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Personal Details Dian Setiawan/Dion: Areas of Expertise Digital Marketing Loyalty Program

This document contains personal details, education qualifications, work experience, skills, and references for Dian Setiawan. He has over 8 years of work experience in finance administration, store management, relationship management, and marketing. His areas of expertise include digital marketing, loyalty programs, market research, and event coordination. He is a confident and hardworking individual skilled in communication, problem solving, and customer relations.

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36 views

Personal Details Dian Setiawan/Dion: Areas of Expertise Digital Marketing Loyalty Program

This document contains personal details, education qualifications, work experience, skills, and references for Dian Setiawan. He has over 8 years of work experience in finance administration, store management, relationship management, and marketing. His areas of expertise include digital marketing, loyalty programs, market research, and event coordination. He is a confident and hardworking individual skilled in communication, problem solving, and customer relations.

Uploaded by

dian setiawan
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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PERSONAL DETAILS

Dian Setiawan/Dion

Male, 19/10/1989
Jl.Pahlawan Revolusi RT 01/RW 02, Duren Sawit, Jaktim.
Email : diswan99@gmail.com
Phone : 0822.0822.0526
Driving license : Yes

SOCIAL MEDIA

Instagram : @radions
Twitter : @radionst
Facebook : https://www.facebook.com/radions/ AREAS OF EXPERTISE

Digital marketing
ACADEMIC QUALIFICATIONS
Loyalty program
University degree (S.Kom) 2014 (Perbanas University, Jakarta)
Magister Management (MM) (Management Strategic) 2019 Market research
(Perbanas University, Jakarta, INDONESIA)
Competitor analysis

Event coordination
PERSONAL SUMMARY

A confident, honest and hardworking individual with experienced in marketing


and digital communication, public relation, media awareness, business development PERSONAL SKILLS
and customer relations. Effective communicator with superior negotiation skill,
result oriented problem solver and presentable outlook.
Resilience
WORK EXPERIENCE

PT. Dian Artha Tama ( Konsultan Aktuaris ) Hands on attitude


JL. Warung Jati Timur No. 27 Blok B Jakarta 12760 (021) 7972044, 7972045.
Finance Admin Mei 2020 – Juni 2021
HOBBIES
Duties
Sport
• perform the main tasks of the financial administration staff section
• Make books and financial reports Charity social activity

• Archiving and data entry Traveling


• Monitor and make payments to suppliers
Social media
• billing to customers
• Manage company documents and correspondence Culinary explore
The Grand Signature Piano ( Musical instrument manufacturer, piano distributor)

Plaza Indonesia Level 3 H11A – H12, Jakarta 10350. (021) 29924346


Store Manager September 2016 – April 2020

Duties

• Develop business strategies to raise our customers’ pool, expand store traffic and Optimize
Profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behaviour and high performance

Bank Mega (Manajemen Training MFLA/Mega First Leader Academy)

JL. Kapten Tendean 12-14 A, Jakarta Selatan 12790 (021) 79175000


Relationship Manager July 2014 – Agustus 2016
Duties

• Head responsibility to exceed business objectives, customer service satisfaction and account
profitability
• Setting up meetings with new clients
• Researching the latest products and regulations
• Looking for new sales opportunities
• Develop and maintain relations with Epsilon team to search customer business needs.
• Support team staff adequately to accomplish service needs of client
• Conduct additional transactions in current and new client segments.
• Create monthly report
MahakaGroup (Republika)

JL. Warung Buncit Raya No. 37, Jakarta 12550. (021) 7803747
Marketing July 2012 – 2014

Duties :

• Create marketing and promotional materials, both print and electronic.


• Prepare material promotion to be presented.
• Work with manager and business units to determine event budget and manage expenses to that
budget.
• Promote products and services through public relations initiatives.
• Develop marketing communications campaigns.
• social media content
• Prepare briefing materials.
• Coordinate scheduling social media and promo.
• Prepare meeting agendas
• Maintain loyalty customer
• Create partnership in doing cross promotion program.
• Create monthly report

SKILLS AND COMPETENCIES

• Computer Skill.
• Sport.
• Entertainer
• Negotiation, presenting, reporting, teaching and social media

REFERENCES – Available on request.

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