone
-for me good customer service is meeting personally?
customer’s expectation, while excellent - Speaking over the phone is limited, while
customer service is exceeding their speaking personally is unlimited. You can share
expectations. thoughts over the phone but you cannot share
emotions through telephone.
 What’s the difference between living and What is your favorite quote?
existing? -experience is the source of knowledge.
-for me living is embracing life, creating
What’s the difference between responsibility
memories, making your purpose. Existence is
and obligation?
just like been in here without any interaction,
-Responsibility is a duty. it is a thing that you
without any purpose.
need to do while obligation is a commitment
that you must comply.

What is the one your regret the most in life? which one do you support freedom of speech
Like if you could turn back time, you will or cybercrime law.?
change it or decide not to do it.? -cybercrime law because many abuses the
-all of my mistakes, disobey, and decision usage of social media that sometimes invade
making in my life? I don’t have any regrets, the privacy of a person without even punishing.
because I learned from it. Those mistakes made The person who did the offense. I wound rather
me who I am today and also make the better not to support freedom of speech because
version of myself. sometimes freedom of speech abused by some
by telling lies and offending words that leads to
offend publicly other person.

Sell me this pen.? having a magnet glued on your phone. And you
- hi good morning! I am so excited to share this always bring your phone with you right? So, the
new product that we have. But let me ask you pen goes with it! Not just that, this pen used to
first, have you ever experienced in your life be 10pesos but we have it on flash sale so you
wherein you need to use a pen but can’t find can get it for only 5pesos! How does that
one? When you have to sign something that is sound? Amazing, right? It is not everyday that
really important and urgent but found yourself you get something with a discount of more than
having to pen use at all? Well, if yes, this is the half of its price! What are you waiting for? Gran
perfect pen for you! You will never be going to one now and enjoy the convenience of having it
lose this pen, because it can be attached on anytime and anywhere!
your phone! Yep, you heard it right, it’s like
If you’ll fail in this interview, what do you world features.?
think is the reason? -my phone has the capability to identify its
-I won’t think of any reason, because I believe owner. Maybe its not that special to others, but
the failures are exceptional, meaning no one compared before phone nowadays become
can avoid failing. But it does not mean giving smarter, because of the additional features for
up. I would treat it positively. Failures servers as the privacy, and security. Nowadays it’s easy for
motivation for me to succeed next time. other to steal one’s identity, but thru the use of
new technology, we can prevent them.
Tell me one special feature of your phone.
You can invent as long as it’s not out of this

why your should hired you!?

your should hired me because im a competitive and hard worker and also a fast learner. i can do a
multiple task like my previous work. because im computer technician before at army signal regiment and
also a piler machine operator at commonwealth foods, and i have a cisco networking seminar and
training .am comsci 2years graduate. thats why i can do Java Programming in Netbeans . I know my
knowledge is not enough thats why im continuing to explore and develop some of my skills and that's
why I want to work in your respected Company to Learn and explore my ability to this job. just think
positive and dream high.