Get Started with Salesforce

Salesforce, Winter ’19

@salesforcedocs
Last updated: November 1, 2018
© Copyright 2000–2018 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark of salesforce.com, inc.,

as are other names and marks. Other marks appearing herein may be trademarks of their respective owners.
CONTENTS

Get Started with Salesforce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

What Is Salesforce? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Log In, Navigate, and Search Salesforce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Verify Your Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Personalize Your Salesforce Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Work on Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
GET STARTED WITH SALESFORCE

Welcome to Salesforce, the award-winning cloud computing service designed to help you manage
EDITIONS
your customer relationships, integrate with other systems, and build your own applications! Here
are some key concepts to help you understand the Salesforce products and editions and guide you Available in: Salesforce
through common tasks in Salesforce. Classic (not available in all
orgs on page 5)
What Is Salesforce? Available in: All Editions
Salesforce is your customer success platform, designed to help you sell, service, market, analyze,
and connect with your customers.
Log In, Navigate, and Search Salesforce
New to Salesforce? Learn how to navigate, customize, and manage basic CRM features.
Verify Your Identity
Use identity verification tools to secure and protect your data from unauthorized access.
Personalize Your Salesforce Experience
Update your personal information, for example your email address. Change your password and security question. If you have
administrator permissions, you can also customize your Salesforce org.
Work on Mobile Devices
Salesforce provides several mobile apps to keep you connected and productive, no matter where you are.

What Is Salesforce?
Salesforce is your customer success platform, designed to help you sell, service, market, analyze,
EDITIONS
and connect with your customers.
Run your business from anywhere with Salesforce. Use standard products and features to manage Available in: both Lightning
relationships with prospects and customers, collaborate and engage with employees and partners, Experience and Salesforce
and store your data securely in the cloud. Classic

But standard products and features are only the beginning. With our platform, you can customize Your Salesforce edition
and personalize the experience for your customers, partners, and employees and easily extend determines which features
beyond out of the box functionality. and functionality you can
access.

Concepts, Products, and Services

As you get started with Salesforce, it’s helpful to learn some key concepts and terms. They come up frequently when you interact
with the product, our documentation, and our service professionals. The concepts and terms here help you understand how Salesforce
works.
The Salesforce Admin
The Salesforce administrator—or “admin” is a Salesforce user with system administration duties and other super powers. Admins
are responsible for setting up Salesforce for their organizations and making sure it runs smoothly.
Salesforce Editions
We offer bundles of features and services, each geared toward specific business needs.

1
Get Started with Salesforce Concepts, Products, and Services

Salesforce Features and Edition Allocations

Allocations for Salesforce features by edition.
Data and File Storage Allocations
Storage allocation per Salesforce edition and number of standard licensed users in your organization.
Maps and Location Service Allocations
Limits for map views per user.
Supported Browsers, Languages, and Accessibility Standards
Learn about the browsers, languages, and accessibility standards that Salesforce supports.
Additional Resources
Looking for more resources? Check out our tip sheets, implementation guides, videos, and walkthroughs.

Concepts, Products, and Services

As you get started with Salesforce, it’s helpful to learn some key concepts and terms. They come
EDITIONS
up frequently when you interact with the product, our documentation, and our service professionals.
The concepts and terms here help you understand how Salesforce works. Available in: Salesforce
Classic (not available in all
orgs on page 5)
Concepts
Available in: All Editions
Concept Definition
Cloud A Salesforce name for a loose federation of features that help you accomplish
certain types activities, such as selling products or supporting your customers.
Two common examples are Service Cloud and Sales Cloud.

Cloud Computing Technology that enables Internet-based services that let you sign up and
log in through a browser. Salesforce delivers its service in the cloud. Other
familiar cloud computing services include Google Apps and Amazon.com.

Software as a Software delivered not by traditional means (such as on disk) but in the
Service (SaaS) cloud, as a service. There’s nothing to download or install, and updates are
automatic.

Trust A Salesforce term for its company-wide commitment to building and

delivering the most secure, fast, and reliable cloud-based service available.
trust.salesforce.com is a systems status website that provides
Salesforce customers and the community access to real-time and historical
system performance information and updates. It also lists incident reports
and maintenance schedules across all its key system components.
trust.salesforce.com is free to all members of the Salesforce
community.

Products and Services

Salesforce includes the following products and services.

2
Get Started with Salesforce Concepts, Products, and Services

Salesforce Applications
Salesforce includes prebuilt applications (or “apps”) for customer relationship management (CRM) ranging from sales force automation
to partner relationship management, marketing, and customer service.
Lightning Platform
The Lightning platform is the first platform as a service (PaaS). Developers can create and deliver any kind of business application
entirely on demand and without software. The platform also includes easy to use point-and-click customization tools to help you
create solutions for your unique business requirements, without any programming experience.
AppExchange
AppExchange is a marketplace featuring hundreds of cloud applications created by Salesforce customers, developers, and partners.
Many of the applications are free and all of them are pre-integrated with Salesforce, enabling you to easily and efficiently add
functionality.
Salesforce.com Community
Salesforce provides training, support, consulting, events, best practices, and discussion boards to help you be successful. Visit
Salesforce.com Community.

Terms
Term Definition
App Short for application. A collection of components such as tabs, reports, dashboards, and Visualforce pages
that address specific business needs. Salesforce provides standard apps, which you can customize, such
as Sales and Service. You can customize the standard apps to match the way you work.

Edition One of several bundles of Salesforce products and services, each geared toward a different set of business
needs. All Salesforce editions share the look and feel, but they vary by feature, functionality, and pricing.

Object A definition of a specific type of information you can store in Salesforce. For example, the Case object
lets you store information about customer inquiries. For each object, your organization has multiple,
specific records.
Salesforce comes with lots of standard objects, but you can create custom objects, as well.

Organization A deployment of Salesforce that has a defined set of licensed users. Your organization includes all your
data and applications.

Record A collection of fields that store information about a specific item of a specific type. A record is an object,
such as a contact, an account, or an opportunity. For example, you can have a contact record to store
information about Joe Smith, and a case record store information about his training inquiry.

Release Salesforce releases new products and features three times per year, and we identify releases by
season—Winter, Spring, and Summer—along with the calendar year. Example: Winter ’15.
For every Salesforce release, the Salesforce release notes include new features and products that are
generally available or in beta release. They also describe all changes to existing features and products.
You can find the release notes when you search for “Release Notes” in the Salesforce Help.

Salesforce The name of the Salesforce cloud computing CRM service and the company name.

3
Get Started with Salesforce The Salesforce Admin

The Salesforce Admin

The Salesforce administrator—or “admin” is a Salesforce user with system administration duties and other super powers. Admins are
responsible for setting up Salesforce for their organizations and making sure it runs smoothly.
Admins have special permissions. For example, they can add user accounts and specify what people can see and do in Salesforce. Admins
can create custom Salesforce objects, workflows, validation rules, reports, and more. Admins are planners, problem-solvers, and heroes.
All Salesforce organizations have at least one administrator. Your administrator’s role can be as simple or as complex as your company’s
size and structure. In smaller organizations, the admin is often someone who also uses Salesforce the way other users do: to sell products
or provide customer service, for example.
Salesforce offers lots of features and items that you can set up and configure yourself. For some things, though, partner with your trusty
admin to help you get the best of what Salesforce has to offer.
Here are a few examples of the kinds of things your admin can help you with or do for you.
• Find or use an object, field, or feature you heard about during training.
• Create a custom workflow that lets you find out when a case is closed.
• Create a custom approval process that allows you to sign off on employee expenses.
• Create a custom report for your sales region.
• Give you a user permission that’s not granted as part of your user profile.
• Answer questions about your own or others’ access to records.
• Address those cursed error messages that ask you to contact your administrator for help or more information.
How you contact your administrator, and when and why, depends on your company’s internal business policies and practices.

Salesforce Editions
We offer bundles of features and services, each geared toward specific business needs.
EDITIONS
These bundles, called editions, share a look and feel but vary by functionality and pricing. Some
customers start with a basic edition and upgrade to a more feature-rich edition as business Available in: both Salesforce
requirements evolve. Classic and Lightning
Experience
It’s easy to learn which features are available in various editions. Just search for features in Salesforce
Help. Toward the top of every topic, you can see the editions in which the feature’s available. Here’s Available in: Essentials,
a quick description of each edition we offer. Professional, Enterprise,
Unlimited, and Developer
Edition What’s Great About It Editions

Essentials Designed for small businesses that want to get started with a CRM system
quickly. It includes intuitive walkthroughs and a setup assistant to get started,
an easy-to-use UI, and administration tools to customize your deployment as
you grow. For Sales and Service Cloud Essentials trial and purchased subscription
editions, Lightning Experience is the exclusive user interface for end users. See
Lightning Experience Only Editions.

Professional Designed for businesses requiring full-featured CRM functionality. It includes

straightforward and easy-to-use customization, integration, and administration
tools to facilitate any small to midsize deployment. For Sales Cloud Professional
trial and purchased subscription editions, Lightning Experience is the exclusive
user interface for end users. See Lightning Experience Only Editions.

4
Get Started with Salesforce Salesforce Editions

Edition What’s Great About It

Enterprise Meets the needs of large and complex businesses. It gives you advanced customization and administration
tools, in addition to all the functionality available in Professional Edition, that can support large-scale
deployments. Enterprise Edition also includes access to Salesforce APIs, so you can easily integrate with
back-office systems.

Unlimited Maximizes your success and extends it across the entire enterprise through the Lightning Platform. It gives
you new levels of platform flexibility for managing and sharing all your information on demand. Includes all
Enterprise Edition functionality, Premier Support, full mobile access, unlimited custom apps, increased storage
limits, and other features.

Developer Provides access to the Lightning Platform and APIs. It lets developers extend Salesforce, integrate with other
applications, and develop new tools and applications. Developer Edition also provides access to many of the
features available in Enterprise Edition.

Note: Salesforce doesn’t provide technical support for Developer Edition. But you can ask for help
from developer community message boards after you register for the Lightning Platform developer
website: developer.salesforce.com.
We also provide documentation for Developer Edition.

Compare editions and their features in Salesforce Pricing and Editions.

Lightning Experience Only Editions

Customers using Lightning Experience are 41% more productive than those working in Salesforce Classic. To ensure our customers
benefit from these productivity gains, some editions provide Lightning Experience as the exclusive user interface for end users.
Admin users in these orgs can access Salesforce Classic, but they aren't able to disable Lightning Experience or grant users access
to Salesforce Classic.
Salesforce Editions That Are No Longer Sold
Some Salesforce editions are no longer sold. You can continue to use your Contact Manager, Group, Personal, Performance, or
Database.com Edition org or purchase one of the editions that are currently sold: Professional, Enterprise, Unlimited, and Developer
Editions.

Lightning Experience Only Editions

Customers using Lightning Experience are 41% more productive than those working in Salesforce
EDITIONS
Classic. To ensure our customers benefit from these productivity gains, some editions provide
Lightning Experience as the exclusive user interface for end users. Admin users in these orgs can Available in: Lightning
access Salesforce Classic, but they aren't able to disable Lightning Experience or grant users access Experience
to Salesforce Classic.
Available in: Essentials and
As of June 2018, this policy applies to trials and purchased subscriptions for these editions:
Professional Editions
• Sales Cloud Professional Edition
• Sales Cloud Essentials Edition
• Service Cloud Essentials Edition
If users in your org have access only to Lightning Experience but you believe that they also need access to Salesforce Classic, file a case
with Salesforce Support to request an exception.

5
Get Started with Salesforce Salesforce Editions

To request an exception:
1. Go to Salesforce Help & Training Portal Help Finder and log in with your Salesforce credentials .
2. Click the Feature Activation topic and then the Other category .
3. Click Log a New Case.
4. Enter Enable Classic in the Subject field.
5. Enter details on why you are requesting end user access to Salesforce Classic in the Description field .
6. Check that the OrgId is accurate and then submit the case.

Salesforce Editions That Are No Longer Sold

Some Salesforce editions are no longer sold. You can continue to use your Contact Manager, Group,
EDITIONS
Personal, Performance, or Database.com Edition org or purchase one of the editions that are currently
sold: Professional, Enterprise, Unlimited, and Developer Editions. Available in: Contact
Note: Lightning Experience isn’t available in Contact Manager, Personal, or Database.com Manager, Group, Personal,
Performance, and
Edition orgs.
Database.com Editions
Contact Manager Edition
This edition is designed for small businesses and provides access to key contact management
features including accounts, contacts, activities, calendars, notes and attachments, and reports. Contact Manager provides
straightforward, easy-to-use customization options.
Group Edition
This edition is designed for small businesses and work groups with a limited number of users. Group Edition users can manage their
customers from the start of the sales cycle through the end and provide customer support and service. Group Edition offers access
to accounts, contacts, opportunities, leads, cases, dashboards (read only), and reports.
Personal Edition
This edition is a CRM solution designed for an individual sales representative or other single user. Personal Edition provides access
to key contact management features such as accounts, contacts, and synchronization with Microsoft Outlook®. It also provides sales
representatives with sales tools such as opportunities.

Note: Personal Edition orgs purchased after June 2009 don’t have access to opportunities.

Performance Edition
This edition is designed for customers who want to drive growth, increase customer satisfaction, and maximize sales and service
success in the social and mobile world. Performance Edition orgs include all Unlimited Edition functionality plus clean, targeted lead
and customer data from Data.com, coaching and feedback tools from Work.com, trusted identity services from Identity, and more.
For customers in Japan, Singapore, and South Korea, we offer Performance Edition Limited, which includes all Performance Edition
functionality except Data.com.
Database.com
Database.com is a multitenant cloud database service that’s designed to store data for mobile, social enterprise applications. You
can use Database.com as the back-end database for applications that are written in any language and run on any platform or mobile
device. Database.com's built-in social computing infrastructure and native support for building sophisticated REST-based APIs enable
you to create employee-facing, native mobile and social apps.
As a Salesforce customer, you already use Database.com when you create custom objects, manage security, or import data with the
Lightning platform and API. A stand-alone version of Database.com is available for developers who want to create applications that
harness other languages, platforms, and devices.

6
Get Started with Salesforce Salesforce Features and Edition Allocations

We don’t provide Database.com-specific documentation. Refer to the Salesforce documentation and the list of features that
Database.com supports. This list identifies the Salesforce documentation subjects that apply to Database.com. Also, every feature’s
Edition Table includes Database.com if the feature is available in Database.com. Use the Salesforce Help, release notes, workbooks,
and developer guides for APIs, Apex, SOQL, and SOSL.

SEE ALSO:
Salesforce Editions
Database.com Feature List

Salesforce Features and Edition Allocations

Allocations for Salesforce features by edition.
Allocations generally refer to amounts granted based on the edition you purchase. Information for specific feature limits, such as the
number of total and active rules in your org, are in Salesforce Help; see the topics for using that feature.

Feature Personal Contact Group Essentials Professional Enterprise Unlimited Developer

Edition Manager Edition Edition Edition Edition and Edition
Performance
Edition
Action plans: maximum
N/A 75
tasks

Active lookup filters 5 per object

Active validation rules per

20 100 500 100
object

Attachments: maximum N/A

size in the Notes & 25 MB for file attachments. 2 GB for feed attachments.
Attachments related list1

Categories: maximum • 100 categories in a data category

default categories and group
hierarchy levels
• 5 levels in a data category group
hierarchy
N/A
Category groups: 5 category groups, with 3 groups active
maximum default at a time

Certificates: maximum 50

Content deliveries:
default delivery
50 GB
bandwidth per rolling
24-hour window

Content deliveries:
default delivery view
50,000
counts per rolling
24-hour window

7
Get Started with Salesforce Salesforce Features and Edition Allocations

Feature Personal Contact Group Essentials Professional Enterprise Unlimited Developer

Edition Manager Edition Edition Edition Edition and Edition
Performance
Edition
Content deliveries:
maximum file size for 25 MB
online viewing

Content: maximum file • 2 GB

size
• 2 GB (including headers) when uploaded via Chatter REST API
• 2 GB (including headers) when uploaded via REST API
• 38 MB when uploaded via SOAP API
• 10 MB when uploaded via BULK API
• 10 MB when uploaded via Visualforce

Content: maximum
2,000
libraries

Content: maximum
30,000,000
number of documents

Content: maximum 2,500 200,000

number of documents
200,000 2,500
and versions in a 24–hour
period (adjustable)

Content packs: maximum

N/A 50
files

Custom apps2 N/A 1 9,999 255 260 Unlimited 10

To exceed To exceed
this this
number, number,
contact contact
Salesforce. Salesforce.

Custom big objects 100 N/A 100 100

Custom fields per object3 5 25 100 500 800 500

Custom labels N/A 5,000 5,000

Custom links: maximum

1,024 characters
label length

Custom links: maximum

3,000 bytes4
URL length

Custom objects5 N/A 5 50 0 50 200 2,000 400

Custom objects: deletion Available unless more N/A Available unless more than 200 junction object
N/A
of parent records in a than 200 junction object records are associated with the deleted parent record

8
Get Started with Salesforce Salesforce Features and Edition Allocations

Feature Personal Contact Group Essentials Professional Enterprise Unlimited Developer

Edition Manager Edition Edition Edition Edition and Edition
Performance
Edition
many-to-many records are associated and the junction object has a roll-up summary field
relationship with the deleted parent that rolls up to the other parent.
record and the junction
object has a roll-up
summary field that rolls
up to the other parent.

Custom objects: N/A 26

6
maximum master-detail 2
relationships

Custom permissions N/A 1,000

Custom profiles: 1 2
N/A 1,500 per user license type
maximum

Custom settings: cached The lesser of 10 MB or 1 MB multiplied by the number of full-featured user licenses in your org (N/A in
data allocation Contact Manager, Essentials Edition, and Professional Editions)

Custom settings: N/A

maximum fields per 5 N/A 100 N/A 300
setting

Divisions: maximum N/A 100 N/A

Documents: maximum
20 KB
size of custom app logo

Documents: maximum
size of document to 5 MB
upload

Documents: maximum
size of file name (with 255 characters
extension)

Entitlement processes You can create up to 1,000 entitlement processes

and milestones total, with up to 10 milestones per process. If your
N/A org was created before Summer ’13, its maximum
entitlement processes can be lower. Contact
Salesforce to increase it.

External objects7 N/A 100

Field history tracking:

maximum standard or
custom fields tracked for N/A 20
standard or custom
objects

9
Get Started with Salesforce Salesforce Features and Edition Allocations

Feature Personal Contact Group Essentials Professional Enterprise Unlimited Developer

Edition Manager Edition Edition Edition Edition and Edition
Performance
Edition
File size: maximum in
Chatter and on the Files 2 GB
tab

Fiscal years: maximum

250
custom

Formulas: maximum
displayed characters after
1,300
an evaluation of a
formula expression

Formulas: maximum
3,900 characters
length

Formulas: maximum size

5,000 bytes
when compiled

Formulas: maximum size

4,000 bytes
when saved

Formulas: unique
15
relationships per object

Formulas: VLOOKUP
10
functions per object

Ideas: maximum size of

4 KB
HTML idea comment
N/A
Ideas: maximum size of
32 KB
HTML idea description

Lightning Apps2 N/A 10 25 Unlimited N/A

Lightning pages:
maximum components 25
in a region

Master-detail
relationship: maximum 10,0008
child records

Objects: maximum
number of deleting
100,000
combined objects and
child records

Omni-Channel: 100,000
maximum pending N/A
routing requests9

10
Get Started with Salesforce Salesforce Features and Edition Allocations

Feature Personal Contact Group Essentials Professional Enterprise Unlimited Developer

Edition Manager Edition Edition Edition Edition and Edition
Performance
Edition
Omni-Channel: 30,000 per hour
maximum queued work
items10

Opportunity Teams:
N/A 30
maximum members

Permission sets: 5
N/A 1 10 1,000
maximum (created)

Permission sets:
maximum (created and
added as part of an N/A 1,500
installed managed
AppExchange package)

Processes and flows: total N/A 5 per flow type 4,000 per flow type

Processes and flows: N/A 5 per flow type

2,000 per flow type
active

Question: maximum
1,000
characters

Question: maximum
characters (with Chatter N/A N/A
Answers Optimize 32,000
Question Flow
enabled)

Quote PDF: maximum

150 pixels
logo height
N/A
Quote PDF: maximum
5 MB
logo size

Recycle Bin: maximum 25 times your MB storage capacity as records. For example, an org with a storage allocation of 2,000MB
records (2GB) can have 50,000 records in the Recycle Bin: 25 x 2,000 = 50,000 records.

Reply: maximum 1,000 N/A

characters

Reply (private): maximum

characters (with Chatter
Answers Optimize N/A 4,000 N/A
Question Flow
enabled)

Reply (public): maximum

32,000 N/A
characters (with Chatter

11
Get Started with Salesforce Salesforce Features and Edition Allocations

Feature Personal Contact Group Essentials Professional Enterprise Unlimited Developer

Edition Manager Edition Edition Edition Edition and Edition
Performance
Edition
Answers Optimize
Question Flow
enabled)

Shared Activities You can relate up to 50 contacts to nonrecurring tasks, nongroup tasks, and nonrecurring events. You can
assign one primary contact. All others are secondary contacts.

Sharing rules You can create up to 300 sharing rules per object, including up to
N/A
50 criteria-based rules.

Static resources A static resource can be up to 5 MB. An org can have up to 250 MB of static resources total.

Tabs2 3 5 9,999 1,210 1,225 1,225 100

To exceed To exceed To exceed
N/A this this this
number, number, number,
contact contact contact
Salesforce. Salesforce. Salesforce.

Tags A user is allowed a maximum of:

• 500 unique personal tags
• 5,000 instances of personal tags applied to records
Across all users, your org can have a maximum of:
• 1,000 unique public tags
• 50,000 instances of public tags applied to records
• 5,000,000 instances of personal and public tags applied to records

Territories: maximum
N/A 15
account assignment rules

Users: maximum created 1 5 10 5 Unlimited 2

Users: maximum created

N/A 5,000
(Chatter Free)

Web-to-Case: maximum 55,500

new cases generated in a 5,00011
24–hour period
N/A
Web-to-Lead: maximum 55,500
new leads generated in a 50011
24–hour period

12
Get Started with Salesforce Data and File Storage Allocations

1
You can add an attachment to the Attachments related list of a case, solution, campaign, task, or event, or to the Notes & Attachments
related list of an account, contact, lead, opportunity, or custom object. If you don’t see the related list on task or event page layouts, ask
your admin to add it.
2
Lightning apps, custom apps, and custom tabs that are contained in a managed package that’s publicly posted on the AppExchange
don’t count against the allocations for your Salesforce edition.
3
Additional restrictions apply for activities, long text area fields, relationship fields, and roll-up summary fields.
4
When data is substituted for the tokens in the URL, the link can exceed 3,000 bytes. Some browsers enforce additional limits for the
maximum URL length.
5
The custom objects that are contained in a managed package that’s publicly posted on the AppExchange don’t count against the
allocations for your Salesforce edition. At the same time, an org can’t have more than 2,000 custom objects, regardless of the source or
namespace of those objects. Soft-deleted custom objects and their data count against your limits. We recommend that you hard delete
or erase custom objects you no longer need.
6
Each relationship is included in the maximum custom fields allowed.
7
The amount of 100 external objects applies regardless of how many Salesforce Connect add-ons you purchase for your org. External
objects don’t count toward the amount for custom objects.
8
As a best practice, don’t exceed 10,000 child records for a master-detail relationship.
9
Maximum objects that can be pending for Omni-Channel routing in an org. When an item is assigned to Omni-Channel-enabled
queues, Omni attempts to route it to an available agent. If no agent is available, the work is pending routing. You may experience
degraded performance in Omni-Channel Supervisor when queues surpass 10,000 pending routing requests.
10
Maximum records that can be queued per hour in an org, across all Omni-Channel-enabled queues. Each time an item is assigned to
an Omni-Channel queue, the platform checks how many items were queued in the preceding hour. If the max has been reached, the
item isn’t assigned to the queue.
11
If your org exceeds its daily Web-to-Case or Web-to-Lead amount, the default case owner or default lead creator receives a notification
email that contains information about the case or lead. When your org reaches the 24-hour max, Salesforce stores additional requests
in a pending request queue that contains Web-to-Case and Web-to-Lead requests. The requests are submitted when the amount
refreshes. The pending request queue has an allocation of 50,000 combined requests. If your org reaches the pending request maximum,
additional requests are rejected and not queued. Your admin receives email notifications for the first five rejected submissions. Contact
Salesforce Customer Support to change your org’s pending request allocation.

SEE ALSO:
Salesforce Editions
Data and File Storage Allocations

Data and File Storage Allocations

Storage allocation per Salesforce edition and number of standard licensed users in your organization.

Storage Capacity
Storage is divided into two categories. File storage includes files in attachments, Files home, Salesforce CRM Content, Chatter files
(including user photos), the Documents tab, the custom File field on Knowledge articles, and Site.com assets. Data storage includes the
following:
• Accounts
• Article types (format: “[Article Type Name]”)

13
Get Started with Salesforce Data and File Storage Allocations

• Article type translations (format: “[Article Type Name] Version”)

• Campaigns
• Campaign Members
• Cases
• Case Teams
• Contacts
• Contracts
• Custom objects
• Email messages
• Events
• Forecast items
• Google docs
• Ideas
• Leads
• List Email
• Notes
• Opportunities
• Opportunity Splits
• Orders
• Quotes
• Quote Template Rich Text Data
• Solutions
• Tags: Unique tags
• Tasks
• All objects tied to Field Service Lightning enablement (for a full list, see the Field Service Lightning Developer Guide)
Data Storage
For data storage, Contact Manager, Group, Professional, Enterprise, Performance, and Unlimited Editions are allocated the greater of 1
GB or a per-user limit. For example, a Professional Edition org with 10 users receives 1 GB, because 10 users multiplied by 20 MB per user
is 200 MB, which is less than the 1 GB minimum. A Professional Edition org with 100 users receives more than the 1 GB minimum, because
100 users multiplied by 20 MB per user is 2,000 MB.
File Storage
Contact Manager, Group, Professional, Enterprise, Performance, and Unlimited Editions are allocated 10 GB of file storage per org.
Essentials edition is allocated 1 GB of file storage per org.
Orgs are allocated additional file storage based on the number of standard user licenses. In Enterprise, Performance, and Unlimited
Editions, orgs are allocated 2 GB of file storage per user license. Contact Manager, Group, Professional Edition orgs are allocated 612 MB
per standard user license, which includes 100 MB per user license plus 512 MB per license for the Salesforce CRM Content feature license.
An org with fewer than 10 users will receive a total of 1 GB of per-user file storage rather than 100 MB per user license.

Note: Each Salesforce CRM Content feature license provides an additional 512 MB of file storage, whether Salesforce CRM Content
is enabled or not.
File storage and data storage are calculated asynchronously, so if you import or add a large number of records or files, the change in
your org’s storage usage isn’t reflected immediately.

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Get Started with Salesforce Maps and Location Service Allocations

The minimum values in the table below apply to Salesforce and Salesforce Platform user licenses. If your org uses custom user licenses,
contact Salesforce to determine your exact storage amount. For a description of user licenses, see User Licenses.
Big Object Storage
Contact Manager, Group, Enterprise, Performance, Unlimited, Developer, and Personal editions are allocated storage for 1 million big
object records per org. Contact Salesforce to increase the limit. Big object storage is calculated asynchronously, so new records aren’t
immediately reflected. While big object record limits are not actively monitored, Salesforce reserves the right to enforce the limit if
necessary.

Note: In most cases, the allocation is enforced and records can’t be added once the allocation is exceeded. For active production
orgs, the allocation of big object records is enforced contractually.

Salesforce Edition Data Storage Data Storage File Storage File Storage
Minimum per Org Allocation per User Allocation per Org Allocation per User
License License
Contact Manager

Group 612 MB
20 MB
Professional

Enterprise 1 GB 10 GB
Performance 120 MB
20 MB for Lightning 2 GB
Unlimited
Platform Starter user
licenses

Developer 5 MB

Personal 20 MB (approximately 20 MB
N/A N/A
10,000 records)

Essentials 1 GB

SEE ALSO:
Salesforce Editions
Salesforce Features and Edition Allocations

Maps and Location Service Allocations

Limits for map views per user.
Maps and location services uses Google Maps to display maps on standard address fields, enable creation of Visualforce maps, and helps
users enter new addresses with autocomplete.

Limits for Map Views

Each paid and provisioned user is allotted 4,000 maps views per year. The map view limit for an entire organization is the total allotted
map views of its paid and provisioned users. That total number of map views for an organization is shared by both paid and unpaid
users. A map view is defined as one of the following:

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Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

• Display of an individual standard address map.

Note: Display of billing and shipping address on the same record is considered separate map views.

• Display of a single Visualforce map.

• Display of a map marker whose location is specified by an address on a Visualforce map.

Note: Map markers with location defined by latitude and longitude don't incur a map view.

• Each autocomplete on standard address field lookup.

Supported Browsers, Languages, and Accessibility Standards

Learn about the browsers, languages, and accessibility standards that Salesforce supports.

Supported Browsers
Supported browsers for Salesforce vary depending on whether you use Salesforce Classic or Lightning Experience.
Supported Languages
Salesforce offers three levels of language support: fully supported languages, end-user languages, and platform-only languages.
Accessibility Standards
Learn about the standards that Salesforce follows to design applications with accessibility in mind.

Supported Browsers
Supported browsers for Salesforce vary depending on whether you use Salesforce Classic or Lightning Experience.

Note: As of April 5, 2019, Salesforce no longer supports Internet Explorer 9 and 10. We recommend you move to a supported
browser, such as Chrome, Firefox, Safari, Edge, or Internet Explorer 11. After April 5, 2019, you can continue to access Salesforce
Classic using IE9 and IE10. However, Salesforce will not provide support for issues that you encounter using these browsers.

Supported Browsers for Salesforce Classic

Salesforce Classic supports Microsoft® Internet Explorer® versions 9 and 10 (support for 9 and 10 ends on April 5, 2019), and 11, and
Apple® Safari® version 11.x on macOS. The most recent stable versions of Microsoft Edge, Mozilla® Firefox®, and Google Chrome™ are
also supported.
Supported Browsers for Lightning Experience
See the supported browsers and limitations for Lightning Experience.
Internet Explorer Settings
If you use Internet Explorer, we recommend using the latest version that Salesforce supports. Apply all Microsoft software updates.
Firefox Settings
To ensure Salesforce works optimally with Firefox, update the browser’s configuration settings.

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Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

Recommendations and Requirements for All Browsers

For the best experience and security, follow these guidelines.

SEE ALSO:
Requirements for the Salesforce App
Einstein Analytics Requirements

Supported Browsers for Salesforce Classic

Salesforce Classic supports Microsoft® Internet Explorer® versions 9 and 10 (support for 9 and 10 ends on April 5, 2019), and 11, and
Apple® Safari® version 11.x on macOS. The most recent stable versions of Microsoft Edge, Mozilla® Firefox®, and Google Chrome™ are also
supported.
Where: Salesforce Classic is available in all editions.

Note:
• We will no longer support Internet Explorer 9 and 10 as of April 5, 2019. We recommend moving to a supported browser, such
as Chrome, Firefox, Safari, Edge, or Internet Explorer version 11. After April 5, 2019, you can continue to access Salesforce Classic
using IE9 and IE10. However, Salesforce will not provide support for issues that you encounter using these browsers.
• Using Salesforce Classic in a mobile browser isn’t supported. Instead, we recommend using the Salesforce app when you’re
working on a mobile device. To see the mobile browsers that are supported for Salesforce, check out Requirements for the
Salesforce App on page 154.

Microsoft Internet Microsoft Edge Google Chrome Mozilla Firefox Apple Safari
Explorer
Salesforce Classic IE 11 (support for IE Latest Latest Latest 11.x+
9 and 10 ends on
April 5, 2019)

Salesforce Console IE 11 (support for IE Latest Latest Latest No

9 and 10 ends on
April 5, 2019)

Special setup Yes No No Yes No

considerations?

Limitations? Yes Yes No No Yes

Note:
• The term “latest” is defined by the browser vendors. Check with your browser vendor to determine the latest version available.
• Salesforce Classic support for Microsoft Internet Explorer versions 7 and 8 is discontinued as of Summer ’15.

SEE ALSO:
Requirements for the Salesforce App

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Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

Supported Browsers for Lightning Experience

See the supported browsers and limitations for Lightning Experience.
Where: Lightning Experience is available in the Essentials, Group, Professional, Enterprise, Performance, Unlimited, and Developer
editions.

Note:
• Salesforce doesn’t support non-browser applications that embed WebView or similar controls to render content for Salesforce
Classic, Lightning Experience, or Salesforce mobile web. Examples of approaches that embed this type of control include
Salesforce Mobile SDK, Microsoft’s WebBrowser Control, Electron’s embedded Chromium browser, iOS’s UIWebView and
WKWebView, and Android’s WebView.
• You can’t access Lightning Experience in a mobile browser. Instead, we recommend using the Salesforce app when you’re
working on a mobile device. For a list of supported mobile browsers on Salesforce, see Requirements for the Salesforce App
on page 154.

Important: Support for Internet Explorer 11 to access Lightning Experience is retiring beginning in Summer ’16.
• You can continue to use IE11 to access Lightning Experience until December 16, 2017.
• If you opt in to Extended Support for IE11, you can continue to use IE11 to access Lightning Experience and Communities until
December 31, 2020.
• IE11 has significant performance issues in Lightning Experience.
• It is strongly recommended that you do not use Internet Explorer 11 with Community Builder.
• This change doesn’t impact Salesforce Classic.

Microsoft® Microsoft® Edge Google Chrome™ Mozilla® Firefox® Apple® Safari®

Internet
Explorer®
Lightning Experience IE 11 (EOL December Latest Latest Latest 11.x+
31, 2020)

Lightning IE 11 (EOL December Latest Latest Latest 11.x+

Communities 31, 2020)

Special setup No No No No No
considerations?

Limitations? Yes Yes No Yes Yes

Note: The term “latest” is defined by the browser vendors. Check with your browser vendor to determine the latest version
available.

SEE ALSO:
Requirements for the Salesforce App

Internet Explorer Settings

If you use Internet Explorer, we recommend using the latest version that Salesforce supports. Apply all Microsoft software updates.

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Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

To maximize the performance of Internet Explorer, set the following in the Internet Options dialog box via your browser’s settings.

General Tab
1. From the General tab, click Settings under Browsing History.
2. For the Check for newer versions of stored pages option, select Automatically.
3. For the Disk space to use option, enter at least 50 MB.

Security Tab
1. From the Security tab, click Custom Level under Internet and scroll to the Scripting section.
2. Make sure the Active Scripting option is enabled. JavaScript depends on this setting being enabled.

Privacy Tab
1. From the Privacy tab, click Advanced.
2. Select the Override automatic cookie handling option.
3. Select the Always allow session cookies option.
4. For the Third-party Cookies option, select Accept.

Advanced Tab
From the Advanced tab, scroll to the Security section and do the following:
• Do not select the Do not save encrypted pages to disk option.
• Select Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2. Make sure to deselect Use SSL 2.0 and Use SSL 3.0.
SSL is no longer supported by Salesforce. TLS 1.0 won’t be supported after we deactivate it, currently scheduled for June 2016 for
sandbox orgs and early 2017 for production orgs.

Tip: The Empty Temporary Internet Files folder when browser is closed option causes the cache
to clear when Internet Explorer is shut down. This increases privacy, but sometimes decreases performance.

Firefox Settings
To ensure Salesforce works optimally with Firefox, update the browser’s configuration settings.
Salesforce makes every effort to test and support the most recent version of Firefox.

Advanced Settings
Configure advanced preferences to maximize performance.
1. Type about:config in the browser’s location bar, and press Enter.
2. If a warning displays, click I'll be careful, I promise!
3. Search for the following preferences and set them to the recommended value by double-clicking the preference name. Changes
take effect immediately.
4. Enable tab focus on text fields, form elements, and links by setting this accessibility preference.

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Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

Preference Recommended Value Default Value

accessibility.tabfocus 7 1

5. Change how the browser retains common resources across requests by setting these caching preferences.

Preference Recommended Value Default Value

browser.cache.check_doc_frequency 3 3

browser.cache.disk.capacity 50,000 or more; increase to use more hard disk space 50,000

browser.cache.disk.enable True True

browser.cache.disk_cache_ssl True False

browser.cache.memory.enable True True

Note: You can set some of these preferences by clicking Tools > Options in the Firefox browser. Refer to Firefox Help for
details.

Tip: Setting privacy.sanitize.sanitizeOnShutdown to “True” causes the cache to clear when Firefox shuts down. This increases
privacy, but can decrease performance.
To view the contents of your cache, type about:cache in the Firefox location bar and press Enter.
Refer to MozillaZine Knowledge Base and Firefox Support Home Page for more information on these and other preferences.

Recommendations and Requirements for All Browsers

For the best experience and security, follow these guidelines.
EDITIONS
The following recommendations and requirements apply for all browsers, whether you’re using
Salesforce Classic or Lightning Experience. Salesforce Classic available
in: All Editions
Note: Salesforce doesn’t support non-browser applications that embed WebView or similar
controls to render content for Salesforce Classic, Lightning Experience, or Salesforce mobile
web. Examples of approaches that embed this type of control include Salesforce Mobile SDK, EDITIONS
Microsoft’s WebBrowser Control, Electron’s embedded Chromium browser, iOS’s UIWebView
and WKWebView, and Android’s WebView. Lightning Experience is
available in: Essentials,
• For all browsers, enable JavaScript, cookies, and TLS 1.2. If TLS 1.2 isn’t available, enable TLS 1.1. Group, Professional,
Browsers that don’t support TLS 1.1 or TLS 1.2 won’t be able to access Salesforce after we Enterprise, Performance,
deactivate TLS 1.0. Deactivation has already occurred in sandbox orgs and concludes with Unlimited, and Developer
production orgs on July 22, 2017. Editions
• Some features use iframes to work in Lightning Experience, so you must have the appropriate
browser security settings for iframes to load correctly. Follow your browser’s instructions to
enable working with iframes and third-party cookies. For example: In Internet Explorer, set the Launching programs and files in
an IFRAME security setting to Enable or Prompt. In Safari, we recommend changing your privacy settings for cookies to Allow
from websites I visit. In Chrome, make sure that Block third-party cookies and site data isn’t selected in the Content settings.

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Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

• The minimum screen resolution required to support all Salesforce features is 1024 x 768. Lower screen resolutions don’t always
properly display Salesforce features such as Report Builder and Page Layout Editor.

• For Mac OS users on Apple Safari or Chrome, make sure the system setting Show scroll bars is set to Always.
• Some third-party browser plug-ins and extensions can interfere with the functionality of Chatter. If you experience malfunctions or
inconsistent behavior with Chatter, disable the browser's plug-ins and extensions and try again.
Other products and features may also be affected by third-party plug-ins and extensions.
Some features in Salesforce—and some desktop clients, toolkits, and adapters—have their own browser requirements. For example:
• Internet Explorer is the only supported browser for:
– Standard mail merge (Salesforce Classic)
– Connect Offline

• For the best experience on machines with 8 GB of RAM in the Salesforce Console, use Chrome.

Considerations for Microsoft Edge

Salesforce supports the latest version of Microsoft Edge for both Salesforce Classic and Lightning Experience. However, the Developer
Console doesn't support Microsoft Edge.
Considerations for Microsoft Internet Explorer
If you use Internet Explorer, we recommend using the latest version that Salesforce supports. Apply all Microsoft software updates.
Note these restrictions.
Considerations for Apple Safari
If you use Safari, we recommend using the latest version that Salesforce supports. Apply all Apple software updates.
Considerations for Mozilla Firefox
Salesforce makes every effort to test and support the most recent version of Firefox. However, Lightning Experience currently doesn't
support Private Browsing.
Considerations for Google Chrome
If you use Chrome, we recommend using the latest version that Salesforce supports.

Considerations for Microsoft Edge

Salesforce supports the latest version of Microsoft Edge for both Salesforce Classic and Lightning Experience. However, the Developer
Console doesn't support Microsoft Edge.

Considerations for Microsoft Internet Explorer

If you use Internet Explorer, we recommend using the latest version that Salesforce supports. Apply all Microsoft software updates. Note
these restrictions.

Important: Support for Internet Explorer 11 to access Lightning Experience is retiring beginning in Summer ’16.
• You can continue to use IE11 to access Lightning Experience until December 16, 2017.
• If you opt in to Extended Support for IE11, you can continue to use IE11 to access Lightning Experience and Communities until
December 31, 2020.
• IE11 has significant performance issues in Lightning Experience.
• It is strongly recommended that you do not use Internet Explorer 11 with Community Builder.
• This change doesn’t impact Salesforce Classic.

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Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

Keep the following considerations in mind when using Salesforce with Microsoft Internet Explorer.
• IE11 is not supported in Salesforce CPQ and Billing.
• Lightning Experience might exceed IE11 data storage limits, which can cause performance problems. When you exceed the limits,
you receive a message similar to “Do you want to allow force.com to use additional storage on your computer?” Agreeing removes
the data limit for Lightning Experience. Another option is to set a 30 MB storage limit by following these steps.
1. In Settings, select Internet Options.
2. On the General tab, under the Browser History section, click Settings.
3. On the Cache and Databases tab, increase the Notify me when a website cache or database exceeds option to 30 MB.
4. Click OK.

• Salesforce Classic and Lightning Experience are supported in Internet Explorer 11 on Windows 8 and 8.1 for touch-enabled laptops
with standard keyboard and mouse inputs only. There is no support for mobile devices or tablets where touch is the primary means
of interaction. Use Salesforce mobile web instead.
• If you’re using Microsoft® Internet Explorer® versions 9–10, you’re redirected to Salesforce Classic even if your preference is set to
Lightning Experience.
• Compatibility Mode in Internet Explorer isn’t supported.
• Changing the compatibility parsing mode of the browser, for example, by using the X-UA-Compatibility header, isn’t
supported.
• Internet Explorer 11 isn’t supported for the Developer Console.
• Floating headers for Lightning report builders are not supported in Internet Explorer 11.
• Drag and drop of files into feed comments isn’t supported in Internet Explorer. Drag and drop of files into feed posts is supported
in Salesforce Classic, but not in Lightning Experience.
There are additional considerations for Internet Explorer with Salesforce Classic.
• If you use Internet Explorer, confirm that you have TLS 1.1 and TLS 1.2 enabled. For more information, see Enabling TLS 1.1 and TLS
1.2 in Internet Explorer.
• The HTML solution editor in Internet Explorer 11 is not supported in Salesforce Knowledge.
• The Metro version of Internet Explorer 10 isn’t supported.
• Internet Explorer 9 users don’t have browser-based spell check.

Considerations for Apple Safari

If you use Safari, we recommend using the latest version that Salesforce supports. Apply all Apple software updates.
Salesforce currently doesn't support Analytics with Apple Safari. Use Internet Explorer 11, Edge, or the latest version of Chrome or Firefox.

Considerations for Mozilla Firefox

Salesforce makes every effort to test and support the most recent version of Firefox. However, Lightning Experience currently doesn't
support Private Browsing.

Considerations for Google Chrome

If you use Chrome, we recommend using the latest version that Salesforce supports.
The Use Strict Site Isolation setting in Chrome can cause some Salesforce features not to work. Disable the setting to restore the features.

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Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

Supported Languages
Salesforce offers three levels of language support: fully supported languages, end-user languages, and platform-only languages.
A two-character language code identifies each language, such as en, or a five-character locale code, such as en_AU.

Note: Setting a default locale is different from setting a default language.

In addition to the Salesforce language support, you can localize your org in two ways. Use the Translation Workbench to specify languages
you want to translate, assign translators to languages, translate your text customizations, and override labels and translations from
managed packages. You can translate everything from custom picklist values to custom fields so that your global users can use Salesforce
in their language.
The second option is to rename tabs and fields in Salesforce. If your custom application uses only a few standard Salesforce tabs and
fields, you can translate them.

Fully Supported Languages

You can change the language for all features, including Help, to one of the following fully supported languages from the Setup page.
Enter Company Information in the Quick Find box, select Company Information, then select Edit.
• Chinese (Simplified): zh_CN
• Chinese (Traditional): zh_TW
• Danish: da
• Dutch: nl_NL
• English: en_US
• Finnish: fi
• French: fr
• German: de
• Italian: it
• Japanese: ja
• Korean: ko
• Norwegian: no
• Portuguese (Brazil): pt_BR
• Russian: ru
• Spanish: es
• Spanish (Mexico): es_MX
• Swedish: sv
• Thai: th

Note:
• Spanish (Mexico) falls back to Spanish for customer-defined translations.
• Even though the Salesforce user interface is fully translated to Thai, Help remains in English.

End-User Languages
End-user languages are useful if you have a multilingual organization or partners who speak languages other than your company’s
default language. For end-user languages, Salesforce provides translated labels for all standard objects and pages, except administrative

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Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

pages, Setup, and Help. When you specify an end-user language, labels and Help that aren’t translated appear in English. End-user
languages are intended only for personal use by end users. Don’t use end-user languages as corporate languages. Salesforce doesn’t
provide customer support in end-user languages.
End-user languages include:
• Arabic: ar
• Bulgarian: bg
• Croatian: hr
• Czech: cs
• English (UK): en_GB
• Greek: el
• Hebrew: iw
• Hungarian: hu
• Indonesian: in
• Polish: pl
• Portuguese (Portugal): pt_PT
• Romanian: ro
• Slovak: sk
• Slovenian: sl
• Turkish: tr
• Ukrainian: uk
• Vietnamese: vi

Note: Salesforce provides limited support for right-to-left languages—Arabic and Hebrew—for the following features.
• Live Agent
• Cases
• Accounts
These features are not supported in Lightning Experience, the Salesforce app, any other mobile app or mobile browser, or any
user interface except Salesforce Classic. There is no guarantee that right-to-left languages function correctly with any other Salesforce
features. There are no plans to expand the list of supported features.
Features that aren’t supported for right-to-left languages include, but are not limited to, the following.
• Report Builder
• Generating quote PDFs
• Customizable forecasting
• Emails
• Salesforce Knowledge
• Feeds
• Communities
• Certain search features, including lemmatization and synonym groups
The absence of a feature from this list does not imply support. Only Live Agent, Cases, and Accounts are supported with right-to-left
languages.

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Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

Platform-Only Languages
In situations where Salesforce doesn’t provide default translations, use platform-only languages to localize apps and custom functionality
that you’ve built on the Salesforce App Cloud. You can translate items such as custom labels, custom objects, and field names. You can
also rename most standard objects, labels, and fields. Informative text and non-field label text aren’t translatable.
Platform-only languages are available in all places where you can select a language in the application. However, when you select a
platform-only language, all standard Salesforce labels default to English or, in select cases, to an end-user or fully supported language.

Note: Language support is closely tied to the API version. For example, we introduced support for Belgian Dutch (nl_BE) in the
same release as API version 40.0. To take advantage of this language, you must use API version 40.0 or later. In general, we
recommend using the most recent version of the API to make the most of our language features.
When you specify a platform-only language, labels for standard objects and fields fall back to English, except:
• Dutch (Belgium) falls back to Dutch
• English (Australia), English (India), English (Malaysia), and English (Philippines) fall back to English (UK).
• French (Belgium), French (Canada), French (Luxembourg), and French (Switzerland) fall back to French.
• German (Austria), German (Belgium), German (Luxembourg), and German (Switzerland) fall back to German.
• Italian (Switzerland) falls back to Italian.
• Malay falls back to Indonesian.
• Montenegrin falls back to Serbian (Latin).
• Romanian (Moldova) falls back to Romanian.
The following platform-only languages are currently supported.
• Albanian: sq
• Arabic (Algeria): ar_DZ
• Arabic (Bahrain): ar_BH
• Arabic (Egypt): ar_EG
• Arabic (Iraq): ar_IQ
• Arabic (Jordan): ar_JO
• Arabic (Kuwait): ar_KW
• Arabic (Lebanon): ar_LB
• Arabic (Libya): ar_LY
• Arabic (Morocco): ar_MA
• Arabic (Oman): ar_OM
• Arabic (Qatar): ar_QA
• Arabic (Saudi Arabia): ar_SA
• Arabic (Sudan): ar_SD
• Arabic (Syria): ar_SY
• Arabic (Tunisia): ar_TN
• Arabic (United Arab Emirates): ar_AE
• Arabic (Yemen): ar_YE
• Armenian: hy
• Basque: eu
• Bosnian: bs

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Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

• Bengali: bn
• Catalan: ca
• Chinese (Simplified—Singapore): zh_SG
• Chinese (Traditional—Hong Kong): zh_HK
• Dutch (Belgium): nl_BE
• English (Australia): en_AU
• English (Canada): en_CA
• English (Hong Kong): en_HK
• English (India): en_IN
• English (Ireland): en_IE
• English (Malaysia): en_MY
• English (Philippines): en_PH
• English (Singapore): en_SG
• English (South Africa): en_ZA
• Estonian: et
• French (Belgium): fr_BE
• French (Canada): fr_CA
• French (Luxembourg): fr_LU
• French (Switzerland): fr_CH
• Georgian: ka
• German (Austria): de_AT
• German (Belgium): de_BE
• German (Luxembourg): de_LU
• German (Switzerland): de_CH
• Hindi: hi
• Icelandic: is
• Irish: ga
• Italian (Switzerland): it_CH
• Latvian: lv
• Lithuanian: lt
• Luxembourgish: lb
• Macedonian: mk
• Malay: ms
• Maltese: mt
• Romanian (Moldova): ro_MD
• Montenegrin: sh_ME
• Romansh: rm
• Serbian (Cyrillic): sr
• Serbian (Latin): sh
• Spanish (Argentina): es_AR

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Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

• Spanish (Bolivia): es_BO

• Spanish (Chile): es_CL
• Spanish (Colombia): es_CO
• Spanish (Costa Rica): es_CR
• Spanish (Dominican Republic): es_DO
• Spanish (Ecuador): es_EC
• Spanish (El Salvador): es_SV
• Spanish (Guatemala): es_GT
• Spanish (Honduras): es_HN
• Spanish (Nicaragua): es_NI
• Spanish (Panama): es_PA
• Spanish (Paraguay): es_PY
• Spanish (Peru): es_PE
• Spanish (Puerto Rico): es_PR
• Spanish (United States): es_US
• Spanish (Uruguay): es_UY
• Spanish (Venezuela): es_VE
• Tagalog: tl
• Tamil: ta
• Urdu: ur
• Welsh: cy

Locale and Language Support for the Salesforce App

The Salesforce app works with almost all Salesforce-supported locales and the fully supported and end-user languages. (The Salesforce
Help includes a complete list of supported locales and languages.) Languages that are read right to left, including Arabic and Hebrew,
aren’t supported in this release.

SEE ALSO:
Select Your Language, Locale, and Currency
Enable and Disable the Translation Workbench

Locale and Language Support for the Salesforce App

The Salesforce app works with almost all Salesforce-supported locales and the fully supported and
EDITIONS
end-user languages. (The Salesforce Help includes a complete list of supported locales and
languages.) Languages that are read right to left, including Arabic and Hebrew, aren’t supported The Salesforce app available
in this release. in: All editions except
Database.com
Note: Salesforce for Android and Salesforce for iOS use the language and locale settings
from both your Salesforce user profile and the locale settings on your mobile device. If your
device uses different locale settings than are specified for your user profile, you see different
languages displayed throughout the app. For example, the navigation menu displays in
English while records display in French.

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Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

The Salesforce app includes multi-currency support, but advanced currency management isn’t available.
The date fields in records, such as the Close Date field in opportunities, use the native date picker on your mobile device. For
example, when your locale is set to Thai and you edit a date field, the year is displayed in Gregorian years, like 2017. When you save the
date, the displayed year is translated to the Buddhist calendar equivalent, 2560. You can change the calendar setting on your mobile
device by referring to the instructions for your mobile device. For example, in iOS 10, you can change the calendar setting by going to
Settings > General > Language & Region.

Accessibility Standards
Learn about the standards that Salesforce follows to design applications with accessibility in mind.
EDITIONS
Salesforce is committed to providing on-demand enterprise applications accessible to all individuals,
including users working with assistive devices, such as speech recognition software and screen Available in: Salesforce
readers. Classic (not available in all
orgs on page 5) and
Important: Accessibility features in Salesforce Classic are no longer maintained or enhanced. Lightning Experience
We recommend that you instead use Lightning Experience, which offers the latest accessibility
features. Available in: All editions
except Database.com
To help meet our goal of universal design, Lightning Experience follows the internationally recognized
best practices in Section 508 of the Rehabilitation Act and the Web Content Accessibility Guidelines
(WCAG) 2.0 Level AA to the extent possible. Find Voluntary Product Accessibility Templates (VPATs) for specific Salesforce products on
our Product Accessibility Status page.

Recommended Screen Readers and Browsers

Operating System Screen Reader Recommended Browsers

Windows®, latest version NVDA, latest version Google Chrome®, latest version

Windows, latest version Freedom Scientific JAWS, latest version Google Chrome, latest version

macOS, latest version VoiceOver Google Chrome, latest version, or Safari®,

latest version

Note: Salesforce pilot and beta features don’t always provide full accessibility.

Low-Vision Users Who Require Magnification

Salesforce supports standard OS-level, browser, and third-party magnification tools. Adjust the zoom setting to suit your needs.
Deaf or Hearing Impaired Users
Salesforce provides captions for videos accessible through the Help & Training link at the top of any page.
Use Lightning Experience with a Screen Reader
Learn how to get the most out of a screen reader and other assistive technologies when you use Lightning Experience, where
accessibility features are built in.
Use Salesforce Classic with Assistive Technologies
Learn how Salesforce accessibility mode changes your experience with Salesforce Classic.

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Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

Keyboard Shortcuts
Use keyboard shortcuts to work efficiently in Salesforce. Shortcuts help you navigate and work with records faster and without using
your mouse. You can use these shortcuts with your web browser shortcuts.
Salesforce App Accessibility Considerations
The Salesforce app provides users working with screen readers and other accessibility features a fully accessible mobile experience.
Unlike the full Salesforce site, the Salesforce app doesn’t require accessibility mode. If you use Salesforce with an assistive device,
keep these tips in mind.
Contact Salesforce
Learn more about accessibility at Salesforce.

Low-Vision Users Who Require Magnification

Salesforce supports standard OS-level, browser, and third-party magnification tools. Adjust the
EDITIONS
zoom setting to suit your needs.
Available in: Salesforce
Classic (not available in all
orgs on page 5) and
Lightning Experience

Available in: All editions

except Database.com

Deaf or Hearing Impaired Users

Salesforce provides captions for videos accessible through the Help & Training link at the top of
EDITIONS
any page.
Available in: Salesforce
Classic (not available in all
orgs on page 5) and
Lightning Experience

Available in: All editions

except Database.com

Use Lightning Experience with a Screen Reader

Learn how to get the most out of a screen reader and other assistive technologies when you use
EDITIONS
Lightning Experience, where accessibility features are built in.
The examples focus on using Sales Cloud pages, but many tips are applicable to other products Available in: Lightning
when you choose Lightning Experience. Experience
See browser and screen reader recommendations in Accessibility Standards. Available in: All Editions

General Screen Reader Tips

Salesforce is a complex web application that takes time to learn and understand. Screen readers can be complex applications themselves.
We recommend that you become familiar with your screen reader’s modes and navigation shortcuts on less complex websites before
using it with Lightning Experience. Refer to your screen reader’s documentation for guidelines and common usage tips.

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Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

Note: While Salesforce does its best to comply with accessibility standards, sometimes glitches occur with certain combinations
of screen readers and web browsers. If you encounter difficulties that aren’t documented here, try using Salesforce with a different
combination of screen reader and browser.
See Known Accessibility Issues in Lightning Experience.

Screen Reader Modes

In this documentation, we sometimes reference putting your screen reader into a specific mode to interact with part of a page. It’s useful
to know your screen reader’s modes and ways of switching between them before using Salesforce. Most screen readers for Windows
have multiple modes.
When you use Salesforce and other web applications, the screen reader must switch modes between navigating pages and interacting
with them. Sometimes a screen reader switches to the appropriate mode automatically if it correctly interprets elements on the page.
Other times you must switch modes manually to get the behavior you want.
Navigation mode (JAWS Virtual mode and NVDA Browse mode)
This mode is the default mode for most screen readers. In this mode, use your screen reader’s cursor keys to navigate element by
element through the page, and use screen reader shortcuts to jump between elements of a particular type. The keys you press are
sent to the screen reader rather than the underlying page. For instance, in NVDA’s Browse mode, pressing the h key navigates to
the next heading.
Interaction mode (JAWS Forms mode and NVDA Focus mode)
This mode is for interacting with controls on the page, such as form fields, tabs, list boxes, trees, and combo boxes. In this mode, the
keys you press are sent to the underlying page rather than the screen reader. For instance, pressing the h key while on a text input
in NVDA’s Focus mode types “h” in the text input. Pressing the Escape key returns you to navigation mode.
Listen for a click sound in NVDA and JAWS to inform you of mode changes.
Check your screen reader’s documentation to learn more about its modes.

General Lightning Experience Navigation Tips

Keep these navigation tips in mind as you use Lightning Experience.
• With NVDA, you sometimes need to enable Focus Mode when you navigate to a menu or a picklist inside a form.
• After you open a dialog, interact with it, and close it, the focus is placed on the button that launched the dialog.
• Don’t use the screen reader’s list of links. Because Salesforce is a complex application, it’s possible to lose contextual information
around a link.
• When you type in edit fields or combo boxes that perform as type-ahead or autocomplete fields, your screen reader reads the lists.
To navigate to an item, use the arrow keys.
• We recommend using a screen reader that supports live regions, because status updates are often provided using this method.

General Keyboard Accessibility Tips

Some examples of keyboard navigation techniques include:
• Tab key moves to links and controls.
• Spacebar switches the state of buttons.
• Spacebar opens menus.
• Arrow keys move between menu items.
• Arrow keys move between tabs in a tab set.

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Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

Lightning Experience Keyboard Shortcuts

Lightning Experience has its own set of custom keyboard shortcuts. To open a dialog that lists available keyboard shortcuts, press Ctrl+/
on Windows or Cmd+/ on macOS.
The dialog includes shortcuts for common global actions and navigation. The Lightning Console UI provides an even richer collection
of keyboard shortcuts. Make sure that you are using these keyboard shortcuts in your screen reader’s interaction mode or in combination
with your screen reader’s passthrough key to avoid conflicts with your screen reader’s default shortcuts.
For more information, see Keyboard Shortcuts for Lightning Experience.

Navigate Lightning Experience Page Layouts

Learn about the layout of pages in Lightning Experience with details for screen readers.
Lightning Experience Tips for Screen Readers
Learn tips for using a screen reader with some parts of the Lightning Experience UI.
Known Accessibility Issues in Lightning Experience
Learn about known issues for screen readers and Lightning Experience.

Navigate Lightning Experience Page Layouts

Learn about the layout of pages in Lightning Experience with details for screen readers.
EDITIONS
The examples focus on using Sales Cloud pages, but many tips are applicable to other products
when you choose Lightning Experience. Available in: Lightning
Experience
We recommend that you partner with someone familiar with the page layouts used for your
Salesforce org. Administrators can customize the display of tabs and UI options for your org. Available in: All Editions
We encourage administrators to improve the usability of pages for specific groups of users by
removing unnecessary page content. Consider creating more simplified layouts for screen reader
users by omitting complex structural items, such as tab sets.

Page Header
The page header includes:
• Skip links
• Global search box
• Buttons for navigating to favorites and managing them
• Global Actions quick create menu
• Contextual help menu , which launches a panel
• Setup menu
• Notifications button, which launches a panel
• User profile button, which launches a panel

Skip Links
The top of each page has two links: Skip to Navigation and Skip to Main Content.
• Skip to Navigation moves the focus to the navigation section after the page header. The navigation section begins with an App
Launcher button that launches the app picker. In most Salesforce apps, the App Launcher button is followed by links that provide

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Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

access to the main Salesforce objects, such as Accounts and Opportunities. In Console apps, the App Launcher button is followed
by a link to a Salesforce object, a menu to select another object type, and a set of open tabs.
• Skip to Main Content moves the focus to the content of the current page and bypasses common links at the top of each page. For
example, if you open Chatter, you’re placed at the top of your feed. This link skips both the page header and the navigation links.

Global Search
The top of each Salesforce page has an editable combo box labeled Search Salesforce. Use this box to search your entire Salesforce org
for records, files, Chatter groups and posts, and users. When you begin typing, a list of auto-suggested searches and records displays.
Use the arrow keys to navigate the list of search suggestions. Or continue typing your search term, and press Enter to do a full search.
When you press Enter on a suggested record, you go directly to the item. When you press Enter on a suggested search in the list, you
go to a Search Results screen. On the screen, the search results are grouped by the object type, such as User or Group.
The Search Results screen is divided into sections, each marked with a heading level 2.
• The first heading level 2 is “Searchable objects from navigation bar.” This section contains links to narrow your search.
• Subsequent heading level 2s list the types of records returned. A search for Universal Containers can produce headings for Accounts,
Contacts, Leads, and Opportunities.
If no headings follow the “Searchable objects from navigation bar” heading, your search didn’t return any results. If the search did return
results, you hear the number of results when the page loads.

Favorites
The page header has two buttons for managing favorite pages. Use the first button to add or remove the current page. The button label
is Add Favorite if the page is not on your favorites list. The label changes to Remove Favorite when the page is added. This button is
disabled on pages that don’t support favorites.
The next button, Favorites List, opens a dialog that you can use to jump to a favorite page in Salesforce. The dialog lists your favorites
and includes an Edit Favorites button. If you have many favorites, the dialog starts with a favorites search combo box, which is in focus
when you open the dialog. Type a search term, or use your arrow keys to navigate through your favorites list. Press Enter to navigate to
the highlighted favorite. Use the Edit Favorites button to open a new dialog where you can rearrange, rename, and remove pages in
your favorites list.
See Favorites Considerations.

Navigation Region
After the header region is the navigation section of the page. This section begins with the App Launcher button, which opens an App
Launcher dialog that contains apps configured by your administrator. Use this dialog to switch between apps. You can also use the App
Launcher to access a Salesforce object in your org.
Standard App Navigation
After the App Launcher is the main navigation for the current Salesforce app. The list contains links to object home pages, such as
Accounts, Opportunities, and Leads. Some objects have menus associated with them. Use these menus to access recently used
records of this object type and to create a record of this object type.
Lightning Console App Navigation
In Console Apps, the App Launcher is followed by a link to an object home, or a Select link if no object is selected. The object menu
is labeled Show Navigation Menu. You can use these controls to browse through records of certain object types.
After these controls are your open Workspace tabs. Use your arrow keys to navigate between tabs. Each tab contains an action menu
button and a close button. When you are focused on a tab, use your Tab key to navigate to one of its buttons.

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Page Content
After the navigation section is the main content of the page. There are two main types of pages, each with a similar layout: object home
pages and record home pages.
Beyond these two common page types, there are several unique pages, including Home, Tasks, Notes, Reports, Dashboards, News,
Forecasts, and Chatter. Chatter pages include the feed, user profiles, groups, and Files. We encourage you to explore these page types
and develop your own navigation strategies.

Object Home
All object home pages in Lightning Experience have the same layout. At the beginning of the main content section is the List View
picker. To select a list view, use the associated heading level 1 link. After the list view heading link, an object home page has several
actions.
• Action bar, which can contain several buttons or links and an overflow menu of actions that you can take at the object level
• List view control menu, where you can create, share, delete, and edit list views for the object
• Display picker, where you can switch between a list view and a Kanban view
• Refresh button
• Edit button, to edit values inline
• Chart button
• Filter button, which opens a panel for filtering your list view results
After this set of controls is the list view, which is an inline editable grid. After you tab to the grid, press the Enter key to enter the grid. To
navigate the grid, use the arrow keys or screen reader table navigation. Edit buttons indicate that editing is allowed. Use an edit button
to change the values of fields. If you’ve made edits, press the Escape key to leave the grid, and then press the Tab key to access the Save
and Cancel buttons.

Record Home
The main content area on a record home page begins with the object type, followed by the record name, which is the page’s heading
level 1. After the heading is the action bar for the page. These buttons and links, and possibly an overflow menu, contain actions that
relate to this record. The actions can include edit, delete, change owner, and so on. Most of these actions open and place focus in a
modal dialog.
After the action bar is the highlights section, which has top details about the record. After the highlights section, you find two lists of
tabs (also called tab sets). Depending on the record’s object type, these tabs reveal record details, Chatter for the record, related lists,
record activities, or anything else configured by your administrator. Use these tabs to get information, activity, and collaboration related
to the record.

Related Lists
Related lists contain information about records that are linked to the record that you’re on. All related lists and similar cards on record
pages begin with a heading level 2 and are identified with the ARIA article landmark.
You can perform actions on objects and records inside related list cards.

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Lightning Experience Tips for Screen Readers

Learn tips for using a screen reader with some parts of the Lightning Experience UI.
EDITIONS

Composer Windows Available in: Lightning

Experience
A composer window is a dialog that stays at the bottom of your browser window. A composer
persists across Salesforce pages until you close the composer or the browser tab. Typically, you use Available in: All Editions
a composer for creating records. For example, you use a composer window when you create an
object from the Global Actions menu in the page header.
A composer window consists of:
• A heading level 2
• Minimize or Restore button for switching the visibility of the composer window
• Maximize button for changing the composer window to a modal view
• Close button for closing the composer window without completing the task
• Composer body content, which usually consists of form fields
• Other buttons, such as Save or Done
When a composer opens, the first field in the composer window has focus. Press the Tab key to move the focus through the fields inside
the composer window. Press the Escape key to navigate to the composer’s header. From the composer’s header, use Shift+Tab to
navigate out of the composer and back to the browser tab.
To quickly navigate between two open composer windows, press the Escape key from inside a composer window to focus its header.
Then use your arrow keys to navigate to the other composer window’s header. When you’re focused on the header of the composer
you want to work in, press Enter to move into the composer’s content area.
For easier navigation with a screen reader, we recommend having only one or two composer windows open at a time. When too many
composer windows are open to fit on the screen, an overflow menu button appears. To reach this overflow menu button, press g, then
press d. You might need to also use your screen reader’s passthrough keys to send the g and d key presses directly to the page.
See also Keyboard Shortcuts for Lightning Experience Composer Windows.

Type-Aheads and Lookups

Forms in Salesforce use combo boxes for lookup fields.
For single-select lookup fields
When you select a value for the lookup, the combo box input field is replaced with an HTML link. The link represents the filled-in
value and is wrapped in an application role so that the data is sent to the application. You can clear the value by navigating to the
link with your Tab key and pressing the Delete key. Your focus then moves to the restored combo box input.
For multi-select lookup fields
When you select a value for the lookup, the value is added to a list of selected values immediately after the combo box. This list is
wrapped in an application role. From the combo box, press the Tab key to move your focus into the list of selected values. Use the
arrow keys to navigate the list, and use the Delete key to remove individual values. When you navigate away from a lookup with
selected values, the combo box is hidden on the page. Navigate back to the selected values to reveal the combo box again so that
you can add more values.

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Modal Dialogs
Many buttons in the Salesforce user interface open modal dialogs in the current browser window. When a modal dialog opens, everything
else on the page is obscured so that your attention stays on the modal dialog’s content. Keyboard focus also stays in the modal dialog
until you close it.
Close a modal dialog by using the Close button near the top of the modal or by pressing the Escape key. When you close a modal, the
underlying page’s interactivity is restored, and your focus returns to the button that you used to launch that modal dialog.

Tab Sets
When you encounter a tab set in Lightning Experience, use the arrow keys to navigate between the tabs. Use the Tab key to navigate
to the first focusable element in the selected tab’s panel.
Known issue: Lightning tab sets are wrapped in an application role. You can’t navigate them using the NVDA virtual cursor.

Sales Path
Opportunity workspace and Lead workspace page layouts can include the Sales Path feature, which represents the stages required for
working through a sales process. Sales Path consists of stages represented with tabs that you can navigate with your arrow keys. To
indicate that you’ve completed a stage, select its stage tab and use the Mark Stage as Complete button.

Tables and List Views

Salesforce displays records in tables called list views. To navigate to a list view, use the screen reader’s shortcut for moving to the next
table. If a page contains more than one list view, navigate by headings rather than by using the next table shortcut to get better context.
Table column headers in list views include buttons to control the view. For example, the buttons can sort data alphabetically and adjust
column width. Your screen reader might announce these buttons along with the heading text while navigating between columns in
the table.

Navigation in List Views

Salesforce list views use a grid interaction pattern. To navigate, we recommend that you use the grid’s keyboard controls rather than
your screen reader’s table layer. Make sure that your screen reader is in interaction mode before you use the grid interactions. When you
enter the list view using your Tab key, your screen reader switches to interaction mode.
Similar to many screen readers, list view grids have two modes.
Navigation mode
Navigation mode is the default mode for list views to let you quickly navigate the list view’s contents.
Navigation mode has the following keyboard functionality.
• Use arrow keys to navigate between cells.
• Press the Tab key to navigate out of the list view.
• Press the Enter key to switch to action mode. If your screen reader cursor is on a cell that contains a single interactive control,
pressing Enter switches to action mode. It then performs that control’s default action. If the current cell has more than one
interactive control, pressing Enter switches to action mode. Your focus is then placed on the first interactive control in the cell.
Action mode
Many cells in a list view can have actionable content, such as links, action menus, and inline edit. Switching to action mode lets you
interact with these controls.
Action mode has the following keyboard functionality.
• Use arrow keys or the Tab key to navigate between controls.

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• With focus on a control, you can use any key that you normally use to activate the control. For example, use the Spacebar to
select a checkbox or the Enter key to follow a link.
• Press the Escape key to switch back to navigation mode. There is a known issue with Windows screen readers when you press
Escape on a list view. The screen reader switches out of interaction mode instead of switching the list view out of action mode.
To continue navigating the list view, manually switch your screen reader back to its interaction mode.
See also Known Accessibility Issues in Lightning Experience.

Known Accessibility Issues in Lightning Experience

Learn about known issues for screen readers and Lightning Experience.
EDITIONS
• When using NVDA, before interacting with a menu or a form’s dropdown list, enable Focus
Mode on your screen reader. Forms in Lightning Experience use accessible menus instead of Available in: Lightning
standard picklists. Experience
• After closing a dialog, use the browser’s search feature to return to a known point on the page. Available in: All Editions
After you open, interact with, and close a dialog, focus is placed on the button that launched
the dialog.
• With VoiceOver on macOS, when you navigate through a list of items in a combo box using arrow keys, the screen reader doesn’t
read out the highlighted items.
• Many elements that function as buttons identify themselves as links to screen readers.
• Some interactive components are wrapped in an application role, which can present usability challenges in NVDA and JAWS. These
components are tabs, filled-in lookup fields, and interactive lists. If you have issues with these components, use your Tab key to
navigate into them rather than your virtual cursor. To use these components as intended, switch to your screen reader’s interaction
mode if it doesn’t switch automatically.
• Salesforce’s tree grids have limited screen reader support. In particular, NVDA skips over tree grids with the virtual cursor. With
VoiceOver, you can navigate to the tree grid using the virtual cursor, but you can’t use the virtual cursor to navigate through the tree
grid. We recommend using your Tab key to navigate through a tree grid.

Use Salesforce Classic with Assistive Technologies

Learn how Salesforce accessibility mode changes your experience with Salesforce Classic.
EDITIONS
Salesforce Classic includes an alternate user interface mode for using assistive technologies. Most
new features are designed with accessibility in mind and are accessible in standard mode. However, Available in: Salesforce
accessibility mode might better suit your needs, especially if you are using speech recognition or Classic (not available in all
screen reading software to create reports and dashboards or interact with list views. orgs on page 5)

Note: Accessibility features in Salesforce Classic are no longer maintained or enhanced. We Available in: All editions
recommend that you instead use Lightning Experience, which offers the latest accessibility except Database.com
features.

Enable Accessibility Mode

Enable accessibility mode in Salesforce Classic.
Accessibility Mode Features
Learn how accessibility mode changes your experience using Salesforce.
Accessibility Tips for Salesforce Classic
Learn about accessibility features designed for users working with assistive devices, such as speech recognition software and screen
readers.

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Enable Accessibility Mode

Enable accessibility mode in Salesforce Classic.
EDITIONS
1. From your personal settings, enter Accessibility in the Quick Find box, then select
Accessibility. No matching results? Enter Personal Information in the Quick Find Available in: Salesforce
box, then select Personal Information. Classic (not available in all
orgs on page 5)
2. Select Accessibility Mode.
3. Click Save. Available in: All editions
except Database.com

Accessibility Mode Features

Learn how accessibility mode changes your experience using Salesforce.
EDITIONS

Accessibility Mode Features That Enhance Usability Available in: Salesforce

Classic (not available in all
• Access setup pages from a Setup link at the top of the page. orgs on page 5)
• Dropdown menus include a Go button that you select to navigate to the option you choose in
the dropdown list. Available in: All editions
except Database.com
• Menu buttons are rendered as a dropdown list with a Go button.
• Overlay pages are rendered as separate popup windows.
• The HTML editor is replaced with a text box. This text box only accepts HTML and does not recognize plain text entries like carriage
returns. To separate content, you must use paragraph or line break HTML tags.
• When viewing a dashboard, the View Dashboard auto-complete filter is replaced with a standard dropdown menu.
• The Edit Columns link on the Manage Members page, accessible via the Manage Members dropdown on a campaign detail page,
becomes a dropdown button. The Edit Columns overlay is replaced by a standard setup page.
• Clicking a requested meeting in the Open Activities related list and in some list views doesn’t open the meeting detail page. Instead,
a dialog opens that instructs you to contact the meeting organizer for details about the requested meeting.
• The Turn My Email On dropdown list on a Chatter group displays as a Chatter Email Settings link that opens your settings for receiving
Chatter email.

Disabled Chatter Features

• Edit Chatter posts and comments

Disabled Calendar Features

• Event detail overlays in the calendar view
• Drag-and-drop editing
• Drag-and-drop scheduling
• Click-and-create events
• The New Meeting Request button on the Open Activities related list

Note: As a result, you can’t request a meeting in accessibility mode, and the Requested Meetings subtab in the Calendar
section of the Home tab doesn’t display any meetings.

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Disabled Report and Dashboard Features

• Drag-and-drop editing in the dashboard builder
• Creating and editing reports in report builder

Note: Report builder is required to create or edit joined reports and reports containing cross filters or buckets. Users with
accessibility mode enabled can run those reports, but can’t create or edit them. To create reports in accessibility mode, you
must use the report wizard.

• Drag-and-drop to move reports and dashboards between folders

Disabled List View Features

• Related list hover links
• These enhanced list features:
– Inline editing
– Rearranging and adjusting the width of columns
– Editing, deleting, or refreshing the current list view
– Changing the number of records displayed per page
– Jumping to a specific page of results

Other Disabled Features

• The Check Spelling button for solutions
• The latest Manage Members page
• The Recent Tags dropdown menu when you add the tag component to the sidebar
• When finding similar opportunities, the Match Criteria sidebar on the search results page
• The list of similar questions as you type a question in an answers community

Tip: Users with accessibility mode enabled should use the search box on the Answers tab to see if their question has already
been asked before they post their question.

Accessibility Tips for Salesforce Classic

Learn about accessibility features designed for users working with assistive devices, such as speech
EDITIONS
recognition software and screen readers.
Available in: Salesforce
Sighted Keyboard Users Classic (not available in all
Learn about Salesforce accessibility features designed for sighted keyboard users. orgs on page 5)

Specific Color Users Available in: All editions

Tips for users who rely on browser settings and their operating system to change their display except Database.com
to a particular color combination.

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Sighted Keyboard Users

Learn about Salesforce accessibility features designed for sighted keyboard users.
EDITIONS
• Selected areas on the screen include highlights to give you an on-screen visual indication of
focus. Available in: Salesforce
• These elements are identified in our page markup to help you interact with them. Classic (not available in all
orgs on page 5)
– Headings are marked as headings rather than field set and legend elements to group form
controls. Available in: All editions
except Database.com
– The main heading for the page (typically at the start of the main content area) is a level 1
heading. You can shift to this heading with a shortcut key.
– Data tables have data table markup (except for enhanced list views in Standard Mode) to aid identification of headers for each
cell.
– Lists provided in the main content area are marked as lists.

• A skip link (the first keyboard-focusable link on each page) allows you to shift the focus to the start of the main content area. This
feature bypasses the navigational menus before the main content area and reduces the number of tab presses required to reach
the main content area of the page.
• Keyboard focus is placed inside dialog boxes when they open and remains locked there until the dialog is closed.
• On edit pages, the keyboard focus defaults to the first editable field on the page. When creating or editing a task or event, the
keyboard focus defaults to the Subject field, regardless of its location on the page.
• Buttons, links, and fields that aren't currently active are labeled with a “disabled” attribute. For example, when using a wizard with
multiple steps, some buttons are disabled until you select a specific option.

Specific Color Users

Tips for users who rely on browser settings and their operating system to change their display to
EDITIONS
a particular color combination.
Browser and operating system settings don’t change the colors displayed within images. Salesforce Available in: Salesforce
implements many images as background images, which aren’t displayed when browser and Classic (not available in all
operating system settings for color display are in effect. If you rely on browser settings and your orgs on page 5)
operating system to change your display to a particular color combination, try to:
Available in: All editions
• Display image text alternatives to access information provided by important images. except Database.com
• Override our CSS for these classes: assistiveText, zen-assistiveText. Then set your browser settings
according to your preferences.
In addition,
• Some charts (for example, in reports and dashboards) rely on color to display information. If you have trouble interpreting the
information in charts, select Color-Blind Palette on Charts from your personal detail page. This option sets an alternate color
palette for charts that has been optimized for use by color-blind users. Dashboard emails don’t use the alternate palette. You can
also click a chart to view its source report.
• Dashboards contain charts and graphs that are visual in nature. To access the report data used to generate the chart or graph, select
the dashboard component.

Note: The underlying report can contain more data than what is represented in the dashboard component. It can also contain
some data that you don’t have access to due to sharing settings.

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Keyboard Shortcuts
Use keyboard shortcuts to work efficiently in Salesforce. Shortcuts help you navigate and work with
EDITIONS
records faster and without using your mouse. You can use these shortcuts with your web browser
shortcuts. Available in: Salesforce
Keyboard shortcuts aren’t case-sensitive. For example, Shift+B is the same as Shift+b. If Ctrl, Alt, or Classic (not available in all
Shift is part of the shortcut, the sequence of the keys doesn’t matter. For example, Ctrl+Alt+A is orgs on page 5) and
the same as Alt+Ctrl+A. Lightning Experience

To learn more about Salesforce accessibility for keyboard users, see Sighted Keyboard Users.

Keyboard Shortcuts for Salesforce Classic

Work faster in Salesforce Classic apps with keyboard shortcuts. You can use shortcuts to open recent items and show or hide the
sidebar.
Keyboard Shortcuts for Lightning Experience
Work faster in Lightning Experience apps with keyboard shortcuts. You can search for, edit, save, and close a record without touching
a mouse.
Keyboard Shortcuts for Lightning Experience Composer Windows
Use keyboard shortcuts to work efficiently in Lightning Experience composer windows. Open a composer window to create tasks,
jot down notes, log a call, and more. Keyboard shortcuts make it easy to cycle through the fields inside a composer and work your
way through multiple composer windows that are open at the same time.

SEE ALSO:
Keyboard Shortcuts for Lightning Console Apps
Keyboard Shortcuts for Salesforce Classic Console Apps
Keyboard Shortcuts for Macros
Keyboard Shortcuts for Health Cloud Console
Keyboard Shortcuts for Analytics Dashboards and Lenses
Keyboard Shortcuts for Dashboards in Lightning Experience
Keyboard Shortcuts for Data Categories

Keyboard Shortcuts for Salesforce Classic

Work faster in Salesforce Classic apps with keyboard shortcuts. You can use shortcuts to open recent
EDITIONS
items and show or hide the sidebar.
Available in: All editions,
Command Description Shortcut except Database.com
Open Recent Items Opens a record listed in the Recent Items list. Press any Windows:
record number from 0 to 9. Alt+number
For example, press Alt+1 to open the first item in the list, macOS:
Alt+2 to open the second item, and so on. To open the Option+number
10th item in the list, press Alt+0.
If you’re using Mozilla® Firefox®, press Shift+Alt+number
to open the record.

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Command Description Shortcut

If you’re using Microsoft® Internet Explorer®, press Alt+number to highlight a
record. To open the selected record, press Enter.

Show or hide sidebar Show or hide the collapsible sidebar. Windows: Alt+S
To use this shortcut, your org must enable the collapsible sidebar. macOS: Option+S

Keyboard Shortcuts for Lightning Experience

Work faster in Lightning Experience apps with keyboard shortcuts. You can search for, edit, save,
EDITIONS
and close a record without touching a mouse.

Note: Available in: Essentials,

Group, Professional,
• You can’t customize keyboard shortcuts in Lightning Experience. Enterprise, Performance,
• Keyboard shortcuts aren’t case-sensitive. For example, Shift+B is the same as Shift+b. If Unlimited, and Developer
Ctrl, Alt, or Shift is part of the shortcut, the sequence of the keys doesn’t matter. For Editions
example, Ctrl+Alt+A is the same as Alt+Ctrl+A.
• For shortcuts that specify “then,” release the first key, or key combo, before typing the
next key. The comma isn’t part of the shortcut.
• Keyboard shortcuts are supported on U.S. and U.K. keyboards. Shortcuts that include /
(forward slash) and . (period) aren't supported on other language keyboards.
• Lightning Experience keyboard shortcuts don’t work on Salesforce Classic apps viewed
in Lightning Experience or in Visualforce or iFramed components.

These shortcuts work in all Lightning apps with standard navigation. Lightning apps with console navigation have additional shortcuts.
You can’t use these shortcuts in apps created in Salesforce Classic.

Command Description Shortcut

Global

Close or deselect Close or deselect a window. Esc

You can’t close some windows and dialogs with this shortcut.

Edit Edit a record. E

This shortcut doesn’t work with Lightning Knowledge articles, reports, dashboards,
feed items, approval requests, and email messages.

Insert quick text Displays the quick text browser. Use the browser to find, preview, and insert quick Windows: Ctrl+.
text. macOS: Cmd+.

Open or close Macros Opens or closes the Macros utility. M

Open or close Notes Opens or closes the Notes utility. N

To use this shortcut, first open the utility.

41
Get Started with Salesforce Supported Browsers, Languages, and Accessibility Standards

Command Description Shortcut

Post to feed Submits a post or comment. Windows:
You can submit posts, comments, and questions with details. This shortcut doesn’t Ctrl+Enter
work on other publisher actions, such as emails and polls. macOS:
Cmd+Enter

Save Save a record. Windows: Ctrl+S

Your focus must be on a field. macOS: Cmd+S

Search Places your cursor in the search box. /

Show shortcut menu Displays the available shortcuts in a modal window. Windows: Ctrl+/
macOS: Cmd+/

Navigation

Focus notifications Focuses the notification panel. Press the shortcut again to focus the next C
notification.

Focus notifications (reverse Focuses the notification panel. Press the shortcut again to focus the previous Shift+C
order) notification.

Go to composer window Goes to the docked composer window. G, then D

Go to publisher Takes you to the publisher. G, then P

If your publisher has multiple actions, you can use the Tab and arrow keys to
navigate within the publisher.

Go to utility bar Goes to the utility bar. G, then U

Switch walkthrough focus When the walkthrough window is displayed over the app, this shortcut lets you F6
switch focus between the walkthrough and the app.

Keyboard Shortcuts for Lightning Experience Composer Windows

Use keyboard shortcuts to work efficiently in Lightning Experience composer windows. Open a
EDITIONS
composer window to create tasks, jot down notes, log a call, and more. Keyboard shortcuts make
it easy to cycle through the fields inside a composer and work your way through multiple composer Available in Lightning
windows that are open at the same time. Experience
In addition to the standard keyboard shortcuts available with your Web browser, Lightning Experience
Available in: in: Essentials,
supports these handy shortcuts when using the composer windows.
Group, Professional,
Enterprise, Performance,
Description Shortcut Unlimited, and Developer
Opens the overflow menu from anywhere on the page g, then d Editions

Moves through the list of open composer windows in the overflow Up Arrow and Down Arrow
menu

Moves between open composer windows Left Arrow and Right Arrow

42
Get Started with Salesforce Additional Resources

Description Shortcut
Moves focus to inside the composer window (from a composer window’s header) Enter

Cycles through the fields inside the composer window Tab

Moves focus from a composer window to the window’s header Esc

Salesforce App Accessibility Considerations

The Salesforce app provides users working with screen readers and other accessibility features a
EDITIONS
fully accessible mobile experience. Unlike the full Salesforce site, the Salesforce app doesn’t require
accessibility mode. If you use Salesforce with an assistive device, keep these tips in mind. The Salesforce app available
Salesforce works with all the accessibility features built into your mobile device, including VoiceOver in: All editions except
and AssistiveTouch on iOS devices and TalkBack and Explore by Touch on Android devices. The Database.com
following, however, are known issues that affect those accessibility features.
If you’re using assistive technology on an iOS device, consider these issues:
• When VoiceOver is enabled, three-finger scrolling isn’t available on some pages. In this case, use the buttons on the top and bottom
of the screen to scroll vertically and the buttons on the left and right of the screen to scroll horizontally.
• Using pinch and spread to zoom isn’t currently supported. To zoom, use the iOS zoom function.
If you’re using assistive technology on an Android device and post to Chatter, the area for writing your post isn’t announced.

Contact Salesforce
Learn more about accessibility at Salesforce.
EDITIONS
To access documentation and knowledge base articles or to contact customer support, click the
Help & Training link at the top of any page. Available in: Salesforce
Classic (not available in all
To report accessibility concerns or to request an alternate format of a document, send an email to
orgs on page 5) and
accessibility@salesforce.com.
Lightning Experience
Note: Customer support is not available for Personal and Developer Edition users. In addition,
Available in: All editions
knowledge base access is not available for Developer Edition users. All users are welcome to except Database.com
contact accessibility@salesforce.com in English with any accessibility-related queries.

Additional Resources
Looking for more resources? Check out our tip sheets, implementation guides, videos, and
EDITIONS
walkthroughs.
Available in: All Editions
Tip Sheets and Implementation Guides
In addition to online help, Salesforce publishes additional material to help you be successful.
These documents include tip sheets, implementation guides, and other resources that describe the features and capabilities of
Salesforce.
Get More Done Faster with Walkthroughs
Interactive walkthroughs guide you step-by-step through a task or feature. Salesforce creates walkthroughs to help you be successful
with Salesforce.

43
Get Started with Salesforce Additional Resources

Handy Videos to Learn More About Salesforce

Sometimes it’s easier to understand how things work when you see them in action. We’ve put together a bunch of informative
videos that you can use to learn more about Salesforce. And they’re all organized by themes in playlists, some of which are already
very popular. Be sure to check them out when you get a chance!

Tip Sheets and Implementation Guides

In addition to online help, Salesforce publishes additional material to help you be successful. These documents include tip sheets,
implementation guides, and other resources that describe the features and capabilities of Salesforce.

Note: Adobe Reader® is required to open Adobe® PDF files. To download the latest version of Reader, go to
www.adobe.com/products/acrobat/readstep2.html.
• Printable Tip Sheets & User Guides — All Users
• Learn More About Setting Up Salesforce
• Resources for the Sales Professional
• Service Cloud Printed Resources
• Reports and Dashboards
• Collaboration Resources for Users
• Communities Resources
• Health Cloud Resources
• Printable Tip Sheets and User Guides — For Administrators

Get More Done Faster with Walkthroughs

Interactive walkthroughs guide you step-by-step through a task or feature. Salesforce creates
EDITIONS
walkthroughs to help you be successful with Salesforce.
Before you click a walkthrough link, make sure that you have the correct user permissions and Available in: All Editions
license associated with the feature. Otherwise you can’t access the proper pages in Salesforce. Then,
click the link to open the walkthrough. If you're not already logged in, you are prompted to log in
to your account.
The walkthrough guides you through a series of steps to help you complete a task or review a feature directly within your own Salesforce
account.

Note: Keep in mind that walkthroughs guide you through your own Salesforce account rather than a demo environment. So
you're actually changing the data in your org as you follow along through the steps. If you’re concerned about these changes,
follow the walkthrough in a sandbox account or other test environment first.

Handy Videos to Learn More About Salesforce

Sometimes it’s easier to understand how things work when you see them in action. We’ve put
EDITIONS
together a bunch of informative videos that you can use to learn more about Salesforce. And they’re
all organized by themes in playlists, some of which are already very popular. Be sure to check them Available in: All Editions
out when you get a chance!

44
Get Started with Salesforce Additional Resources

Who Sees What Series—Lightning Experience

This is a must watch series if you want to understand how roles, profiles, and sharing rules
work together to provide access to all the various objects and records in your Salesforce
organization.
Short URL: http://sforce.co/whoseeswhatlightning
If you’re not using Lightning Experience yet, see Who Sees What Series—Salesforce
Classic.

How Tos for Lightning Experience

Welcome to Lightning Experience, the new and improved Salesforce. Here's the complete
collection of videos focused on the Lightning Experience interface. From planning your
rollout to settings things up to getting productive with new sales and service features,
we've got admins and end users covered.

How Tos for Salesforce Classic

You've probably seen our videos in a help topic, or in a trail. Here is a collection of all of
our How To videos for the Salesforce Classic user interface, for both administrators and
end users.

How To Import Data into Salesforce

This 5-part video series walks you through all aspects of data import, from preparing your
import files to matching owner and parent record IDs.
Short URL: http://sforce.co/dataimport

Get Started with Reports and Dashboards—Lightning Experience

Salesforce offers a powerful set of reporting tools in Lightning Experience. Watch these
videos to learn how to build reports that answer your business questions, and dashboards
that provide actionable insights to executives, managers, and associates alike.

Get Started with Reports and Dashboards—Salesforce Classic

This collection of videos from Salesforce will get you up and running with Salesforce
Classic reports and dashboards in no time. Learn about the Salesforce Classic report builder,
cross filters, joined reports, and matrix reports. Get tips on how to create and update
dashboards. Even find out how to schedule reports to run automatically, or make them
run faster!

How Tos for Einstein Analytics

Einstein Analytics is a powerful suite of business intelligence tools that surface insights
and actions from your business data. Watch these videos to learn how to explore your
data, build interactive dashboards, and create end-to-end analytics solutions with apps.

45
Get Started with Salesforce Log In, Navigate, and Search Salesforce

How Tos for Salesforce Health Cloud

This video series will get you up and running with the Salesforce Health cloud in no time.
From managing your calendar on the Today page to managing entire patient care teams,
the Health Cloud streamlines it all, so you can get back to what you do best.

Log In, Navigate, and Search Salesforce

New to Salesforce? Learn how to navigate, customize, and manage basic CRM features.

Usernames and Passwords

In Salesforce, each user is uniquely identified with a username, password, and profile. Together with other settings, the profile
determines which tasks a user can perform, what data the user can see, and what the user can do with the data.
Log In for the First Time
Your welcome email includes a link to your organization’s Salesforce site and your login information.
Change Your Password
After you log in, you can change your password for better security. If you lost your password, click the Forgot Your Password link
on the login page to reset your password via email.
Change Your Security Question
If you forget your password and have to reset it, you’re sometimes required to verify your identity by answering a security question
that you previously chose. You can change the security question and answer on the Change My Password page in your personal
settings.
Download Plug-Ins for Documentation and Online Training Courses
The Salesforce PDF documentation and online training courses use free plug-ins like Adobe Reader and Macromedia Flash Player.
Navigate Salesforce Tabs
At the top of each Salesforce page are tabs and links for navigating to major features in Salesforce.
Search Across Salesforce
Search across Salesforce, including records, Chatter feeds, people, groups, and tasks. Search is available via the Salesforce site, a
Salesforce mobile app, or a custom search implementation built on the Salesforce platform.
Set Up Your Chatter Profile
Your Chatter profile describes who you are to your coworkers and any customers you communicate with. It features your photo and
basic information like your professional title and contact details.
Explore the Salesforce Setup Menu
Salesforce includes many options for setting up, maintaining, and customizing your organization. If you’re a Salesforce administrator
or developer, you use the Setup menu frequently.
View and Purge the Recycle Bin
The Recycle Bin contains items that were deleted. Salesforce admins can see all deleted data across the entire org. The Recycle Bin
is available in the left sidebar on the Home page in Salesforce Classic.
View and Display FAQ
Common questions around popup windows, buttons, links, and other display elements on Salesforce pages.
Tips for New Users
Some tips to help you become a fast, productive Salesforce user on day one.

46
Get Started with Salesforce Usernames and Passwords

Usernames and Passwords

In Salesforce, each user is uniquely identified with a username, password, and profile. Together with
EDITIONS
other settings, the profile determines which tasks a user can perform, what data the user can see,
and what the user can do with the data. Available in: Salesforce
Unless otherwise specified, users must not share their passwords with other users. Reassign user Classic (not available in all
credentials to new users only after the previous user has been permanently deactivated and no orgs on page 5) and
longer has access to the org’s services and content. If you reuse user credentials as permitted and Lightning Experience
described here, reassign only the username. Do not reassign the password. Available in: All Editions

Log In for the First Time

Your welcome email includes a link to your organization’s Salesforce site and your login information.
EDITIONS
Here’s how to log in for the first time.
Available in: Salesforce
1. Check your email for your login information.
Classic (not available in all
2. Click the link provided in the email. orgs on page 5) and
The link logs you in to the site automatically. Lightning Experience
3. The site prompts you to set a password and choose a security question and answer to verify Available in: All Editions
your identity in case you forget your password.

Change Your Password

After you log in, you can change your password for better security. If you lost your password, click
EDITIONS
the Forgot Your Password link on the login page to reset your password via email.
To protect the privacy of your data, change your password periodically. If your Salesforce Available in: both Salesforce
administrator expires user passwords on a periodic basis, you’re prompted to change your password Classic (not available in all
at the end of each period. orgs on page 5) and
Lightning Experience
Note: If you have the “User Single Sign-On” permission, only an administrator can reset your
password. For help, contact your Salesforce administrator. Available in: All Editions

1. From your personal settings, enter Password in the Quick Find box, then select Change
My Password.
2. Enter the password information requested.
3. Click Save.

Change Your Security Question

If you forget your password and have to reset it, you’re sometimes required to verify your identity
EDITIONS
by answering a security question that you previously chose. You can change the security question
and answer on the Change My Password page in your personal settings. Available in: both Salesforce
Note: If you don't see the Change My Password option, contact your Salesforce admin for Classic (not available in all
orgs on page 5) and
assistance.
Lightning Experience
1. From your personal settings, enter Password in the Quick Find box, then select Change
My Password. Available in: All Editions

47
Get Started with Salesforce Download Plug-Ins for Documentation and Online Training
Courses

2. Enter your current password.

3. From the Security Question drop-down menu, select a question.
4. Enter your answer to the question in the Answer field.
5. Click Save.

Download Plug-Ins for Documentation and Online Training Courses

The Salesforce PDF documentation and online training courses use free plug-ins like Adobe Reader
EDITIONS
and Macromedia Flash Player.
• Adobe Reader—For viewing PDF documentation. Go to the Adobe Reader download page Available in: Salesforce
to download a free copy. Classic (not available in all
orgs on page 5)
• Macromedia Flash Player—For taking online training courses. Go to the Adobe Flash Player
download page to download a free copy. Available in: All editions
except Database.com

Navigate Salesforce Tabs

At the top of each Salesforce page are tabs and links for navigating to major features in Salesforce.
EDITIONS

Available in: both Salesforce

Classic (not available in all
orgs on page 5) and
Lightning Experience

Available in: All Editions

except for Database.com

48
Get Started with Salesforce Navigate Salesforce Tabs

• Click a tab to switch between objects and features (1)

• Search to find a record (2)
• Access user-specific customizations from your profile (3)
• If you have administrator privileges, use the Setup menu to customize Salesforce for your organization (4)
• Access help resources and training (5)
• View and access other apps within Salesforce (6). Each app contains different features and tabs.
• View more tabs that aren’t visible on the nav bar (7).

Explore the Home Tab

When you log in to Salesforce, the first thing you see is most likely the Home tab.
Explore Object Tabs
Object tabs show pages for your Salesforce objects, like a summary of your accounts.
Explore Detail Pages
Detail pages show you details about a record;for example, details about a particular account.
Access Other Salesforce Apps
Looking for a particular feature? Check out the app menu or App Launcher to see all the Salesforce apps that are available to you.

Explore the Home Tab

When you log in to Salesforce, the first thing you see is most likely the Home tab.
The tabs and features you see depend on your user interface, edition, layout, and customizations.
Home in Lightning Experience focuses on top sales user priorities, including quarterly sales performance. There’s even an Assistant,
which is your users’ action list of things to do. You can also use the Lightning App Builder to create custom Home pages for different
profiles.

49
Get Started with Salesforce Navigate Salesforce Tabs

Home in Salesforce Classic gives you a high-level view of your work, including recently viewed items, your Chatter feed, and calendar
of events.

Explore Object Tabs

Object tabs show pages for your Salesforce objects, like a summary of your accounts.
Let’s walk through what you see on the Accounts tab. Select Sales from the App Launcher, and then click the Accounts tab.
The navigation model in Lightning Experience is optimized for efficiency with actions in the navigation bar. However, both Salesforce
Classic and Lightning Experience provide similar functionality on object pages:
• A dropdown menu (1) for list views related to Accounts. You can also create list views and edit existing ones (2).
• Recent account records (3). You can also click New (4) to create an account record.
• Tools to import and manage records (5).
• Ways to visualize data with reports and charts (6).

50
Get Started with Salesforce Navigate Salesforce Tabs

Explore Detail Pages

Detail pages show you details about a record;for example, details about a particular account.
Let’s navigate to the Accounts tab and click an account name.
The account details you see depend on how your administrator configured the page layout and your user permissions for that account.
Generally, an account detail page in Lightning Experience and Salesforce Classic contains these sections and items:
• A profile image (1), if available, and social network links (2)
• A feed (3), where you can add and view comments about a record
• Detailed information about the account record (4) and related records (5)

51
Get Started with Salesforce Navigate Salesforce Tabs

Access Other Salesforce Apps

Looking for a particular feature? Check out the app menu or App Launcher to see all the Salesforce
EDITIONS
apps that are available to you.
There are other Salesforce apps that are available to you right from within Salesforce. Other apps Available in: Lightning
include the Salesforce Marketing app, the Service app, and any custom apps for your organization. Experience and Salesforce
Classic
Any third-party apps that are connected to your Salesforce org are called connected apps. If your
org has connected apps, they appear in the App Launcher. Third-party apps are productivity apps Available in: All editions
such as Gmail™ and Microsoft Office 365™. except Database.com

Open Another App from the App Launcher in Salesforce Classic

Navigate between your Salesforce apps and connected apps from a single menu.
Open Another App in Lightning Experience
Use the App Launcher to navigate between your apps. You can easily switch between apps and access other Salesforce items and
features.

Open Another App from the App Launcher in Salesforce Classic

Navigate between your Salesforce apps and connected apps from a single menu.
EDITIONS
Note: These steps work in Salesforce Classic. If you see the App Launcher icon ( ) on the
left side of the navigation bar at the top of your screen, you're in Lightning Experience. If not, Available in: Salesforce
you're in Salesforce Classic. Classic (not available in all
orgs on page 5)
You must have access to the Salesforce app or connected app to see and open it from the App
Launcher. Available in: Enterprise,
Performance, Unlimited,
• To open the App Launcher, from the drop-down app menu at the upper-right corner of any and Developer Editions
Salesforce page, select App Launcher.

USER PERMISSIONS

To see the App Launcher:

• Use Identity Features

• In the App Launcher, click the tile for the app that you want.

52
Get Started with Salesforce Navigate Salesforce Tabs

Open Another App in Lightning Experience

Use the App Launcher to navigate between your apps. You can easily switch between apps and
EDITIONS
access other Salesforce items and features.

Note: These steps work in Lightning Experience. If you see the App Launcher icon ( ) on Available in: Lightning
the left side of the navigation bar at the top of your screen, you're in Lightning Experience. If Experience
not, you're in Salesforce Classic. Available in: All editions
• To open the App Launcher, on the left side of the navigation bar, click except Database.com
.
The App Launcher displays all your available Salesforce apps and items that don’t appear on
the navigation bar. In contrast, the navigation bar displays all the items contained in the app USER PERMISSIONS
that you’re currently using.
To use an app:
• Access to that app as
specified in your user
profile or permission
sets.

The App Launcher displays standard Salesforce apps, custom apps, and the connected apps that your Salesforce admin has installed
for your convenience. Connected apps are third-party apps, such as Gmail, Google Drive, and Windows365.

53
Get Started with Salesforce Navigate Salesforce Tabs

When you open a connected app, it opens in a new tab. Be sure to set your popup blocker to allow popups. Otherwise, your connected
app doesn’t launch.

• To look for apps or items by name, use the Find an app or item box at the top of App Launcher.
For example, start typing the name of the app, such as “Service,” and all apps and items containing the string appear as you type.

54
Get Started with Salesforce Search Across Salesforce

• Click more to get a fuller description of the app. Drag an app tile from one position to another to sort them by the apps that you use
most.

Don’t see what you want? Ask your Salesforce admin if more apps are available.

Search Across Salesforce

Search across Salesforce, including records, Chatter feeds, people, groups, and tasks. Search is
EDITIONS
available via the Salesforce site, a Salesforce mobile app, or a custom search implementation built
on the Salesforce platform. Available in: All Editions
except Database.com
Search for Records in Lightning Experience
To find a record, use global search at the top of the page. Filter and sort your search results to
find what you need fast.
Search for Records in Salesforce Classic
If enabled, use global search, at the top of every page, to search across Salesforce.
Filter and Sort Search Results in Lightning Experience
Global search can produce lots of search results. Filter and sort your results to find what you want fast.
Refine Search Results in Salesforce Classic
Use our guidelines for sorting and filtering your results to quickly find records.
Search Your Feeds in Lightning Experience
Search for people, groups, and files across your feeds.

55
Get Started with Salesforce Search Across Salesforce

Search Your Feeds in Salesforce Classic

Search feeds, people, groups, topics, and files across Chatter.

SEE ALSO:
Find Information with Search
Search List Views in Lightning Experience

Search for Records in Lightning Experience

To find a record, use global search at the top of the page. Filter and sort your search results to find
EDITIONS
what you need fast.
Be as specific as possible to get the best results. For example, if you’re looking for John Smith from Available in Lightning
your sales team, enter his full name. Or if you’re looking for the sales report from March 2015, enter Experience
sales report March 2015.
Available in: All editions
1. When you click in the search box, the instant results dropdown list shows shortcuts to your except Data.com
recent items.

2. As you type, the list updates with suggested matches and object searches.
In the instant results drop down, you can also:
• Search across all searchable objects (1). You can also press Enter for the same results.
• Search within the object you’re currently on (2).
• Select a suggested record and navigate directly to the record (3).

56
Get Started with Salesforce Search Across Salesforce

3. If you don’t see the record that you want, press Enter to see the full search results.
The Top Results page shows the best matches for the objects you use most.

From this high-level overview, it’s easy to find what you need. To see results for a specific object, click the object’s name in the
sidebar. If you don’t see an object listed under Search Results, select Show More. Searchable objects are listed alphabetically.

To adjust column widths on the search results page, click and drag the borders in the column header.

57
Get Started with Salesforce Search Across Salesforce

Text wrapping is on by default, but you can change this preference for a column by clicking the down arrow in the column header.

Note:
• Column width and text wrapping preferences aren’t remembered for Tasks, Events, and Dashboards search results. They go
back to their defaults in future searches.
• Column resizing and text wrapping aren’t available for search results from external sources.

Still can’t find a record? Here are easy things you can do to quickly get on the right search track.
• Enter a more specific search term if you get too many results. For example, enter the full name and company (Mike Jones Salesforce)
or last name and zip code (Jones 94123). The more specific you are, the better your results are.
• If you are searching for a specific contact or opportunity, add the account name to your search term to see more targeted results.
For example, John Smith Acme or 200 Widgets Acme. This feature also works for record suggestions in Lightning
Experience instant results.
• Avoid wildcards (Mi or M?ke for Mike) and partial terms (Ac for Acme).
• Limit your search to a specific object to get more results.
• Check your spelling and that you entered the complete search term.
• Wait a few minutes for the record to be made searchable if you recently created or updated the record. If you can’t find your record
after 15 minutes, contact your admin. Not all fields on a record are searchable.
• Check with your admin if you think the record isn't appearing due to permission issues. We only show you records that you have
access to.

SEE ALSO:
What Are the Results I See As I Type in the Search Bar?
Filter and Sort Search Results in Lightning Experience

58
Get Started with Salesforce Search Across Salesforce

Search for Records in Salesforce Classic

If enabled, use global search, at the top of every page, to search across Salesforce.
EDITIONS
Be as specific as possible when entering search terms to get best, most targeted results. For example,
let’s say you're looking for John Smith from your sales team. Enter his full name. Or if you’re looking Available in Salesforce
for the sales report from March 2015, enter sales report March 2015. Classic
1. Enter your search term. Available in: All editions
except Database.com

As you type, notice that the dropdown list includes My Recent Items and highlights the part of the record name that matches your
search term.

2. Press Enter or click Search.

You’re taken to the search results page.

On the search results page, you can

59
Get Started with Salesforce Search Across Salesforce

• Search Feeds (1) to see posts from your company that match your search terms.
• Use the Records view (2) to see a few records for each frequently used object.
• Click an object name in the left search navigation (3) to see results for only that object.
• Click Search All (4) to see the results for more objects.
• Use Show More (5) under an object’s search results to see all results for the object.
The order of the objects is based on how frequently you use each object.
If you can’t find the record you need right away, try to refine your search. You can either sort results by clicking the headers or filter
the results by selecting Show Filters.

Still can’t find a record? Try these tips.

• Enter a more specific search term if you get too many results. For example, enter the full name and company (Mike Jones Salesforce)
or last name and zip code (Jones 94123). The more specific you are, the better your results are.
• If you are searching for a specific contact or opportunity, add the account name to your search term to see more targeted results.
For example, John Smith Acme or 200 Widgets Acme. This feature also works for record suggestions in Lightning
Experience instant results.
• Avoid wildcards (Mi or M?ke for Mike) and partial terms (Ac for Acme).
• Limit your search to a specific object to get more results.
• Check your spelling and that you entered the complete search term.
• Wait a few minutes for the record to be made searchable if you recently created or updated the record. If you can’t find your record
after 15 minutes, contact your admin. Not all fields on a record are searchable.
• Check with your admin if you think the record isn't appearing due to permission issues. We only show you records that you have
access to.

SEE ALSO:
How Does Search Work?
Instant Results in Salesforce Classic
Refine Search Results in Salesforce Classic

Filter and Sort Search Results in Lightning Experience

Global search can produce lots of search results. Filter and sort your results to find what you want
EDITIONS
fast.
See the best matches from across Salesforce on the Top Results page Available in: Lightning
The Top Results page shows the best matches for the objects you use most. It's what you see Experience
when you don't search for a specific object. To see more results for an object, click View More.
Available in: All Editions
See results for a specific object except Database.com
To see results for a specific object, click the object’s name in the sidebar of the search results
page.
See all available objects under Show More
If you don’t see an object listed under Search Results, select Show More. Searchable objects are listed alphabetically.
Filter your results
You can filter search results for accounts, cases, contacts, dashboards, files, Knowledge articles, leads, notes, opportunities, people,
and tasks, and for custom objects. To see filtering options, click the object's name in the sidebar (1).

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Get Started with Salesforce Search Across Salesforce

Search results update as you apply filters. See which filters are applied above the results (2). To remove a filter, click Clear (3).
The fields that can be filtered for an object are the ones your admin includes in the search results layout for that object.
Sort your results
To sort search results, click the field name at the top of the columns or use the sort dropdown menu.

To change the sort direction, click the field name or the arrow in the column header.

61
Get Started with Salesforce Search Across Salesforce

If the search layout includes all non-sortable fields, the sort dropdown menu is disabled.
See results from outside of Salesforce
If your admin connected an external search engine to your org, results appear under the External Results header in the sidebar of
the search results page. External sources are listed alphabetically. Frequently used external data sources also appear in Top Results.
And if the source was added to the navigation bar, it also appears under Search Results. Select the Title to go to the record detail
page or View to go to the external document directly. Depending on the external source, the URL opens in the external source
website or in a frame inside Salesforce.
More Search Tips and Best Practices
Here are easy things you can do to quickly get on the right search track.
• Enter a more specific search term if you get too many results. For example, enter the full name and company (Mike Jones Salesforce)
or last name and zip code (Jones 94123). The more specific you are, the better your results are.
• If you are searching for a specific contact or opportunity, add the account name to your search term to see more targeted results.
For example, John Smith Acme or 200 Widgets Acme. This feature also works for record suggestions in Lightning
Experience instant results.
• Avoid wildcards (Mi or M?ke for Mike) and partial terms (Ac for Acme).
• Limit your search to a specific object to get more results.
• Check your spelling and that you entered the complete search term.
• Wait a few minutes for the record to be made searchable if you recently created or updated the record. If you can’t find your
record after 15 minutes, contact your admin. Not all fields on a record are searchable.
• Check with your admin if you think the record isn't appearing due to permission issues. We only show you records that you have
access to.

Refine Search Results in Salesforce Classic

Use our guidelines for sorting and filtering your results to quickly find records.
EDITIONS
When you use the global search bar, you search through all objects and multiple fields types,
including custom and long text fields, within a record. If you enter multiple terms, results containing Available in: Salesforce
all the search terms are returned, which can be a lot of records! Here are some strategies to find Classic (not available in all
the record that you're looking for after performing a full search. orgs on page 5)

Search All Available in: All Editions

Search defaults to return results for the objects that you use most frequently. To expand the except Database.com
search to other objects, use Search All. If you don't have a Search All option, global search
doesn't have enough information about which objects you use. Your results include all objects
until it has more information.
Pin
Hover over and pin important objects to the top of the search results object list in the sidebar. You can always unpin or reorder
objects later. Pinning is helpful for objects that you don't use frequently.
Filter

• Use Options... to restrict your search to items you own, if available, to exact phrase searches, and to divisions, if your organization
uses them.
• Use Show Filters, if available, to filter your search results.
• Use My Columns, if available, to customize which columns display by customizing Selected Fields from the Available Fields.

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Get Started with Salesforce Search Across Salesforce

Note: Your admin determines the availability of filter fields and customizable columns in a search layout. If your admin
didn’t create a search layout or if search layouts aren’t available for an object, you can’t filter search results or customize
the columns in search results. Filters aren’t available in Customer Portals or partner portals.

More Search Tips and Best Practices

Here are easy things you can do to quickly get on the right search track.
• Enter a more specific search term if you get too many results. For example, enter the full name and company (Mike Jones Salesforce)
or last name and zip code (Jones 94123). The more specific you are, the better your results are.
• If you are searching for a specific contact or opportunity, add the account name to your search term to see more targeted results.
For example, John Smith Acme or 200 Widgets Acme. This feature also works for record suggestions in Lightning
Experience instant results.
• Avoid wildcards (Mi or M?ke for Mike) and partial terms (Ac for Acme).
• Limit your search to a specific object to get more results.
• Check your spelling and that you entered the complete search term.
• Wait a few minutes for the record to be made searchable if you recently created or updated the record. If you can’t find your
record after 15 minutes, contact your admin. Not all fields on a record are searchable.
• Check with your admin if you think the record isn't appearing due to permission issues. We only show you records that you have
access to.

SEE ALSO:
I Know a Record Exists—Why Can’t I Find It?

Search Your Feeds in Lightning Experience

Search for people, groups, and files across your feeds.
EDITIONS
1. Enter your search term in the header search box.
Available in Lightning
2. On the search result page, click FEEDS to see posts from the All Company feed that include
Experience
matches on your search term.
Available in: Essentials,
Group, Professional,
Enterprise, Performance,
Unlimited, Contact
Manager, and Developer
Editions

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Get Started with Salesforce Set Up Your Chatter Profile

Search Your Feeds in Salesforce Classic

Search feeds, people, groups, topics, and files across Chatter.
EDITIONS
1. Enter your search term in the header search box.
Available in Salesforce
2. Click Search.
Classic
The search results page shows matches across Salesforce, including Chatter. From the search
results page, you can further refine your search. For example, to see search results across all Available in: Group,
Chatter feeds, click Search Feeds. Professional, Enterprise,
Performance, Unlimited,
You can also search specific feeds. For example, to find where is person is mentioned in a group, Contact Manager, and
type the person’s name in the search box above the group feed. Developer Editions

Example: Watch a Demo: Search in Salesforce Classic

Set Up Your Chatter Profile

Your Chatter profile describes who you are to your coworkers and any customers you communicate
EDITIONS
with. It features your photo and basic information like your professional title and contact details.
Set up your Chatter profile soon after you begin using Salesforce, and update it often. Available in: Salesforce
Classic (not available in all
Note: If your organization doesn’t use Chatter, you can still add and edit personal information. orgs on page 5)
1. Click the Chatter tab and find the placeholder profile image on the left side of the page. Click Available in: Group,
Your Name next to the placeholder image. Professional, Enterprise,
2. To update your profile photo, hover over the placeholder image and click Add Photo. Performance, Unlimited,
Contact Manager, and
Tip: Use a photo of you and not a group of people or a pet. Chatter is a business tool, so Developer Editions
choose a photo you don’t mind showing to your boss and CEO.

3.
To update your contact information, click under your profile photo. In the Edit Profile box, complete the fields on the Contact
tab and the About tab.

Tip: Complete your profile with details about the department you work in, your experience, or projects you are currently
working on.

4. Click Save All.

Explore the Salesforce Setup Menu

Salesforce includes many options for setting up, maintaining, and customizing your organization.
EDITIONS
If you’re a Salesforce administrator or developer, you use the Setup menu frequently.
All setup options are all available from the Setup menu. The way you access the Setup menu depends Available in: Salesforce
on which Salesforce experience you’re using and on your organization’s user interface settings. Classic (not available in all
orgs on page 5) and
1. Look at the top of any Salesforce page.
Lightning Experience
•
If you’re using Lightning Experience, click , then select Setup Home. Available in: All editions
• If you’re using Salesforce Classic and you see Setup in the user interface header, click it. except Database.com.

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Get Started with Salesforce View and Purge the Recycle Bin

• If you’re using Salesforce Classic and you don’t see Setup in the header, click your name, then select Setup.

2. Enter the name of the Setup page, record, or object that you want in the Quick Find box, then select the appropriate page
from the menu.

Tip: Type the first few characters of a page’s name in the Quick Find box. As you type, pages that match your search
terms appear in the menu. For example, to find the Language Settings page, type lang in the Quick Find box, then
select Language Settings.

View and Purge the Recycle Bin

The Recycle Bin contains items that were deleted. Salesforce admins can see all deleted data across
EDITIONS
the entire org. The Recycle Bin is available in the left sidebar on the Home page in Salesforce Classic.
Available in: Salesforce
Classic (not available in all
View Items in the Recycle Bin
orgs on page 5)
Choose My Recycle from the dropdown list to view just the items you deleted. Admins and users
Available in: All Editions
with the “Modify All Data” permission can choose All Recycle Bin to view all data that has been
except for Database.com
deleted for the entire org. In Personal Edition, the All Recycle Bin option shows all your deleted
items.
USER PERMISSIONS
Note: Records in the Recycle Bin don’t count against your org’s storage usage. However,
Salesforce uses your storage limit to determine the maximum number of records allowed in To view and recover your
your Recycle Bin. Your Recycle Bin can contain 25 times your MB storage capacity as records. deleted records:
For example, an org with a storage allocation of 2,000MB (2GB) can have 50,000 records in • Read on the records in
the Recycle Bin: 25 x 2,000 = 50,000 records. the Recycle Bin
To view and recover records
deleted by other users:
Search for Items in the Recycle Bin • Modify All Data
1. Choose My Recycle Bin or All Recycle Bin. My Recycle Bin searches for matches only in the To recover deleted public
items you deleted. tags:
2. Enter your search terms. Search terms are treated as separate words with an implied AND • Tag Manager
between them. For example, searching for bob jones returns items with bob and jones together To purge the Recycle Bin:
but not bob smith whose email address is bsmith@jones.com. An implied wildcard is appended • Modify All Data
to your search terms so searching for bob returns any bob or bobby. Searches look for matches
in the field displayed in the Name column of the Recycle Bin such as lead Name, Case
Number, Contract Number, or Product Name.

Note: Some search features, including stemming and synonyms, are not available in the Recycle Bin search.

3. Click Search.

Restore Items in the Recycle Bin

You can restore items by checking the box next to those items and clicking Undelete. To restore all deleted items, check the box in the
column header and then click Undelete.
When you undelete a record, Salesforce restores the record associations for the following types of relationships:
• Parent accounts (as specified in the Parent Account field on an account)

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Get Started with Salesforce View and Display FAQ

• Indirect account-contact relationships (as specified on the Related Accounts related list on a contact or the Related Contacts related
list on an account)
• Parent cases (as specified in the Parent Case field on a case)
• Master solutions for translated solutions (as specified in the Master Solution field on a solution)
• Managers of contacts (as specified in the Reports To field on a contact)
• Products related to assets (as specified in the Product field on an asset)
• Opportunities related to quotes (as specified in the Opportunity field on a quote)
• All custom lookup relationships
• Relationship group members on accounts and relationship groups, with some exceptions
• Tags
• An article's categories, publication state, and assignments

Note: Salesforce only restores lookup relationships that have not been replaced. For example, if an asset is related to a different
product prior to the original product record being undeleted, that asset-product relationship is not restored.

Purge the Recycle Bin

Deleted records remain in the recycle bin for 15 days, and can be restored during that time. To permanently remove your deleted items
before the 15-day period, administrators and users with the “Modify All Data” permission, can click Empty your Recycle Bin or Empty
your organization’s Recycle Bin. After 15 days, deleted items are purged from the recycle bin, and once purged, they can’t be recovered.

View and Display FAQ

Common questions around popup windows, buttons, links, and other display elements on Salesforce pages.

What’s the Collapsible Sidebar?

The sidebar column that appears on the left side of most Salesforce pages in Salesforce Classic provides convenient access to links
and commands.
Why Can’t I See Some Features?
You learn about Salesforce features in our help documentation and training videos. However, sometimes you can’t seem to find or
access these features in your Salesforce org.
Why Can't I View Salesforce Popup Windows Such as Lookup Dialogs and Help Pages?
Test your browser’s popup blocker settings. If the settings are configured for maximum security, you can’t view any popup windows
within Salesforce, including popups that provide necessary functionality.
Why Can't I See Some Buttons and Links?
Buttons and links only display for users who have the appropriate permissions to use them.
Why Did My Data Disappear When I Pressed the Backspace Key While Editing a Record in Salesforce Classic?
Some versions of Internet Explorer use the Backspace key as a keyboard shortcut for the browser’s Back button. When you press the
Backspace key and your cursor is not within a text field, the browser goes back to the previous page. To retrieve your data and return
to the page you were working on, click your browser’s Forward button.
Can I Change or Delete the List of Entries That Appears When I Edit a Text Field in Salesforce Classic?
No. These auto-complete entries that appear when you are editing certain text fields are a feature of Internet Explorer.

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Get Started with Salesforce View and Display FAQ

Why Am I Getting an Error Message?

When you’re working in Salesforce, you can occasionally get an error message. Typically, an error message appears when you try to
view, edit, or delete information to which you don't have access.

What’s the Collapsible Sidebar?

The sidebar column that appears on the left side of most Salesforce pages in Salesforce Classic
EDITIONS
provides convenient access to links and commands.
Click the edge of the sidebar to open or close the sidebar as needed. Available in: Salesforce
Classic (not available in all
orgs on page 5)

Available in: All editions

except Database.com

The options in your sidebar vary depending on the features that are available in your org and whether your administrator has customized
the page layout.

Why Can’t I See Some Features?

You learn about Salesforce features in our help documentation and training videos. However,
EDITIONS
sometimes you can’t seem to find or access these features in your Salesforce org.
Here are some reason why you can’t find or access a particular feature or object. Available in: both Salesforce
Classic (not available in all
• You don’t have the required permissions and access settings
orgs on page 5) and
• Your company renamed some standard objects and fields or created their own custom objects Lightning Experience
and fields
Available in: All editions
• The feature you’re looking for isn’t included in your company’s Salesforce edition or Salesforce
experience
• You have to first adjust your custom page views or install external apps to enable the feature

Why Can't I View Salesforce Popup Windows Such as Lookup Dialogs and Help Pages?
Test your browser’s popup blocker settings. If the settings are configured for maximum security, you can’t view any popup windows
within Salesforce, including popups that provide necessary functionality.
For example, maximum security settings block calendar popup for choosing a date on an activity, lookup dialogs for selecting a record,
and Help pages.
To test your popup settings:
1. From your personal settings, enter Reminders in the Quick Find box, then select Activity Reminders. No results? Enter
Personal Information in the Quick Find box, then select Personal Information.
2. Click Open a Test Reminder.
To allow popup windows for Salesforce, add Salesforce as a trusted site within your browser's popup blocker settings. Consult the help
for your browser for specific instructions.
Some browser add-ons, like the Google toolbar, also have popup blocking. Consult your software documentation on those products for
details on how to configure them to allow popup windows from Salesforce.

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Get Started with Salesforce View and Display FAQ

Why Can't I See Some Buttons and Links?

Buttons and links only display for users who have the appropriate permissions to use them.
For example, users who do not have the “Delete” permission on opportunities do not see the Delete button on an opportunity detail
page. They also don’t see the Del link on an opportunity related list.

Why can’t I see the Sharing button on a record in Salesforce Classic?

Why can’t I see the Sharing button on a record in Salesforce Classic?

The Sharing button lets users grant other users access to a record beyond the organization-wide defaults or sharing rules. You can easily
remove this access after it’s no longer needed.
You have access to the Sharing button when your sharing model is either Private or Public Read Only for a type of record or related
record. For example, the Sharing button may appear on an account even though your organization-wide default for accounts is Public
Read/Write, if your organization-wide default for related opportunities is Public Read Only.
When the button is available on the page layout, administrators see the button on all records. Non-administrators see this button on
records that only they own.

Why Did My Data Disappear When I Pressed the Backspace Key While Editing a
Record in Salesforce Classic?
Some versions of Internet Explorer use the Backspace key as a keyboard shortcut for the browser’s Back button. When you press the
Backspace key and your cursor is not within a text field, the browser goes back to the previous page. To retrieve your data and return to
the page you were working on, click your browser’s Forward button.

Can I Change or Delete the List of Entries That Appears When I Edit a Text Field in
Salesforce Classic?
No. These auto-complete entries that appear when you are editing certain text fields are a feature of Internet Explorer.
The browser remembers text that you entered previously and provides a list of those entries for you to automatically complete the field.
If you would like to turn off this feature, click Tools on your browser’s menu bar. Select Internet Options, click the Content tab, and
then choose the AutoComplete button to change your browser’s settings.

Why Am I Getting an Error Message?

When you’re working in Salesforce, you can occasionally get an error message. Typically, an error message appears when you try to view,
edit, or delete information to which you don't have access.
Click your browser’s Back button to return to the previous page. If you feel you have incorrectly received an error, click Help & Training
at the top of any page. Select Contact Support > Open a Case, or select the My Cases tab to submit your issue directly to Customer
Support.

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Get Started with Salesforce Tips for New Users

Tips for New Users

Some tips to help you become a fast, productive Salesforce user on day one.
EDITIONS
• When you click an object to find your data, you don’t see a full list of your existing records.
Salesforce keeps these records tucked out of view until you manually recall them, in case you Available in: Salesforce
want to choose a subset of the full list. Choose an option within View, and click Go! Classic (not available in all
orgs on page 5)

Available in: All Editions

• Related lists are links featured at the bottom of object pages. Related lists provide quick access to other related objects. This feature
adds much value, because it gives you fast access to information. It means less navigation and can speed up your workflow. In the
Accounts object, your related lists can look something like this:

Salesforce delivers the application with some standard related lists, but administrators can also customize some related list items.
• Our help and training materials probably mention some features that your company hasn’t enabled, or that your permissions profile
doesn’t allow you to access. To find out more about a feature, contact the Salesforce administrator at your company. Not sure who
that is? Reach out to the person at your company who introduced you to Salesforce.
• Save your work! It’s easy to update the fields in a record and then navigate away from that screen without saving. Make a habit of
seeking out the save button before clicking away through another page element.

Verify Your Identity

Use identity verification tools to secure and protect your data from unauthorized access.

Methods for Verifying Your Identity

Identity verification tools, like Salesforce Authenticator, one-time password generators, and text messages help to protect your
Salesforce data and account from unauthorized access.

69
Get Started with Salesforce Methods for Verifying Your Identity

Salesforce Authenticator
Welcome to the Salesforce Authenticator mobile app. Salesforce Authenticator is a two-factor authentication app for your mobile
device, adding an extra layer of security to protect your Salesforce account and data. Version 3 includes the ability to intelligently
save your trusted locations so that you can save time and stay secure.
Verify Your Identity with a Temporary Code
When you can’t access the device you usually use for two-factor authentication, ask your Salesforce admin to give you a temporary
identity verification code. The code is valid for 1 to 24 hours. Your admin sets the expiration time, but you can expire the code early
if you no longer need it.
Troubleshoot Login Issues
Can’t log in? Forgot your username or password, or you’re locked out from too many login attempts? To resolve login problems, try
these solutions.

SEE ALSO:
Verify Your Identity with a One-Time Password Generator App or Device

Methods for Verifying Your Identity

Identity verification tools, like Salesforce Authenticator, one-time password generators, and text
EDITIONS
messages help to protect your Salesforce data and account from unauthorized access.
When you log in to Salesforce from a browser or application that we don’t recognize, and your IP Available in: both Salesforce
address is outside a trusted IP range, you’re prompted to verify your identity. Classic (not available in all
orgs on page 5) and
Salesforce asks you to verify your identity using one of the following verification methods.
Lightning Experience
Salesforce Authenticator Mobile App
If you connected the Salesforce Authenticator app (version 2 or later) to your account, use the
app to verify your Salesforce account activity. Salesforce sends a push notification to your mobile
device. When you get the notification, open the app, verify the activity details, and tap Approve on your mobile device.
U2F Security Key
If you registered a U2F security key that is associated with your account, use the security key to verify your Salesforce account activity.
Salesforce prompts you to insert the security key into your computer’s USB port.
One-Time Password Generator App
If you connected an authenticator app (like Salesforce Authenticator or Google Authenticator) to your account, use the mobile app
to generate a verification code. This type of code is sometimes called a “time-based one-time password.” The code value changes
periodically.
SMS Text Message
If you have a verified mobile number associated with your account, you receive a verification code in a text message sent to your
phone. If you don’t have a verified mobile number, you’re prompted to register one when you log in to Salesforce. Registering your
mobile phone number verifies it and enables this method when you’re challenged in the future. If your mobile number changes,
contact your Salesforce admin.
Email
Salesforce sends a verification code in an email to the address associated with your account. The code expires after 24 hours.
The identity verification page includes a “Don’t ask again” option, which is selected by default. If you leave the option selected and click
Verify, Salesforce doesn’t ask you to verify your identity again when you log in from the same browser or application. Exceptions are if
you clear browser cookies, set your browser to delete cookies, or browse in private or incognito mode. In these cases, you’re prompted
to verify your identity every time you log in to Salesforce from an IP address that’s not defined as trusted for your org.

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Get Started with Salesforce Salesforce Authenticator

Note: When you log in from a public or shared device, deselect Don’t ask again. Deselecting this option ensures that subsequent
users have to verify their identity when they log in from that device.

SEE ALSO:
Verify Your Identity with a One-Time Password Generator App or Device

Salesforce Authenticator
Welcome to the Salesforce Authenticator mobile app. Salesforce Authenticator is a two-factor
EDITIONS
authentication app for your mobile device, adding an extra layer of security to protect your Salesforce
account and data. Version 3 includes the ability to intelligently save your trusted locations so that Salesforce Authenticator
you can save time and stay secure. setup available in: both
Salesforce Classic and
What Is Two-Factor Authentication? Lightning Experience
We all want to keep our online accounts and data secure. Two-factor authentication is a great Two-factor authentication
way to do just that. Two-factor authentication means that you have to have two things, or two with Salesforce
factors, to access your account. The first factor is something you know, like your username and Authenticator available in:
password combination. The second is something you have, like a mobile device with a security Essentials, Group,
app installed. That second factor—the mobile device with a security app—adds an extra layer Professional, Enterprise,
of protection to your account. Even if hackers steal your password, they can’t log in, because Performance, Unlimited,
they don't have your mobile device with Salesforce Authenticator installed on it. Developer, and Contact
Manager Editions
Get the Salesforce Authenticator Mobile App (Version 3 or Later)
Salesforce Authenticator is an app that you download and install on your mobile device.
Requirements for Salesforce Authenticator (Versions 2 and 3)
The Salesforce Authenticator mobile app is supported on various mobile platforms, with some device, operating system, and mobile
browser requirements. An Internet connection is necessary to communicate with Salesforce for user verifications of account activity
and location-based automated verifications. Verification codes (time-based one-time passwords, or TOTPs) can be generated without
an Internet connection on the mobile device.
Salesforce Authenticator (Versions 2 and 3) Accessibility Considerations
Salesforce Authenticator is designed with accessibility in mind and delivers a fully accessible mobile experience for all individuals,
including users working with screen readers. Unlike the full Salesforce site, Salesforce Authenticator doesn’t require accessibility
mode to give users working with assistive devices a fully accessible experience.
Locale and Language Support for Salesforce Authenticator (Versions 2 and 3)
Salesforce Authenticator works with almost all Salesforce supported locales and the fully supported end-user languages. Salesforce
Help includes a list of supported locales and languages. Languages that are read right to left, including Arabic and Hebrew, aren’t
supported in this release.
Connect an Account to Salesforce Authenticator (Version 3 or Later)
Connect your Salesforce account to the Salesforce Authenticator mobile app to use the app for two-factor authentication. In some
orgs, you’re prompted to connect your account as you log in. In other orgs, you connect the account through your personal settings.
Back Up Your Connected Accounts in the Salesforce Authenticator Mobile App
You can back up your Connected Accounts in the Salesforce Authenticator mobile app. If you lose, damage, or replace your mobile
device, you can restore your Connected Accounts on another mobile device.

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Get Started with Salesforce Salesforce Authenticator

Restore Connected Accounts in the Salesforce Authenticator Mobile App

If you’ve backed up your Connected Accounts in the Salesforce Authenticator mobile app, you can restore them on another mobile
device.
Remove an Account from Salesforce Authenticator (Versions 2 and 3)
When you no longer want to use the app for two-factor authentication, or want to switch to a new device, remove your Salesforce
account from the Salesforce Authenticator mobile app.
Verify Account Activity with Salesforce Authenticator (Versions 2 and 3) for Two-Factor Authentication
If your org settings require you to complete two-factor authentication when you log in or access restricted resources in Salesforce,
use the Salesforce Authenticator mobile app. You use the app to verify identifying details for your logins and other account activity.
Using the app to verify account activity satisfies the two-factor authentication requirement.
Block Unrecognized Account Activity with Salesforce Authenticator (Versions 2 and 3)
If you get a notification from the Salesforce Authenticator mobile app about account activity you don’t recognize, use the app to
block the activity. You can also flag the blocked activity for your Salesforce admin.
Automate Two-Factor Authentication from a Trusted Location with Salesforce Authenticator (Versions 2 and 3)
Enable location services in the Salesforce Authenticator mobile app, and then use the app to automate two-factor authentication
from a trusted location. Examples of trusted locations can include your home or office.
Have Salesforce Authenticator Intelligently Save Your Trusted Locations (Version 3 or Later)
With the help of Einstein, you control whether Salesforce Authenticator automatically trusts locations that you use three or more
times.
Stop Location-Based Automated Verifications in Salesforce Authenticator (Versions 2 and 3)
You can remove a location from your list of trusted locations to turn off automated verification from there.

What Is Two-Factor Authentication?

We all want to keep our online accounts and data secure. Two-factor authentication is a great way
EDITIONS
to do just that. Two-factor authentication means that you have to have two things, or two factors,
to access your account. The first factor is something you know, like your username and password Salesforce Authenticator
combination. The second is something you have, like a mobile device with a security app installed. setup available in: both
That second factor—the mobile device with a security app—adds an extra layer of protection to Salesforce Classic and
your account. Even if hackers steal your password, they can’t log in, because they don't have your Lightning Experience
mobile device with Salesforce Authenticator installed on it.
Two-factor authentication
Many mobile authenticator apps generate verification codes that expire after a certain amount of with Salesforce
time. When you log in to an online account that requires two-factor authentication, you enter the Authenticator available in:
code along with your username and password. Salesforce Authenticator also generates codes for Essentials, Group,
whenever you need them. Professional, Enterprise,
When someone tries to log in or access restricted online data in your account, Salesforce sends a Performance, Unlimited,
notification to your mobile device. You open the Salesforce Authenticator app to see details of the Developer, and Contact
online activity. After you check the details, you can tap Approve to verify that the activity belongs Manager Editions
to you. If you don’t recognize the activity, you tap Deny to block it. You can also flag the blocked
activity for your Salesforce admin.
When you enable location services for Salesforce Authenticator, you unleash even more powerful features. If you’re in your home or
office, for example, you can tell Authenticator to verify your activities automatically from that trusted location. Automation gives you
the extra security of two-factor authentication, and you don’t even have to take your phone out of your pocket.
Before you can use Salesforce Authenticator for two-factor authentication, you connect the app to your online account. In Salesforce,
you can connect the app to your account in your personal settings. Connecting the app doesn’t mean that you’re required to use

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Get Started with Salesforce Salesforce Authenticator

two-factor authentication every time you log in. Your admin sets up a two-factor authentication requirement for you in keeping with
your company’s security policies. If your admin requires two-factor authentication before you connect Salesforce Authenticator to your
account, you’re prompted to connect the app the next time you log in.

Get the Salesforce Authenticator Mobile App (Version 3 or Later)

Salesforce Authenticator is an app that you download and install on your mobile device.
EDITIONS
New Installations
Salesforce Authenticator
You can download and install the Salesforce Authenticator mobile app from Google Play or the
setup available in: both
App Store to supported Android and iOS devices.
Salesforce Classic and
After you install the app, launch it from your home screen and connect it to your Salesforce account. Lightning Experience
In some orgs, you’re prompted to connect the app during login. Otherwise you connect the app
through your personal settings in Salesforce. Two-factor authentication
with Salesforce
Updating from Salesforce Authenticator Version 1 Authenticator available in:
If you have version 1 installed on your mobile device, download the update from the App Store or Essentials, Group,
Google Play. The update preserves the connected accounts you already have in the app. These Professional, Enterprise,
accounts are code-only accounts that generate verification codes but don’t receive push notifications Performance, Unlimited,
or allow location-based automated verifications. Code-only accounts appear on your Connected Developer, and Contact
Manager Editions
Accounts list without a > at the far right of the account name row, and there’s no account detail
page. The verification codes in these code-only accounts are valid until you connect the new version
3 functionality to your Salesforce account via your personal settings. After you connect the new
version, your account gives you full Salesforce Authenticator version 3 functionality.
Updating from Salesforce Authenticator Version 2
If you already have version 2 installed, version 3 updates are pushed out to you and there is no need to take action.

Requirements for Salesforce Authenticator (Versions 2 and 3)

The Salesforce Authenticator mobile app is supported on various mobile platforms, with some
EDITIONS
device, operating system, and mobile browser requirements. An Internet connection is necessary
to communicate with Salesforce for user verifications of account activity and location-based Salesforce Authenticator
automated verifications. Verification codes (time-based one-time passwords, or TOTPs) can be setup available in: both
generated without an Internet connection on the mobile device. Salesforce Classic and
Supported Devices and Browsers Lightning Experience

Salesforce Authenticator is supported in portrait orientation in these environments. Two-factor authentication

with Salesforce
Salesforce Authenticator Supported Devices Supported Mobile OS Authenticator available in:
App Essentials, Group,
Professional, Enterprise,
iOS, v2 or later iPhone 5 or later models iOS 8 or later Performance, Unlimited,
Android, v2 or later Android phones Android 4.2 or later Developer, and Contact
Manager Editions

For optimal Salesforce Authenticator performance, we recommend keeping your mobile device’s
operating system updated and upgrading to a late model device as allowed by your mobile plan. Future Salesforce versions might
require removing support for older operating systems, and sometimes newer operating system releases don’t perform well on older
devices.

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Get Started with Salesforce Salesforce Authenticator

Salesforce Editions and Licenses

These Salesforce editions and user license types allow the use of Salesforce Authenticator for identity verification and two-factor
authentication.

Salesforce Editions

• Essentials Edition Database.com Edition isn’t supported.

• Group Edition
• Professional Edition
• Enterprise Edition
• Performance Edition
• Unlimited Edition
• Developer Edition
• Contact Manager Edition

User License Types

• Salesforce users These user license types aren’t supported:

portal users (unless a member of a
• Salesforce Platform and Salesforce users
Salesforce community), Database.com users,
• Customer Community, Customer Sites and Site.com users, Data.com users,
Community Plus, and Partner and Work.com users.
Community external users
• Portal users who are a member of a
Salesforce community

Wireless Connection
A Wi-Fi or cellular network connection is needed to communicate with Salesforce. For cellular connections, a 3G network or faster is
required. For the best performance, we recommend using Wi-Fi or LTE. Salesforce Authenticator generates valid verification codes when
your device is offline. You can also view your activity history and list of trusted locations when the device is offline.

Salesforce Authenticator (Versions 2 and 3) Accessibility Considerations

Salesforce Authenticator is designed with accessibility in mind and delivers a fully accessible mobile experience for all individuals,
including users working with screen readers. Unlike the full Salesforce site, Salesforce Authenticator doesn’t require accessibility mode
to give users working with assistive devices a fully accessible experience.
Check your mobile device’s documentation for more information about using a screen reader.

Locale and Language Support for Salesforce Authenticator (Versions 2 and 3)

Salesforce Authenticator works with almost all Salesforce supported locales and the fully supported end-user languages. Salesforce Help
includes a list of supported locales and languages. Languages that are read right to left, including Arabic and Hebrew, aren’t supported
in this release.

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Get Started with Salesforce Salesforce Authenticator

Connect an Account to Salesforce Authenticator (Version 3 or Later)

Connect your Salesforce account to the Salesforce Authenticator mobile app to use the app for
EDITIONS
two-factor authentication. In some orgs, you’re prompted to connect your account as you log in.
In other orgs, you connect the account through your personal settings. Salesforce Authenticator
If you’re prompted to connect Salesforce Authenticator to your Salesforce account as you log in, setup available in: both
follow the onscreen instructions. To connect the app from your personal settings in Salesforce, log Salesforce Classic and
in to your account, then follow these steps. Lightning Experience

1. Download and install version 3 or later of the Salesforce Authenticator app for the type of mobile Two-factor authentication
device you use. For iPhone, get the app from the App Store. For Android devices, get the app with Salesforce
from Google Play. Authenticator available in:
Essentials, Group,
If you previously installed version 1 of Salesforce Authenticator on your mobile device, you can
Professional, Enterprise,
update the app to version 3 through the App Store or Google Play. The update preserves any
Performance, Unlimited,
connected accounts you already have in the app. These accounts are code-only accounts that
Developer, and Contact
generate verification codes but don’t receive push notifications or allow location-based
Manager Editions
automated verifications. If you have a code-only account for the username you used for your
current login to Salesforce, swipe left in the app to remove that username before proceeding.
In the following steps, you connect the account for that username again. The new connected account gives you full Salesforce
Authenticator version 3 functionality. If you already have version 2 installed, version 3 updates are pushed out to you and there is
no need to take action.

2. From your personal settings, enter Advanced User Details in the Quick Find box, then select Advanced User Details.
No results? Enter Personal Information in the Quick Find box, then select Personal Information.
3. Find App Registration: Salesforce Authenticator and click Connect.
4. For security purposes, you’re prompted to log in to your account.
5. Open the Salesforce Authenticator app on your mobile device.
If you’re opening the app for the first time, you see a tour of the app’s features. Take the tour, or go straight to adding your Salesforce
account to the app.

6. In the app, tap Add an Account to add your account.

The app generates a unique two-word phrase.

7. Back in your browser, enter the phrase in the Two-Word Phrase field.
8. Click Connect.
If you previously connected an authenticator app that generates verification codes to your account, you sometimes see an alert.
Connecting a new version of the Salesforce Authenticator mobile app invalidates the codes from your old app. When you need a
verification code, get it from Salesforce Authenticator from now on.

9. In the Salesforce Authenticator app on your mobile device, you see details about the account you’re connecting. To complete the
account connection, tap Connect in the app.
To help keep your account secure, we send you an email notification whenever a new identity verification method is added to your
Salesforce account. You get the email whether you add the method or your Salesforce admin adds it on your behalf.

Back Up Your Connected Accounts in the Salesforce Authenticator Mobile App

You can back up your Connected Accounts in the Salesforce Authenticator mobile app. If you lose, damage, or replace your mobile
device, you can restore your Connected Accounts on another mobile device.

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Get Started with Salesforce Salesforce Authenticator

You can enable backups in the following ways:

• Tap the Notifications icon ( ) in the upper right corner, then tap Enable Backups.
• Tap the Settings icon ( ) in the upper left corner, then tap Back up accounts.
After you enable backups, complete the backup process by verifying your mobile number and setting a four-digit passcode.
1. When prompted, enter your mobile number and tap Send.
2. Salesforce Authenticator sends you a text message with a link. Tap the link in the text message.
3. Authorize your mobile device to open the Salesforce Authenticator mobile app. This process is different on Android and iOS devices.
Operating System Process

Android If prompted to select which app to open the link with, tap Salesforce Authenticator from the
list.
If your web browser opens, tap Open Salesforce Authenticator.

iOS When asked for permission to open Salesforce Authenticator, tap Open to approve.

The Salesforce Authenticator app opens, completing the mobile number verification process.
4. Set your four-digit or longer passcode. This passcode lets you restore your accounts on a new device.
To change or update your mobile number, in the Settings menu, tap Verified number. Enter a new mobile number and repeat the
verification process.
To change your passcode, in the Settings menu, tap Change backup passcode. Enter a new passcode.

Restore Connected Accounts in the Salesforce Authenticator Mobile App

If you’ve backed up your Connected Accounts in the Salesforce Authenticator mobile app, you can restore them on another mobile
device.
Before you restore your accounts, keep these things in mind.
• Connected Accounts are active on only one device at a time. If you restore your Connected Accounts on a second device, you can
no longer access them from the previous device.
• To restore your Connected Accounts on a new device, restore your accounts before creating new Connected Accounts on the new
device. You can’t restore Connected Accounts from a backup after creating new Connected Accounts.
• Custom connection names and custom usernames are not preserved; neither is the sort order of your connections. These settings
return to their initial values. You can rename and resort your connections after you restore them.
1. From the Let’s Get Started screen, tap Restore from Backup.
2. When prompted, enter your mobile number and tap Send.
3. Salesforce Authenticator sends you a text message with a link. Tap the link in the text message.
4. Authorize your mobile device to open the Salesforce Authenticator mobile app. This process is different on Android and iOS devices.
Operating System Process

Android If prompted to select which app to open the link with, tap Salesforce Authenticator from the
list.
If your web browser opens, tap Open Salesforce Authenticator.

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Get Started with Salesforce Salesforce Authenticator

Operating System Process

iOS When asked for permission to open Salesforce Authenticator, tap Open to approve.

The Salesforce Authenticator app opens, completing the mobile number verification process.
5. In the Salesforce Authenticator app, enter your passcode.
When you see your Connected Accounts, the restoration process is complete.

Remove an Account from Salesforce Authenticator (Versions 2 and 3)

When you no longer want to use the app for two-factor authentication, or want to switch to a new
EDITIONS
device, remove your Salesforce account from the Salesforce Authenticator mobile app.
These steps are for Salesforce Authenticator users who want to disconnect Salesforce Authenticator Salesforce Authenticator
on a device from their Salesforce account. For admins who want to disconnect a user’s account setup available in: both
(such as when a user loses the device running Salesforce Authenticator), see the admin instructions Salesforce Classic and
in Disconnect Salesforce Authenticator (Version 2 or Later) from a User’s Account. Lightning Experience

Note: Before you remove an account from the Salesforce Authenticator app on your mobile Two-factor authentication
device, make sure that you don’t lose access to your Salesforce account. Either ask your with Salesforce
Salesforce admin to disable the two-factor authentication requirement from your account, Authenticator available in:
Essentials, Group,
or make sure that you have another two-factor authentication method available.
Professional, Enterprise,
If you’re disconnecting an account to switch to a new device, follow the steps to back up your Performance, Unlimited,
connected accounts before proceeding. Developer, and Contact
1. Begin in a web browser, in your Salesforce account. From your personal settings, enter Manager Editions
Advanced User Details in the Quick Find box, then select Advanced User Details.
No results? Enter Personal Information in the Quick Find box, then select Personal
Information.
2. Find App Registration: Salesforce Authenticator, and click Disconnect.
3. Open the Salesforce Authenticator app on your mobile device.
4. In the app list of connected accounts, find the account you want to remove.
5. Swipe left on the account username.
6. Tap Remove or Delete, whichever appears.
A confirmation dialog appears.
7. To confirm the removal of the account, tap Remove.
The next time you log in to Salesforce, you’ll be prompted to set up two-factor authentication again, unless your system administrator
has disabled it.

SEE ALSO:
Back Up Your Connected Accounts in the Salesforce Authenticator Mobile App
Disconnect Salesforce Authenticator (Versions 2 and 3) from a User’s Account

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Get Started with Salesforce Salesforce Authenticator

Verify Account Activity with Salesforce Authenticator (Versions 2 and 3) for Two-Factor
Authentication
If your org settings require you to complete two-factor authentication when you log in or access
EDITIONS
restricted resources in Salesforce, use the Salesforce Authenticator mobile app. You use the app to
verify identifying details for your logins and other account activity. Using the app to verify account Salesforce Authenticator
activity satisfies the two-factor authentication requirement. setup available in: both
Before you can use the app for two-factor authentication, connect it to your account. You’re Salesforce Classic and
prompted to allow location services: Lightning Experience

• on Android when first setting up your device. Two-factor authentication

• on iOS when first setting up your device or on restoring your account. with Salesforce
Authenticator available in:
In Version 2, when you perform an action that requires verification in Salesforce, you receive a Essentials, Group,
notification from the Salesforce Authenticator app on your mobile device. Professional, Enterprise,
1. Respond to the notification by opening the Salesforce Authenticator app on your mobile device. Performance, Unlimited,
The app displays details of your account activity, including your username, the service you’re Developer, and Contact
trying to access (such as Salesforce), and information about the device used for the activity. If Manager Editions
location services are enabled and available, the app shows your current location. Owing to the
nature of geolocation technology, the accuracy of geolocation fields (for example, street address,
country, city) can vary.
2. Check the details.
3. If you recognize the details, tap Approve on your mobile device.
In Salesforce, you’re logged in or granted access to the desired resource.

Block Unrecognized Account Activity with Salesforce Authenticator (Versions 2 and

3)
If you get a notification from the Salesforce Authenticator mobile app about account activity you
EDITIONS
don’t recognize, use the app to block the activity. You can also flag the blocked activity for your
Salesforce admin. Salesforce Authenticator
1. Respond to the notification by opening the Salesforce Authenticator app on your mobile device. setup available in: both
The app displays details of your account activity, including your username, the service you’re Salesforce Classic and
trying to access (such as Salesforce), and information about the device used for the activity. If Lightning Experience
location services are enabled and available, the app shows the user’s current location. Owing Two-factor authentication
to the nature of geolocation technology, the accuracy of geolocation fields (for example, street with Salesforce
address, country, city) can vary. Authenticator available in:
2. Check the details. Essentials, Group,
Professional, Enterprise,
3. If you don’t recognize the details, tap Deny on your mobile device.
Performance, Unlimited,
The app asks you what to do about the unrecognized activity. Developer, and Contact
4. To prevent unauthorized access to your account and alert your Salesforce admin of the potential Manager Editions
security breach, tap Block Activity and Flag. To prevent access to your account without
flagging, tap Just Block Activity. If you tapped Deny by mistake, tap Cancel to go back and
verify the activity.

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Get Started with Salesforce Salesforce Authenticator

Automate Two-Factor Authentication from a Trusted Location with Salesforce

Authenticator (Versions 2 and 3)
Enable location services in the Salesforce Authenticator mobile app, and then use the app to
EDITIONS
automate two-factor authentication from a trusted location. Examples of trusted locations can
include your home or office. Salesforce Authenticator
Before you can use the app for two-factor authentication, connect the app to your account. setup available in: both
Salesforce Classic and
You’re prompted to allow location services:
Lightning Experience
• On Android when first setting up your device
Two-factor authentication
• On iOS when first setting up your device or on restoring your account with Salesforce
(The first time you use Salesforce Authenticator Version 2, to verify your account activity, the app Authenticator available in:
asks for access to your location. Either allow access, or go later to your mobile device’s settings to Essentials, Group,
allow Salesforce Authenticator to access your location.) Professional, Enterprise,
Performance, Unlimited,
Your mobile device’s location data does not leave the app. Allowing access to your location lets
Developer, and Contact
you automate two-factor authentication when you’re working at your office, home, or other trusted Manager Editions
location.
1. Respond to a notification from Salesforce Authenticator by opening the app on your mobile
device.
The app displays details of your account activity, including your username, the service you’re trying to access (such as Salesforce),
and information about the device used for the activity. If location services are enabled and available, the app shows your current
location. Owing to the nature of geolocation technology, the accuracy of geolocation fields (for example, street address, country,
city) can vary.
2. Check the details.
3. If you recognize the details, and you’re in a location you trust, switch on Always verify from here.
4. Tap Approve.
In Salesforce, you’re logged in or granted access to the desired resource. The next time you take the same action from the same
location, the Salesforce Authenticator app automatically verifies the activity for you. You need your mobile device with you, but you
don’t have to respond to an app notification.

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Have Salesforce Authenticator Intelligently Save Your Trusted Locations (Version 3 or

Later)
With the help of Einstein, you control whether Salesforce Authenticator automatically trusts locations
EDITIONS
that you use three or more times.
Use the Einstein Automation Settings button on the Settings page to enable or disable this option. Salesforce Authenticator
When enabled, locations that you trust three or more times are automatically trusted for future setup available in: both
logins. If you disable Einstein Automation, your existing trusted locations remain in place. Einstein Salesforce Classic and
Automation is enabled on new downloads of Salesforce Authenticator version 3 with the following Lightning Experience
device settings: iOS has location services permission set to Always and Background App Refresh Two-factor authentication
enabled. Android has location services set to High Accuracy Mode. with Salesforce
Note: Background App Refresh is disabled in Low Power Mode. Forcing your app to close Authenticator available in:
Essentials, Group,
can interfere with request automation.
Professional, Enterprise,
Performance, Unlimited,
Developer, and Contact
Manager Editions

Stop Location-Based Automated Verifications in Salesforce Authenticator (Versions 2

and 3)
You can remove a location from your list of trusted locations to turn off automated verification from
EDITIONS
there.
1. Open the Salesforce Authenticator app on your mobile device. Salesforce Authenticator
setup available in: both
2. In your Connected Accounts list, tap your username to go to the account detail page.
Salesforce Classic and
3. In Trusted Locations, tap View All. Lightning Experience
4. Tap on the icon next to the location you want to stop trusting. Two-factor authentication
For version 2, swipe left on the location you want to stop trusting. with Salesforce
Authenticator available in:
5. Tap Remove Trusted Location . Essentials, Group,
For version 2, tap Delete or Stop Trusting, whichever appears. Professional, Enterprise,
The app asks you to confirm that you want to turn off automated verifications from this location. Performance, Unlimited,
Developer, and Contact
6. Tap Remove. Manager Editions
For version 2, tap Stop Trusting.

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Get Started with Salesforce Verify Your Identity with a Temporary Code

Verify Your Identity with a Temporary Code

When you can’t access the device you usually use for two-factor authentication, ask your Salesforce
EDITIONS
admin to give you a temporary identity verification code. The code is valid for 1 to 24 hours. Your
admin sets the expiration time, but you can expire the code early if you no longer need it. Available in: both Salesforce
If your Salesforce admin has given other users permission to help you with two-factor authentication, Classic (not available in all
they can give you a temporary code. Your company’s Help Desk or support staff, for example, orgs on page 5) and
sometimes has this permission. Lightning Experience

The temporary code is for two-factor authentication only. It isn’t valid for identity verification when Available in: Essentials,
you log in from a browser or app we don’t recognize. Contact Manager, Group,
Professional, Enterprise,
1. Ask your Salesforce admin (or someone designated by your admin) for a temporary identity
Performance, Unlimited,
verification code.
and Developer Editions
Your admin sets how long the code is valid. You can use the code multiple times until it expires.
You get an email notification whenever your admin generates a temporary code for you.

2. Enter the temporary code where prompted in the identity verification screen.
3. If you don’t need the code any more and it’s still valid, expire the code.
a. From your personal settings, enter Advanced User Details in the Quick Find box, then select Advanced User
Details. No results? Enter Personal Information in the Quick Find box, then select Personal Information.
b. Find Temporary Verification Code and click Expire Now.

Troubleshoot Login Issues

Can’t log in? Forgot your username or password, or you’re locked out from too many login attempts?
EDITIONS
To resolve login problems, try these solutions.
Your Salesforce admin sets password policies for your org. These policies determine how many Available in: Salesforce
times you can attempt to log in, how long you’re locked out, and what your password requirements Classic (not available in all
are. orgs on page 5) and
Lightning Experience
To protect the privacy of your data, change your password periodically. If your Salesforce
administrator expires user passwords on a periodic basis, you’re prompted to change your password Available in: All Editions
at the end of each period. except Database.com

Note: If you have the “User Single Sign-On” permission, only an administrator can reset your
password. For help, contact your Salesforce administrator.
• Forgot your password? Retrieve it.
• Locked out? Wait until the lockout period expires and try again, or contact your Salesforce admin.
• Password expired? We prompt you to change your password.
• Accessing Salesforce from outside a trusted IP range, using a new browser or app? We prompt you to verify your identity.
• What does Use Custom Domain on the login page mean? If your Salesforce admin created a custom domain for your org, click Use
Custom Domain to provide the domain name and log in.
A custom domain is in the form https://universalcontainers.my.salesforce.com, where
universalcontainers is a name provided by your admin.

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Get Started with Salesforce Troubleshoot Login Issues

Reset Your Forgotten Password

If you forgot your password, you can easily reset it using the forgot password link on the login page. All you need is your username.
Reset Your Security Token
When you access Salesforce from an IP address that’s outside your company’s trusted IP range using a desktop client or the API, you
need a security token to log in. A security token is a case-sensitive alphanumeric code that you append to your password or enter
in a separate field in a client application.
Update Your Token in Salesforce Outlook Edition
After you reset your security token in Salesforce, you can update your token in Salesforce Outlook.
Update Your Token in Connect Offline, Connect for Office, and Data Loader
After you received your new Salesforce security token, you can update your token in Connect Offline, Connect for Office, and Data
Loader.
Grant Login Access
If you need help resolving a problem, you can grant login access to your account to a Salesforce administrator or a support
representative.

Reset Your Forgotten Password

If you forgot your password, you can easily reset it using the forgot password link on the login page.
EDITIONS
All you need is your username.
Watch a Demo (Salesforce Classic) (33 seconds) Available in: both Salesforce
Classic and Lightning
When you log in to Salesforce from a browser or application that we don’t recognize, and your IP
Experience
address is outside a trusted IP range, you’re prompted to verify your identity.
1. On the login page, click the forgot password link. Available in: All Editions

2. Enter your username and click Continue. An email containing instructions to reset your password
is sent to the address specified in your Salesforce personal settings.
3. Within 24 hours, click the link provided in the email, answer your security question, and click Continue. (The link in the email can
be used only once, and expires after 24 hours.)
4. When prompted, enter a new password.

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Reset Your Security Token

When you access Salesforce from an IP address that’s outside your company’s trusted IP range using
EDITIONS
a desktop client or the API, you need a security token to log in. A security token is a case-sensitive
alphanumeric code that you append to your password or enter in a separate field in a client Available in: both Salesforce
application. Classic and Lightning
Your security token isn’t displayed in your settings or profile. Experience

If your admin assigned you the “Two-Factor Authentication for API Logins” permission, use the code Available in: All Editions
generated by an authenticator app, such as Salesforce Authenticator, for the security token value. Connect for Office not
1. From your personal settings, enter Reset in the Quick Find box, then select Reset My available in Database.com
Security Token.
Connect Offline available in:
2. Click Reset Security Token. The new security token is sent to the email address in your
Salesforce Classic
Salesforce personal settings.
Connect Offline available in:
A new security token is emailed to you when you reset your password. Or you can reset your token
Professional, Enterprise,
separately.
Performance, Unlimited,
Tip: Before you access Salesforce from a new IP address, we recommend that you get your and Developer Editions
security token from a trusted network using Reset My Security Token.

Update Your Token in Salesforce Outlook Edition

After you reset your security token in Salesforce, you can update your token in Salesforce Outlook.
EDITIONS
Your security token isn’t displayed in your settings or profile. A new security token is emailed to you
when you reset your password. Or you can reset your token separately. Available in: both Salesforce
Classic and Lightning
If your admin assigned you the “Two-Factor Authentication for API Logins” permission, use the code
Experience
generated by an authenticator app, such as Salesforce Authenticator, for the security token value.
1. In Outlook, go to Tools > Salesforce Options. Available in: All Editions

2. In the password window, enter your password and security token, with the security token added Connect for Office not
available in: Database.com
to the end of your password. For example, mypasswordXXXXXXXXXX.
3. To test that you correctly entered your password and token, click Verify. Connect Offline available in:
4. Click OK. Salesforce Classic

Connect Offline available in:

Professional, Enterprise,
Performance, Unlimited,
and Developer Editions

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Update Your Token in Connect Offline, Connect for Office, and Data Loader
After you received your new Salesforce security token, you can update your token in Connect Offline,
EDITIONS
Connect for Office, and Data Loader.
Your security token isn’t displayed in your settings or profile. Available in: both Salesforce
Classic and Lightning
If your admin assigned you the “Two-Factor Authentication for API Logins” permission, use the code
Experience
generated by an authenticator app, such as Salesforce Authenticator, for the security token value.
A new security token is emailed to you when you reset your password. Or you can reset your token Available in: All Editions
separately. Connect for Office not
available in: Database.com
• When you log in, add the security token value to the end of your password, such as
mypasswordXXXXXXXXXX.
Connect Offline available in:
Note: If you get an invalid password error when you log in, try logging in only with your Salesforce Classic
password. You can get this error if you use your security token to log in from an IP address Connect Offline available in:
that’s within a trusted IP range set by your admin. Professional, Enterprise,
Performance, Unlimited,
and Developer Editions

Grant Login Access

If you need help resolving a problem, you can grant login access to your account to a Salesforce
EDITIONS
administrator or a support representative.
By default, your company’s administrators can access your account without any action from you. Available in: both Salesforce
If your organization requires users to grant login access to administrators, you can grant access for Classic (not available in all
a specified duration. orgs on page 5) and
Lightning Experience
For security reasons, the maximum period for granting access is 1 year. Once you granted access,
administrators or support representatives can use your login and access your data to help you Available in: All Editions
resolve problems. Granting administrator
1. From your personal settings, enter Login Access in the Quick Find box, then select access available in:
the option to grant login access. Enterprise, Performance,
Unlimited, Developer, and
2. Set the access expiration date by choosing a value from the picklist.
Database.com Editions
3. Click Save
If an administrator, support representative, or publisher makes setup changes using your login, the
USER PERMISSIONS
setup audit trail lists the changes and the username. In some organizations, records of clicks made
by an administrator logged in as you are also kept for auditing purposes. To view setup audit trail
history:
Note: If your administrator has restricted access to certain support organizations, you can’t
• View Setup and
grant access to these organizations. Packaged application licenses can also prevent access. Configuration

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Get Started with Salesforce Personalize Your Salesforce Experience

Personalize Your Salesforce Experience

Update your personal information, for example your email address. Change your password and
EDITIONS
security question. If you have administrator permissions, you can also customize your Salesforce
org. Available in: both Salesforce
Classic and Lightning
My Settings: Update Your Personal Settings Experience
Your personal settings help you customize your Salesforce experience. View or update your Available in: All Editions.
personal settings like your password and security question, email settings, and organize your
tabs and pages.
Update Your Profile Page
Click your name or your profile picture to update your contact information at any time on your profile page. Your contact information
is visible to everybody in your company.
Personalize Your Navigation
Personalize your Salesforce navigation so you can work more efficiently.
Update Your Chatter and Communities Settings
Get ready for Chatter and Communities. Follow people and records, and join a couple of groups that interest you.
Organize Your Day
Stay on top of your meetings, tasks, and sales goals.
Organize Your Data
Salesforce stores much of your data, like account information, in individual records, and organizes the data within objects. You can
view and update your records and run reports on your data.
Brand Your Org in Lightning Experience
Rally your team around your brand and important initiatives, like a new product launch, with a set of custom brand images and
colors in your org. We call them themes. You can choose one of the built-in Salesforce themes, or create your own custom themes
with just a few clicks.

My Settings: Update Your Personal Settings

Your personal settings help you customize your Salesforce experience. View or update your personal
EDITIONS
settings like your password and security question, email settings, and organize your tabs and pages.
To get started on any task, click a menu from the left pane, then select the menu item you want. Available in: Salesforce
The personal settings page also includes quick links for easy access to the most commonly used Classic (not available in all
personal settings tools and tasks. orgs on page 5)

Available in: All editions

Access Your Personal Settings in Salesforce Classic except Database.com
If you use Salesforce Classic, your personal settings are located either in Personal Setup or My
Settings.
Access Your Personal Settings in Lightning Experience
If you use Lightning Experience, your personal settings are located either in Personal Setup or My Settings.
Update Personal Information
Update your name, phone number, email, address, and work information on the Personal Information page in My Settings.

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Edit Your Email Settings

You can change your outgoing email settings to specify the name that appears and add an optional signature. You can also specify
a return address and opt to automatically send BCC emails to yourself at the return address.
Edit Your Language and Locale Settings
Add, Remove, and Organize Your Tabs in Salesforce Classic
Salesforce Classic uses tabs as starting points for viewing, adding, and editing information for an object. Different apps can have
different sets of tabs. Add tabs for items you use frequently in any app.
Customize Your Pages
Specify the related lists that appear in detail pages.
Personalize Lightning Experience Display
Change the look of Lightning Experience by selecting your preferred combination of field label alignment and the amount of space
between page elements.
Set Record Type Preferences
Set an option to automatically insert your default record type when you create records. If you use this setting, you’re no longer
prompted to select a particular record type.

Access Your Personal Settings in Salesforce Classic

If you use Salesforce Classic, your personal settings are located either in Personal Setup or My
EDITIONS
Settings.
1. At the top of any Salesforce page, click the down arrow next to your name. Available in: Salesforce
Classic (not available in all
Depending on your organization’s user interface settings, you should see either Setup or My
orgs on page 5)
Settings in the menu.
Available in: All editions
2. From the menu under your name, click Setup or My Settings. except Database.com.
3. Do one of the following:
• If you clicked Setup, look on the left side of the page and click a menu item to display its
sub-menu, then click the item you want.

• If you clicked My Settings, look on the left side of the page and click a menu item under My Settings to display its sub-menu,
then click the item you want.

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Get Started with Salesforce My Settings: Update Your Personal Settings

Tip: To quickly find a page, type the first few characters of its name in the Quick Find box. As you type, pages that match
your search terms appear in the menu. For example, to find the Personal Information page, type pers in the Quick Find
box.

Access Your Personal Settings in Lightning Experience

If you use Lightning Experience, your personal settings are located either in Personal Setup or My
EDITIONS
Settings.
1. At the top of any Salesforce page, click your image. Available in: Lightning
Experience
2. Click Settings.
3. On the left side of the page, click a menu item to display its submenu, then click the item you Available in: All editions
want. except Database.com.

Tip: To quickly find a page, type the first few characters of its name in the Quick Find
box. As you type, pages that match your search terms appear in the menu. For example,
to find the Personal Information page, type pers in the Quick Find box.

Note: If you receive an error message regarding insufficient privileges when trying to access your personal settings, ask your
Salesforce admin to enable the Improved Setup User Interface option. If you’re an admin, from Setup, enter User Interface
in the Quick Find box, then select User Interface. Select Improved Setup User Interface, and click Save.

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Get Started with Salesforce My Settings: Update Your Personal Settings

Update Personal Information

Update your name, phone number, email, address, and work information on the Personal Information
EDITIONS
page in My Settings.
1. From your personal settings, enter Personal in the Quick Find box, then select Personal Available in: Salesforce
Information. Classic (not available in all
orgs on page 5) and
2. Enter Personal Information in the Quick Find box, then select Personal
Lightning Experience
Information.
The available personal
3. To make changes, click Edit
setup options vary
If you change your email address, a confirmation message is sent to the new address. Click the according to which
link in the message for the new email address to take effect. This process ensures system security. Salesforce Edition you have.

4. Save your changes.

Edit Your Email Settings

You can change your outgoing email settings to specify the name that appears and add an optional
EDITIONS
signature. You can also specify a return address and opt to automatically send BCC emails to yourself
at the return address. Available in: Salesforce
1. From your personal settings, enter My Email Settings in the Quick Find box, then select Classic (not available in all
My Email Settings. orgs on page 5) and
Lightning Experience
2. Make your changes.
Available in: All Editions
Note: Depending on your org’s settings, you can be prompted to confirm your identity except for Database.com
if you change your email address. To confirm your identity, make sure that you have
access to your previously registered email account.
In Personal and Developer Editions, a Salesforce-specific tag line is added below your personal signature on all outbound emails.

Edit Your Language and Locale Settings

1. From your personal settings, enter Time Zone in the Quick Find box, then select Language
EDITIONS
and Time Zone. No results? Enter Personal Information in the Quick Find box, then
select Personal Information. Available in: Salesforce
2. Specify these settings as needed. Classic (not available in all
orgs on page 5)
• For Time Zone, select your primary time zone.
• For Locale, select your country or geographic region. Available in: All editions
except Database.com
• For Language, select your primary language. All text and online help appears in the
language you select.
• For Email Encoding, select the character set and encoding option for email that you send from Salesforce.

3. Click Save.

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Get Started with Salesforce My Settings: Update Your Personal Settings

Add, Remove, and Organize Your Tabs in Salesforce Classic

Salesforce Classic uses tabs as starting points for viewing, adding, and editing information for an
EDITIONS
object. Different apps can have different sets of tabs. Add tabs for items you use frequently in any
app. Available in: Salesforce
1. Click the Plus icon ( ) to the right of your current tabs. Classic (not available in all
The All Tabs page appears. By default, it shows all the tabs you have available to view or add. orgs on page 5)

2. If you want to see a list of just the tabs for a specific app, select that app from the View Available in: All editions
drop-down list. except Database.com
3. Click Customize My Tabs.
4. In the Custom App drop-down list, select the app where you want the tab to appear.
For example, if you want the Ideas tab to appear in your Marketing app, select Marketing and the Ideas tab appears in that app
only.
5. To add or remove tabs and change their order, use the Add, Remove, Up, and Down arrows.
6. Click Save.
7. If you added a tab to an app you’re not actively using, open that app to see your new tab.

Customize Your Pages

Specify the related lists that appear in detail pages.
EDITIONS
1. From your personal settings, enter Customize My in the Quick Find box, then select
Customize My Pages. No results? Enter Display in the Quick Find box, then select Available in: Salesforce
Change My Display. Classic (not available in all
orgs on page 5)
For your Home tab, select the dashboard snapshot to display on the Home tab. The link to
customize your Home tab is available only if your administrator has customized your home Available in: All editions
page layout to include a dashboard. except Database.com
For all other tabs, specify which related lists display on your detail pages.
• To add or remove related lists, select a related list and click the Add or Remove arrow.

Note: This setting may change if your administrator changes the page layout for a particular tab.

• To change the order of the related lists, select a related list title in the Selected List box, and click the Up or Down arrow.

2. Save your changes.

Personalize Lightning Experience Display

Change the look of Lightning Experience by selecting your preferred combination of field label
EDITIONS
alignment and the amount of space between page elements.
1. At the top of a Salesforce page, click your image. Available in: Lightning
Experience
2. Select a display density setting.
• Comfy is a spacious view with labels on the top of fields and more space between page elements. Available in: Group,
Essentials, Professional,
• Compact is a denser view with labels to the left of fields and less space between page elements.
Enterprise, Performance,
Unlimited, and Developer
Editions

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Get Started with Salesforce Update Your Profile Page

Note: Changing the density instantly reloads the page, so save any changes beforehand. If you have multiple browser tabs open,
refresh the other tabs in use to see the new display density setting.

Set Record Type Preferences

Set an option to automatically insert your default record type when you create records. If you use
EDITIONS
this setting, you’re no longer prompted to select a particular record type.
1. From your personal settings, enter Record Type in the Quick Find box, then select Available in: Salesforce
Set Default Record Types or Record Type Selection—whichever one appears. Classic (not available in all
If the Record Type Selection option isn’t available, your org isn’t using record types or multiple orgs on page 5)
record types aren’t available. Available in: Professional,
Enterprise, Performance,
2. Select the data type to specify that you want to use the default record type whenever you create
Unlimited, and Developer
that type of record. Otherwise, leave the box unchecked.
Editions
If your org uses person accounts and you check the Account box, you automatically select
the default record type for all account types. You can’t set separate default record type for
business accounts and person accounts. If you work with both accounts types, leave the box blank.
To appear in the available record types list, a custom object must have a custom tab created for it.

3. Click Save.

Update Your Profile Page

Click your name or your profile picture to update your contact information at any time on your profile page. Your contact information
is visible to everybody in your company.

Available in: Salesforce Classic and Lightning Experience

Available in: Essentials, Group, Professional, Enterprise, Performance, Unlimited, Contact Manager, and Developer Editions

You can update all fields on your profile, except the Manager field. Only your Salesforce admin can update the Manager field.

Personalize Your Navigation

Personalize your Salesforce navigation so you can work more efficiently.
EDITIONS

Personalize the Navigation Bar in Lightning Experience Available in: both Salesforce
Customize an app’s navigation bar to suit the unique way you work. You can add and reorder Classic and Lightning
items, and rename or remove items you’ve added. Experience

Personalized Navigation Considerations Available in: All Editions

Keep these considerations in mind when personalizing an app’s navigation bar in Lightning except for Database.com
Experience.
Create Shortcuts to Your Top Salesforce Pages with Favorites
Favorites let you quickly access important records, lists, groups, and other frequently used pages in Salesforce.

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Get Started with Salesforce Personalize Your Navigation

Favorites Considerations
Keep these considerations in mind when working with favorites.
Customize Your Tabs in Salesforce Classic
Specify which tabs display when you log in, or if you have multiple apps, which tabs display in each app.

Personalize the Navigation Bar in Lightning Experience

Customize an app’s navigation bar to suit the unique way you work. You can add and reorder items,
EDITIONS
and rename or remove items you’ve added.
1. Note: Admins define which default items are available in an app’s navigation bar. You Available in: Lightning
can add items to the navigation bar, and rename or remove items you add, but you can’t Experience
rename or remove default items that your admin includes in the navigation bar. Available in: Professional,
Make small changes in the navigation bar. Enterprise, Performance,
and Unlimited Editions
a. If you want reorder tabs, drag tabs around the navigation bar.
b. If you're viewing a page, such as a list or dashboard, and want to add it to the navigation
bar, select Open in New Tab in the current tab’s dropdown menu to create a temporary tab. To permanently add the tab to
the navigation bar, select Add to Nav Bar from the temporary tab’s dropdown menu.

Note: Temporary tabs open when you open an item that doesn’t have a parent object already in the navigation bar. For
example, if you open a contract record or contract list, it opens under Contracts if Contracts is available in the navigation bar.
If Contracts isn’t available, the record or list opens as a temporary tab.
The asterisk to the left of the item name indicates that it’s a temporary tab. The temporary tab is removed from the navigation bar
when you close it, log out of Salesforce, or switch to a different app.
2. To make multiple updates, click the pencil icon on the navigation bar.

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a. Reorder the items already in your navigation bar.

b. Rename items you’ve added. Click the pencil icon next to the item to rename. You can’t rename items that your admin has
specified for the app.
c. Remove items you’ve added. Click the “x” icon next to the item to remove. You can’t remove items that your admin has specified
for the app.
d. Add items to your navigation bar. Click Add More Items. Search through your favorites or all available items in your org, and
choose what to add. After you make your selections, you can reorder or remove items before saving your changes. You can’t
rename or remove items that your admin has specified for the app.

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SEE ALSO:
Personalized Navigation Considerations

Personalized Navigation Considerations

Keep these considerations in mind when personalizing an app’s navigation bar in Lightning
EDITIONS
Experience.
• You can reorder, rename, or remove items that you added to a navigation bar, but you can’t Available in: Lightning
remove or rename the default items defined by admins. If an admin removes a default item, Experience
the item remains in your personalized app navigation bar, but you can delete it.
Available in: Professional,
• A navigation bar can have up to 50 items, including the default items. If a navigation bar already Enterprise, Performance,
has 50 default items, you can’t add more. and Unlimited Editions
• If you open temporary tabs and then open a new web browser tab, the temporary tabs aren’t
available in the new browser tab.
• Admins can’t access or modify the personal items users add to a navigation bar.
• Temporary tabs open when you open an item that doesn’t have a parent object already in the navigation bar. For example, if you
open a contract record or contract list, it opens under Contracts if Contracts is available in the navigation bar. If Contracts isn’t
available, the record or list opens as a temporary tab.
• Personalizations that you make in Lightning Experience aren’t available in Salesforce Classic.

Considerations for Admins

• Help users get the most out of personalized navigation by upgrading your Classic apps to Lightning apps. Users can’t personalize
the navigation bar of Classic apps in Lightning Experience.
• Check what’s in your apps. Users can’t remove the items you include in the navigation bar, and they can’t personalize the navigation
bar when it contains more than 50 items. For example, if you include 32 items in an app’s navigation bar, users can add 18 more
personal items.
• Items that you add to an app’s navigation bar are added to the end of users’ personalized navigation bars in the order that you added
them.
• When you remove an item from an app, that item remains in your users’ personalized navigation bars, and users can then delete it.
• If you don’t want your users to personalize the navigation bar for a specific app, disable personalization. From Setup in Lightning
Experience, go to the App Manager. For the desired app, select App Options. Select Disable end user personalization of nav
items in this app.
• If you don’t want your users to personalize the navigation bar for any app, disable personalization. From Setup, enter User
Interface in the Quick Find box, then select User Interface. Select Disable Navigation Bar Personalization in Lightning
Experience. Salesforce recommends disabling navigation personalization by app instead of for the entire org.
• Control if temporary tabs are created when users access items outside of the app. From Setup in Lightning Experience, go to the
App Manager. Edit the desired app. On the App Options page, select Don’t automatically create temporary tabs when users
access items outside this app.

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Get Started with Salesforce Personalize Your Navigation

Tip: To avoid opening temporary tabs, add the appropriate parent objects to the navigation bar. For example, to prevent a contract
list or record from opening as a temporary tab, add Contracts to the navigation bar.

SEE ALSO:
Personalize the Navigation Bar in Lightning Experience

Create Shortcuts to Your Top Salesforce Pages with Favorites

Favorites let you quickly access important records, lists, groups, and other frequently used pages
EDITIONS
in Salesforce.
1. Click the star in the header of Lightning Experience to add the current page—for example, all Available in: Lightning
open leads—to your favorites list. Experience
A highlighted star means you’re on a favorite. Remove a favorite by clicking the highlighted Available in: Essentials,
star. Contact Manager, Group,
Professional, Enterprise,
2. Click the dropdown next to the star to find, open, and manage your favorites.
Performance, Unlimited,
Each favorite shows the name and record type. and Developer Editions

SEE ALSO:
Personalize the Navigation Bar in Lightning Experience
Favorites Considerations

Favorites Considerations
Keep these considerations in mind when working with favorites.
EDITIONS
• You can have up to 200 favorites, which support these types of content.
Available in: Lightning
– Record home for standard and custom objects (including Visualforce overrides of these
Experience
record views)
– Lists Available in: Essentials,
Contact Manager, Group,
– Dashboards
Professional, Enterprise,
– Reports Performance, Unlimited,
– Report and dashboard folders and Developer Editions
– Chatter groups

Note: You can’t favorite list views on the Reports, Dashboards, Files, and Notes tabs. You also can’t favorite Visualforce overrides
of list views and individual Chatter posts.

• You can’t favorite things in setup pages, but you can still access your favorites from these areas.
• You can add favorites only for specific versions of Knowledge articles. If a newer version is published, the favorite doesn’t update.
• Individuals manage their own favorites. Salesforce admins can’t edit or share favorites. Only individual users can manage favorites.
They can’t be shared or edited by Salesforce admins.

SEE ALSO:
Create Shortcuts to Your Top Salesforce Pages with Favorites

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Get Started with Salesforce Update Your Chatter and Communities Settings

Customize Your Tabs in Salesforce Classic

Specify which tabs display when you log in, or if you have multiple apps, which tabs display in each
EDITIONS
app.
1. From your personal settings, enter Customize My in the Quick Find box, then select Available in: Salesforce
Customize My Tabs. No results? Enter Display in the Quick Find box, then select Classic (not available in all
Change My Display. orgs on page 5)

2. If you have access to multiple apps, select the app whose tabs you want to customize from the Available in: All editions
Custom Apps drop-down list. except Database.com
By default, you’ll see the tabs for the selected custom app that are set for your profile.

Note: The first tab that displays when you select an app may change if your administrator
changes the app’s default landing tab.

3. If desired, add each tab you want to display and change the display order of the tabs you’ve selected.
4. Save your changes.

Update Your Chatter and Communities Settings

Get ready for Chatter and Communities. Follow people and records, and join a couple of groups
EDITIONS
that interest you.
Available in: Salesforce
Change Your Profile or Group Photo Classic (not available in all
Upload a photo to your profile so people can see who you are, or upload a photo for groups orgs on page 5)
that you own or manage. Available in: All editions
Follow People except Database.com
Follow people to see their updates in your feed, including posts, comments, and likes.
Follow Records
Follow records so you can see updates in your feed, including field changes, posts, tasks, and comments on records.
Update Your Email Notifications in Chatter
Set your preferences for when to be notified via email about Chatter activity. For example, you can choose to not receive a notification
when you have a new follower or when someone likes your posts.

SEE ALSO:
Join or Leave Groups

Change Your Profile or Group Photo

Upload a photo to your profile so people can see who you are, or upload a photo for groups that you own or manage.

Available in: Salesforce Classic and Lightning Experience

Available in: Essentials, Group, Professional, Enterprise, Performance, Unlimited, Contact Manager, and Developer Editions

1. Go to your profile or the group’s page.

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Get Started with Salesforce Update Your Chatter and Communities Settings

2. Hover over the photo and click Add Photo or Update.

3. Browse for the photo you want to upload and open the file. You can upload photos in .jpg, .gif, or .png format, up to 10 MB in Classic
and 16 MB in Lightning Experience. Photos also have a 36 MP dimension limit.
4. Create a thumbnail image by dragging the dotted lines across the photo.
If the photo is for your profile and you’re a member of any communities, you can select Show in communities with
publicly accessible pages. This option makes the photo visible to guest users viewing publicly accessible sites or pages
that don’t require login.

5. Save your changes.

Follow People
Follow people to see their updates in your feed, including posts, comments, and likes.

Available in: Salesforce Classic and Lightning Experience

Available in: Essentials, Group, Professional, Enterprise, Performance, Unlimited, Contact Manager, and Developer Editions

To follow a person, click Follow on a person’s profile page. If the Follow button has a in front of it, you have more options. Click the
button to see options for following the person and for adding them to a new or existing stream. To follow the person from the menu,
click What I Follow.

Note: You can find streams in Lightning Experience on the Chatter home page.

Once you follow people, you see their posts, comments, and likes in your feed. You can follow a maximum combined total of 500 people,
topics, and records. To see how many items you’re following, view the Following list on your profile.
To stop following a person from your profile, mouse over the follower, then, in the hover, mouse over the Following label. In Salesforce
Classic, click . In Lightning Experience, select Unfollow. When you stop following a person, their past posts continue to appear in
your What I Follow feed. But you don’t see any future updates from them.

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Follow Records
Follow records so you can see updates in your feed, including field changes, posts, tasks, and
USER PERMISSIONS
comments on records.
To view a record:
Available in: Salesforce Classic and Lightning Experience • Read on the record

Available in: Essentials, Group, Professional, Enterprise, Performance, Unlimited, Contact

Manager, and Developer Editions

The field changes that you see in your feed depend on which of the fields your administrator configured for feed tracking. Updates to
encrypted custom fields don't appear in feeds.
To follow a record, click Follow on the record page. If the Follow button has a in front of it, you have more options. Click the button
to see options for following the record and for adding it to a new or existing stream. To follow the record from the menu, click What I
Follow.

Note: You can find streams in Lightning Experience on the Chatter home page.

When you follow a record, you see updates to the record in your feed. You can follow a maximum combined total of 500 people, topics,
and records. To see how many items you’re following, view the Following list on your profile.
If you want to automatically follow the records you create, enable this feature from your personal settings. Enter My Feeds in the
Quick Find box, select My Feeds, and then select Automatically follow records I create. However, you don't auto-follow events,
tasks, or dashboards after you create them.
When you create a child record, the owner of the parent record becomes the owner of the child record by default. But, despite your
Automatically follow setting, you don’t automatically follow the child record. You must explicitly follow the child record, even when
you’re the owner of the parent record.
To stop following a record on the record page, mouse over the Following label. In Salesforce Classic, click . In Lightning Experience,
what you see depends on whether streams are enabled. If streams are enabled, click Following and deselect What I Follow. If streams
aren’t enabled, when you mouse over Following, you see Unfollow. Click Unfollow.

Update Your Email Notifications in Chatter

Set your preferences for when to be notified via email about Chatter activity. For example, you can choose to not receive a notification
when you have a new follower or when someone likes your posts.

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Available in: Salesforce Classic and Lightning Experience

Available in: Essentials, Group, Professional, Enterprise, Performance, Unlimited, Contact Manager, and Developer Editions

1. From the menu under your name, click Setup or My Settings.

2. Click Chatter.
3. Click Email Notifications.
4. Select your preferences.
5. Save your changes.

Organize Your Day

Stay on top of your meetings, tasks, and sales goals.
EDITIONS

Schedule and Track Your Tasks and Events Available in: Salesforce
View, create, and edit tasks and events directly on your Home page in Salesforce Classic. If you Classic (not available in all
have Salesforce for Outlook installed, you can sync your Outlook items with Salesforce, so they orgs on page 5)
appear in the My Tasks and Calendar sections. Available in: All Editions.
Track Your Sales Performance
Use the performance chart on the Home page in Lightning Experience to track your sales
performance or the performance of your sales team against a customizable sales goal.
View Important Updates with the Assistant
Use the Assistant on the Home page in Lightning Experience to view important updates over the course of your day.

Schedule and Track Your Tasks and Events

View, create, and edit tasks and events directly on your Home page in Salesforce Classic. If you have
EDITIONS
Salesforce for Outlook installed, you can sync your Outlook items with Salesforce, so they appear
in the My Tasks and Calendar sections. Available in: Salesforce
In the My Tasks section, you can Classic (not available in all
orgs on page 5)
• Create tasks
• View and filter the list of tasks assigned to you. The list displays up to 15 tasks. To view all your Available in: All Editions
tasks, click View More. except Database.com

identifies tasks that are part of a recurring series.

• Assign unresolved emails to related records; to view all your unassigned emails, click My Unresolved Items.
In the Calendar section, you can:
• Create events and meeting requests
• View a list of scheduled events for the next seven days.
The tab displays up to 50 events per day. identifies events that are part of a recurring series, identifies events with invitees.

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The Requested Meetings subtab lists meetings you have requested but not confirmed. The tab displays a maximum of 100 requested
meetings.

SEE ALSO:
Tasks
Events and Calendars

Track Your Sales Performance

Use the performance chart on the Home page in Lightning Experience to track your sales
EDITIONS
performance or the performance of your sales team against a customizable sales goal.
The performance chart displays data based on your sales team’s opportunities if you have an Available in: Lightning
associated team. Otherwise, the chart displays opportunities you own. Only opportunities for the Experience
current sales quarter that are closed or open with a probability over 70% are displayed.
Available in: Professional,
• Closed—The sum of your closed opportunities. Enterprise, Performance,
• Open (>70%)—The sum of your open opportunities with a probability over 70%. The blue line Unlimited, and Developer
in the chart is the combined total of the closed opportunities and open opportunities with a Editions
probability over 70%.
• Goal—Your customizable sales goal for the quarter. This field is specific to the performance
chart and has no impact on forecast quotas or any other type of goal. Click to set the goal.

Hover over the chart to see the closed and committed opportunity amounts for different dates. If you hover over a date when an
opportunity was closed or set to a probability over 70%, a blue dot appears. Click the dot to see a window with more opportunity details.

The performance chart isn’t refreshed automatically. Click to make sure you have the most up-to-date view of your sales performance.

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Note: The performance chart isn’t compatible with custom fiscal years. If your org has custom fiscal years enabled, your admin
can create custom reports and dashboards to display on the Home page.

SEE ALSO:
Lightning Experience Home Permissions and Settings
View Important Updates with the Assistant

View Important Updates with the Assistant

Use the Assistant on the Home page in Lightning Experience to view important updates over the
EDITIONS
course of your day.
Click different leads or opportunities to go to the record’s detail page. Available in: Lightning
Experience

Available in: Professional,

Enterprise, Performance,
Unlimited, and Developer
Editions

The following updates appear in the Assistant:

• Leads assigned to you today
• Opportunities with overdue tasks
• Opportunities with no activity in 30 days
• Opportunities with no open activity
• Overdue opportunities
Opportunities are overdue if they’re still open after the Close Date. These updates stop appearing if it’s been over 8 days since the
Close Date.

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Up to 10 updates are shown at a time. Updates about leads appear before updates about opportunities. Opportunity updates are arranged
in order of close date.

Note:
• If you have Einstein Activity Capture enabled, you won’t see the updates about opportunities with no open activity or no
activity in 30 days.
• The Assistant doesn’t show tasks due today or overdue tasks that aren’t tied to an opportunity. The Today’s Tasks component
is an alternative that’s available on the Home page, and it shows a list of your tasks due today.
• If you don’t have access to activities on opportunities or if the opportunity pipeline is off, you instead see recommendations
for opportunities that have close dates over the next 90 days.

Buttons for different actions (such as New Task) automatically appear under most Salesforce configurations, but you may need to make
some updates if you’ve customized global actions or publisher layouts.
Actions need to exist as global actions in order to appear in the Assistant. From Setup, enter Global Actions in the Quick
Find box, then select Global Actions. Make sure the following actions are available. The Label can be anything, but we recommend
something simple, like New Task, New Event, or Email.

Table 1: Required Settings for Global Actions

Allows user to Action Type Target Object Name
Create a new task Create a Record Task NewTask

Create a new event Create a Record Event NewEvent

Send an email Send Email Outgoing Email SendEmail (not required)

To display actions, they also need to be included in the related global publisher layouts. From Setup, enter Publisher Layouts
in the Quick Find box, then select Publisher Layouts. Select the relevant publisher layout, and make sure the actions are included
under the Mobile & Lightning Actions section.

SEE ALSO:
Lightning Experience Home Permissions and Settings
Track Your Sales Performance

Organize Your Data

Salesforce stores much of your data, like account information, in individual records, and organizes the data within objects. You can view
and update your records and run reports on your data.

What’s the Difference Between Standard and Custom Objects?

Salesforce comes with a variety of standard objects. For example, the Case object lets you store information about customer inquiries.
Administrators can also create custom objects for records that store information that is unique to an organization.
Find and View Your Data
Use tabs, search, or lists to look at your records.

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Update Your Data

Much of your Salesforce data is stored in individual records, and organized within objects. For example, the Account object presents
all of your account records. If the Acme company is one of your accounts, you’ll have an account record for Acme.
Analyze Your Data
Analyze and visualize your data with reports and dashboards. Salesforce offers a powerful suite of reporting tools that work together
to help you understand and act on your data.
Note and Attachment Fields
There are a number of useful fields available for notes and attachments in Salesforce. There are different fields available for notes
taken with Notes, our enhanced note-taking tool, and notes taken with the old note-taking tool.

What’s the Difference Between Standard and Custom Objects?

Salesforce comes with a variety of standard objects. For example, the Case object lets you store
EDITIONS
information about customer inquiries. Administrators can also create custom objects for records
that store information that is unique to an organization. Available in: Salesforce
Standard objects, such as accounts, contacts, or opportunities are included with Salesforce by default. Classic (not available in all
Custom objects are based on standard objects and extend their functionality. orgs on page 5) and
Lightning Experience
The Salesforce administrator defines custom objects and their properties, such as custom fields,
relationships to other types of data, page layouts, and a custom tab. If the administrator created a Available in: Contact
tab for a custom object, click the custom object’s tab to view the records. Manager, Group,
Professional, Enterprise,
Important: If you landed on this page because you were looking for more information about Performance, Unlimited,
a particular object, your Salesforce administrator didn’t create a help page for that object. The and Developer Editions
Salesforce Help covers only the standard objects provided with the initial Salesforce integration.

USER PERMISSIONS
SEE ALSO:
Find and View Your Data To view a custom object tab:
• Read on the custom
Create and Update Records
object
To view custom object
records:
• Read on the custom
object

Find and View Your Data

Use tabs, search, or lists to look at your records.
EDITIONS

Find Your Records Available in: Salesforce

To view all standard and custom objects that are available to you in your org, click the plus icon Classic (not available in all
(+). To see the records for a particular object, click the record’s tab. orgs on page 5)

Search List Views in Lightning Experience Available in: All Editions

Search for records in a list view using the list view search bar.

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Sort List Views

Lots of objects let you view records in lists, also called “list views”. You can sort the records by one of the field columns. For example,
you can sort the All Accounts list view by the Account Name field column, Billing State/Province field column,
and others. You can also sort custom list views. Sorting is alphanumeric.
Print List Views
If your adminstrator enabled list view printing for your organization, you can print standard and custom list views.
Visualize List View Data with Charts in Lightning Experience
See a graphic display of list view data with list view charts. There are three types of charts: vertical bar, horizontal bar, and donut. For
any list view, select from available standard and custom list view charts. You can change the data display to another type, if desired.
Customize Your Data View
Create customized list views to display records that meet your own criteria. You determine which records display by setting filters.
All records that meet your filter criteria appear in your list view.
Work with Related Lists on Records
On Salesforce records, links and details for associated records are grouped within related lists. Some related lists let you perform
common tasks for the related object, like create records or attach files.
Work with Related Lists on Records in Lightning Experience
Records in Salesforce include details and links to other related records. Some related lists let you perform common tasks for the
related object, like create records, or attach files.
Open Items You’ve Recently Viewed
In the Recent Items section of the Salesforce sidebar, you’ll find a list of up to 10 items (records, documents, custom objects, and the
like) you’ve most recently added, edited, or viewed.
Display a Visual Summary with Kanban
The Kanban view displays a visual summary for a selection of records. By seeing all your records at once, you can more effectively
monitor your work and keep deals moving forward.
Change Your Working Division
If your org uses divisions, you can change your working division from the Divisions field in the sidebar.
Change the Dashboard on Your Home Tab
If your Home tab contains a dashboard snapshot, you can change the dashboard.

Find Your Records

To view all standard and custom objects that are available to you in your org, click the plus icon
EDITIONS
(+). To see the records for a particular object, click the record’s tab.
The tabs you see depend on your permissions and how your administrator configured Salesforce. Available in: Salesforce
Let’s say your company wanted to track product inventory. The Salesforce administrator could Classic (not available in all
create custom objects called Inventory and Merchandise and add them as tabs. orgs on page 5)

Available in: All Editions

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You can change the order on page 89 of your tabs.

Find Record Data from a Tab
From a standard or custom record tab, select a view and click Go!.

That action takes you to the list view, filtered by the view you selected.

For example, if you select New This Week on the Contacts tab, the list view shows you the new contacts that were added this week.
Use Related Lists to Find Record Data
On many records, below the main page sections, look for related lists. They identify records that are associated with the record you’re
currently viewing. For example, an account record probably has a related list of contacts at that account.

Note: Which records you can view and update depends on your user profile, user permissions, and sharing settings. Work with
your administrator to make sure that you have access to the records and data you need.

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Search List Views in Lightning Experience

Search for records in a list view using the list view search bar.
EDITIONS
Note: These steps work in Lightning Experience. If you see the App Launcher icon ( ) on
the left side of the navigation bar at the top of your screen, you're in Lightning Experience. If Available in: Lightning
not, you're in Salesforce Classic. Experience

Certain fields aren’t searchable, depending on the object. You can still filter or sort on those fields. Available in: Essentials,
A tooltip appears when you select the search bar, showing which fields aren’t searchable. Be sure Group, Professional,
to check the tooltip if you aren’t getting the search results that you’re expecting. Generally, formula Enterprise, Performance,
fields, lookup fields, and picklists aren’t searchable. All searchable fields are queried, even if the Unlimited, and Developer
corresponding columns aren’t visible in the list view. Editions

When you search a list view, only the first 2,000 results in the list view are searched. If you’re using
common search terms and can’t find your record, try something more specific, or modify your filters USER PERMISSIONS
or sorting. For example, if your accounts list view contains 8,000 records and you want to search
To search a list view:
for an account that starts with “Z,” that account likely won’t be included in the search results. To
• Read on the records in
get around this limitation, you can sort the Account Name field from Z to A so that the “Z” account the list
falls within the first 2,000 records listed. You can also add filters to make the list view more specific.
The search bar can also be added to the List View component in the Lightning App Builder.
Searching a “recently viewed” list doesn’t show results in the recently viewed order.

1. From a list view, type your query into the search bar and press Enter.
For a productivity boost, use the keyboard shortcut g+f to select the search bar.

SEE ALSO:
I Know a Record Exists—Why Can’t I Find It?

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Sort List Views

Lots of objects let you view records in lists, also called “list views”. You can sort the records by one
EDITIONS
of the field columns. For example, you can sort the All Accounts list view by the Account Name
field column, Billing State/Province field column, and others. You can also sort custom Available in: both Salesforce
list views. Sorting is alphanumeric. Classic (not available in all
1. Open the list view. orgs on page 5) and
Lightning Experience
2. Click the header for the field column you want to sort by.
An arrow appears indicating how the list is sorted: from the column’s first record ( ) Available in: All editions
(alphanumerically) or its last ( ).

Note: As of Spring ’13, you can’t sort list views for the Users object in Salesforce orgs that USER PERMISSIONS
have more than two million users.
To sort a list view:
• Read on the records in
the list

Print List Views

If your adminstrator enabled list view printing for your organization, you can print standard and
EDITIONS
custom list views.
You can print list views for these objects: Available in: Salesforce
Classic (not available in all
• Accounts
orgs on page 5)
• Activities
Available in: All editions
• Campaigns
• Cases
• Contacts
USER PERMISSIONS
• Contracts To print a list view:
• Custom objects • Read on the records in
the list
• Documents
• Leads
• Opportunities
• Permission sets
• Price books
• Profiles
• Products
• Reports
• Solutions
1. Navigate to the list view.
2. Click the print icon at the top of the page.
A printable page view displays.
3. To print the page, click Print This Page.

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Visualize List View Data with Charts in Lightning Experience

See a graphic display of list view data with list view charts. There are three types of charts: vertical
EDITIONS
bar, horizontal bar, and donut. For any list view, select from available standard and custom list view
charts. You can change the data display to another type, if desired. Available in: Lightning
Note: These steps work in Lightning Experience. If you see the App Launcher icon ( ) on Experience
the left side of the navigation bar at the top of your screen, you're in Lightning Experience. If Available in: Essentials,
not, you're in Salesforce Classic. Group, Professional,
1. On an object home page, select a list view with data you want to visualize. Enterprise, Performance,
Unlimited, and Developer
2. Click . Editions
The Charts panel appears.
3. To select a different chart, click next to the chart name. USER PERMISSIONS
4. To change the graphical display of data, click in the Charts panel and choose a new chart To see list view charts:
type. • Read on the type of
Your data changes to the new display. record included in the list

Customize Your Data View

Create customized list views to display records that meet your own criteria. You determine which records display by setting filters. All
records that meet your filter criteria appear in your list view.

Create a Custom List View in Salesforce Classic

Create a list view to see a specific set of contacts, documents, or other object records. For example, create a list view of accounts in
your state, leads with a specific lead source, or opportunities above a particular amount. You can also create views of contacts, leads,
users, or cases to use for mass email recipient lists.
Create or Clone a List View in Lightning Experience
Create a list view to see an infinitely scrollable list of records that meet your filter criteria.
Create a List View Chart in Lightning Experience
Create a chart to visualize list view data. There are three types of charts: vertical bar, horizontal bar, and donut. For any list view chart,
you can change the data display to another type, if desired. When you create a list view chart for an object, such as Opportunities
or Leads, the chart is associated with the object. The chart is available for any list view that you have permission to see for that object,
except the Recently Viewed list.
Edit List View Filters in Salesforce Classic
To change a list view’s filters, edit the list.
Edit List View Filters in Lightning Experience
Edit filters on a list view from List View Controls, or click to access the Filters panel.
Delete a List View in Salesforce Classic
You can delete a custom view when you no longer need it.
Delete a List View in Lightning Experience
You can delete a list view when you no longer need it.

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Create a Custom List View in Salesforce Classic

Create a list view to see a specific set of contacts, documents, or other object records. For example,
EDITIONS
create a list view of accounts in your state, leads with a specific lead source, or opportunities above
a particular amount. You can also create views of contacts, leads, users, or cases to use for mass Available in: Salesforce
email recipient lists. Classic (not available in all
orgs on page 5)
Note: These steps work in Salesforce Classic. If you see the App Launcher icon ( ) on the
left side of the navigation bar at the top of your screen, you're in Lightning Experience. If not, Available in: All Editions
you're in Salesforce Classic.
1. Click Create New View at the top of any list page or in the Views section of any tab home USER PERMISSIONS
page.
To create custom list views:
Note: If you don’t see Create New View, you don’t have the “Create and Customize • Read on the type of
List Views” permission. Contact your Salesforce admin to request it. record included in the list
AND Create and
2. Enter the view name to display in the views drop-down list. Customize List Views
To create, edit, or delete
public list views:
• Manage Public List
Views

3. Enter a unique view name. The API and managed packages use this unique name.
4. Specify your filter criteria. If you want more filter fields, click Add Filter Logic... and then Add Row. You can have up to 10 fields in
your filter criteria.
Usually, you filter by additional fields. For example, this image shows a list view that displays only active accounts in the org whose
Billing City is equal to “San Francisco.”

Note: Entering illogical filter criteria, such as someDate <= null, can cause unexpected behavior in a list view. When
you use a list view in a more strict context, such as with a Visualforce standard list controller, illogical filter criteria can cause
errors.

5. Select the fields you want to display on the list view.

The default fields are automatically selected. From the fields that are in your page layout, you can display up to 15 different fields in
your view.

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When you select a long text area field, the list view displays up to 255 characters.

6. Click Save. The view appears in the View drop-down list so you can access it later.

Example: Here’s what your list view can look like when you’re done:

As a Salesforce admin or a user with the “Manage Public List View” permission, you have the option to hide the list view, so only you can
see this list view. Open the list view. Select Visible to certain groups of users. Choose the type of group or role from the drop-down
list, select the group or role from the list, then click Add.
Enterprise, Unlimited, Performance, and Developer Edition users can give access to a public group or role, including all users below that
role.

Note: List views are visible to your community users with Customer Community Plus, Partner Community, Lightning Platform
Starter, and Lightning Platform Plus licenses, if the Visible to all users setting is enabled for views of objects in
community user profiles. To make list views visible only to your Salesforce users, select Visible to certain groups
of users. Then share the view with the All Internal Users group or a selected set of internal groups and roles.
When implementing a community, create custom views that contain only relevant information for community users. Then make
those views visible to community users by sharing them with the All Customer Portal Users group, or a set of community groups
and roles.

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Create or Clone a List View in Lightning Experience

Create a list view to see an infinitely scrollable list of records that meet your filter criteria.
EDITIONS
Note: These steps work in Lightning Experience. If you see the App Launcher icon ( ) on
the left side of the navigation bar at the top of your screen, you're in Lightning Experience. If Available in: Lightning
not, you're in Salesforce Classic. Experience

Available in: Essentials,

Actions you can take for list views are available in the List View Controls menu ( ). Group, Professional,
1. Under List View Controls, select New. Or, click Clone to make a copy of the current list view. Enterprise, Performance,
Unlimited, and Developer
2. Give your list a name. Editions
3. Choose who can see this list view: just you, or all users, including Partner and Customer Portal
users.
USER PERMISSIONS
4. Click Save. The Filters panel appears.
To create list views:
5. Click Show me, then select All objects or My Objects.
• Read on the type of
6. Click Done. record included in the list
AND Create and
7. Add and set filters to view only the records that meet your criteria. You have different options Customize List Views
depending on the field you want to filter and the operator you choose.
To create, edit, or delete
Filters support values only between the minimum and maximum for a signed 23-bit integer, public list views:
or between 1 and 2,147,483,648. A value outside of this range disables that filter. • Manage Public List
a. Click Add Filter. Views

b. Select the field to filter, an operator, and a value.

Depending on the type of field you selected, you can either select a value or enter one of your own.

c. Click Done.

Note: Entering illogical filter criteria, such as someDate <= null, can cause unexpected behavior in a list view. When
you use a list view in a more strict context, such as with a Visualforce standard list controller, illogical filter criteria can cause
errors.

8. To add logic that further refines which records appear in your list view, click Filter Logic. To reference filters in your logic statement,
use the number assigned to each filter.

Important: Include every filter number in your logic statement. You can’t have filters that aren’t referenced in the logic
statement.

Operand Definition
AND Finds records that match both values.
1 AND 2

OR Finds records that match either value.

1 OR 2

NOT Finds records that exclude values.

For example, Filter 1 is Industry equals Biotechnology. You set filter logic as NOT
1. Your report returns records that don’t have Biotechnology as the Industry value.

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Let’s say a rep wants to see all opportunities created in July 2015 or later, that are either in late stages of negotiation or have high
probability to close, or both. Here are the filters.
a. Last Modified Date greater or equal 7/1/2015
b. Stage contains Proposal/Price Quote, Negotiation/Review
c. Probability greater or equal 50
Then the rep adds the logic statement: 1 AND (2 OR 3).

Note: NOT doesn’t work with parenthetical expressions. For example, the expression 1 AND NOT (2 AND 3) evaluates
as 1 AND (NOT 2 AND 3). In the filter results, no records are returned when you’d expect to see some records.

9. Click Save. The view appears in the list view drop-down list so you can access it later.
10. Optionally, choose and order the columns in your list view.
a. From the List View Controls menu, Select Fields to Display.
b. Use the arrows to add, remove, and reorder your visible fields.
c. Click Save.

In list views, you see only the data that you have access to. You see records that you own or have read or write access to, and records
shared with you. List views also include records owned by or shared with users in roles below you in the role hierarchy. You can see only
the fields that are visible according to your page layout and field-level security settings.
To share a list view, select Sharing Settings from the List View Controls menu. From there, you can search through the roles in your
org to find the groups you want to share your list view with.

SEE ALSO:
Filter Report Data

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Create a List View Chart in Lightning Experience

Create a chart to visualize list view data. There are three types of charts: vertical bar, horizontal bar,
EDITIONS
and donut. For any list view chart, you can change the data display to another type, if desired. When
you create a list view chart for an object, such as Opportunities or Leads, the chart is associated Available in: Lightning
with the object. The chart is available for any list view that you have permission to see for that Experience
object, except the Recently Viewed list.
Available in: Essentials,
Note: These steps work in Lightning Experience. If you see the App Launcher icon ( ) on Group, Professional,
the left side of the navigation bar at the top of your screen, you're in Lightning Experience. If Enterprise, Performance,
not, you're in Salesforce Classic. Unlimited, and Developer
1. On an object home page, select a list view with data you want to visualize. Editions

2. Click .
USER PERMISSIONS
3. In the Charts panel that appears, click .
To create list view charts:
4. Select New Chart. • Read on the type of
A dialog box appears. record included in the list
5. Enter a chart name. AND Create and
Customize List Views
6. Select a chart type: vertical bar, horizontal bar, or donut.
7. Select the aggregate type, aggregate field, and grouping field.
The aggregate type specifies how the field data is calculated: by sum, count, or average. The aggregate field specifies the type of
data to calculate. The grouping field labels the chart segments.

8. To view your chart, click Save.

Example: Your sales team wants to compare accounts by number of employees to focus prospecting efforts on large corporations.
One of the reps creates a horizontal bar chart by selecting Sum as the aggregate type, Employees as the aggregate field, and
Account Name as the grouping field. The chart shows the number of employees at each account by account name.

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Edit List View Filters in Salesforce Classic

To change a list view’s filters, edit the list.
EDITIONS
Note: These steps work in Salesforce Classic. If you see the App Launcher icon ( ) on the
left side of the navigation bar at the top of your screen, you're in Lightning Experience. If not, Available in: All Editions
you're in Salesforce Classic.
1. Click Edit next to the list view name. USER PERMISSIONS
If you see Clone instead of Edit, you don’t have permission to edit this list view. Use Clone to To edit list views:
clone the list view, save it under a different name and then edit the cloned list view. • Read on the type of
record included in the list
2. In Specify Filter Criteria, change your Filter By Owner selection, if desired. Add or change AND Create and
the Field, Operator, or Value selections in Filter By Additional Fields. Customize List Views
3. Click Save to apply your edited filters to the list view. To create, edit, or delete
public list views:
All users with access to the list view see the results of your saved changes.
• Read on the type of
record included in the list
AND Create and
Customize List Views
AND Manage Public List
Views

Edit List View Filters in Lightning Experience

Edit filters on a list view from List View Controls, or click to access the Filters panel. EDITIONS
Important: These steps work in Lightning Experience. If you see the App Launcher icon ( )
Available in: Lightning
on the left side of the navigation bar at the top of your screen, you're in Lightning Experience. Experience
If not, you're in Salesforce Classic.
Available in: Essentials,
Actions you can take for list views are available in the List View Controls menu ( ). Group, Professional,
Enterprise, Performance,
Note: Some list views have predefined filter scopes and can’t be filtered. For example, the Unlimited, and Developer
SOQL query for a generic Team list view or the Recently Viewed list view doesn’t allow further Editions
filtering of the query results.
1. From List View Controls, select Edit List Filters. Alternatively, click . USER PERMISSIONS
If you see Clone in the controls instead of Edit List Filters, you don’t have permission to edit this To edit list views:
list view. Select Clone to clone a list view, save it under a different name, and select sharing • Read on the type of
settings. Then edit the filters for the cloned list view, if needed. record included in the list
The Filters panel appears. Edit, remove, or add filters to view only the records that meet your AND Create and
Customize List Views
criteria. You have different options depending on the field you want to filter and the operator
you choose. To create, edit, or delete
public list views:
2. Click the filter you want to change. • Read on the type of
record included in the list
3. From the Filter by dropdown menu, select an operator. For example, choose equals, starts
AND Create and
with, or excludes. Customize List Views
4. For Value, make a selection or enter a value, then click Done. AND Manage Public List
Views
Filters support values only between the minimum and maximum for a signed 23-bit integer,
or between 1 and 2,147,483,648. A value outside of this range disables that filter.

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5. Adjust your filter logic if needed. The filter logic statement can’t reference a filter number that doesn’t exist.

Note: NOT doesn’t work with parenthetical expressions. For example, the expression 1 AND NOT (2 AND 3) evaluates
as 1 AND (NOT 2 AND 3). In the filter results, no records are returned when you’d expect to see some records.

6. To apply the edited filters and update the current list view, click Save.
If you want to create a list view based on the filter changes you’ve made, click Save As instead.

Anyone with access to the list sees the results of your saved changes.

Example: You want to display a set of opportunities on a board rather than in a grid, but the list view includes records with
different record types. The Opportunities board can only display list views with records of a single record type. To make the view
displayable on a board, edit the filters on your list view. On the Filters panel, select Add Filter. Choose Opportunity Record Type
and the equals operator, then input the value of the record type you want. Your edited list view can now be displayed on the
board.

Delete a List View in Salesforce Classic

You can delete a custom view when you no longer need it.
EDITIONS
Note: These steps work in Salesforce Classic. If you see the App Launcher icon ( ) on the
left side of the navigation bar at the top of your screen, you're in Lightning Experience. If not, Available in: Salesforce
you're in Salesforce Classic. Classic (not available in all
orgs on page 5)
1. Select a custom list view.
Available in: All Editions
2. Click Edit.
3. Click Delete.
USER PERMISSIONS

To delete public list views

• Manage Public List
Views

Delete a List View in Lightning Experience

You can delete a list view when you no longer need it.
EDITIONS
Note: These steps work in Lightning Experience. If you see the App Launcher icon ( ) on
the left side of the navigation bar at the top of your screen, you're in Lightning Experience. If Available in: Essentials,
not, you're in Salesforce Classic. Group, Professional,
Enterprise, Performance,
1. Select a list view. Unlimited, and Developer
2. Editions
Click to access List View Controls.
3. Select Delete. USER PERMISSIONS

To delete public list views

• Manage Public List
Views

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Work with Related Lists on Records

On Salesforce records, links and details for associated records are grouped within related lists. Some
EDITIONS
related lists let you perform common tasks for the related object, like create records or attach files.
For example, the Lead record offers a number of related lists, including Open Activities, which lists Available in: Salesforce
open activities and key activity fields. On this related list, you can create a new task, a new activity, Classic (not available in all
or a new meeting request. When a task related to the lead is closed, a link to that task appears in orgs on page 5)
the Lead record’s Activity History related list, which displays the same key fields as Open Activities,
Available in: All editions
and offers other common tasks.

It’s easy to arrange and access related lists. Here’s how.

• Scroll the page to find the related list you need (1).
• If related list hover links (2) are enabled in your organization, click a link to view the list in a pop-up.
• Click Customize Page (3) to select and arrange the available related lists you want to see.
The related lists you can view and use depend on:
• Your user permissions
• User interface and page layout customizations made by your Salesforce administrator

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• Personal customizations you can make

SEE ALSO:
Customize Related Lists

Work with Related Lists on Records in Lightning Experience

Records in Salesforce include details and links to other related records. Some related lists let you
EDITIONS
perform common tasks for the related object, like create records, or attach files.
By default, when related information is located in a wide region on a record—as is the case for Available in: Lightning
accounts and contacts—cards display on the Related tab (1). When related lists are located in a Experience
narrow region on a record—like on lead and opportunity workspaces and for groups and
Available in: All editions
people—cards are grouped together on the right side of the page (2). Where related list cards
appear on the page is highly configurable by object and may be different for your org.

• Related list buttons (1) are located in the upper-right corner of each related list card. If there are multiple buttons, use the pull-down
menu to access them.

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• Each item in a related list card includes a link (2) that opens the related record.
• Record-specific actions (3) are located in the pull-down menu next to each related record.
• When related list cards are in a wide region on the page, each card displays up to six records. In a narrow region, related list cards
display up to three records. Click View All (4) to see the full list of related records.

The related lists you can view and use depend on:
• Your user permissions
• User interface and page layout customizations made by your Salesforce administrator
• Personal customizations you can make

Note: A manual page refresh is sometimes required in order for your related lists to show the latest changes. A manual page
refresh is needed if:
• You create, update, or delete a related record with an Apex controller.
• You create, update, or delete a related record with a flow.
• Another user creates, updates, or deletes a related record.
• Emails are sent but not showing up in the related list.

SEE ALSO:
Customize Related Lists

Open Items You’ve Recently Viewed

In the Recent Items section of the Salesforce sidebar, you’ll find a list of up to 10 items (records,
EDITIONS
documents, custom objects, and the like) you’ve most recently added, edited, or viewed.
• To open any item’s detail or edit page, just click its link. Available in: both Salesforce
• To view key information about an item before you click the link, hover your mouse over the Classic and Lightning
link. If you don’t see any information, your administrator didn’t enable this feature for your Experience
organization. Available in: All Editions

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Display a Visual Summary with Kanban

The Kanban view displays a visual summary for a selection of records. By seeing all your records at
EDITIONS
once, you can more effectively monitor your work and keep deals moving forward.
Switch to the Kanban view for almost any object from the object’s list view. The Kanban view isn’t Available in: Lightning
available on a few objects, such as tasks. Experience

Available in: Essentials,

Group, Professional,
Enterprise, Performance,
Unlimited, and Developer
Editions

The records in the Kanban view are based on the selected list view (1). Easily toggle between the list view grid view and the Kanban
view (2). Filter your records to select a single record type or view a particular subset of your records (3). Search for records in the current
view (4). Records are separated based on record type (5). Records are grouped into columns (6). Change how columns are organized
and summarized using Kanban settings (7). Quickly move a record to a different column by dragging the card (8). For opportunities,
alerts tell how to keep a deal on track, for example, create a task or event (9).

Configure the Kanban View

Select the fields on which to create columns and summaries in the Kanban view.
Kanban Considerations
Be aware of these limitations and considerations when using the Kanban view.

SEE ALSO:
Configure the Kanban View
Kanban Considerations

Configure the Kanban View

Select the fields on which to create columns and summaries in the Kanban view.

To configure the Kanban view, click , then select Kanban Settings.

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Select a numeric or currency field to summarize, or select None to remove the summary from the Kanban view. To determine how
your records are organized into columns, select a picklist such as Stage to group by, or group records by owner.

SEE ALSO:
Display a Visual Summary with Kanban
Kanban Considerations

Kanban Considerations
Be aware of these limitations and considerations when using the Kanban view.
EDITIONS
• The Kanban view displays a maximum of 200 cards.
• Kanban cards display a maximum of four fields. Available in: Lightning
Experience
• Columns aren’t created from inactive picklist fields. Records associated with inactive picklist
values aren’t displayed in the Kanban view. Available in: Essentials,
• Summaries can only be created for numeric and currency fields that are not roll up summary Group, Professional,
or formula fields Enterprise, Performance,
Unlimited, and Developer
• Records are only displayed if the field selected for Group By is included on the page layout. Editions
• If a record has a null value for the Group By field, it won’t appear in the Kanban view.
• You can’t group records by the Currency field.
• Subtabs are created for record types if the Group By field is included on the record type’s page layout, and the record type has
records associated with it.
• Drag-and-drop functionality isn’t supported for touchscreens.
• Mass actions can’t be performed in the Kanban view.
• If a user doesn’t have access to update a record, the card is disabled and can’t be dragged to a different column.
Opportunities
• Users receive alerts on opportunities with overdue tasks, no open activities, or no activity in the last 30 days. The alerts aren’t
customizable.

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• Opportunities can’t be grouped by the Forecast Category field.

Leads
• Leads can’t be converted in the Kanban view.
• Columns aren’t created for any Lead Status value with a state of Converted.
Contracts
• Contracts can’t be activated in the Kanban view.
• A column isn’t created for the standard Contract Status of Activated.
• Contracts can’t be grouped by the Owner Expiration Notice field.
Knowledge
• Knowledge articles can’t be grouped by owner.

SEE ALSO:
Display a Visual Summary with Kanban

Change Your Working Division

If your org uses divisions, you can change your working division from the Divisions field in the
EDITIONS
sidebar.
Divisions segment your organization's data into logical sections, making searches, reports, and list Available in: Salesforce
views more meaningful. Classic (not available in all
orgs on page 5)
• Select the division you want to work in from the Divisions field on the sidebar.
Available in: Professional,
Example: Let’s say your org has set up divisions for sales areas. You can change your working
Enterprise, Performance,
division to a particular sales area and create a report to show the opportunities for just that Unlimited, and Developer
division. Divisions are useful for organizations with large amounts of data. Editions

Change the Dashboard on Your Home Tab

If your Home tab contains a dashboard snapshot, you can change the dashboard.
EDITIONS
1. Click Customize Page in the Dashboard section of the Home tab.
Available in: Salesforce
2. Search for a dashboard and select a different dashboard from the drop-down list.
Classic (not available in all
3. Click Refresh to refresh the data in your dashboard. orgs on page 5)

Available in: Professional,

Update Your Data Enterprise, Performance,
Unlimited, and Developer
Much of your Salesforce data is stored in individual records, and organized within objects. For
Editions
example, the Account object presents all of your account records. If the Acme company is one of
your accounts, you’ll have an account record for Acme.

Create and Update Records

Creating and updating records are standard procedures for most people who use Salesforce. There are various ways to create and
update records in Salesforce.

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Print Records from Salesforce Classic

You can print Salesforce records from most detail pages.
Clone Records
When you clone a record, the new record has the record type of the original record.
Change a Record’s Owner
You can give ownership of a record to another user as long as that user has at least Read permission for the type of record being
transferred.
Organize Records with Tags and Topics
Topics are words or phrases that you can associate with Salesforce records to organize them around common themes. Use topics
to group records by a common theme. In Salesforce Classic, use those topics to filter list views. Tags are words or short phrases that
you can associate with most Salesforce records to describe and organize their data in a personalized way.
Record Translated Names
Use local name fields to store translated names for accounts, contacts, or leads.

Create and Update Records

Creating and updating records are standard procedures for most people who use Salesforce. There
EDITIONS
are various ways to create and update records in Salesforce.
Available in: both Salesforce
Create Records from Object Tabs Classic (not available in all
Quickly create a record from a tab. For example, create an account from the Account tab. orgs on page 5) and
Lightning Experience
Create Records in Feeds
If your administrator set up this action, you can create records in the feed on the home page, Available in: All Editions
the Chatter tab, and record detail pages. Publishers on different feeds offer different actions.
Create Records with Quick Create
With Quick Create, you can create records from the home pages for leads, accounts, contacts, and opportunities.
Create a Record in Lightning Experience
Create Salesforce records for opportunities, leads, tasks, notes, accounts, and contacts. Some objects (such as Account) have special
guidelines and considerations for you to be aware of, but the process of creating a record is similar for all.
Create Records from the Sidebar
Use the Create New drop-down list in the Sidebar to create a record.
Update Records
Many Salesforce objects offer the convenience of inline editing for records.
Update Records Inline from a List View in Lightning Experience
Conveniently edit fields on records directly from a list view.
How Do I Update Custom Object Records?
Updating custom object records is similar to updating standard object records. Whether you can access and change a custom object
record, depends on your permissions.
Delete Records
For some kinds of objects, deleting one record affects other, related records.
Formats for Currency, Dates, Times, Names, and Phone Numbers
The format used for currency, dates, times, phone numbers, and names of people in Salesforce is determined by your Locale
setting.

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Create Records from Object Tabs

Quickly create a record from a tab. For example, create an account from the Account tab.
EDITIONS
1. Click the tab for the kind of record you want to create. For example, click the Accounts tab if
you want to create an account record. Available in: Salesforce
Classic (not available in all
2. Click New.
orgs on page 5)
3. Select a record type if you’re prompted.
Available in: All Editions
4. Enter values in the fields. Fields with a red bar ( ) are required fields.

Tip: The help includes field definitions for most objects. Search the help for the object USER PERMISSIONS
name + “fields”. For example, if you’re creating or editing an account record, look up
“Account Fields” in the help. To create records:
• Create on the object for
5. Save your changes, when you finish entering values for your new record. If you navigate away the kind of record you’re
from the page before clicking Save, you lose your changes. creating

Create Records in Feeds

If your administrator set up this action, you can create records in the feed on the home page, the
EDITIONS
Chatter tab, and record detail pages. Publishers on different feeds offer different actions.
1. In the publisher, click the quick action that corresponds to the kind of record you want to create. Available in: Salesforce
Classic (not available in all
For example, to add a contact to an account, navigate to the account’s detail page and select
orgs on page 5)
Create Contact.
Available in: All Editions
2. Enter values in the fields. Fields with a red bar ( ) are required fields.
The help includes field definitions for most objects. Search the help for the object name +
USER PERMISSIONS
“fields”. For example, if you’re creating or editing an account record, look up “Account Fields”
in the help. To create records:
• Create on the object for
3. When you finish entering values for your new record, click Create. the kind of record you’re
creating

Create Records with Quick Create

With Quick Create, you can create records from the home pages for leads, accounts, contacts, and
EDITIONS
opportunities.
You can also create accounts from the Account lookup field results list on the Quick Create form Available in: Salesforce
on contacts, leads, and opportunities. Validation rules don’t apply when you create new records Classic (not available in all
with Quick Create. orgs on page 5)

1. Click the tab for the kind of record you want to create. To create an account while you create Available in: All Editions

a contact, lead or opportunity, click the icon next to the Account field in the Quick Create
form you’re using. USER PERMISSIONS
2. Enter values in the fields. Fields with a red bar ( ) are required fields. To create records:
The help includes field definitions for most objects. Search the help for the object name + • Create on the object for
“fields”. For example, if you’re creating or editing an account record, look up “Account Fields” the kind of record you’re
in the help. creating
3. Click Save.

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Create a Record in Lightning Experience

Create Salesforce records for opportunities, leads, tasks, notes, accounts, and contacts. Some objects
EDITIONS
(such as Account) have special guidelines and considerations for you to be aware of, but the process
of creating a record is similar for all. Available in: Lightning
Note: This information is for Lightning Experience. If you see the App Launcher icon ( ) Experience
on the left side of the navigation bar at the top of your screen, you're in Lightning Experience. Available in: All Editions
If not, you're in Salesforce Classic.
You can create records in different ways in Lightning Experience.
• To create records from any Salesforce page, select the item you want in the navigation menu, then click New in the list view.
• To create records from an existing record, click New for the item you want. For example, let’s say you're viewing a contact record
and want to create a note about the contact—click New in the Notes section of the contact page.

Create Records from the Sidebar

Use the Create New drop-down list in the Sidebar to create a record.
EDITIONS
1. From the Create New drop-down list in the sidebar, select the type of record you want to create.
Available in: Salesforce
The new record page immediately displays in the appropriate tab or the Upload a File dialog
Classic (not available in all
box displays if you selected File.
orgs on page 5)
2. Fill in the fields. The available options in the
3. Click Save or Upload to My Files if you selected File. Create New drop-down list
vary according to which
permissions you have,
which Salesforce Edition you
are using, and which app
you are using.

Update Records
Many Salesforce objects offer the convenience of inline editing for records.
EDITIONS
Not all fields on all objects can be edited inline. To find out whether a field supports inline editing,
hover over it and look for a pencil icon ( ). Available in: Salesforce
Classic (not available in all
1. Find and open the record you want to edit.
orgs on page 5)
2. Click Edit.
Available in: All Editions
3. Enter or edit values in the fields.

Tip: The help includes field definitions for most objects. Search the help for the object USER PERMISSIONS
name + “fields”. For example, if you’re creating or editing an account record, look up
“Account Fields” in the help. To edit records:
• Edit on the object for the
4. Save your changes, when you finish entering or editing values. kind of record you’re
editing

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Update Records Inline from a List View in Lightning Experience

Conveniently edit fields on records directly from a list view.
EDITIONS
Not all fields on records in a list view can be edited inline. To find out whether a field supports inline
editing, hover over it and look for the pencil . Non-editable cells have a lock . Available in: Lightning
Experience
As always, you can edit only the records that you have access to.
To edit fields in one row of a list view: Available in: All Editions

1. From the list, hover over the cell to edit, and then click . Or, double-click the cell.
USER PERMISSIONS
2. Make your change in the editable cell or cells.
A Save button appears at the bottom of the list view. To edit fields on records:
3. Click Save. • Edit on the object for the
kind of record you’re
If other people make inline edits to the same fields on a record simultaneously, only the most editing
recent edit is saved.

Considerations for Editing Inline in a List View in Lightning Experience

Consider these points when editing fields on records directly from a list view in Lightning Experience. These considerations also
apply when editing records in a multi-line layout in Lightning Experience.

Considerations for Editing Inline in a List View in Lightning Experience

Consider these points when editing fields on records directly from a list view in Lightning Experience.
EDITIONS
These considerations also apply when editing records in a multi-line layout in Lightning Experience.
Not all fields on records in a list view or multi-line layout view can be edited inline. To find out Available in: Lightning
whether a field supports inline editing, hover over it and look for the pencil . Non-editable cells Experience
have a lock .
Available in: All Editions
You can’t edit inline in a list view or on a multi-line view if it contains more than one record type.
You can edit inline in Recently Viewed or Team list views that are predefined to contain only one
record type. You can also edit Tasks on the Tasks object home page, even though they’re not in a list view.
Some fields or field types aren’t editable inline.
• Built-in fields like Record ID or Created Date (never editable from the user interface)
• Standard fields of type date/time, auto number, roll-up summary, record type, master-detail, long text area, Rich Text, checkbox, or
hierarchy
• Custom date/time fields
• Compound fields including Name, Account Name, address fields, and geolocation fields

Note: First Name and Last Name are editable.

• The opportunity fields Expected Revenue and Forecast Category

• Custom dependent picklists
• Encrypted text fields

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How Do I Update Custom Object Records?

Updating custom object records is similar to updating standard object records. Whether you can
EDITIONS
access and change a custom object record, depends on your permissions.

Important: If you landed on this page because you were looking for more information about Available in: Salesforce
a particular object, your Salesforce administrator didn’t create a help page for that object. The Classic (not available in all
orgs on page 5)
Salesforce Help covers only the standard objects provided with the initial Salesforce integration.
Available in: Contact
SEE ALSO: Manager, Group,
Professional, Enterprise,
Update Records Performance, Unlimited,
What’s the Difference Between Standard and Custom Objects? and Developer Editions

USER PERMISSIONS

To view custom object

records:
• Read on the custom
object
To change custom object
records:
• Edit on the custom object

Delete Records
For some kinds of objects, deleting one record affects other, related records.
EDITIONS
Before you delete a record, check whether there are related records. For example, if you delete an
account or contact, all associated assets are also deleted. Available in: Salesforce
Classic (not available in all
1. Find and open the record you want to delete.
orgs on page 5)
2. Click Delete.
Available in: All Editions

USER PERMISSIONS

To delete records:
• Delete on the object for
the kind of record you’re
deleting

Formats for Currency, Dates, Times, Names, and Phone Numbers

The format used for currency, dates, times, phone numbers, and names of people in Salesforce is
EDITIONS
determined by your Locale setting.
To find out what date/time format your Locale setting uses: Available in: Lightning
Experience and Salesforce
1. From your personal settings, enter Advanced User Details in the Quick Find box,
Classic
then select Advanced User Details. No results? Enter Personal Information in the
Quick Find box, then select Personal Information. Available in: All Editions
except Database.com

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2. View the date/time format used in the read-only Created By field. This is the format you should use for entering dates and
times in Salesforce fields.

Currency
In most Salesforce editions, the format and currency type you can use for currency fields, such as Quota or Annual Revenue, are determined
by the Currency Locale setting for your company. In Group, Professional, Enterprise, Unlimited, and Performance Edition orgs that use
multiple currencies, the format and currency type are determined by the Currency field in the record you’re creating or editing.

Tip: When you enter a monetary amount (or any other type of number), you can use the shortcuts k, m, or b to indicate thousands,
millions, or billions. For example, when you enter 50k it appears as 50,000. However, these shortcuts do not work for filter
criteria.

Dates and Times

Many fields allow you to enter a date or a time in the format specified by your personal Locale setting.
When entering dates, you can choose a date from the calendar, or manually enter a date.
Only dates within a certain range are valid. The earliest valid date is 1700-01-01T00:00:00Z GMT, or just after midnight on January 1,
1700. The latest valid date is 4000-12-31T00:00:00Z GMT, or just after midnight on December 31, 4000. These values are offset by your
time zone. For example, in the Pacific time zone, the earliest valid date is 1699-12-31T16:00:00, or 4:00 PM on December 31, 1699.

Tip:
• Years appear and are saved as four digits, but you can enter the final two digits and Salesforce determines the first two. Entries
60 through 99 are assumed to be in the 20th century (for example: 1964), and entries 00 to 59 are assumed to be in
the 21st century (for example: 2012).
• If your locale is set to English (United States) and you enter numbers for month and day only (example: 01/15), Salesforce
supplies the current year.
• If your locale and language are English, you can enter words like Yesterday, Today, and Tomorrow, or any day of the
week, and Salesforce figures it out. Weekday names (such as Monday) are always considered to be in the following week.

Phone Numbers
When you enter phone numbers in various phone fields, Salesforce preserves whatever phone number format you enter. However, if
your Locale is set to English (United States) or English (Canada), 10-digit phone numbers and 11-digit numbers that start with “1” are
formatted as (800) 555-1212 when you save the record.

Tip:
• If you do not want the parentheses-space-hyphen formatting ((800) 555-1212) for a 10- or 11-digit number, enter a
“+” before the number. For example: +49 8178 94 07-0.
• If your 10- and 11-digit phone numbers have Salesforce’s automatic format, you might need to enter the parentheses when
specifying filter conditions. For example: Phone starts with (415).

Print Records from Salesforce Classic

You can print Salesforce records from most detail pages.
1. Click the Printable View link located in the upper right corner of most detail pages.
A new browser window opens with the record displayed in a simple, print-ready format. You can collapse and expand individual
sections in the printable view by clicking the triangles next to the section headings.

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Note: On the Console tab, you can click the print icon ( ) to open a record's printable view.

2. Click Print This Page or use your browser's print function to send the page to a printer.

Clone Records
When you clone a record, the new record has the record type of the original record.
EDITIONS
1. Click Clone on an existing object record.
Available in: Salesforce
If the record type of the cloned record isn’t available in your profile or permission sets, the new
Classic (not available in all
record adopts your default record type.
orgs on page 5)
2. Enter or change any information for the new record. Available in: Contact
If you have read-only access to a field, the value of that field is not carried over to the cloned Manager, Group,
record. Professional, Enterprise,
Performance, Unlimited,
3. Save your changes. and Developer Editions

USER PERMISSIONS

To clone custom object

records:
• Create on the custom
object

Change a Record’s Owner

You can give ownership of a record to another user as long as that user has at least Read permission
EDITIONS
for the type of record being transferred.
1. On the record detail page, click the link to change the owner. Available in: Salesforce
If you don’t see the link, you don’t have permissions to change record ownership. Classic (not available in all
orgs on page 5) and
2. Enter or select a new owner. In organizations where the Salesforce Customer Portal or partner Lightning Experience
portal is enabled, you can filter the results that appear on the user lookup dialog. Select either
Available in: Essentials,
a queue or group of users from the Owner or Assigned To drop-down list.
Group, Professional,
Note: You can only enter or select users who have permission to own the record. The Enterprise Performance,
User group and the Roles and Internal Subordinates group don’t contain Customer Portal Unlimited, Developer, and
or partner users. Contact Manager Editions

3. To notify the new owner, select the Send Notification Email checkbox.
USER PERMISSIONS
The “From” email address displayed in the notification is your return email address set in your
email settings. To transfer single records:
• Transfer Record
For cases in Professional, Enterprise, Unlimited, Performance, and Developer Edition organizations,
the Case Assigned Template setting specified in Support Settings determines the
email text. For other records, the email text is generated automatically and cannot be customized.

4. Depending on your user permissions and the type of object you’re transferring, you can select which related items to transfer.
5. Save your changes.

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If your organization-wide default sharing for an object is set to Private, you see an error after changing the owner of a record for that
object. The error occurs because you no longer have access to the record. This error is safe to ignore.

SEE ALSO:
Considerations for Changing a Record’s Owner

Considerations for Changing a Record’s Owner

When you change a record’s owner, some of the items that are related to the record are also
EDITIONS
transferred to the new owner.

Important: Workflow rules that update owners do not also transfer associated items. To Available in: Salesforce
ensure transfer, click Change next to the owner’s name in a record and make your transfer Classic (not available in all
orgs on page 5) and
selections.
Lightning Experience
Record Transferred items Available in: Essentials,
Group, Professional,
Account • Account team members (In Salesforce Classic, the Keep Enterprise Performance,
Account Team option must be selected. In Lightning Unlimited, Developer, and
Experience, it happens automatically). Contact Manager Editions
• Open activities that are owned by the original account owner.
Closed activities aren’t transferred.
• Open cases that are owned by the original account owner (In
Salesforce Classic, the Transfer open cases option
must be selected. In Lightning Experience, open cases aren't
transferred.)
• Closed cases that are owned by the original account owner (In
Salesforce Classic, the Transfer closed cases option
must be selected. In Lightning Experience, closed cases aren't
transferred.)
• Contracts with Draft status. Contracts with Activated status
are available to the new owner with read-only access.
• Orders with Draft status that are either associated with a
transferring contract or no contract. Orders with Activated
status are available to the new owner with read-only access.
• Divisions are transferred to the new account owner’s division
only when the Change Division option is selected.
• Open opportunities that are owned by the original record
owner.
• Open opportunities that are not owned by the original record
owner (In Salesforce Classic and Lightning Experience, the
Transfer open opportunities not owned
by the existing account owner option must be
selected.
• Closed opportunities that are owned by the original record
owner (In Salesforce Classic, the Transfer closed

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Record Transferred items

opportunities option must be selected. In Lightning Experience, these closed
opportunities aren't transferred.)
• Opportunity team members (In Salesforce Classic, the Keep Opportunity Team
on opportunities transferred to new owner option must be selected.
In Lightning Experience, it happens automatically). When opportunity teams are
transferred, opportunity splits are preserved and split percentages are assigned to the
new owner.
• Attachments and Notes taken with the classic note-taking tool that are owned by the
original account owner

Contact • Notes taken with the classic note-taking tool

• Open activities that are owned by the original contact owner. Closed activities aren’t
transferred.
• Attachments

Order • Open tasks

• Future events
• Items aren’t transferred if either the original or new owner is a member of a queue.

Opportunity • Notes taken with the classic note-taking tool

• Attachments
• Open activities that are owned by the current opportunity owner. Closed activities aren’t
transferred.
• Opportunity team members only when the Keep Opportunity Team option is
selected. When opportunity teams are transferred, opportunity splits and any notes on
splits are preserved and split percentages are assigned to the new owner.

Lead • Notes taken with the classic note-taking tool

• Attachments
• Open activities that are owned by the original record owner (except when you change
lead ownership using the Assign using active assignment rule
checkbox)

Case • Notes taken with the classic note-taking tool

• Attachments
• Open activities that are owned by the original record owner. Closed activities aren’t
transferred.

Campaign • Attachments
• Open activities that are owned by the original record owner

Contract • Notes taken with the classic note-taking tool

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Record Transferred items

• Attachments
• Open activities that are owned by the original record owner
• Orders with Draft status

Custom object • Open activities that are owned by the original record owner (Salesforce Classic only)
• Notes taken with the classic note-taking tool (Salesforce Classic only)
• Attachments (Salesforce Classic only)

Note: You can't transfer events for which you have been invited and don't own.

SEE ALSO:
Change a Record’s Owner

Organize Records with Tags and Topics

Topics are words or phrases that you can associate with Salesforce records to organize them around
EDITIONS
common themes. Use topics to group records by a common theme. In Salesforce Classic, use those
topics to filter list views. Tags are words or short phrases that you can associate with most Salesforce Available in: both Salesforce
records to describe and organize their data in a personalized way. Classic (not available in all
When Chatter is enabled in Salesforce Classic, you can also see records on a topic in one central orgs on page 5) and
place—the Records tab of the topic detail page. For example, if a number of accounts are Lightning Experience
participating in a conference, you might add the topic User Conference to their records. Available in: All Editions
You could then use that topic to filter an accounts list view, or view the accounts together on the
Records tab of the User Conference topic page.
Here’s an example topic detail page in Salesforce Classic, with the Records tab showing accounts on the topic. (If you don’t see a Records
tab like this for a particular topic, the topic hasn’t been added to any records.)

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In Salesforce Classic, admins can enable or disable topics for accounts, assets, campaigns, cases, contacts, contracts, files, leads,
opportunities, orders, solutions, custom objects, and English articles. While you can enable topics for tasks, the Records tab is not supported
for tasks. Topics on files are added to files automatically when topics are added to the feed posts they’re attached to.

Add and Remove Topics from Records in Lightning Experience

Add topics to records to organize them around common themes.
Add Topics to Records in Salesforce Classic
Add topics to quickly organize records around common themes, retrieve them in list views, and (with Chatter) view them on topic
detail pages.
Remove Topics from Records in Salesforce Classic
Remove a topic from a record if it no longer applies.
Tag Records
Use tags to group records from various objects by a common theme. Add tags in search criteria to make finding information fast
and intuitive.
Remove Tags from Records

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Add and Remove Topics from Records in Lightning Experience

Add topics to records to organize them around common themes.
EDITIONS
Your admin must add the Topics component to Lightning record pages before you can add and
remove topics from records. Available in: Lightning
Experience
Note: All topic names are public and appear in search results, but the visibility of records
that have topics isn’t affected. Available in: Group,
Professional, Enterprise,
• In the topic editor, start typing your text. As you type, you can pick a topic from the list of
Performance, Unlimited,
suggestions or keep typing to create your own unique topic. Press Enter to add the topic to the and Developer Editions
record.
Closing square brackets ( ] ) aren’t supported in topic names. Other punctuation, symbols, and
separators are supported.
USER PERMISSIONS

To add new topics to a

record
• Read and Edit on the
record
AND
Create Topics

To add existing topics to a

record
Records can have up to 100 topics. • Read and Edit on the
record
Topics on records become links to topic detail pages. If Chatter is enabled, the topic detail page
shows posts and comments with the same topic. Topics on posts on a record aren’t automatically AND
added to a record’s topics; you must add the topics to the record. Assign Topics

• In the Topics component, click X next to a topic name to remove it from a record. To remove topics from a
record
Removing a topic unassigns the topic from the record but doesn’t delete the topic. Before you
• Read and Edit on the
remove a topic from a record, consider whether someone else added it; they could be using
record
the topic to track the record.
AND
Assign Topics

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Add Topics to Records in Salesforce Classic

Add topics to quickly organize records around common themes, retrieve them in list views, and
EDITIONS
(with Chatter) view them on topic detail pages.
Topics for objects must be enabled before you can add topics to records of that object type. Available in: Salesforce
Classic (not available in all
Note: All topic names are public and appear in search results, but this doesn’t affect the orgs on page 5)
visibility of records that have topics.
Available in: All Editions
1. On the top of the record detail page under the record name, click Click to add topics. If the
record already has topics, click Topics.
USER PERMISSIONS

To add topics to a record:

• Read and Edit on the
record
AND
Assign Topics to add
existing topics
OR
Create Topics to add
new topics

If your administrator enabled feed-based layouts, click Add Topics in the sidebar of the feed view.

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2. In the topic editor, start typing your text. As you type, you can pick a topic from the list of suggestions, or keep typing to create your
own unique topic. To add more than one topic, type a comma after each topic.
Commas ( , ) and closing square brackets ( ] ) automatically end a topic. Other punctuation, symbols, and separators are supported
in topic names.
Records can have up to 100 topics.

3. When you’re done adding topics, click Done or press Enter.

You can now use topics you add to records to filter your list views. And if your administrator enabled Chatter, topics added to records
become links to topic detail pages, where associated records appear on the Records tab for easy access. (Note that topics on posts on
a record aren’t automatically added to a record’s topics; you must add the topics to the record.)

Remove Topics from Records in Salesforce Classic

Remove a topic from a record if it no longer applies.
EDITIONS
Removing topics doesn’t delete them. Before you remove a topic from a record, consider whether
someone else added it; they may be using the topic to track the record. Available in: Salesforce
Classic (not available in all
1. On the top of the record detail page, click Topics.
orgs on page 5)
2. Click next to the topic you want removed from the record.
Available in: All Editions
3. Click Done or press ENTER.
Removing a topic from a record removes the record from any list views using that topic as a filter.
USER PERMISSIONS
If Chatter is enabled, the record is also removed from the Records tab of the topic detail page.
To remove topics from a
record:
• Read and Edit on the
record
AND
Assign Topics

Tag Records
Use tags to group records from various objects by a common theme. Add tags in search criteria to
EDITIONS
make finding information fast and intuitive.
1. On the top right corner of the record detail page, click Add Tags or Edit Tags. Available in: Salesforce
Classic (not available in all
2. In the Personal Tags or Public Tags text boxes, enter comma-separated lists of
orgs on page 5)
the tags that you want to associate with the record.
Tags can only contain letters, numbers, spaces, dashes, and underscores, and must contain at Available in: All Editions
least one letter or number. As you enter new tags, up to 10 tags that have already been defined except Database.com
are displayed as auto-complete suggestions. The list of suggestions changes to show only those
tags that match the prefix you have entered. USER PERMISSIONS
There are limits on the number of personal and public tags you can create and apply to records.
To edit tags on a record:
If you exceed the number of tags, any new tags you add aren’t saved. Go to the Tags page and
• Read on the record
delete infrequently used tags.
To rename or delete public
tags:
• Tag Manager

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Example: For example, you could tag contacts and leads you met at a conference with the phrase User Conference 2011. You can
then search for the User Conference 2011 tag and click that tag in search results to retrieve those records.

Remove Tags from Records

1. On the top right corner of the record detail page, click Edit Tags.
EDITIONS
2. Next to the Personal Tags or Public Tags text boxes, click [X] next to the tag that
you want to remove. Available in: Salesforce
Classic (not available in all
3. Save your changes.
orgs on page 5)
If the tag that you removed is the last instance of the tag, the tag is deleted from your organization
completely. If other records use the tag, the tag still appears in search results and the Tags page. Available in: All Editions
except Database.com

USER PERMISSIONS

To edit tags on a record:

• Read on the record

Record Translated Names

Use local name fields to store translated names for accounts, contacts, or leads.
EDITIONS
For example, you can store the name of an account in the default language in your Salesforce org
and the account’s or user’s language. The following fields can have corresponding local names: Available in: Salesforce
Classic (not available in all
Standard Field Local Name Field orgs on page 5)

Account Name Account Name (Local) Business accounts available

in: All Editions except
Contact: First Name Contact: First Name (Local) Database.com
Contact: Middle Name Contact: Middle Name (Local) Person accounts available
in Enterprise, Performance,
Contact: Last Name Contact: Last Name (Local) Unlimited, and Developer
Editions
Lead: Company Lead: Company Name (Local)

Lead: First Name Lead: First Name (Local)

Lead: Middle Name Lead: Middle Name (Local)

Lead: Last Name Lead: Last Name (Local)

Local names do not affect the user’s language settings. Depending on your page layout settings, they can both be displayed on the
detail or edit page.

Analyze Your Data

Analyze and visualize your data with reports and dashboards. Salesforce offers a powerful suite of reporting tools that work together to
help you understand and act on your data.
Here’s a quick intro to running, sorting, filtering, and visualizing your data.

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Run a Report
Reports give you access to the data your organization has accumulated over time, enabling you to make informed decisions.
Sort Report Results
Sort a report by the data in a particular column by clicking that column’s heading. Clicking a column header sorts data according to
that column’s ascending order: text is sorted from A to Z, numerical data is sorted from lowest to highest, and time/date data is
sorted from earliest to latest.
Filter Your Report
Does your report give you more data than you need? Use filters to pare down your report until it only shows the data that you want.
Create Filters that Use Special Picklist Values
Use special picklist values for your search criteria. These special picklists have values of either True or False.
Filter Operators Reference
The operator in a filter is like the verb in a sentence. Operators specify how filter criteria relate to one another. Refer to this list of filter
operators when setting filters on list views, reports, dashboards, and some custom fields.
Visualize Your Data with Dashboards
Create a dashboard to show data from your report with a visual component, for example a pie chart.

Run a Report
Reports give you access to the data your organization has accumulated over time, enabling you to
EDITIONS
make informed decisions.
To run a report, find it on the Reports tab and click the report name. Most reports run automatically Available in: both Salesforce
when you click the name. Classic (not available in all
orgs on page 5) and
1. Click the Reports tab.
Lightning Experience
2. Find the report you want to run and click the report name.
Available in: Group,
If you’re already viewing a report, click Run Report to run it. Professional, Enterprise,
Performance, Unlimited,
and Developer Editions

USER PERMISSIONS

To run reports:
• Run Reports
To schedule reports:
• Schedule Reports
To create, edit, and delete
reports:
• Create and Customize
Reports
AND
Report Builder

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Sort Report Results

Sort a report by the data in a particular column by clicking that column’s heading. Clicking a column
EDITIONS
header sorts data according to that column’s ascending order: text is sorted from A to Z, numerical
data is sorted from lowest to highest, and time/date data is sorted from earliest to latest. Available in: Salesforce
• To reverse the sort order, click the column heading a second time. Classic (not available in all
orgs on page 5) and
• If the floating report header is enabled for your organization, sort behavior is slightly different.
Lightning Experience
When users sort data by clicking a floating report heading, the report refreshes and redirects
users to the beginning of report results. Available in: Group,
Professional, Enterprise,
• In a report with multiple grouping levels, you can sort by the summary value that defines each Performance, Unlimited,
grouping. and Developer Editions
For example, take an Opportunities report that’s grouped by type of business. Each Type
grouping is in turn grouped by Stage, and each Stage grouping is grouped by Lead Available in: Enhanced
Source. Now you can sort the Type groupings by amount, the Stage grouping by stage, Folder Sharing and Legacy
and the Lead Source grouping by record count. Folder Sharing

USER PERMISSIONS

To sort report results:

• Legacy Folder Sharing
Run Reports
Enhanced Folder
Sharing
Run Reports

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Filter Your Report

Does your report give you more data than you need? Use filters to pare down your report until it
EDITIONS
only shows the data that you want.
Let’s say you have a report of Accounts with fields like State and Annual Revenue. The Available in: both Salesforce
report already has these filters: Classic (not available in all
orgs on page 5) and
• State includes California, Arizona, Nevada
Lightning Experience
• Annual Revenue greater than 1000000
Available in: Group,
These two filters return results for all accounts located in California, Arizona, and Nevada that Professional, Enterprise,
generate an annual revenue greater than $1,000,000. Now you also want to filter by industry, Performance, Unlimited,
specifically, the Banking industry. Here’s how you do that. and Developer Editions
1. On the Reports tab, click a report to open it.
2. Click Customize. USER PERMISSIONS
3. Click Add and select a Field Filter from the list.
To create, edit, and delete
A new filter row appears below the other two filters. reports:
• Create and Customize
4. Click next to the filter field and select a filter. Reports

In our account filter example, you’d select Industry. Which filters are available in your AND
organization depends on the fields that your administrator set up for account records. Report Builder

5. Select an operator for the filter and type the filter value in the next field. To create custom list views:
In our account filter example, you’d select equals and type Banking. • Read on the type of
record included in the list
6. Click Save.
To create, edit, or delete
Now your report shows Banking industry Accounts in California, Arizona, and Nevada with an annual public list views:
revenue above $1,000,000.00. • Manage Public List
Views

Create Filters that Use Special Picklist Values

Use special picklist values for your search criteria. These special picklists have values of either True
EDITIONS
or False.
For example, to show all opportunities you have won, enter Won equals True as your search Available in: Salesforce
criteria. To show all closed/lost opportunities, enter Closed equals True and Won equals Classic (not available in all
False. orgs on page 5)

Note: If you are creating filter criteria for a report or list view, the lookup icon automatically The available fields vary
displays when you choose to filter on one of the special picklists. Click the lookup icon to according to which
choose the value True or False. Alternatively, you can manually enter True or Salesforce Edition you have.
False in the filter criteria.
These are the available fields and their values:

Special Picklist Field Value Description

Accounts and contacts: Is Person True The account is a person account. Your administrator could have
Account customized the name of this field. This field displays as the person
account icon ( ).

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Special Picklist Field Value Description

False The account is a business account.

Accounts, leads, and opportunities: True The account is a partner account, or the lead or opportunity
Partner Account owner is a partner user.

False The account is not a partner account or the lead or opportunity

owner is not a partner user.

Activities: All-day True Applies only to events, not tasks. The event is marked as an all
day event.

False The event has a specific time.

Activities: Closed True Applies only to tasks, not events. The task has been closed, that
is, the task Status field has a “Closed” value.

False Task is still open.

Activities: Event Invitation True Applies only to events, not tasks. The event is the meeting invite
(Only for reports) sent to another user for a multi-person event.

False The event is the original multi-person event assigned to the event
host.

False Activity does not have a green sheet.

Activities: Task True Activity is a task, not an event.

False Activity is an event.

Campaigns: Active True Campaign is active and can be chosen from various campaign
picklists.

False Campaign is inactive.

Cases: Closed True The case is closed, that is, the case Status field has a “Closed”
value.

False Case is still open.

Cases: Escalated True Case has been automatically escalated via your org’s escalation
rule.

False Case has not been escalated.

Cases: New Self-Service True Case has a new comment added by a Self-Service user.
Comment
False Case does not have a new Self-Service comment.

Cases: Open True The case is open, that is, the case Status has a value that is
(Only for reports) not equivalent to “Closed.”

False Case has been closed.

Cases: Self-Service Commented True Case has a comment added by a Self-Service user.

False Case does not have a Self-Service comment.

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Special Picklist Field Value Description

Contacts: Do Not Call True The contact cannot be included in a call recipient list.

False The contact can receive calls.

Contacts: Email Opt Out True The contact cannot be included in a mass email recipient list.

False The contact can receive mass email.

Contacts: Fax Opt Out True The contact cannot be included in a fax recipient list.

False The contact can receive faxes.

Contacts: Self-Service Active True The contact is enabled to log in to your Self-Service portal.
(Only for reports) False The contact is not enabled for Self-Service.

Leads: Converted True The lead has been converted.

(Only for reports) False The lead has not been converted.

Leads: Do Not Call True The lead cannot be included in a call recipient list.

False The lead can receive calls.

Leads: Email Opt Out True The lead cannot be included in a mass email recipient list.

False The lead can receive mass email.

Leads: Fax Opt Out True The lead cannot be included in a mass fax recipient list.

False The lead can receive faxes.

Leads: Unread True The lead has not yet been viewed or edited by the owner since
it was assigned to that user.

False The lead has been viewed or edited at least once by the owner
since it was assigned.

Opportunities: Closed True The opportunity is closed, that is, the Stage field has a value
of the type Closed/Won or Closed/Lost.

False The opportunity is still open.

Opportunities: Has Products True Products have been added to the opportunity.

False Products have not been added to the opportunity.

Opportunities: Is Split True The opportunity has revenue or overlay splits.

False The opportunity does not have revenue or overlay splits.

Opportunities: Primary True The partner for the opportunity has been marked as the primary
(Only for Partner Opportunities report) partner.

False The partner for the opportunity has not been marked as the
primary partner.

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Special Picklist Field Value Description

Opportunities: Private True The opportunity owner has checked the Private box on the
opportunity edit page.

False The Private box on the opportunity is not checked.

Opportunities: Won True The opportunity is closed and won, that is, the Stage field has
a value of the type Closed/Won.

False The opportunity has not been won. The Stage field may have
a value of the type Open or Closed/Lost.

Products: Active True Product is active and can be added to opportunities in Enterprise,
Unlimited, and Performance Edition orgs.

False Product is inactive and cannot be added to opportunities.

Product: Has Quantity Schedule True Product has a default quantity schedule.

False Product does not have a default quantity schedule.

Product: Has Revenue Schedule True Product has a default revenue schedule.

False Product does not have a default revenue schedule.

Solutions: Visible in True The solution has been marked Visible in

Self-Service Portal Self-Service Portal and is visible to Self-Service portal
users.

False Solution is not marked Visible in Self-Service

Portal and is not visible to Self-Service portal users.

Solutions: Reviewed True The solution has been reviewed, that is, the solution Status
field has a “Reviewed” value.

False Solution is not reviewed.

Solutions Out of Date True The translated solution has not been updated to match the
master solution with which it is associated.

False The translated solution has been updated to match the master
solution with which it is associated.

Users: Active True User is active and can log in.

False User is inactive and cannot log in.

Users: Offline User True User has access to use Connect Offline.

False User is not enabled for Connect Offline use.

Users: Marketing User True User can manage campaigns.

False User is not enabled to manage campaigns.

User: Is Partner True User is a partner user.

False User is not a partner user.

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Note: The special picklists you can view are only those that are visible in your page layout and field-level security settings.

Filter Operators Reference

The operator in a filter is like the verb in a sentence. Operators specify how filter criteria relate to one another. Refer to this list of filter
operators when setting filters on list views, reports, dashboards, and some custom fields.

Operator Uses
equals Use for an exact match. For example, “Created equals today.”

less than Use for results that are less than the value you enter. For example, “Quota less than 20000” returns records
where the quota field ranges from 0 to 19,999.99.

greater than Use when you want results that exceed the value you enter; for example, “Quota greater than 20000” returns
records where the quota amount begins at 20,000.01.

less or equal Use for results that match or are less than the value you enter.

greater or equal Use for results that match or exceed the value you enter.

not equal to Shows results that don’t have the value you enter. This operator is useful for eliminating empty fields. For
example, “Email not equal to <blank>.”

Note: If evaluating more than one value, none of the specified values can exist on the record. For
example, if you specify not equal to A & C, only records where the value is neither A nor C are
returned.

contains Use for fields that include your search string, but sometimes also include other information. For example,
“Account contains California” would find California Travel, California Pro Shop, and Surf California. Keep in mind
that if you enter a short search string, it can match a longer word. For example, “Account contains pro” would
find California Pro Shop and Promotions Corporation. This operator is not case-sensitive.

does not contain Eliminates records that don’t contain the value you enter. For example, “Mailing Address Line 2 does not contain
P. O. Box.”

Note: When specifying filter criteria on roll-up summary fields, does not contain uses “or”
logic on comma-separated values. On list views, reports, and dashboards, does not contain
uses “and” logic.
This operator is not case-sensitive.

starts with Use when you know what your value starts with, but not the exact text. This operator is a narrower search term
than “contains.” For example, if you enter “Account starts with California,” you find California Travel and California
Pro Shop, but not Surf California.

includes Available when you choose a multi-select picklist as the selected field. Use this operator to find records that
include one or more of the values you enter.
For example, if you enter “Interests includes hockey, football, baseball,” you find records that have only hockey
selected, and records that have two or three of the values entered. Results do not include partial matches of
values.

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Operator Uses
excludes Available when you choose a multi-select picklist as the selected field. Use this operator to find records that
do not contain any values that match the ones entered.
For example, if you enter “Interests exclude wine, golf,” your report lists records that contain any other values
from that picklist, including values that are blank. Results do not include partial matches of values.
Enter values on separate lines.

between Available for dashboard filters only. Use to filter on ranges of values. For each range, the filter returns results
that are greater than or equal to the minimum value and less than the maximum value.
For example, if you enter “Number of Employees from 100 through 500,” your results include accounts with
100 employees up to those with 499 employees. Accounts with 500 employees aren’t included in the results.

within Available when you create list views based on a Geolocation custom field. Shows results that are within the
specified radius from a fixed latitude and longitude. For example, if you enter “Warehouse location within 50
miles 37.775° –122.418°,”, your list view includes all warehouses within a 50–mile radius of San Francisco,
California.

Visualize Your Data with Dashboards

USER PERMISSIONS EDITIONS

To create dashboards: Legacy Folder Sharing Available in: both Salesforce

Run Reports AND Manage Dashboards Classic (not available in all
orgs on page 5) and
Enhanced Folder Sharing Lightning Experience
Run Reports AND Create and Customize
Dashboards Available in: Group (View
Only), Professional,
To edit and delete dashboards you created: Legacy Folder Sharing Enterprise, Performance,
Unlimited, and Developer
Run Reports AND Manage Dashboards
Editions
Enhanced Folder Sharing
Run Reports AND Create and Customize Available in: both Legacy
Dashboards Folder Sharing and
Enhanced Folder Sharing
To edit and delete dashboards you created Legacy Folder Sharing
in public folders: Run Reports AND Manage Dashboards
Enhanced Folder Sharing
Edit My Dashboards

To edit and delete dashboards you didn’t Legacy Folder Sharing

create in public folders: Run Reports, Manage Dashboards AND
View All Data
Enhanced Folder Sharing
Manage Dashboards in Public Folders

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To create, edit, and delete dynamic dashboards: Legacy Folder Sharing

Manage Dynamic Dashboards
Enhanced Folder Sharing
Manage Dynamic Dashboards

Create a dashboard to show data from your report with a visual component, for example a pie chart.
Let’s say you have a report that shows Banking industry Accounts in California, Arizona, and Nevada with an annual revenue above
$1,000,000.00. Now you want to visualize this report for your team with a pie chart. Here’s how you do that.
1. In Lightning Experience, click the Dashboards tab. Or, in Salesforce Classic, click the Reports tab.
2. Click New Dashboard.
3. In Lightning Experience, click + Component. Then, select a report, and display it as a donut chart. Or, in Salesforce Classic, click the
pie chart icon in the Components tab and drag it to one of the columns in the layout. Then, click the Data Sources tab and expand
the report list, find your report, and drag and drop it on the pie chart.
4. Add a title for your chart.
5. Click Save.

Note and Attachment Fields

There are a number of useful fields available for notes and attachments in Salesforce. There are
EDITIONS
different fields available for notes taken with Notes, our enhanced note-taking tool, and notes taken
with the old note-taking tool. Available in: The Salesforce
app, Salesforce Classic, and
Fields for Notes Lightning Experience

Available in: Essentials,

Note: In the Salesforce app and Lightning Experience, there are additional fields for relating
Group, Professional,
multiple records to the note.
Enterprise, Performance,
and Unlimited Editions
Field Description
Body Text of the note. Can hold up to 50 MB of data.

Title Subject of note. Maximum of 200 characters.

Fields for the Old Note-Taking Tool

Field Description
Body Text of the note. Can hold up to 32 KB of data.

Private Checkbox to indicate that note is only accessible to the owner and
administrators. For administrators to view private notes, they need
the “View All Data” permission; to edit them, they need the “Modify
All Data” permission.

Title Short description of note. Maximum of 80 characters.

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Fields for Attachments

Attachment Fields
Field Description
Description Description of the uploaded file. Maximum of 500 characters.

File Name Name of the uploaded file.

Private Checkbox to indicate that the attachment is only accessible to the

person who created or attached it and to administrators. For
administrators to view private attachments, they need the “View
All Data” permission; to edit them, they need the “Modify All Data”
permission.

Share With Connections Checkbox to indicate that the attachment is shared with
connections when the parent record is shared. This checkbox is
only available if Salesforce to Salesforce is enabled, the parent
record is shared, and the attachment is public.

Size Size of the uploaded file.

Brand Your Org in Lightning Experience

Rally your team around your brand and important initiatives, like a new product launch, with a set
EDITIONS
of custom brand images and colors in your org. We call them themes. You can choose one of the
built-in Salesforce themes, or create your own custom themes with just a few clicks. Available in: Lightning
1. From Setup, enter Themes and Branding in the Quick Find box, then select Themes Experience
and Branding.
Available in: Group,
2. View, preview, and activate an existing theme, or click New Theme to create your own. Professional, Enterprise,
Keep these considerations in mind when working with themes: Performance, and
Unlimited Editions
• Only one theme can be active at a time, and a theme applies to your entire org.
• By default, orgs use the built-in Lightning Blue theme.
• You can create up to 300 custom themes, but you can’t modify or clone the built-in themes provided by Salesforce.
• Themes don’t apply to Salesforce Classic or to mobile.
• Chatter External users see the built-in Lightning Blue theme only.
• Even if you haven’t selected the option to override themes in the App Manager, your app’s brand image and color always override
the Lightning Lite and Lightning Blue themes.

SEE ALSO:
Create Lightning Apps

Work on Mobile Devices

Salesforce provides several mobile apps to keep you connected and productive, no matter where you are.

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Salesforce Mobile Product Comparison

The Salesforce app, SalesforceA, Salesforce Authenticator, and Salesforce Einstein Analytics are available on different mobile devices
and in different editions, with different support options.
Salesforce App
The Salesforce app is Salesforce on the go! This enterprise-class mobile experience gives you real-time access to the same information
you see in the office, but organized for getting work done between customer meetings, while waiting for a flight, even when you’re
in line for coffee. The intuitive interface makes it easy to navigate and interact with data on a touchscreen, so you can review and
update information with just a few taps. And the app includes many of your org’s customizations, so the app is tailored to your
business needs.

Salesforce Mobile Product Comparison

The Salesforce app, SalesforceA, Salesforce Authenticator, and Salesforce Einstein Analytics are available on different mobile devices and
in different editions, with different support options.

Product Description Supported Salesforce Supported Mobile Offline

Editions Devices Support?

The Salesforce Access and update Salesforce data from an Free for customers using: • Android phones Yes, for
App interface that’s optimized for navigating • Personal Edition • Android tablets viewing data.
and working on your touchscreen mobile Beta: Create
• Group Edition • iPad models
device. and edit data
• Essentials Edition • iPhone models
You can view, edit, and create records, (Salesforce
• Professional Edition • Windows 8.1 and
manage your activities, view your for Android,
Windows 10 phones
dashboards and reports, and use Chatter. • Enterprise Edition v9.0 or later
(mobile browser app
The app supports many standard objects • Unlimited Edition and
only)
and list views, all your organization’s custom Salesforce for
• Performance Edition
objects, the integration of other mobile iOS, v10.0 or
apps, and many of your organization’s • Developer Edition later)
Salesforce customizations (including • Contact Manager
Visualforce tabs and pages and Lightning Edition
Pages).

SalesforceA Manage users and view information for Free for customers using: • Android phones No
Salesforce organizations from your • Group Edition • Android tablets
smartphone.
• Essentials Edition • iPad models
Deactivate or freeze users, reset passwords, • iPhone models
• Professional Edition
unlock users, edit user details, and assign
• Enterprise Edition • iPod Touch
permission sets.
• Unlimited Edition
This app is restricted to users with the
“Manage Users” permission. • Performance Edition
• Developer Edition
• Contact Manager
Edition

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Get Started with Salesforce Salesforce App

Product Description Supported Salesforce Supported Mobile Offline

Editions Devices Support?

Salesforce Secure your account by using your mobile Free for all customers • Android phones Yes, for
Authenticator device for two-factor authentication. Verify using: • iPhone 5 or later generating
your identity or block unrecognized activity • Group Edition models verification
with a one-tap response to a push codes
• Essentials Edition
notification. If you enable location services
for the app, you can set trusted locations, • Professional Edition
such as your home or office. If automation • Enterprise Edition
is available, the app can verify your identity • Performance Edition
automatically when you’re in a trusted
• Unlimited Edition
location. Get a code to use as a backup
identity verification method. • Developer Edition
• Contact Manager
Edition

Salesforce Einstein Get important analytics information and Available at additional • iPad models No
Analytics make data-driven decisions from any cost for customers using:
configured mobile device. Explore • iPhone models
dashboards, lenses, and datasets; filter, • Enterprise Edition
• Android models
group, aggregate, and visualize data; drill • Performance Edition
in to the data of most interest; and share
• Unlimited Edition
and take action.
• Developer Edition

SEE ALSO:
Salesforce App
Help Users From Anywhere With SalesforceA
Salesforce Authenticator

Salesforce App
The Salesforce app is Salesforce on the go! This enterprise-class mobile experience gives you real-time
EDITIONS
access to the same information you see in the office, but organized for getting work done between
customer meetings, while waiting for a flight, even when you’re in line for coffee. The intuitive The Salesforce app available
interface makes it easy to navigate and interact with data on a touchscreen, so you can review and in: All editions except
update information with just a few taps. And the app includes many of your org’s customizations, Database.com
so the app is tailored to your business needs.

Note: The Salesforce app puts key data and features at your disposal, wherever you are. But
there are business activities that are probably better done from your laptop or desktop. To
see data or do actions that aren’t available in the app, use Lightning Experience or Salesforce
Classic instead.

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Get the Salesforce App

The way you access Salesforce depends on how you want to work: using an app installed on your device or using a mobile browser.
It’s possible that some of the Salesforce versions are disabled for your organization—ask your Salesforce administrator about your
options.
Salesforce App Features: What’s Available in Each Version
Salesforce is available on Android and iOS devices from Google Play and the App Store. It's also available as mobile web in supported
mobile browsers. In most cases, all of the “flavors” include the same features. But there are some differences between the experiences,
often related to differences in the mobile platforms on which Salesforce is supported.
Requirements for the Salesforce App
The Salesforce app is available for most Salesforce editions and user license types. The app is supported on a variety of mobile
platforms, with some minimum operating system and mobile browser requirements.
What Data Is Available in the Salesforce App?
The Salesforce app uses your organization’s Salesforce edition, your user license type, and your assigned user profile and permission
sets to determine the data that’s available to you. You see most of the objects, record types, fields, and page layouts that you do
when working in the full Salesforce site. But not all Salesforce data is available in the app.
Why Can’t I Log in to the Salesforce App?
You’re certain that you’re using your correct Salesforce credentials but you can’t log in to Salesforce? There are several common
reasons why you might be having trouble.
Turn Salesforce Mobile Web Off or On
When Salesforce mobile web is enabled for your organization, you automatically redirect to this experience when you log in to
Salesforce from a supported mobile browser. Using the full Salesforce site in a mobile browser isn’t supported. But it is possible to
turn off mobile web if you need to access Salesforce Classic from your mobile device for awhile.
Find Help in the Salesforce App
Tap Help in the Salesforce navigation menu to troubleshoot and learn new skills.
Help Resources for the Salesforce App
These resources provide information about using the Salesforce mobile app, setting up your organization to use the app, and
developing for the app.

SEE ALSO:
Help Resources for the Salesforce App

Get the Salesforce App

The way you access Salesforce depends on how you want to work: using an app installed on your
EDITIONS
device or using a mobile browser. It’s possible that some of the Salesforce versions are disabled for
your organization—ask your Salesforce administrator about your options. The Salesforce app available
Install Salesforce for Android or Salesforce for iOS in: All editions except
Database.com
Salesforce is available for Android and iOS devices that meet minimum platform requirements. You
can download and install Salesforce from Google Play or the App Store.
Once the app is installed, launch it from your home screen and log in to your Salesforce account. You may be prompted to create a
security PIN. By default, you’re connected to your production environment.

Note: If you’re not able to log in, verify with your Salesforce admin that you’re enabled to use the Salesforce app.

Access Salesforce Mobile Web

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Salesforce mobile web runs in a mobile browser on Android, iOS, and Windows devices that meet minimum platform requirements.
Mobile web is a great option if your organization prevents installing apps on your corporate-issued device.
If mobile web is enabled for your organization, you’re automatically redirected to Salesforce when you log in to Salesforce from a
supported mobile browser. If Salesforce doesn’t automatically start for you, make sure you didn’t turn off the redirection to mobile web
and that you’re using a supported browser.
(From most unsupported mobile browsers, you’re redirected to Salesforce Classic instead. If you’re using an iOS device, you can access
mobile web from Google Chrome for iOS or when tapping a Salesforce link in Gmail for iOS, but working in either of these environments
isn’t supported by Salesforce.)

SEE ALSO:
Requirements for the Salesforce App
Why Can’t I Log in to the Salesforce App?
Turn Salesforce Mobile Web Off or On

Salesforce App Features: What’s Available in Each Version

Salesforce is available on Android and iOS devices from Google Play and the App Store. It's also available as mobile web in supported
mobile browsers. In most cases, all of the “flavors” include the same features. But there are some differences between the experiences,
often related to differences in the mobile platforms on which Salesforce is supported.

Feature Salesforce for Salesforce for iOS Mobile Web

Android
Navigation and Actions

Access up to 200 list views per object

See visual snapshots of business data on list view charts

(tablets only)

Sort and filter list views

Do actions like make phone calls, log calls, and send emails
(Phone calls supported on iPhones and Android phones only)

Use quick actions created for your organization

See Google Maps images in standard address fields

Search

Search for Salesforce records

Scope global searches to find records by object

See matching search results for all records, not just those that
have been recently viewed

Sort search results

Get more relevant results with dependent lookup filters

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Get Started with Salesforce Salesforce App

Feature Salesforce for Salesforce for iOS Mobile Web

Android
Get automatic spell checking and correction on search keywords

Use global search to find Chatter posts in the “All Company” feed

Use Spotlight Search to find Salesforce data without opening

Salesforce

Relationship and Data Management

Add new records and update existing records

Prevent the creation of duplicate records

Stay up to date about important companies and industries with

News

See company logos for accounts

Locate, associate, and view Twitter profiles for Salesforce accounts,

contacts, and leads

Track relationships between accounts and contacts with Contacts

to Multiple Accounts

Add contacts to Salesforce from mobile device contact lists

See lead scores

Convert qualified leads to contacts

Use Path on opportunities to follow sales processes and get deals

closed

Work with account teams and opportunity teams

Add products, quotes, and multiple influential campaigns to

opportunities

Manage campaign member statuses

View forecast data

Work with data stored outside of Salesforce

Productivity (Salesforce Today, Notes, Events, Tasks, Email)

Use Today to prepare for and manage the day’s events, join
conference calls, and log mobile calendar events in Salesforce

Add contacts to Salesforce from events in Today

Take rich text meeting notes and easily relate them to records

Add images to notes

Create tasks from Notes

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Get Started with Salesforce Salesforce App

Feature Salesforce for Salesforce for iOS Mobile Web

Android
Create tasks from Chatter posts

Create recurring and follow-up tasks

Track, close, or reopen tasks

Do quick task updates with a tap: edit comments or change a

due date, status, or priority

Create and view Salesforce events

Send email from Salesforce using SalesforceIQ Inbox

Work.com

Use Work.com Coaching, Goals, Rewards, and Skills

(Skills available in Android only)

Customer Service Tools

Work with cases and case emails

Use Social Customer Service to track cases and respond to Twitter

Tweets in real time

View Salesforce Knowledge articles

Track purchased products with Assets

Streamline field service with Work Orders (including milestones,

linked articles, and work order hierarchies)

View scheduled services and navigate to service locations with

Field Service Lightning

Reports and Dashboards

View dashboards, dashboard components (including Visualforce

dashboard components), and reports

View Lightning Experience reports, dashboards, and charts

Sort data in reports

Apply dashboard filters

Share snapshots of Enhanced Charts in the Chatter feed

Salesforce Files

Use Salesforce Files

Use Salesforce Files if Chatter is turned off

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Feature Salesforce for Salesforce for iOS Mobile Web

Android
Browse and share files from external data sources, such as
SharePoint, OneDrive for Business, Google Drive, and Box (Requires
Files Connect)

Edit Microsoft Office 365 files

Access Content Libraries

Chatter (Feeds, Topics, Profiles, Groups)

Use Chatter feeds, people, and groups

Search in the main Chatter feed

Mute Chatter posts

View, edit, and follow feed entries organized by topic; add

multiple topics to posts

Bundle multiple record updates into a single post

Attach photos or files to posts or comments, or use quick actions

to post photos or files

Share Chatter posts

See previews of files posted to posts and comments

Double-tap to add or remove bookmarks for Chatter posts

Ask questions and get answers in the feed

Escalate questions in Chatter to cases

Edit user profile details

Change the user profile picture

Add group photos

Add records to groups

Collaborate with more privacy in unlisted Chatter groups

Post announcements in group feeds

Manage groups, including add group members

Use Salesforce if Chatter is turned off

Use quick actions in Salesforce if Chatter is turned off

Launch Salesforce from Chatter email notifications and digest

links

Salesforce Communities

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Feature Salesforce for Salesforce for iOS Mobile Web

Android
Access communities created using the Salesforce Tabs +
Visualforce template

Business Logic and Process Automation

Submit records for approval

View the status of pending approvals and approve or reject

approval requests

Resume or delete paused flow interviews

Notifications

Receive in-app notifications

Receive push notifications

Configure the push notifications that are sent

Offline

View cached data when working offline

Create, edit, and delete records for recently accessed objects

when offline (Beta)

Access and Security

Log in faster using password manager apps right from the

Salesforce login page

Configure connections to multiple instances from the login page

Switch between multiple Salesforce accounts or communities

without leaving the app

Open most Salesforce URLs directly in Salesforce

Control app access with a security passcode

Use Connected App security settings to meet industry compliance

regulations

Get enhanced security with Mobile Device Management (MDM)

Customizations and User/App Settings

View Visualforce pages

Access Lightning pages, and custom and third-party apps

See a customized selection and arrangement of actions in the

action bar and list item actions

See custom branding

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Feature Salesforce for Salesforce for iOS Mobile Web

Android
See field-level help

SEE ALSO:
Help Resources for the Salesforce App

Requirements for the Salesforce App

The Salesforce app is available for most Salesforce editions and user license types. The app is
EDITIONS
supported on a variety of mobile platforms, with some minimum operating system and mobile
browser requirements. The Salesforce app available
Mobile Platform Requirements in: All editions except
Database.com
Salesforce is available on phones and tablets that meet these mobile platform requirements.

*
Operating System and Version Mobile Browser Requirements
Requirements

Android 5.0 or later Google Chrome on Android

iOS 10.3 or later Apple Safari on iOS

*
Mobile browser requirements apply to the Salesforce mobile browser app only.
• The latest mobile browser version is required.
• When using the mobile browser app, we recommend turning off Incognito Mode in Chrome, Private Browsing in Safari, or InPrivate
Browsing in Edge or Internet Explorer.
Mobile Devices Used for Testing
Salesforce performs automated and manual testing of Salesforce for Android, Salesforce for iOS, and Salesforce mobile web on a select
set of mobile devices. This is the current list of devices used for testing.

Platform Phones Tablets

Android • Google Pixel 2 / Pixel 2 XL • Samsung Tab A 9.7
• Google Pixel / Pixel XL • Samsung Tab A 8.0
• Google Nexus 6P
• Samsung Galaxy S9
• Samsung Galaxy S8
• Samsung Galaxy S7
• Samsung Galaxy S6
• Samsung Galaxy S5
• Samsung Galaxy Note 5
• Samsung Galaxy Note 4

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Platform Phones Tablets

iOS • iPhone X • iPad Pro 12.9” (2nd Generation)
• iPhone 8 / 8 Plus • iPad Pro 12.9”
• iPhone 7 / 7 Plus • iPad Pro 9.7”
• iPhone 6S / 6S Plus • iPad 2017 (5th Generation)
• iPhone 6 / 6 Plus • iPad Air 2
• iPhone 5S • iPad Mini 4
• iPhone SE

Customers aren’t blocked from using Salesforce on untested devices as long as they meet current platform requirements. Salesforce
may not be able to replicate some issues for customers using Salesforce on untested devices on due to manufacturer-specific
customizations. The list of Salesforce-tested devices is subject to change, with or without advance notice.

Note: Salesforce treats touch-enabled laptops, including Microsoft Surface and Surface Pro devices, as laptops instead of tablets.
It’s not possible to access the Salesforce app on these devices. Users are always redirected to the full site experience that’s enabled
for them—Lightning Experience or Salesforce Classic. Only standard keyboard and mouse inputs are supported on these types of
devices.
On most devices, Salesforce is supported in portrait orientation only. The one exception is when using the Salesforce for iOS on iPad
tablets, where both portrait and landscape orientation are supported.
Salesforce Editions and Licenses
See which Salesforce editions and user license types support using the Salesforce app.

Salesforce Editions

Salesforce is available in these editions: But not in these editions:

• Personal Edition • Database.com Edition
• Group Edition
• Professional Edition
• Enterprise Edition
• Performance Edition
• Unlimited Edition
• Developer Edition
• Contact Manager Edition

User License Types

These user license types can access the Salesforce app. A special These user license types don’t have access to the mobile app:
mobile license isn’t required. • Portal users (unless a member of a Salesforce community)
• Salesforce users • Database.com users
• Salesforce Platform and Lightning Platform users • Sites and Site.com users
• Chatter Plus users (also known as Chatter Only), Chatter Free • Data.com users
users, and Chatter External users*

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Get Started with Salesforce Salesforce App

• Customer Community, Customer Community Plus, and Partner • Work.com users

Community external users
• Portal users who are a member of a Salesforce community

Note: You can access the same data and functionality that’s available to you in the full site, as determined by your organization’s
Salesforce edition, your user license type, and your assigned user profile and permission sets.
*
Chatter Plus, Chatter Free, and Chatter External users must have the “API Enabled” profile permission turned on to use Salesforce
for Android and Salesforce for iOS. Chatter External users who have API access can’t access Groups, Files, or People list views when
using a downloadable app.

Wireless Connection
A Wi-Fi® or cellular network connection is needed to communicate with Salesforce. For cellular connections, a 3G network or faster is
required. For the best performance, we recommend using Wi-Fi or LTE.
If you’re using one of Salesforce for Android or Salesforce for iOS, you can view your most recently accessed records, and create and edit
records, when your device is offline.
Salesforce App and Reverse Proxy
Salesforce does not provide support or recommend an implementation involving a reverse proxy. Issues that may arise from the use a
reverse proxy and the Salesforce app are not supported. If customers encounter issues with the app, they must perform due diligence
and isolate such issues outside of the reverse proxy integration.

SEE ALSO:
Access Communities in the Salesforce App
Locale and Language Support for the Salesforce App
Salesforce App Accessibility Considerations
What Data Is Available in the Salesforce App?

What Data Is Available in the Salesforce App?

The Salesforce app uses your organization’s Salesforce edition, your user license type, and your
EDITIONS
assigned user profile and permission sets to determine the data that’s available to you. You see
most of the objects, record types, fields, and page layouts that you do when working in the full The Salesforce app available
Salesforce site. But not all Salesforce data is available in the app. in: All editions except
These objects are available as items in the app navigation menu. You can create, view, and edit Database.com
records for these objects unless noted otherwise.
• Accounts
• Assets
• Campaigns
• Cases
• Contacts
• Content Libraries (iOS downloadable app only)
• Contracts
• D&B Company (view only, for Data.com Prospector and Data.com Clean customers)

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• Dashboards (view only)

• Events
• Files
• Field Service Lightning (Operating Hours, Service Appointments, Service Resources, Service Territories, Work Types) (mobile browser
app only)
• Forecasts (iOS downloadable app only)
• Knowledge Articles (view only)
• Leads
• Live Chat Transcripts
• Opportunities
• Orders
• Quotes (create from opportunities only)
• Reports (view only)
• Social Personas and Social Posts
• Tasks
• Work.com Coaching, Goals, Thanks, Rewards, and Skills (Skills not available in the iOS downloadable app)
• Work Orders
• Custom objects that have a tab you can access
• Salesforce Connect external objects that are searchable and have a tab you can access
With some exceptions, all the standard and custom fields are available on these records. And you can work with most of the related lists
for these objects.
If Chatter is enabled, you can access feeds, groups, people (user profiles), and topics. (Topics is available in the mobile browser app only.)
You can access user profiles even if Chatter is disabled.
If you’re using Salesforce for Android or Salesforce for iOS, you can use Salesforce Today to prepare for meetings, stay in touch with
customers, quickly join conference calls, and generally manage your day.

Salesforce Navigation Menu

You can access all these objects from the navigation menu. The navigation menu helps you focus on the objects you work with most
frequently. Tap More at the bottom of the Recent section to see the full list of all objects available to you in the Salesforce app.

Tip: If you’re new to Salesforce and don’t yet have a history of recent items, you initially see these objects in the Recent section
of the navigation menu: Accounts, Cases, Contacts, Files, Groups (unless added directly to the navigation menu), Leads, Opportunities,
and People (unless added directly to the navigation menu).
As you spend time working in the Salesforce app and the full Salesforce site, the objects that you use the most eventually replace
the default ones in the Recent section and become the objects that are available for global searches in Salesforce.
It can take up to 15 days for the objects that you work with regularly to appear in the Recent section. To make objects appear
under Recent immediately, pin them from your search results in the full site.

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When doing a global search in the Salesforce app, you can find records for the objects that appear in the Recent section only. To
find records for the other objects that are in the full object list when the Recent section is expanded, search from the object’s home
page.

SEE ALSO:
Data Access and Views: What’s Different or Not Available in the Salesforce App

Why Can’t I Log in to the Salesforce App?

You’re certain that you’re using your correct Salesforce credentials but you can’t log in to Salesforce?
EDITIONS
There are several common reasons why you might be having trouble.
• Make sure that you actually have permission to use the Salesforce app. Salesforce admins can The Salesforce app available
control who’s able to use Salesforce for Android and Salesforce for iOS, and can also disable in: All editions except
access to mobile web, for you or your entire company. If you’re not sure that you have access, Database.com
check with your admin.
• If you’re Salesforce for Android or Salesforce for iOS, make sure you’re logging in to the correct
instance—production, sandbox, or a custom domain. By default, Salesforce connects to your production environment. If your
organization uses single sign-on, configure the app to point to a different page during login. The same is true to connect Salesforce
to a sandbox environment for testing purposes or to log in using a Community URL.
A custom domain is in the form of https://universalcontainers.my.salesforce.com, where
universalcontainers is a name selected by your admin. Your admin can provide you with the domain name to use.
– To connect Salesforce for iOS to a different instance, use these steps.
– To connect Salesforce for Android to a different instance, use these steps.

• Make sure that your username and password are stored correctly if you're using a password manager app such as 1Password™ or
LastPass™. (Your Salesforce admin must first set up password management for your org. Using a password manager app to log in is
available with Salesforce for iOS, version 11.0 or later).
If you’re still unable to log in, ask your admin for help.

SEE ALSO:
Get the Salesforce App
Access Communities in the Salesforce App
Requirements for the Salesforce App

Turn Salesforce Mobile Web Off or On

When Salesforce mobile web is enabled for your organization, you automatically redirect to this
EDITIONS
experience when you log in to Salesforce from a supported mobile browser. Using the full Salesforce
site in a mobile browser isn’t supported. But it is possible to turn off mobile web if you need to The Salesforce app available
access Salesforce Classic from your mobile device for awhile. in: All editions except
Database.com

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Get Started with Salesforce Salesforce App

Note: If you disable automatic redirection to Salesforce mobile web, you’re turning off automatic access for any supported browser,
on any of your mobile devices. For example, if you turn off mobile web from your tablet, you can’t use mobile web on your
smartphone.
These steps don’t affect the Salesforce for Android and Salesforce for iOS, which always display the Salesforce interface.

To turn off the mobile browser app from within the app:
1. Tap .
2. Tap Full Site.
You switch immediately to the Salesforce Classic full site. It’s not possible to access Lightning Experience from any mobile browser.
The full site is now your default environment whenever you log in from a mobile browser. You can switch back to Salesforce mobile
web using the Go to Salesforce mobile app link in the full site footer and mobile web returns to being your default environment.
To turn off the mobile web from the full site:
1. From your personal settings, enter Advanced User Details in the Quick Find box, then select Advanced User Details.
No results? Enter Personal Information in the Quick Find box, then select Personal Information.
2. Deselect Mobile User.
3. Save your changes.
To turn mobile web back on from the full site, repeat the previous steps and select the Mobile User checkbox.

SEE ALSO:
Get the Salesforce App

Find Help in the Salesforce App

Tap Help in the Salesforce navigation menu to troubleshoot and learn new skills.
EDITIONS
To access the help set, tap to open the navigation menu. Then scroll to the bottom of the
The Salesforce app available
menu and tap Help. Simply browse the help set or tap to search using keywords. in: All editions except
To see more help resources, check out Help Resources for the Salesforce App on page 159. Database.com

Help Resources for the Salesforce App

These resources provide information about using the Salesforce mobile app, setting up your
EDITIONS
organization to use the app, and developing for the app.
The Salesforce app available
Getting Started with Salesforce in: All editions except
Database.com
Trailhead

Salesforce Mobile App Basics HTML

Guides

Using the Salesforce App PDF

Help Topics

159
Get Started with Salesforce Salesforce App

Introduction to the Salesforce App HTML

Salesforce App Features: What’s Available in Each Version HTML

Requirements for the Salesforce App HTML

What Data Is Available in the Salesforce App? HTML

Get the Salesforce App HTML

What’s Different or Not Available in the Salesforce App HTML

Help in the App

Salesforce App Help HTML

Salesforce App Videos

Take Your Tasks from Desktop to Mobile (Salesforce Classic) Video

How to Use Notes Video

Setting Up and Customizing Salesforce

Release Notes

Salesforce App Section in the Salesforce Winter ’18 Release Notes PDF HTML

Trailhead

Salesforce Mobile App Rollout HTML

Salesforce Mobile App Basics HTML

Salesforce Mobile App Security and Compliance HTML

Guides

Salesforce App Admin Guide PDF HTML

Salesforce App Admin Rollout Guide HTML

Help Topics

Put the Salesforce App In Your Users' Hands HTML

Salesforce App Setup Options HTML

How Actions Are Ordered in the Salesforce Mobile App Action Bar HTML

Your Org’s Branding in the Salesforce App HTML

Enable Visualforce Pages for the Salesforce App HTML

Work Offline with the Salesforce App HTML

160
Get Started with Salesforce Contact Salesforce

Developing for Salesforce

Trailhead

Visualforce Mobile HTML

Guides

Salesforce App Developer Guide

Salesforce App Developer Guide PDF HTML

Salesforce Mobile URL Schemes for Android and iOS PDF

Salesforce Mobile Security Guide PDF

Contact Salesforce
Help for this feature is currently not available. Please contact Salesforce for assistance.

161
INDEX

508 compliance 28–29, 36, 38–39

C
A Calendar
Home tab 98
Accessibility
Campaigns
accessibility mode 37
changing ownership 127
accessibility mode in Salesforce 37
filtering list views by 108
keyboard shortcuts 40, 42
Cases
known issues for screen readers in Lightning Experience 36
changing ownership 127
overview 28, 43
Change password 47
page layout 31
Chatter
plug-ins 48
following people 97
recommendations 29, 36, 38–39
Chatter profile
screen reader 29, 31, 34, 36
setting up 64
tips 29
Cloud 2
tips for Lightning Experience UI 34
Cloud Computing 2
Accounts
Collapsible Sidebar
adding translated company names 135
Hiding 67
changing ownership 127
Showing 67
Allocations
Contacts
general features and editions 7
adding translated contact names 135
app 2
changing ownership 127
Apps
Creating
App Launcher 52
custom views 107–108, 110
opening 52–53
list view charts 112
Assistant
records 123
Lightning Experience
Custom objects
100
changing ownership 127
assistant 100
Custom views
Attachments
creating and saving 107–108, 110
fields 144
deleting 114
authenticator 75–76
editing 113
B field filters 138
special picklist values 138
backup 75
backup accounts 75
Browsers
D
Dashboards
Firefox settings 19
overview 143
Internet Explorer settings 18
viewing 143
limited support 16–18, 20–22
Deleting
recommendations 16–18, 20–22
list views 114
requirements 16–18, 20–22
Detail pages
settings 16–18, 20–22
customizing 89
supported versions 16–18, 20–22
Device
lost device 70, 81
lost phone 70, 81

162
Index

Device (continued)
unrecognized browser or application 70
H
Home tab
Divisions
calendar section 98
changing selectable division 120
create new drop-down list 123
working division 120
customizing 120
Documentation
My Tasks section 98
implementation guides 44
Recycle Bin 65
printable 44
How To videos 44
tip sheets 44
user guides 44
Downloading
I
Salesforce app 148 Identity Verification 70, 81
Salesforce Authenticator mobile app 73 Implementation guides 44
Installing
E Salesforce app 148
Salesforce Authenticator mobile app 73
Editing
email settings 88
personal information 88
K
Editions Kanban
definition 4, 6 Configure 118
Email considerations 119
editing user settings 88 Keyboard shortcuts
settings 88 in Lightning Experience 41
Email encoding in Salesforce Classic 40
settings, editing 88
L
F Language
FAQ settings, editing 88
supported languages 23 Leads
Feeds adding translated names 135
following people 97 changing ownership 127
fields Learn Salesforce Basics 1
editing inline 124 Lightning Experience
Fields browser support 18
notes 144 requirements 18
fields help topics 121–123 supported browsers 18
Forget password 47 Limits
Forgot password 47 maps 15
storage allocation 13
G List view charts
viewing 107
Getting started
list views
implementation guides 44
editing records from 124
new user 46, 120
List views
supported languages 23
deleting 114
tip sheets 44
Kanban 118–119
user guides 44
list view charts 107, 112
printing 106
See Custom views 107–108, 110, 113

163
Index

List Views Passwords (continued)

searching 105 reset 82
sorting 106 People
Locale following 97
settings, editing 88 Performance chart
Locale settings 125 Lightning Experience
Log in 99
custom domain 81 performance chart 99
first time 47 Personal Settings
forgot password 81 navigating to, Lightning Experience 87
forgot username 81 navigating to, Salesforce Classic 86
locked out 81 Quick Find, Lightning Experience 87
login error 81 Quick Find, Salesforce Classic 86
login hint 47 Phone
lost password 81 lost device 70, 81
lost username 81 lost phone 70, 81
reset password 81
username hint 47 Q
username locked out 81 Quick Create
Login 81 creating records 122
Lost password 47
R
M Recent items 117
Maps record 2
limits 15 records
My Settings creating 121
navigating to, Lightning Experience 87 creating from object tabs 122
navigating to, Salesforce Classic 86 creating in feeds 122
Quick Find, Lightning Experience 87 creating with Quick Create 122
Quick Find, Salesforce Classic 86 deleting 125
editing 123
N editing inline 124
Notes required fields 122–123
fields 144 Records
creating 123
O finding 102–103
object 2 printing 126
Opportunities searching lists 105
changing ownership 127 sorting lists 106
Ownership viewing 102–103
changing record owners 127 recover 76
transfer of associated items 128 Recycle Bin 65
related lists 115–116
P Reports
Pages field filters 138
detail 51 running 136
Passwords sorting results 137
change 47 special picklist values 138
forgot 82 Reset password 47, 82

164
Index

Resources 43 Security token

restore 76 reset 83–84
Setup
S navigating to 64
Salesforce 2 personal information 88
Salesforce administrator Quick Find 64
can’t see features 67 user 85, 89, 98, 101, 135
Salesforce app Software as a Service 2
using 27 Storage
Salesforce apps allocation limits 13
overview 147 Support
Salesforce authenticator 75 grant login access 84
Salesforce Authenticator mobile app
access 73 T
accessibility 74 tabs
automated verifications adding 89
79–80 Tabs
turn off automated verifications 80 customizing 91, 93–95
connect account 75 Home tab 49
install 73 object tabs 50
locale and language support 74 viewing all 48
overview 71 Tags
remove account 77 deleting tags 134
requirements 73 removing from records 135
trusted locations tag limits 134
79–80 tagging records 134
stop trusting 80 Task bar 123
two-factor authentication 78–79 Temporary Verification Code
verify account activity 78–79 verify identity 81
Salesforce How To videos 44 Time zone
Salesforce mobile app settings, editing 88
accessing 148 Tip sheets 44
can’t log in 158 tips for new users 69
Disable 158 Topics
feature comparison 149 add to records in Lightning Experience 132
installing 148 add to records in Salesforce Classic 133
Redirection to the mobile browser app 158 on records 130
requirements 154 remove from records in Salesforce Classic 134
resources 159 Trust 2
Supported data 156 two-factor authentication 76
using 43, 159 Two-Factor Authentication 81
Salesforce videos 44
Search U
records 56, 59 User guides 44
Searching 60, 62 User setup
Security change password 70
identity verification 16, 69 change passwords 47
Security question customizing pages 89
resetting by user 47 customizing tabs 91, 94–95

165
Index

User setup (continued)

editing 88
V
Value formatting
email settings 88
currency 125
grant login access 84
dates 125
password expired 47
phone numbers 125
personalizing tabs 93
times 125
reset security token 83–84
Views
resetting security question 47
See Custom views 107–108, 110, 113
verify identity 70
User Setup
verify identity 81
W
Users Walkthrough 44
changing selectable division 120 Web Content Accessibility Guidelines (WCAG) 28–29, 36, 38–39
See also User setup 88

166