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Trouble Resetting Procedure by Trouble Reset Function

The document discusses troubleshooting procedures for a bizhub device. It describes how trouble codes are displayed, different trouble resetting procedures based on code rank, and specific procedures to reset codes by trouble reset function or remotely.

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alejandro gomez
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
27 views

Trouble Resetting Procedure by Trouble Reset Function

The document discusses troubleshooting procedures for a bizhub device. It describes how trouble codes are displayed, different trouble resetting procedures based on code rank, and specific procedures to reset codes by trouble reset function or remotely.

Uploaded by

alejandro gomez
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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bizhub C281/C221/C221s K TROUBLESHOOTING > 3.

TROUBLE CODE

3. TROUBLE CODE
3.1 Display procedure
• The machine’s CPU performs a self-diagnostics function that, on detecting a malfunction, gives the corresponding malfunction code on the
control panel.
Ex.: Machine Trouble Service Call (XXXX)

3.2 Trouble resetting procedure


• Different malfunction resetting procedures apply depending on the rank of the trouble code.
* List of malfunction resetting procedures
Trouble code rank Resetting procedures
Rank A Trouble reset: Refer to the Trouble resetting procedure by Trouble Reset Function.
Rank B Opening/closing the front door or right door.
Rank C Turning main power switch OFF/ON

3.2.1 Trouble resetting procedure by Trouble Reset Function


(1) Use
• If the all troubles occur and the status would not be cleared by turning main power switch OFF and ON again, or opening and closing the
front door, clear the status of the machine.
• To be used when the status would not be cleared by turning main power switch OFF and ON again, or opening and closing the front door
in case of a trouble.

(2) Procedure
1. Turn OFF the main power switch.
2. Open the front door.
3. Turn main power switch ON while pressing the Utility key.
4. Select the [Start], and press the Select key.
5. Check to make sure that [Power OFF and ON] is displayed and it has been reset.
6. After turning off the main power switch, close the front door and then turn it on again more than 10 seconds after and check if the machine
starts correctly.

3.2.2 Trouble resetting procedure by remote operation


(1) Use
• Trouble can be cleared by remote operation using the applications or CS Remote Care system.
• The combinations of the applications to be used and the ranks of trouble to be cleared are shown below.
Trouble code rank Rank A Rank B Rank C
Application
PageScope Web Connection Cannot be cleared Can be cleared Can be cleared
CS Remote Care (Excluding Can be cleared Can be cleared Can be cleared
communications by fax modem)

(2) Procedure
(a) PageScope Web Connection
1. Access the PageScope Web Connection of the MFP where trouble occurs.
2. The screen for logging into Administrator Mode appears.
3. Check the following message appears; “An error has occurred. Do you want to clear the error?”
Click [Trouble Reset].
4. Click [Trouble Reset] again in the confirmation screen.
5. Check that the MFP starts normally.

(b) CS Remote Care


• Refer to the CS Remote Care Center manual.

K-14

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