Dell EMC NetWorker Module for Microsoft

Version 19.1

Installation Guide
302-005-507
REV 01
Copyright © 2009-2019 Dell Inc. or its subsidiaries. All rights reserved.

Published May 2019

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2 NetWorker Module for Microsoft 19.1 Installation Guide

CONTENTS

Figures 5

Tables 7

Preface 9

Chapter 1 Introduction 13
Overview.....................................................................................................14
Requirements..............................................................................................14
Requirement when restoring backups taken with NMM 8.2.x or
earlier............................................................................................. 15
Unsupported Microsoft Windows features..................................... 15
Supported Microsoft .NET Framework versions.............................15
Supported NetWorker server and client versions........................... 15
Hardware requirements..................................................................16
Licensing........................................................................................ 17
Authorization requirements............................................................ 18
Microsoft hotfixes..........................................................................18
Exchange Server-specific configuration requirements................................ 18
NMM Exchange Admin Configuration tool..................................... 18
NMM requirements for MAPI client and collaboration data objects...
19
Exchange backup prerequisites..................................................... 20
NetWorker restricted datazone environments............................... 20
Prerequisites for installing ItemPoint SharePoint GLR................................20
Install the ItemPoint Agent for Content Transfer Service for
SharePoint Server granular level recovery..................................... 21

Chapter 2 Configuration Checks and Installation 23

Accessing the installation files.................................................................... 24
Running preconfiguration checks and installing the software..................... 24
Installing NMM in MSCS and MSFCS environments...................................28
Installing NMM on Windows Server Core................................................... 28
Identifying or diagnosing system configuration issues................................ 29
Uninstalling or changing installation options............................................... 29
Upgrading NMM.........................................................................................30
Upgrading the client operating system from Windows Server 2012
to a later version............................................................................ 31
Using Client Push to upgrade NMM............................................... 31
Upgrading NMM from a previous release....................................... 31
Upgrading from NME or NMSQL................................................... 32
Upgrading to NMM with a dedicated storage node........................33

Chapter 3 Silent Installation 35

Install NMM silently.................................................................................... 36

NetWorker Module for Microsoft 19.1 Installation Guide 3

CONTENTS

Commands for silent installation of NMM...................................... 36

Remove NMM silently.................................................................................37
Upgrade NMM silently................................................................................ 37
Modify NMM silently.................................................................................. 38

Chapter 4 Configuration Tasks 39

Configuring a dedicated storage node for NMM.........................................40
Configuring a Direct File Access folder.......................................................40
Configuring NMM Proxy Recovery Agent for Hyper-V FLR........................40
Events notifications and errors....................................................................41
Removing directives after migrating to NMM.............................................42
Troubleshooting installation issues............................................................. 42

Appendix A Required Microsoft Hotfixes 45

Hotfix updates that are required for VSS backup and recovery.................. 46
Hotfix updates that are required for Exchange Server backup and recovery..
46

4 NetWorker Module for Microsoft 19.1 Installation Guide

FIGURES

1 NMM Exchange Admin Configuration tool.................................................................. 19

2 NMM Installation Options page.................................................................................. 26

NetWorker Module for Microsoft 19.1 Installation Guide 5

FIGURES

6 NetWorker Module for Microsoft 19.1 Installation Guide

TABLES

1 Revision history............................................................................................................ 9
2 Style conventions........................................................................................................10
3 NMM support matrix for NetWorker server versions.................................................. 16
4 Exchange server hardware requirements ...................................................................17
5 Exchange Server GLR MAPI/CDO requirements.........................................................19
6 NMM installer variables.............................................................................................. 37
7 Commands for NMM installation ................................................................................37
8 Notifications and errors...............................................................................................41
9 Hotfixes that are required for NMM for VSS backup and recovery.............................46
10 Hotfixes that are required for NMM for Exchange Server backup and recovery.........46

NetWorker Module for Microsoft 19.1 Installation Guide 7

TABLES

8 NetWorker Module for Microsoft 19.1 Installation Guide

Preface

As part of an effort to improve product lines, periodic revisions of software and

hardware are released. Therefore, all versions of the software or hardware currently in
use might not support some functions that are described in this document. The
product release notes provide the most up-to-date information on product features.
If a product does not function correctly or does not function as described in this
document, contact a technical support professional.

Note

This document was accurate at publication time. To ensure that you are using the
latest version of this document, go to the Support website https://www.dell.com/
support.

Purpose
This guide contains information about how to install and configure the NetWorker
Module for Microsoft (NMM) Release 19.1 software.

Note

The NetWorker Module for Microsoft Administration Guide supplements the backup and
recovery procedures described in this guide and must be referred to when performing
application-specific tasks. Ensure that you download a copy of the NetWorker Module
for Microsoft Administration Guide from the Support website at support.emc.com
before using this guide.

Audience
This guide is part of the NetWorker Module for Microsoft documentation set and is
intended for use by system administrators during the setup and maintenance of the
product.
Readers should be familiar with the following technologies that are used in backup and
recovery operations:
l NetWorker software
l NetWorker backup management
l Microsoft Volume Shadow Copy Service (VSS) technology
Revision history
The following table presents the revision history of this document.

Table 1 Revision history

Revision Date Description

01 May 20, 2019 First release of this document for the NetWorker
Module for Microsoft 19.1 release.

Related documentation
The NMM documentation set includes the following publications:
l NetWorker Module for Microsoft Release Notes

NetWorker Module for Microsoft 19.1 Installation Guide 9

Preface

l NetWorker Module for Microsoft Administration Guide

l NetWorker Module for Microsoft Installation Guide
l NetWorker Module for Microsoft for SQL and SharePoint VSS User Guide
l NetWorker Module for Microsoft for SQL VDI User Guide
l NetWorker Module for Microsoft for Exchange VSS User Guide
l NetWorker Module for Microsoft for Hyper-V User Guide
l ItemPoint for Microsoft SQL Server User Guide
l ItemPoint for Microsoft Exchange Server User Guide
l ItemPoint for Microsoft SharePoint Server User Guide
l NetWorker documentation set
Special notice conventions that are used in this document
The following conventions are used for special notices:

NOTICE

Identifies content that warns of potential business or data loss.

Note

Contains information that is incidental, but not essential, to the topic.

Typographical conventions
The following type style conventions are used in this document:

Table 2 Style conventions

Bold Used for interface elements that a user specifically selects or clicks,
for example, names of buttons, fields, tab names, and menu paths.
Also used for the name of a dialog box, page, pane, screen area with
title, table label, and window.

Italic Used for full titles of publications that are referenced in text.
Monospace Used for:
l System code
l System output, such as an error message or script
l Pathnames, file names, file name extensions, prompts, and
syntax
l Commands and options

Monospace italic Used for variables.

Monospace bold Used for user input.

[] Square brackets enclose optional values.

| Vertical line indicates alternate selections. The vertical line means or

for the alternate selections.

{} Braces enclose content that the user must specify, such as x, y, or z.

... Ellipses indicate non-essential information that is omitted from the

example.

10 NetWorker Module for Microsoft 19.1 Installation Guide

 Preface

You can use the following resources to find more information about this product,
obtain support, and provide feedback.
Where to find product documentation
l https://www.dell.com/support
l https://community.emc.com
Where to get support
The Support website https://www.dell.com/support provides access to product
licensing, documentation, advisories, downloads, and how-to and troubleshooting
information. The information can enable you to resolve a product issue before you
contact Support.
To access a product-specific page:
1. Go to https://www.dell.com/support.
2. In the search box, type a product name, and then from the list that appears, select
the product.
Knowledgebase
The Knowledgebase contains applicable solutions that you can search for either by
solution number (for example, KB000xxxxxx) or by keyword.
To search the Knowledgebase:
1. Go to https://www.dell.com/support.
2. On the Support tab, click Knowledge Base.
3. In the search box, type either the solution number or keywords. Optionally, you
can limit the search to specific products by typing a product name in the search
box, and then selecting the product from the list that appears.
Live chat
To participate in a live interactive chat with a support agent:
1. Go to https://www.dell.com/support.
2. On the Support tab, click Contact Support.
3. On the Contact Information page, click the relevant support, and then proceed.
Service requests
To obtain in-depth help from Licensing, submit a service request. To submit a service
request:
1. Go to https://www.dell.com/support.
2. On the Support tab, click Service Requests.

Note

To create a service request, you must have a valid support agreement. For details
about either an account or obtaining a valid support agreement, contact a sales
representative. To get the details of a service request, in the Service Request
Number field, type the service request number, and then click the right arrow.

To review an open service request:

1. Go to https://www.dell.com/support.
2. On the Support tab, click Service Requests.
3. On the Service Requests page, under Manage Your Service Requests, click
View All Dell Service Requests.

NetWorker Module for Microsoft 19.1 Installation Guide 11

Preface

Online communities
For peer contacts, conversations, and content on product support and solutions, go to
the Community Network https://community.emc.com. Interactively engage with
customers, partners, and certified professionals online.
How to provide feedback
Feedback helps to improve the accuracy, organization, and overall quality of
publications. You can send feedback to DPAD.Doc.Feedback@emc.com.

12 NetWorker Module for Microsoft 19.1 Installation Guide

CHAPTER 1
Introduction

This chapter includes the following sections:

l Overview............................................................................................................ 14
l Requirements..................................................................................................... 14
l Exchange Server-specific configuration requirements........................................18
l Prerequisites for installing ItemPoint SharePoint GLR....................................... 20

Introduction 13
Introduction

Overview
The NetWorker Module for Microsoft (NMM) software provides backup and recovery
support for Microsoft applications.
You can use NMM to back up and recover:
l Microsoft SQL Server
l Microsoft SharePoint Server
l Microsoft Exchange Server
l Microsoft Hyper-V Server
Review the following information before you install and run NMM:
l NMM includes a Microsoft Volume Shadow Copy Service (VSS) requestor to
perform backup and recovery operations. If you use a VSS solution other than the
one that is configured with NMM to delete shadow copies that NMM created, data
loss can occur. Restoring an application with a different VSS solution might
prevent the application from being restored with NMM.

l Backing up a Microsoft application server with multiple backup products can cause
products to respond unexpectedly. If you use NMM, do not use other products to
back up a Microsoft application server.

Requirements
Review the information in this section before you continue with the NMM installation.
The NetWorker client or storage node, NetWorker Extended Client (if required), and
NMM software must be installed separately.
The NetWorker Installation Guide describes how to install the NetWorker client,
NetWorker storage node, and NetWorker Extended Client. When you update from an
earlier release, install the NetWorker Extended Client only.
Ensure that you install the required components in the following sequence on the
application host:
1. NetWorker storage node (includes the NetWorker client):
Run NetWorker-19.1.exe from the NetWorker package, and then select
Storage Node.
2. NetWorker client:
If the NetWorker storage node is not installed, install the NetWorker client
separately.
Run NetWorker-19.1.exe from the NetWorker package, and then select Client.
3. NetWorker Extended Client (if required):
Run lgtoxtdclnt-19.1.exe from the NetWorker package.
The NetWorker Installation Guide provides more information about the additional
features in the Extended Client package.
4. NMM software.
Run NWVSS.exe to start the NMM Installation wizard.
NMM is an application client and cannot be installed on a NetWorker server.

14 NetWorker Module for Microsoft 19.1 Installation Guide

 Introduction

Note

The NetWorker E-LAB Navigator at https://elabnavigator.emc.com/eln/elnhome

contains the most up-to-date information about NMM compatibility.

Requirement when restoring backups taken with NMM 8.2.x or earlier

If you have backed up data with NMM 8.2.x or earlier and plan to recover the existing
backups with NMM 19.1, you must install the NetWorker Extended Client and the
NetWorker client. Select lgtoxtdclnt-19.1.exe and NetWorker-19.1.exe
from the NetWorker package before you install NMM.

Note

If the NetWorker Extended client is not installed before the Restore of NMM 8.2.x
and Earlier Backups (VSS workflows) option is selected during the installation, the
NMM installer displays an error.

Unsupported Microsoft Windows features

NMM does not support the following Microsoft Windows features:
l Windows IA64 editions
l Windows Small Business Server editions
l Snapshot Hardware Provider based proxy backup of Windows dynamic disks
l Single Instance Storage (SIS)

Supported Microsoft .NET Framework versions

NMM supports Microsoft .NET Framework versions 4.0, 4.5, 4.5.1, 4.5.2, 4.6, or 4.6.2
with the condition that each Microsoft server version and application host version
support specific Microsoft .NET Framework versions.
The Microsoft documentation provides details about supported Microsoft .NET
Framework versions.

Supported NetWorker server and client versions

This section provides the NMM support matrix for NetWorker server and client
versions.
Refer to the individual NMM release sections of the NetWorker E-LAB Navigator at
https://elabnavigator.emc.com/eln/elnhomefor more specific details.
Consider the following points:
l When a NetWorker version is referred to as "NetWorker x or later", the version
includes the respective NetWorker release as well as any subsequent releases.
l When a NetWorker version is referred to as "NetWorker x.x," for example
NetWorker 9.2.x, the version includes:
n Maintenance releases and service packs that are released after a respective
NetWorker or NMM release.
n Cumulative HotFix releases.
l For Windows Server 2012 R2 protection, it is strongly recommended that you
upgrade to NMM 8.2 SP1 or later, which contains the latest fixes related to
Microsoft updates for Windows Server.

Requirement when restoring backups taken with NMM 8.2.x or earlier 15

Introduction

l Install the NetWorker client software on the host before installing the NMM
software. If the host is a DSN, install the NetWorker Storage node software while
you are installing the NetWorker client.
Supported NetWorker server versions
Table 3 NMM support matrix for NetWorker server versions

NetWorker server version NMM 19.1

NetWorker server 19.1 Yes

NetWorker server 18.2 Yes

NetWorker server 18.1 Yes

NetWorker server 9.2 Yes

NetWorker server 9.1 Yes

NetWorker server 9.0.1 Yes

NetWorker server 9.0 Yes

NetWorker server 8.2 SP3 and SP4 Yes

NetWorker server 8.2 SP1 and 8.2 SP2 No

NetWorker server 8.2 No

Supported NetWorker client versions

Install the same version of the NetWorker client and NMM on the host where NMM is
installed. For example, when you install NMM version 19.1, install NetWorker client
version 19.1.

Hardware requirements
The minimum hardware requirements for the application host where NMM is installed
are:
l CPU: 2.0 GHz
l Physical memory: 4 GB
l Host architecture: x64 systems only
This requirement applies to all hosts:
n Microsoft Exchange Server
n SharePoint Server
n Active Directory
n Hyper-V
n Microsoft SQL Server

Exchange server hardware requirements

Exchange places additional demands on computer hardware and resources beyond the
base requirements for NMM.
Ensure that the computer running the Exchange server meets or exceeds Microsoft
hardware recommendations.
The following table describes the recommended hardware requirements for the
Exchange server.

16 NetWorker Module for Microsoft 19.1 Installation Guide

 Introduction

Table 4 Exchange server hardware requirements

Requirement Description
Memory (RAM) Exchange server often requires additional memory (RAM). Start with
8 GB of RAM. The amount of additional or total memory that is
required depends on current system performance with existing
memory:
l If the memory resources are strained and performance is slow
with normal NMM operations, add significantly more memory to
support Exchange operations.
l If the memory performance is adequate with normal NMM
operations, additional memory might not be required to support
Exchange operations.

Disk staging area Exchange server requires additional disk space for a disk staging area
to hold writes to the Exchange database and log files.

Hyper-V requirements
For best performance, ensure that the Hyper-V environment meets the following
system requirements.
These resources must be available on the Hyper-V proxy node during the backup
window for only NetWorker/NMM purposes.
When planning and allocating resources, do not exceed 70% utilization of the rated
capacity of any hardware element (CPU, RAM, backplane, or NIC).
Hyper-V proxy node in a single proxy environment:
l 1 Gb/s LAN connection to DD, or a minimum 100 MB/s transfer rate
l 1 GHz CPU (single core)
l 512 MB RAM
Hyper-V proxy node in a multi-proxy environment:
l Shared 10 Gb/s LAN connection to DD, or a 400 MB/s transfer rate
l 4 GHz CPU total (or 2 GHz dual core)
l 2 GB RAM

Licensing
Consider the following license considerations for NMM:
l For physical server environments, only one NMM license is required to manage
multiple instances of supported applications on the same server (physical host).
l For virtual server environments, one NMM license is required for each application
type (SQL, Exchange, SharePoint, Hyper-V) per physical host. The license can be
used multiple times and within all the virtual guests on a single physical server for
that application type.
l NMM requires one license per active node in a cluster environment (active-active
requires two licenses).
l Licenses for NME (Exchange) and NMSQL can be used with NMM. Supporting
these licenses ensures that customers can upgrade from NME (which is now end-
of-sale) to NMM and avoid licensing changes.

Licensing 17
Introduction

l ItemPoint does not require a separate license.

l NMM licenses cannot be used with the legacy modules for Exchange and SQL.
The NetWorker Licensing Guide provides further details.

Authorization requirements
The configuration and operation of NMM backups and recoveries require authorized
access to data for the user backing up and recovering NMM data. The NetWorker
Module for Microsoft Administration Guide provides details about the privileges to
enable.

Microsoft hotfixes
For NMM to function correctly with each supported Microsoft application, ensure that
you install the required Microsoft hotfixes.
Install the required updates and hotfixes from the Microsoft website:
l Install the latest hotfixes for the Microsoft Windows operating system.
l Install the .NET Framework and the following .NET Framework updates:
n KB2604121: http://support.microsoft.com/kb/2604121
n KB2656351: http://support.microsoft.com/kb/2656351
n KB2729449: http://support.microsoft.com/kb/2729449
n KB2736428: http://support.microsoft.com/kb/2736428
n KB2737019: http://support.microsoft.com/kb/2737019
n KB2742595: http://support.microsoft.com/kb/2742595
n KB2600217: http://support.microsoft.com/kb/2600217
n KB2533523: http://support.microsoft.com/kb/2533523
n KB2468871: http://support.microsoft.com/kb/2468871

Note

Without these updates, backups fail.

l The Required Microsoft Hotfixes on page 45 section provides the list of specific
hotfixes that are required for each Microsoft application that is protected by the
NMM software.

Exchange Server-specific configuration requirements

Complete certain configuration tasks before you install the NetWorker client and the
NMM software for Exchange Server backup and recovery.
The NetWorker Module for Microsoft for Exchange VSS User Guide provides more
information about all of the configuration requirements described in this section.

NMM Exchange Admin Configuration tool

The NMM Exchange Admin Configuration tool enables you to create or reset account
permissions with the necessary privileges to perform backup and recovery operations
on an Exchange Server. After installing NMM, use the tool to create an account, or to
modify, validate, and update existing account privileges.
You must configure a user after installing NMM. When NMM is installed with the
NMM Installation wizard, the NMM Exchange Admin Configuration tool runs

18 NetWorker Module for Microsoft 19.1 Installation Guide

 Introduction

automatically. When NMM is installed silently, you must manually open the NMM
Exchange Admin Configuration tool.
To use the NMM Exchange Admin Configuration tool, you must be logged in with
domain administrator permissions. You can use a non-administrative user to run the
NMM Exchange Admin Configuration tool only if you select Skip Active Directory
Authentication and configure the user with the tool on each Exchange Server node.
You can use the Exchange NMM Admin Tool to create users, configure existing users,
and assign correct permissions to existing users. NMM uses the user account that is
set in the registry by the NMM Exchange Admin Configuration tool to perform
backup, database, or granular-level recovery.
The following figure shows the NMM Exchange Admin Configuration tool landing
page.
Figure 1 NMM Exchange Admin Configuration tool

NMM requirements for MAPI client and collaboration data objects

NMM requires Microsoft Exchange Server MAPI Client and Collaboration Data
Objects 1.2.1 Kit for granular-level recovery (GLR) of Exchange Servers through the
NMM UI.

Note

NMM also supports GLR of Exchange Servers with ItemPoint for Microsoft Exchange
Server. It is recommended that you use ItemPoint for Microsoft Exchange Server for
GLR instead of the NMM UI. See the "Exchange server GLR using ItemPoint" section
in the NetWorker Module for Microsoft for Exchange VSS User Guide for the required
Outlook version. If you use ItemPoint for Microsoft Exchange Server, MAPI is not
required for GLR.

The following table outlines the MAPI/CDO version requirements with different
versions of Exchange Server.

Table 5 Exchange Server GLR MAPI/CDO requirements

Exchange Server version Required MAPI/CDO version

Exchange Server 2010 MAPI/CDO 1.2.1 version 6.5.8244.0 or earlier

Exchange Server 2013 MAPI/CDO 1.2.1 version 6.5.8353.0 or later

Exchange Server 2016 Not applicable

GLR of Exchange Server 2016 is supported only through
ItemPoint for Microsoft Exchange Server.

NMM requirements for MAPI client and collaboration data objects 19

Introduction

Table 5 Exchange Server GLR MAPI/CDO requirements (continued)

Exchange Server version Required MAPI/CDO version

Exchange Server 2019 Not applicable
GLR of Exchange Server 2019 is supported only through
ItemPoint for Microsoft Exchange Server.

The Exchange Server 2010 and 2013 software does not include the MAPI client
libraries and CDO. You can download the client library and CDO package from
Microsoft’s website. For information about downloading and installing this software,
search for "Microsoft Exchange MAPI Client and Collaboration Data Objects" on the
Microsoft Download Center website.
The NetWorker E-LAB Navigator at https://elabnavigator.emc.com/eln/elnhome
contains information about the most recent version of the MAPI and CDO kit that
NMM supports.

Exchange backup prerequisites

Ensure that you meet the following prerequisites before you perform backup
procedures:
l Install the required .NET Framework version. The NetWorker Module for Microsoft
Release Notes provides more information about the required .NET Framework
version.
l Install the latest NMM hotfixes and cumulative updates.
l When configuring backup and recovery of a database availability group (DAG),
ensure that each DAG node uses the same version of Exchange Servers, Windows
Servers, and service packs or cumulative updates.
l Install the NetWorker client and NMM software on all Exchange Servers that you
want to backup.
l Ensure that the user who administers backup operations is assigned the required
privileges.

NetWorker restricted datazone environments

NMM supports NetWorker restricted datazone (RDZ) environments. An RDZ adds an
additional permission-checking layer.
To perform DAG backups and recoveries in an RDZ, configure additional permissions
and configurations. The NetWorker Module for Microsoft Administration Guide provides
details about the required permissions and configuration. The NetWorker Administration
Guide provides detailed information about the NetWorker RDZ feature.

Prerequisites for installing ItemPoint SharePoint GLR

To perform granular level recovery using ItemPoint for Microsoft SharePoint Server,
ensure that you meet the following requirements:
l Configure a Direct File Access folder. See the section Configuring a Direct File
Access folder on page 40 for more information.
l Install the ItemPoint Agent for Content Transfer service (SetupACTS.exe) on
each SharePoint Server you intend to use as a target.
The SetupACTS.exe installer is available as part of the NMM 64-bit package.

20 NetWorker Module for Microsoft 19.1 Installation Guide

 Introduction

Before you perform the installation, ensure that:

n You have SharePoint Server Administrative privileges and SharePoint Farm
Administrator credentials.
n To ensure that the Agent for Content Transfer Service and any ItemPoint for
Microsoft SharePoint Server clients function correctly, configure the firewall
solutions to allow communication on the TCP port that the Agent for Content
Service Transfer is using.

Install the ItemPoint Agent for Content Transfer Service for SharePoint
Server granular level recovery
Procedure
1. Log in to the SharePoint Server using Administrative privileges.
2. Run the Agent for Content Transfer Service installation wizard SetupACTS.exe.
3. On the Logon Information page, type the User Name and Password for the
SharePoint Farm Administrator User who runs the Agent for Content Transfer
Service. The username must be in the format DOMAIN\Username.
4. On the Agent for Content Service Setting page, in the Port Number field,
use the default value or type a different available port number.

Note

The Temporary File Location path is used during the copy process. Ensure that
sufficient space, possibly up to the amount of data being restored in a single
operation, exists for this task.

The ItemPoint for Microsoft SharePoint Server User Guide provides further
information about operating the Agent for Content Transfer Service.

Install the ItemPoint Agent for Content Transfer Service for SharePoint Server granular level recovery 21
Introduction

22 NetWorker Module for Microsoft 19.1 Installation Guide

CHAPTER 2
Configuration Checks and Installation

This chapter includes the following sections:

l Accessing the installation files............................................................................24

l Running preconfiguration checks and installing the software.............................24
l Installing NMM in MSCS and MSFCS environments.......................................... 28
l Installing NMM on Windows Server Core........................................................... 28
l Identifying or diagnosing system configuration issues........................................29
l Uninstalling or changing installation options.......................................................29
l Upgrading NMM................................................................................................ 30

Configuration Checks and Installation 23

Configuration Checks and Installation

Accessing the installation files

You can access the installation files from a DVD disk or from http://support.emc.com.
To access the NMM software from a local DVD disk, use the following steps:
1. Log in as administrator or equivalent on the NetWorker client.
2. Insert the NMM DVD disk into the DVD drive.
3. Run NWVSS.exe directly from the DVD.
To access the NMM software from Online Support:
1. Log in as administrator or equivalent on the NetWorker client, use the following
steps:
2. Open a web browser and navigate to http://support.emc.com.
3. Browse to the Downloads for NetWorker Module for Microsoft page.
4. Download the 64-bit NMM software .zip file to a temporary location.
5. Extract the .zip file to a folder on the client.

Running preconfiguration checks and installing the

software
Before you begin
Review the Introduction chapter and ensure that the environment meets the
requirements.
Procedure
1. Run the NWVSS.exe file.
The installation wizard starts. The wizard installs the NMM software in the
same path that you used to install the NetWorker client or NetWorker storage
node software.

Note

Do not use non-English characters in the installation path.

2. On the Welcome Wizard page, read the license terms and agreements
carefully. Select the I agree to the license terms and agreements option, and
click Next.
The Configuration Checks Option page appears. The System Configuration
Checker verifies that the setup is correctly configured for backup and recovery
operations.
3. On the Configuration Checks Option page, specify whether to run the System
Configuration Checker.
l To continue with the NMM installation process and skip the System
Configuration Checker, do not select Run System Configuration Checker ,
and then click Next.
The Configure Windows Firewall page appears.
l To run the System Configuration Checker before the NMM installation
process, select Run System Configuration Checker, and then click Next.

24 NetWorker Module for Microsoft 19.1 Installation Guide

 Configuration Checks and Installation

Application Host is selected automatically. The System Configuration

Checker runs the configuration checks on an application server. These
checks are related to the operating system, software components, the
subsystem, and generic conditions that are required for NMM backup and
recovery operations.
Complete the following steps to run the configuration check:
a. Select one of the following applications, and then click Check.
n Microsoft Exchange Server
n Microsoft SharePoint Server
n Microsoft SQL Server
n Microsoft Hyper-V Server
The Installation Progress page appears. The wizard installs the System
Configuration Checker and performs the configuration checks.
Depending on the setup, this process can take some time.
b. When the wizard completes the configuration checks, click Next.
The Result of Configuration Checks page appears.
c. Review the details on the Result of Configuration Checks page.
This page lists the number of checks that have passed, failed, or have
warnings. Correct the checks that have failed and review the ones that
have warnings to ensure that NMM does not encounter problems during
backup and recovery of data.
NMM saves this report as results.html in the local temporary folder
directory C:\Users\Administrator.<host_domain>\AppData
\Local\Temp\2\EmcCfgChk\results.html of the user who is
running the NMM installation wizard. NMM also saves the configuration
check log as cfgchk_log.txt in this folder.
To view the saved report, click Open detailed report.
n To eliminate errors and warnings in the setup, make the required
changes and click Rerun to run the System Configuration Checker
again.
n To ignore the errors and warnings and continue with the installation
process, click Next. Choose this option only in cases when the
configuration checker reports do not relate to the setup or
requirements.
After you complete the System Configuration Checker, the Configure
Windows Firewall page appears.
4. Select either of the following choices, and then click Next:
l Select Configure the Windows Firewall to add exceptions for NMM on the
Windows firewall, so NMM can communicate through any Windows firewall
that may be present on the Windows host.
l Select Do not configure the Windows Firewall if you want to manually
specify NMM exceptions.
For Microsoft SharePoint Server, you must enable Windows Management
Instrumentation (WMI) communication through the firewall.
To allow WMI communication, click Windows Firewall > Allow an app or
feature through windows firewall, and then select domain and private
profiles for Windows Management Instrumentation (WMI).
After you click Next, the NMM Installation Options page appears.

Running preconfiguration checks and installing the software 25

Configuration Checks and Installation

5. Select the required options on the NMM Installation Options page, and then
click Next.
Figure 2 NMM Installation Options page

l If you are upgrading from a previous NMM release, select Restore of NMM
8.2.x and Earlier Backups (VSS workflows). For example, select this
option if you are upgrading from NMM 8.2.3 or later, and you plan to recover
existing backups of Exchange Server, SharePoint Server, and Hyper-V by
using NMM 19.1 (VSS workflows).
The installation wizard completes the following actions when you select
Restore of NMM 8.2.x and Earlier Backups (VSS workflows):
n Installs the NMM release 8.2 SP4 binaries, which are required to perform
restore operations.
n Installs the EldoS driver.
n Creates a Restore previous NMM release backups shortcut on the
Start menu which you can click, to start to recover the older backups.

Note

If you are using NMM for SQL VDI, do not select Restore of NMM 8.2.x
and Earlier Backups (VSS workflows). You can restore previous versions
of NMM backups without this option.
If you used Avamar for deduplication with NMM 8.2.x and earlier releases,
ensure that you install Avamar from the Avamar client package before you
upgrade to NMM 19.1. NMM 19.1 does not support Avamar node backup and
recovery.

l Under Granular Recovery Options:

n Select SharePoint Granular Recovery to enable SharePoint granular-
level recovery (GLR). ItemPoint for Microsoft SharePoint silently installs
while NMM installs.
n Select SQL Granular Recovery to enable SQL Server GLR. ItemPoint for
SQL Server silently installs while NMM installs.

26 NetWorker Module for Microsoft 19.1 Installation Guide

 Configuration Checks and Installation

n Select Exchange Granular Recovery to enable Exchange Server GLR.

ItemPoint for Exchange Server silently installs while NMM installs.

Note

If you are performing Exchange GLR of NMM 8.2.x and earlier backups,
perform a flat-file restore of the database before you use ItemPoint. The
NetWorker Module for Microsoft for Exchange Server VSS User Guide
provides information about performing flat file restore operations.
l Select SQL SSMS Plug-in to perform SQL Server VDI backup and recovery
from the SQL Server Management Studio.
Selecting SQL SSMS Plug-in installs the NetWorker window in the SQL
Server Management Studio GUI.
l If you select SQL SSMS Plug-in, you can aslo select Enable Backup Tab
for Ad-hoc Backup and Enable Script in Backup Window.
l The BBB MountPoint Location field shows the Block Based Backup mount
point location to mount backed-up data from media for granular level
recoveries of Hyper-V and Exchange. The default location is C:\Program
Files\EMC NetWorker\nsr\tmp\BBBMountPoint. To change the
Block Based Backup mount point location, click (...), select the location,
and click OK. In the installation wizard, click Next.
6. If you selected SharePoint Granular Recovery or SQL Granular Recovery,
click Next.
The GLR Options page appears.
The NMM installer selects a default path for the MountPoint Location and
Hyper-V VHD Mount Point Location.
To change the mount point location:

a. Click (...).
b. Select the mount path location.
c. Click OK.
7. Click Install.
The Wizard Progress page appears and the installation begins. The installation
can take several minutes.
For Exchange environments, if you are logged in with Domain Administrator
privileges, the NMM Exchange Admin Configuration tool starts. If you are not
logged in with Domain Administrator privileges, a message displays prompting
you to log in with these privileges.
Use the NMM Exchange Admin Configuration tool to:
l Configure an administrative user.
l Update an administrative password.
l Validate an existing administrative user.
To return to the NMM installation wizard, click OK.

8. On the Complete the Setup page, the output shows the results of the
installation.
To view the setup log file, click the link in the results area of the page. This file
is stored in the NetWorker Module for Microsoft folder in the local

Running preconfiguration checks and installing the software 27

Configuration Checks and Installation

temporary folder directory of the user who is running the NMM installation
wizard.

After you finish

Enable and register the NMM software. The NetWorker Licensing Guide provides
details.

Installing NMM in MSCS and MSFCS environments

You can install the NMM software in Microsoft Cluster Service (MSCS) and Microsoft
Failover Cluster Service (MSFCS) environments.
Procedure
1. If required, ensure that Microsoft Distributed Transaction Coordinator
(MSDTC) software is installed and running.
The NetWorker Module for Microsoft Administration Guide provides details about
when the MSDTC software must be installed and running.

2. Install the NetWorker client (select "client" from the NetWorker-19.1.exe

folder from NetWorker package) on each physical node of the cluster.
3. Install the NMM software on the physical disk of each physical node. Running
preconfiguration checks and installing the software on page 24 provides details.
4. Configure each physical node as a client resource on the NetWorker Server, as
described in each NMM application user guide.
5. In the Remote Access attribute of each virtual client resource, type the names
of the physical nodes, as described in the application user guide.
6. Configure privileges for each physical node on the NetWorker server:
a. In the Users attribute of the Application > Administrators user group, add
the following values on a separate line for each physical node in the cluster:

user=administrator,host=VSS_cluster_node

user=system,host=VSS_cluster_node

where VSS_cluster_node is the DNS hostname of the physical node.

b. Click OK.
The NetWorker Module for Microsoft Administration Guide provides more
information about configuring a clustered client resource.

Installing NMM on Windows Server Core

When you install NMM on Windows 2008 SP2, 2008 R2, 2012, 2012 R2, or 2016
Server Core, the installation process installs the NMM GUI. However, it is not
recommended to use the NMM GUI on a Windows Server core host.
Before you begin
Ensure that you installed the NetWorker client (select "client" from the
NetWorker-19.1.exe file from NetWorker package) software on Windows 2008
SP2, 2008 R2, 2012, 2012 R2, or 2016 Server Core.

28 NetWorker Module for Microsoft 19.1 Installation Guide

 Configuration Checks and Installation

Procedure
1. If the installation files are on a remote host, perform one of the following:
l Use the net use command to mount the remote file system.
l Copy the NMM installation files to Windows 2008 SP2, 2008 R2, 2012, 2012
R2, or 2016 Server Core by using FTP or a general access method.
2. Access the NMM installation files as described in Accessing the installation files
on page 24.
3. Run the NWVSS.exe file in the networker directory to start the NMM
installation.

Note

Do not use the autorun.exe file to install the NMM software.

4. To install the NMM software, follow the wizard prompts.

Running preconfiguration checks and installing the software on page 24
provides details.

Identifying or diagnosing system configuration issues

The NMM installer provides the System Configuration Checker to help identify or
diagnose any configuration or environment issues in the system configuration.
To prevent configuration errors that might lead to failure in data backup or data
recovery of the following applications, run the System Configuration Checker:
l Application host (operating system environment)
l Microsoft Exchange
l Microsoft Hyper-V
l Microsoft SharePoint
l Microsoft SQL

Uninstalling or changing installation options

Run the Setup program (NWVSS.exe) in Change mode to perform any of the
following actions:
l Change the firewall settings for the client.
l Select or remove the SharePoint granular recovery option.
l Select or remove the SQL granular recovery option.
l Select or remove the Exchange granular recovery option.
l Select or remove the SQL SSMS plug-in option, including the Backup tab and the
Script options.
NMM is not uninstalled during the uninstallation of the NetWorker client. First,
uninstall the NMM client, and then uninstall the NetWorker client.
Procedure
1. On the NMM client, log in as a user with administrative access.

Identifying or diagnosing system configuration issues 29

Configuration Checks and Installation

2. Perform one of the following actions to run the Setup program:

l From the command prompt, run the NWVSS.exe file.
l From the Microsoft Windows menus:
a. Select Start > Settings > Control Panel > Programs > Programs and
Features.
b. Select NetWorker Module for Microsoft.
c. Click Change.
3. In the Welcome to NetWorker Module for Microsoft Maintenance window,
click Next.
4. In the Maintenance Type window, select the type of change to perform.
l To change any of the following settings, select the Change option:
n Firewall settings for NMM exceptions
n SharePoint granular recovery option
n SQL granular recovery option
n Exchange granular recovery option
n SQL SSMS plug-in, including the Backup tab and the Script options
l To remove the NMM software from the system, select the Remove option.

Note

After you uninstall NMM, you can continue to perform traditional backups by
using the NetWorker software, which is still available on the host.

5. If you uninstalled or changed NMM with one or more of the following options,
check the NWFS log file, nwfs.raw, to determine whether you must restart
the NMM host:
l SharePoint Granular Recovery
l SQL Granular Recovery
l Restore of NMM 8.2.x and Earlier Backups (VSS workflows)

Upgrading NMM
This section describes NMM upgrade procedures.

Note

Perform a full backup after upgrading from a previous NMM release to NMM 19.1.

Note

If you are upgrading NMM for Exchange from version 8.x or earlier, be aware that
non-federated Exchange database availability group (DAG) backups are no longer
supported. All Exchange DAG backups are federated. The NetWorker Module for
Microsoft for Exchange VSS User Guide provides information about federated backups.

30 NetWorker Module for Microsoft 19.1 Installation Guide

 Configuration Checks and Installation

Upgrading the client operating system from Windows Server 2012 to a later
version
When upgrading the client operating system from Windows Server 2012 to a later
version, perform the following steps.

Note

It is recommended that you perform a full backup before and after upgrading the
client operating system.

Procedure
1. Uninstall NMM by performing the steps that are described in Uninstalling or
changing installation options on page 29.
2. Upgrade Windows Server.
3. Install NMM by performing the steps that are described in Running
preconfiguration checks and installing the software on page 24.

Using Client Push to upgrade NMM

To upgrade from NetWorker 8.1 SP1 or later client and NMM 3.0 or later, use the
Client Push feature.
Client Push provides the ability to distribute software and perform software updates
to one or more NetWorker hosts from the NetWorker server. NMM supports upgrades
only from NMM 3.0 or later in stand-alone environments. Client Push is not supported
for clustered environments or for clients earlier than NMM 3.0. When upgrading NMM
with Client Push, select both the module and the client, or the upgrade fails.
NetWorker Updating from a Previous Release Guide and the nsrpush man page
describe how to use Client Push to update NetWorker products.

Upgrading NMM from a previous release

You cannot perform a direct upgrade from an installation of an NMM release before
NMM 3.0. For example, if you have NMM 2.4 installed and want to use NMM 3.0 or
later, remove the existing installation of NMM and install NMM 3.0 or later.
if you want to recover data that was backed up with an older version of NMM,
consider the following information:
l Recover file system data by using NMM 3.0 or later. File system data cannot be
browsed in the NMM GUI.
l Recover system component by using NMM 2.4 SP1.
l Recover application data other than SharePoint Server web application data with
NMM.
l Recover SharePoint Server web application data with NMM 2.4 SP1.
Procedure
1. Perform a full backup with the existing NMM program.
2. Remove all snapshots. To delete shadow copy entries, use vssadmin or
diskshadow.
3. Remove the existing NMM software:

Upgrading the client operating system from Windows Server 2012 to a later version 31
Configuration Checks and Installation

a. Select Start > Control Panel > Programs and Features.

b. Select NetWorker Module for Microsoft.
c. Select Uninstall. Follow the procedure that is provided in Uninstalling or
changing installation options on page 29.
4. Ensure that a supported version of the NetWorker client or NetWorker storage
node software is installed and running on the application host.
Upgrading to NMM with a dedicated storage node on page 33 provides
details.

5. Run the NMM installer and select the Run System Configuration Checker
option on the Configuration Checks Option page. Running preconfiguration
checks and installing the software on page 24 provides details.
6. If a system restart is pending, restart the system after the NMM installation is
complete.
7. To immediately protect all data with NMM, perform a full backup as soon as
possible after the upgrade.

Upgrading from NME or NMSQL

NMM supports all features of NetWorker Module for Microsoft Exchange Server
(NME) software and NetWorker Module for Microsoft SQL Server (NMSQL)
software. If you use NME or NMSQL, it is recommended that you move to NMM.
You cannot install NMM on a system that has NME or NMSQL installed. Conversely,
you cannot install NME or NMSQL on a system that has NMM installed. To upgrade to
NMM from NME or NMSQL, uninstall NME or NMSQL, and then install NMM.
Procedure
1. Perform a full backup of the Exchange or SQL hosts with the existing NME or
NMSQL program.
2. On each NME or NMSQL client host:
a. Run the Setup program in the maintenance mode.
b. Select the Remove option.

Note

Although this procedure removes the existing NME or NMSQL software, the
configuration information that was created for these products is retained
and is reapplied if you reinstall NME or NMSQL.

3. If required, install a supported version of NetWorker client or NetWorker

storage node software.
4. Run the NMM installer and use the Run System Configuration Checker option
on the Configuration Checks Option page, and then proceed with the
installation.
After you finish
After you install NMM, perform a full backup of the Exchange Server or SQL Server
data. You cannot use NMM to recover data from a backup that was performed by
using NME. You can use NMM to recover data from an NMSQL VDI backup after you
upgrade to NMM.

32 NetWorker Module for Microsoft 19.1 Installation Guide

 Configuration Checks and Installation

Upgrading to NMM with a dedicated storage node

NMM software supports a dedicated storage node that is deployed on the same host
and thus does not require a NetWorker storage node that is shared with other hosts
and software. This solution is useful for individual high-volume backup clients and can
reduce network bandwidth usage.
This solution supports the upgrade from NetWorker 7.6 SP3 or later.
Procedure
1. Uninstall the earlier version of NMM software.
2. Install a supported version of NetWorker storage node on the NMM host.
The NetWorker Installation Guide provides details.

3. Run the NMM installer and use the Run System Configuration Checker option
on the Configuration Checks Option page.
The installation detects the storage node and prompts for permission to
dedicate the storage node to the NMM client data.

4. Click OK, and then complete the installation.

Upgrading to NMM with a dedicated storage node 33

Configuration Checks and Installation

34 NetWorker Module for Microsoft 19.1 Installation Guide

CHAPTER 3
Silent Installation

This chapter includes the following sections:

l Install NMM silently........................................................................................... 36

l Remove NMM silently........................................................................................ 37
l Upgrade NMM silently........................................................................................37
l Modify NMM silently..........................................................................................38

Silent Installation 35
Silent Installation

Install NMM silently

Silent (unattended) installation is a stand-alone (non-network) method where you
specify all the information that the installation requires either directly in the command
prompt or using the commands written as scripts in a .cmd file.
Procedure
1. Install the NetWorker client (select "client" from the NetWorker-19.1.exe
folder from the NetWorker package) or storage node (select "storage node"
from the NetWorker-19.1.exe folder from the NetWorker package)
software on the hosts where you install NMM.

Note

Do not use non-English characters in the installation path.

The NetWorker Installation Guide describes how to install the NetWorker client
or storage node software.

2. To install NMM, run the command or script.

Commands for silent installation of NMM on page 36 provides the command
and an example.

3. To verify the installation, inspect the installation log files. The locations of the
log files are specified in the NMM installation. The default location is the %temp
% folder, which you can view:
a. Click Start > Run.
b. Type %temp%.
c. Browse to the parent folder of the %temp% folder.
4. (For Exchange only) After a successful silent installation, if the Exchange Admin
Configuration tool does not start automatically, manually run the tool for
successful Exchange Server backup and recovery.

Commands for silent installation of NMM

To install the NMM software with the Windows installer, open a command prompt,
select Run as administrator, and then type the following command:
NWVSS.exe /s /log "C:\NMM_nw_install_detail.log".

The NMM installer has two basic features:

l NMM: InstallLevel=100
l SSMS: InstallLevel=150
These features work with other associated variables. If you provide InstallLevel=150,
all the features below this installation level are installed. For example, if you provide
InstallLevel=150, NMM and the SSMS plug-in are installed.
Installer variables
You can also use variables to customize the installation.
Each variable-name pair should be placed within double quotation marks if there is
embedded whitespace. Variable names are case sensitive. All silent installation
switches, for example, switches such as /v, /s, /q, /l are supported. The following
table provides the list of variables with valid values and defaults.

36 NetWorker Module for Microsoft 19.1 Installation Guide

 Silent Installation

Note

The restore of NMM 8.2.x and earlier backups (VSS workflows), Exchange granular
recovery, SharePoint granular recovery, and SQL granular recovery features cannot
be silently installed. To install these features, use the NMM Installation wizard.

Table 6 NMM installer variables

Variable Valid values Default value

EnableSSMS [0|1] 0

EnableSSMSBackupTab [0|1] 0

EnableSSMSScript [0|1] 0

ConfigFirewall [0|1] 1

InstallLevel [100|150] Not applicable

BBBMountPointFolder <full path to directory> C:\Program Files\EMC

NetWorker\nsr\tmp
\BBBMountPoint

Sample commands
The following table provides commands to install the three NMM installer features.
These commands use the NMM installation command and the installer variables.

Table 7 Commands for NMM installation

Task Command
Install the NMM client only NWVSS.exe /s /q /log "C:
\NMM_nw_install_detail.log" InstallLevel=100

Install the NMM client and NWVSS.exe /s /q /log "C:

the SSMS plug-in \NMM_nw_install_detail.log" InstallLevel=150
EnableSSMS=1

Remove NMM silently

The following command performs silent removal of NMM:
NWVSS.exe /uninstall /s.

Upgrade NMM silently

You cannot perform a direct upgrade from an earlier version of NMM to a new version
of NMM.
Procedure
1. Remove the existing NMM version using the silent uninstallation process.
Remove NMM silently on page 37 provides details.
2. Install the NetWorker client software.

Remove NMM silently 37

Silent Installation

3. To install NMM using the silent installation process, follow the steps that are
provided in Install NMM silently on page 36.

Modify NMM silently

To modify installation of NMM, such as to install the SSMS plug-in, uninstall and then
install NMM with the wanted features.
Procedure
1. Remove the existing NMM installation by using the silent uninstallation process.
Remove NMM silently on page 37 provides details.
2. Install the NetWorker client software.
3. To install NMM using the silent installation process, including the wanted
features, follow the steps that are provided in Install NMM silently on page 36.

38 NetWorker Module for Microsoft 19.1 Installation Guide

CHAPTER 4
Configuration Tasks

This chapter includes the following sections:

l Configuring a dedicated storage node for NMM................................................ 40

l Configuring a Direct File Access folder.............................................................. 40
l Configuring NMM Proxy Recovery Agent for Hyper-V FLR............................... 40
l Events notifications and errors........................................................................... 41
l Removing directives after migrating to NMM.................................................... 42
l Troubleshooting installation issues..................................................................... 42

Configuration Tasks 39
Configuration Tasks

Configuring a dedicated storage node for NMM

For an Exchange Server 2010 database availability group (DAG), use the workaround
that is provided in the "Configuring backups to use a remote storage node in a DAG
environment" section in the NetWorker Module for Microsoft for Exchange VSS User
Guide.
Before you begin
You must have a dedicated storage node license. The NetWorker Administration Guide
provides details.
To configure a dedicated storage node for NMM for all other applications, perform the
following procedure:
Procedure
1. Install the NetWorker Storage Node software.
2. Install the NMM software on the same host.
3. Create a remote backup device on the NetWorker server and on the Device
Properties Configuration tab, set the Dedicated Storage Node attribute to
Yes.

Configuring a Direct File Access folder

Configure a Direct File Access folder to perform granular level recovery.
Procedure
1. On the NetWorker server, create a folder.
2. Make the folder a shared folder and give permissions for the required user.
3. In the NetWorker Management Console, in the NetWorker Administration
window, create a device resource.
When you configure the device resource:
l Use the Universal Naming Convention (UNC) path \\<HostName>
\<FolderName>
l Provide the credentials of the user who is granted permission to the folder.

Configuring NMM Proxy Recovery Agent for Hyper-V FLR

For NMM Hyper-V File Level Recovery (FLR) web UI configurations, configure an
NMM Proxy Recovery Agent (RA). You can use NMM Proxy RA to perform recoveries
to virtual machines that run on the Hyper-V server.
Before you begin
l If NMM Proxy RA is deployed on a different system than the Hyper-V server or
cluster, add the NMM RA host to the Backup Operator group of the Hyper-V
server or to each node in the cluster.
l If you are using a Linux NetWorker server, the lgtoadpt*.rpm package must be
installed on the Networker server.
The NetWorker Installation Guide provides information about the lgtoadpt*.rpm
package.

40 NetWorker Module for Microsoft 19.1 Installation Guide

 Configuration Tasks

l NMM RA requires Windows Server 2012 R2 or later.

l NMM Proxy RA requires Windows Server 2008 or later.
Procedure
1. Verify that integration services are up to date for all virtual machines.
2. Verify that all virtual machine hostnames are resolved from the Hyper-V server,
and conversely.
3. Install NMM Proxy RA on each virtual machine by using one of the following
options:
l The NWVSS Proxy Recovery Agent.exe installer, which is available as
part of the NMM installer kit.
l The ISO NWVSS Proxy Recovery Agent.iso image. Mount the ISO
image to the virtual machine, and then access the installer by using the CD
drive that is inside the virtual machine.
4. Make appropriate rules in the firewall for the nsrnmmproxyra.exe process so
that the Hyper-V server and each virtual machine have proper communication.

Note

nsrnmmproxyra.exe uses port number 50000 for communication.

Events notifications and errors

NetWorker and NMM can send notifications about errors and events. NetWorker can
send notifications to several locations, including log files, SNMP printers, SNMP
management console, and email messages.
The NetWorker Administration Guide describes how to set up notifications.
The following table describes several ways that the NetWorker server, NMM, and
other NetWorker features provide information about problems.

Table 8 Notifications and errors

Type Description
Email notification of a Configure an Owner Notification for the NMM client to send
NetWorker event an email notification about NetWorker events.

Error message details window Displays error and event messages for NetWorker server
activities, including backup or recovery operations.

NetWorker Monitor window Displays details of current NetWorker server activities,

operations that are related to devices and libraries, group
backup operations, and events that require user intervention.

Event Viewer Alerts users that user intervention is required on the NMM
host.

Log files NMM creates log files for each operation and process.
Separate log files are available for NetWorker and various
features, depending on what features are installed and in use:
l NMM

Events notifications and errors 41

Configuration Tasks

Table 8 Notifications and errors (continued)

Type Description

l NetWorker Client or Storage Node

l NetWorker Server
The debug level of a save or recover process determines the
number of messages that an operation sends to the log file.

Removing directives after migrating to NMM

After you migrate to NMM from other modules such as NME and NMSQL, remove any
directives on the application servers that skip database files during a file system
backup. NME and NMSQL do not process directives to skip database files. However,
after the migration, NMM recognizes these migrated directives, skips both database
and log files, and reports a successful backup although no data is backed up.

Troubleshooting installation issues

Review and follow the solutions that are provided for various issues that you might
face for NMM installation.
Unable to uninstall NMM after Windows Server upgrade
When you upgrade the Windows Server, uninstall NMM, upgrade Windows Server,
then reinstall NMM. If you do not perform these steps in this order, NMM installation
might fail.
Solution
1. Restore the pre-existing version of Windows Server.
2. Uninstall NMM by performing the steps that are described in Uninstalling or
changing installation options on page 29.
3. Upgrade Windows Server.
4. Upgrade NMM by performing the steps that are described in Configuration
Checks and Installation on page 23.
Force cleaning an NMM installation on a client host
You can resolve errors by force cleaning the NMM installation while uninstalling NMM.
1. Make a copy of the log files in the following directories: nsr\applogs and nsr
\logs.
2. Uninstall the NMM client software.
3. Ensure that the NetWorker Remote Exec service is not running.
4. Uninstall the base NetWorker client.
5. Delete all the files and directories in \Program Files\EMC NetWorker\nsr,
but save the logs from step 1.
6. Delete the following registry keys:
l HKLM\SOFTWARE\EMC and below
l HKLM\SOFTWARE\Legato and below

42 NetWorker Module for Microsoft 19.1 Installation Guide

 Configuration Tasks

7. Reinstall the base NetWorker client software.

8. Reinstall the NMM client software.

Note

During installation in an Exchange environment, ensure that you provide the correct
Exchange credentials and fulfill the other Exchange installation requirements.

When you flush the nsr folder (remove the metadata), the nsrladb folder contains
the public key for the client that is cached in the NetWorker server’s local hosts
resource. To correct this issue, delete the NSR Peer Information on the backup server
for the client so that the cached public key is updated.
Use this command to delete the peer information:

C:\>nsradmin -p nsrexec -s bv-rcserver

Output similar to the following appears:
NetWorker administration program.
Use the "help" command for help.
nsradmin> delete type: NSR peer information; name: bv-
tlscs.belred.legato.com
type: NSR peer information;
administrator: Administrators,
"group=Administrators,host=bv-rcserver.belred.legato.com";
name: bv-tlscs.belred.legato.com;
peer hostname: bv-tlscs.belred.legato.com;
Change certificate: ;
certificate file to load: ;
Delete? y
deleted resource id
8.0.72.7.0.0.0.0.174.29.184.76.0.0.0.0.10.5.220.27(1)
nsradmin>

Inconsistent VSS writer state after NetWorker client installation

After NetWorker client installation, some VSS writers state might change to
'Waiting for completion'. Since the VSS state is inconsistent, backups fail.
To resolve this issue, perform the following steps:
1. Restart the client host.
2. Observe that the VSS writers are now in a consistent state.
3. Retry the backup.
Using any of the options under Granular Recovery Options for may cause the
system to reboot automatically without any user prompts
ItemPoint installs .NET framework 4.5. If .NET framework 4.0 is already installed on
the system, and a granular recovery option is selected during installation, the system
may reboot automatically.
Follow the instructions at https://msdn.microsoft.com/enus/library/hh527997(v=vs.
110).aspx for information about reducing the likelihood of a system reboot if .NET
Framework 4.0 is already installed on the system. Rerun the NMM installer after the
reboot. Select the required granular recovery option during the NMM installation.

Troubleshooting installation issues 43

Configuration Tasks

44 NetWorker Module for Microsoft 19.1 Installation Guide

APPENDIX A
Required Microsoft Hotfixes

This appendix describes Microsoft hotfix updates that are required for NMM
applications. No Microsoft hotfix requirements exist for NMM with SQL Server.

l Hotfix updates that are required for VSS backup and recovery..........................46
l Hotfix updates that are required for Exchange Server backup and recovery......46

Required Microsoft Hotfixes 45

Required Microsoft Hotfixes

Hotfix updates that are required for VSS backup and

recovery
The following table lists the hotfix updates that NMM requires for Volume Shadow
Copy Service (VSS) backup and recovery.

Table 9 Hotfixes that are required for NMM for VSS backup and recovery

Knowledge Base Applicable Windows Server version Description

article ID
KB2748349 Windows Server 2008 R2 When you extend the current size of a volume that is
a multiple of 8 GB by a size that is larger than 8 GB
or when the volume is frequently extended by a
multiple of 8 GB, corrupted backups might not be
detected until you try a recovery.

KB975688 Windows Server 2008 R2 A snapshot might become corrupted when VSS
snapshot providers take more than 10 seconds to
create a snapshot on a host that is running Windows
Server 2008 R2.

Hotfix updates that are required for Exchange Server

backup and recovery
The following table lists the hotfix updates that are required for NMM for Exchange
Server backup and recovery.

Table 10 Hotfixes that are required for NMM for Exchange Server backup and recovery

Knowledge Base Applicable Windows Applicable Exchange Description

article ID Server versions Server version
KB2425179 l Windows Server Exchange Server 2010 To perform Recovery Database (RDB)
2008 SP2 (x32 and item-level recovery, install Exchange
x64) Server 2010 SP1 Rollup 2 on all applicable
hosts.
l Windows Server
2008 R2

46 NetWorker Module for Microsoft 19.1 Installation Guide