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LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM

ECC DIVISION Project Quality Plan ISSUE No. 2

PROJECT TITLE: SAHARA STAR- MUMBAI PQP/G1 Page 01 of 01

PROJECT QUALITY PLAN

NAME OF THE PROJECT

LARSEN & TOUBRO LIMITED

ECC DIVISION

FINAL PQP Prepared by QMC (Site) Reviewed by Project Approved by QMC (R)
COPY in charge

Name:

Date:

Signature:

REVISION RECORD SHEET

Rev. Date Section in which Description of Change Review Date by Review Date by
No. Change effected QMC (Site) QMC (R)

TABLE G1: REVISION RECORD SHEET

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan Rev No:0
PROJECT TITLE: SAHARA STAR -MUMBAI PQP/G3 Page 01 of 02

CONTENTS
Sl. Section No Clause Description Number of Pages
No.
General
1 PQP / G1 Cover Page 01
2 PQP / G2 Revision Record Sheet 01
3 PQP / G3 Contents 02
4 PQP / G4 Declaration 01
5 PQP / G5 Glossary of Terms 01
6 PQP / G6 Scope, Purpose and Terms & Definitions 02
Quality Management System
7 PQP / 4.1 General requirements 04
8 PQP / 4.2.1 Documentation requirements 01
9 PQP / 4.2.3 Control of Documents 03
10 PQP / 4.2.4 Control of Records 01
11 QSF/4.2.2/F01 Master list for controlled copy holder 01
12 QSF/4.2.3/F02 Document change note 01
13 QSF/4.2.3/F03 Master list of codes / standards 01
14 QSF/4.2.3/F04 Files list 01
15 QSF/4.2.4/F01 Master list of quality records 01
Management Responsibility
17 PQP / 5.1 Management Commitment 01
18 PQP / 5.2 & 5.3 Customer focus & Quality policy 02
19 PQP/5.4 Quality Planning & Quality objectives 03
20 QSF /5.4.1 /F01 Progress on quality objectives 04
21 PQP / 5.5 Responsibility, authority & communication 08
22 PQP/ 5.6 Management review 02
23 QSF / 5.6 /F02 Agenda for management review meeting 01
24 QSF / 5.6 /F01 Minutes of Management review meeting 01
Resource management
25 PQP / 6.0 Resource Management 02
26 QSF /6.2.2. / F02 Training plan for workman 01
27 QSF /6.2.2. / F03 Training record for S/C 01
28 QSF /6.2.2. / F04 Training record for staff 01
29 QSF /6.2.2. / F05 Evaluation of training for workman 01
TABLE G2: CONTENTS OF PROJECT QUALITY PLAN(con..d)

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan Revision No. 2
PROJECT TITLE: SAHARA STAR -MUMBAI PQP/ G4 Page 01 of 01

Sl No. Section No Clause Description Number of Pages

Product realization
30 PQP / 7.0 Product realization 03
31 QSF /7.1 / F01 Review of material status 01
32 R OPR 02 F 02 Customer satisfaction report 01
33 R MIS 02 F 03 Monthly performance report 02
34 PQP/ 7.2 Customer related processes 02
35 QSF /7.2 /F01 Master list of submittals 01
36 QSF /7.2 /F03 Minutes of meeting 01
37 QSF /7.2 /F04 Confirmation of verbal instructions 01
38 QSF /7.2 /F05 Change order request 01
39 QSF /7.2/F 06 Register of confirmation of verbal instructions 01
40 QSF /7.2/F 07 Register of Change order 01
41 PQP / 7.3 Design and development 02
42 PQP / 7.4 Purchasing 04
43 QSF /7.4.2 / F 01 Cement receipt information note 01
44 QSF /7.4.2 / F 02 Course aggregate receipt 01
45 QSF /7.4.2 / F 03 Fine aggregate receipt 01
46 QSF /7.4.2 / F 04 Reinforcement receipt information note 01
47 QSF /7.4.2 / F 05 General material information note 01
48 QSF /7.4 / F 01 Sub contractor screening format 13
49 QSF /7.4 / F 02 Abstract of vendor performance evaluation 01
50 R SCM 02 F 03 Performance report of subcontractor 01
51 PQP / 7.5 Production and service system 03
52 PQP/ 7.5.3 Identification and trace ability 02
53 PQP / 7.5.4 Customer property & Preservation of product 02
54 QSF /7.5.5 / F 01 House keeping format 01
55 PQP/ 7.6 Control of monitoring and measuring devices 02
Measurement, analysis and improvement
56 PQP / 8.0 General, Customer satisfaction 03
57 PQP / 8.2.2 Internal audit 01
58 QSF / 8.2.2 /F 01 Audit calendar 01
59 QSF / 8.2.2 /F 02 Audit notification 01
60 QSF / 8.2.2 /F 04 Audit report 01
61 R GEN 14 F 03 Non-conformance report 02
62 R GEN 14WI 01 WI for product quality rating 01
63 R GEN 14 R 01 Register for product quality check 01
64 PQP / 8.2.3 Monitoring and measurement of processes 01
65 PQP / 8.2.4 Monitoring and measurement of product 03
66 PQP / 8.3 Control of non conforming product 01
67 PQP /8.4 Analysis of data 02
68 PQP/ 8.5 Improvement 01
69 PQP/ 8.5.2 Corrective action 01
70 PQP / 8.5.3 Preventive action 04

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan Revision No. 2
PROJECT TITLE: SAHARA STAR -MUMBAI PQP/ G4 Page 01 of 01

PROJECT QUALITY PLAN

DECLARATION

This documents and its contents are the property of Larsen & Toubro Limited ECC
Division. No part of this document can be reproduced in any from (including
photocopying or storing in any medium by electronic means and whether or not
transiently or incidentally to some other use of this publication)
Copy right protection applied and pending

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / G5 Page 01 of 01

GLOSSARY OF TERMS
ACE Accepted Cost Estimate
A/G Above Ground Works
CA Corrective Action
CEMA Construction Enterprise Management Software
CM Construction Manager
CMPC Construction Methods & Planning Cell
DS Designated Staff
HQ Head Quarters
ITP Inspection And Test Plan
JCR Job Cost Report
MIS Management Information System
MPCS Management Planning & Control System
MR Management Representative
MRN Material Receipt Note
MTC Manufacturers Test Certificate
NCR Non Conformity Report
P&M Plant & Machinery
PA Preventive Action
PE Planning Engineer
PI Project In charge
PO Purchase Order
PQP Project Quality Plan
PR Purchase Request
QA Quality Assurance
QC Quality Control
QMC (R) Quality Management Coordinator (Region)
QMC (Site) Quality Management Coordinator (Site)
QMPC Quality Management & Planning Cell
RE Resident Engineer
RM Regional Manager
RMM Regional Materials Manager
RO Regional Office
RPM Regional Projects Manager
SA Site Accountant
SIC Site Incharge
S/C Sub Contractor
SBU Strategic Business Unit
SPM Sector Project Manager
SI Site Incharge
SMS Site Method Statement
SSI Stores Incharge
U/G Under Ground Works
WCCN Work Content Change Notice
WO Work Order
ZPM Zonal Projects Manager
TABLE G5: GLOSSARY OF TERMS

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan Rev. No. 0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / G6 Page 01 of 02

SCOPE, PURPOSE AND TERMS & DEFINITIONS

1.0 SCOPE:

The contents of this document are applicable to Sahara star for Procurement, Construction,
Inspection, Testing and Commissioning of Hotel building that will be carried out by Larsen &
Toubro Limited ECC Division for Sahara hospitality limited. In preparation of this document,
due regard has been paid to the requirements of ISO 9001: 2000 series of System Standards.

2.0 PURPOSE:

2.1 This Project Quality Plan is prepared and formulated as a Management Summary of Quality related
activities required to meet the terms of contract. This Quality plan sets out the Management
practices and describes the Quality Management System.

2.2 Reference and Applicable Documents

The following documents are used as a source of reference for preparation of this Project Quality
Plan:

Contract Documents & Drawings prepared / Issued by the Customer/ Customers consultant
Codes of practices as listed in drawing, specifications above.
L&T-ECCD Model Project Quality Plan.
ISO 9000-2000 Quality Management systems Fundamentals & vocabulary
ISO 9001-2000 Quality Management systems - Requirements

3.0 TERMS & DEFINITIONS

In the context of this document, the following abbreviations or phrases shall have the meanings
noted against.

Customer (or) Company - SAHARA HOSPITALITY LIMITED

Customers Consultant - DESIGN EXCELLENCE
Contractor / Organisation -LARSEN&TOUBRO LIMITED
Project -SAHARA STAR

Audit A systematic, independent and documented process for obtaining audit evidence and
evaluating it objectively to determine the extent to which audit criteria are fulfilled.

Authorized inspection agency A service provided by any recognized independent agency and
approved by the customer for employed by the customer for inspections and tests whenever required
by the customer or his representative.

Calibration The comparison of two instruments, measuring devices or gauges, one of which is of
known accuracy and where applicable, traceable to an internationally recognized standard.

Check A stage in the production cycle, when a third party Inspector or L&T representative performs a
check or test to determine the acceptability of the item for further processing.

Company Representative Project in charge of the customer.

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan Revision No. 2
PROJECT TITLE: SAHARA STAR, MUMBAI PQP / G6 Page 02 of 02

Concession A formal approval by an appropriate agency, in this case the Customer or his authorized
representative, to deviate from the specification or design which does not effect the final function.
Contractor Representative Project incharge of the contract for L&T-ECCD.
Corrective Action An activity, the intention of which, is to return the non-conforming item or action to
a stage of conformity. It also covers the action taken to prevent further recurrences of non-conformity.
Hold Point A stage in the production cycle when inspection and /or test are performed to determine
the acceptability of an item for further processing.
Home Office ECCD headquarters at Chennai where the Project Coordinator will be stationed till
initial Engineering & Procurement Coordination activities are completed.
Inspection Activities such as Measuring, Examining, Testing, Gauging one or more characteristics of
a material, procedure, product or service and comparing this with the specified requirements.
Material Test Certificate A document of test results either from source of materials or from in-house
or independent agencies.
Non-Destructive Examination The means whereby the integrity or conformity of an item can be
assessed without resorting to destructive analytical procedures.
Quality Degree to which a set of inherent characteristics fulfils requirements.
Quality Assurance Part of Quality Management focused on providing confidence that Quality
requirements will be fulfilled.
Quality Control Part of Quality Management focused on fulfilling Quality requirements.
Quality Plan A document specifying which procedures and associated resources shall be applied by
whom and when to a specific project, product, process or contract.
Procedure Specified way to carry out an activity or a process.
Repair The process of restoring a non-conforming condition such that the item conforms to the
original specified requirements, where such a repair or restoration is acceptable.
Review A stage in a construction cycle, when a third party Inspector or L&T-ECCDs representative
may verify records and or procedures and determine the acceptability of the same.
Site Management The team comprising of Project incharge, Planning Manager, Accounts &
Administration In-charge and the (concerned) Department Heads.
Third party inspection A service provided by any recognized independent agency employed by the
Customer or by Larsen & Toubro Limited to oversee inspections and tests for materials whenever
required by the customer or his representative.
Vendor/ Supplier Any person, firm or Company appointed by the customer directly or through Larsen
& Toubro Limited to provide service in the execution of the project.
Witness point A stage in the production cycle when a third party inspector, contractor or company
representative witnesses any inspection and or test to determine the acceptability of an item for further
processing.
Master copy - Original / first copy in a site received / generated at site
Controlled copy- Latest copy issued to users by Master copy Holder
Un Controlled copy- One time copy issued for reference or any other purpose

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan Revision no. 2
PROJECT TITLE: SAHARA STAR- MUMBAI PQP /4-1 Page 01 of 04

QUALITY MANAGEMENT SYSTEM

4.0 QUALITY MANAGEMENT SYSTEM
4.1 GENERAL REQUIREMENTS:
L&T-ECC Division has a well-established and documented Quality Management System (QMS) and
is taking appropriate steps to improve its effectiveness in accordance with the requirements of ISO
9001:2000.

Relevant procedures established clearly specify the criteria and methods for effective operation,
control and necessary resources and information to support the operation and monitoring of these
processes.

a) L&T-ECC Division has established procedure for monitoring, measuring and analyzing of these
processes and to take necessary actions to achieve planned results and continual improvement of
these processes. It has also maintained relevant procedures to identify and exercise required control
over outsourced processes, if any (Fig. 4.1)

CORPORATE VISION

CUSTOMER STASIFICATION / CUSTOMER

CUSTOMER REQUIREMENTS

QUALITY POLICY

QUALITY OBJECTIVE

FEEDBACK
ORDER FINALIZATION

PROJECT QUALITY PLAN

PREVENTIVE
MEASURES
MOBILIZATION

TRAINING

EXECUTION /
COMMISSIONING
STATUTORY & REGULATORY

INTERNAL AUDIT MANGEMENT

INFORMATION SYSTEM
REQUIREMENTS

REVIEW & CORRECTIVE ACTION LEARNING

FIG. 4.1: PROCESS FLOW CHART

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan Revision No.2
PROJECT TITLE: SAHARA STAR- MUMBAI PQP /4-1 Page 02 of 04

BUSINESS PROCESS

INPUT ACTIVITIES OUTPUT

PROCESS OWNER PROCESS CONTROLLER

Fig 4.2: PROCESS MAPPING MODEL FOR SITE OPERATIONS

b) Typical Process mapping model (Fig 4.2) and Process Flow Chart (Fig 4.1) of the key business
processes shown covers all the operations of Project Site. The process flow chart of operation (Fig 4.3) and
Process mapping for site operations (Table 4.1) clearly identify the processes covered under the quality
management system, their sequence and interaction with various processes for effective maintenance of system.
Sub- Input / Activity Output Process Process Control
process Owner Controller
Planning & Tender, Contract, Proposal Project plan/ Work Plan, Schedules, PI / PE SPM PQP/7.0
Scheduling Engineering, Tendering Accepted Cost Estimate
Schedules, Customers
requirements, Budget
PQP Model PQP, Contract, PQP with all the required Work QMC QMC (R)
Preparation Drawings, Contract Methods, ITPs, Formats and Product (Site)
Specifications, BOQ, Quality Rating procedures.
Kick-off meeting
Objective Regional Quality Objectives, Quality Objectives for the Project PI SPM
Setting Budget, Customer
requirements, Value drivers
Mobilization S3 & S4 schedules, Resource mobilization (Staff and PE SPM
Project Plan P&M), Sub-contractor mobilization,
Labour and Material Mobilization.
Execution Work Methods, ITP, BOQ, Recording in the formats, Approval Section PI PQP/7.0
Drawings, Subcontractor from customer. Engineers
Training
Management Actual Progress reported JCR, MPR, System Compliance PE PI PQP/7.0
Information by Site Engineers, Stock, Report, Updating the data in EIP,
System (MIS) Cost, Client Invoice, Monthly updated Plan
Subcontractor Billing,
Milestones
Monitoring & JCR. MPR, SCR, QMC Plan vs. Actual for all financial PE PI PQP/7.0
Review Report, Quality Objectives parameters, Customer Satisfaction
reports, Achievement of Quality
Objectives, Review of Audit results,
Productivity, Reconciliation, Action
plan for improvements, Inputs to
structured review at RO.
TABLE 4.1: PROCESS MAPPING FOR SITE OPERATIONS ( con..d in next page)

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No.0
PROJECT TITLE: SAHARA STAR- MUMBAI PQP /4-1 Page 03 of 04

Sub- Input Output Process Resource Control

process Owner Controller
Preventive Identification of Potential Implementation of action plan, review Site PI PQP/8.5.3
measures non-conformities and its results, improvements on action plan Engineer
causes, action plan to
eliminate causes
Corrective Audit findings, Customer Detecting Causes of non-conformity, Site PI PQP/8.5.2
action feedbacks, Product quality action plan to eliminate causes, Engineer
rating, cost of quality implementation and checking
effectiveness
Training Identification of training Training plan, training records, Section PI PQP/6.2.2
needs based on measuring training effectiveness. heads
competency level and
requirement of special
processes.
Commissioning Contract, Drawings, Commissioning & Test run results, Site PI
Manuals Customer Approval Engineer
Demobilization Progress, Surplus Demobilization Plan, Winding up PE / SA SPM
Materials meeting at RO, Collectibles.
After Sales Customer feedback, Corrective Action, Improvements PI SPM
Service Contractual requirements
TABLE 4.1: PROCESS MAPPING FOR SITE OPERATIONS

OPERATIONS

Step No.AREAProcess FlowControl Procedure1

1
1a 1aSITE Receive input from Kickoff meeting.
Input from Marketing, tendering.Project Quality Plan 2
2 2a

10 a, b 3 2aPrepare project quality plan and MPCS in order to meet project delivery, Quality,
acceptance criteria, Safety, cost, information systems, customer communication including
contract amendment.
4 Resource requirement & Schedules.3Requisition & Receive Resource from
L E A R N IN G

Regions.4Execute project as per Project quality plan in order to meet project

5 objectives.5Send site performance to Regions through MIS.6RO Review and suggest area of
improvement to Site.Monitoring site
R OPR WP 01,
6
MIS WP 01
R SCM WP 017Compile and send MIS and exception reports to Zones, Sectors and SCM as
applicable.8ZONEProvide support and monitoring services to RegionOperating support &
7
monitoring site
Z OPR WP9Compile and send MIS & exception reports as
8 applicable.10SECTOR Provide Technology support.GEN WP 0411Provide commissioning
& Specialized service support.
9
GEN WP 22

Fig 4.3: PROCESS FLOW CHART OF OPERATIONS

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan Revision No.0
PROJECT TITLE: SAHARA STAR- MUMBAI PQP /4-1 Page 04 of 04

c) The typical organisation structure is shown in this manual in fig 5.1. The responsibilities and
authorities for each function are defined in table 5.4. These include planning, operations, control,
review and monitoring and corrective / preventive action as appropriate for respective functions.
Effectiveness of the quality management system is evaluated through review meetings at various
levels and course correction made accordingly. The monthly meetings have predefined agenda.
The information flow is effected through the minutes of meetings to ensure that both operation and
control of these processes are effective and transparent.

d) L&T-ECCD has established and implemented the documented procedure for Resources
management (Table 6.1 & 6.2). Minute planning is done for each project site for the Human
Resource and Plant & Machinery and other requirements. Well-established systems exist for
acquisition, monitor & control of effective utilization of the resources against annual targets set.

e) MIS is the tool used in organization for systematic data collection and reporting (Table 7.1). This
data is used to analyze, reviewed and monitor Region /Sites at different levels and collated by
Management committees. Action plans are developed and communicated to concerned persons
for implementation and improvement.

f) Persons responsible for implementation do so as per plan; results are measured against targets
set. Performance measurement aims at continual improvement; inability to do so calls for review
of processes to improve effectiveness (Table 8.7).
Wherever the processes are outsourced for some specific products (projects/ contracts), these are
controlled in accordance with the documented Quality Management Systems.

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R No. 0
PROJECT TITLE: SAHARA STAR PQP /4-2-1 Page 01 of 01

4.2 DOCUMENTATION REQUIREMENTS

4.2.1 GENERAL
The Quality Management System documentation adopted (Fig 4.4) by L&T-ECCD includes the
following:
a) Quality Manual including quality policy and quality objectives.
b) Documented procedures required by the International standard.
c) Documented procedures needed by L&T-ECCD to ensure the effective planning, operation
and control of the processes.
d) Work Instructions / Distribution Lists.
e) Records required by the International standard & procedures for completion of activity.
f) Project Quality Plan required for each project site.

4.2.2 QUALITY MANUAL

For Project Sites in L&T-ECC Division, the Quality Manual, work procedures, work instructions and
formats are all part of this manual called as PROJECT QUALITY PLAN. (Table 4.2) and the scope and
purpose of the Manual is described in PQP/G6.
Sl. Procedure description Responsibility Reference Output Output
No document Record/ Record
/ data Document distribution
PROJECT QUALITY PLAN PREPARATION AND ISSUE
1 Prepare project quality plan (includes work MR (Site) Contract doc, Draft
procedures, ITP detailing responsibility, ISO:9001:2000 PQP
frequency, acceptance criteria and record to be Specifications,
maintained) in line with the following. Standards
Contract document
Model PQP
Applicable standards & Codes of
practice
ECCD work procedures
2 Get it reviewed by Project In-charge and seek MR (Site) Notes
approval from QMC (R).
3 Incorporate in PQP any comments/ suggestions MR (Site) Revised
for improvement as decided above. draft PQP
4 Furnish PQP to customer seeking approval, PI Letter of Customer
discuss and obtain approval with/ without submittal
modifications, if required contractually.
5 Incorporate in PQP any modifications and MR (Site) PQP QMC (R)
obtain approval from QMC (R) / Customer.
6 Issue applicable PQP Sections and stamp as MR (Site) Issue notes Customers
"controlled copy" in red colour and maintain QSF/4.2.2/F 01 Representative,
record of issue. PI, HODs.
TABLE 4.2: PROCEDURE FOR PREPARATION & ISSUE OF PQP

4.2.3 CONTROL OF DOCUMENTS: Documents would be controlled on merit. Fig. 4.5 indicates types of
documents, generally considered in ECC.
DOCUMENTS

Controlled Uncontrolled
Documents Documents

Letters
Policies & Reference
Strategies Documents Memos
Contracts
Standards Internal
Derived Correspondence
Public Data
Documents
Customer / Supplier Data

Prescriptive Descriptive
Documents Documents

Specifications
Intentions Records
Plans & Drawings
Test Results
Schedules Proposals

Brochures Minutes of meetings

Project Quality Plan

Reports

System ITPs
Work methods Formats Certificates
methods

FIG 4.4: DOCUMENTS - CONTROL

At the beginning of every project the PI/CM would decide on documents to be controlled and assign
responsibilities to concerned persons at site (Table 5.4) ,(Format QSF /4.2.2/ F 01).

4.2.3.1 Control of Documents at Project Site

Sl Procedure description Responsibility Reference Output Output Record
No document / Record / distribution
data Document
DOCUMENT CHANGE
1 Receive inputs through management review MR (Site) MOM, DCN
meeting/ Internal audits/ Customer customers QSF/4.2.3/F 02
suggestions/ additions or Changes in Suggestions
specification / Document change note from
Users.
2 Review the requirement of document MR (Site) Revised PQP / All controlled
change, discuss with PI / Department Heads Annexure. copy holders,
and revise document. Additional work QMC (R)
procedures as and when required are
prepared and approve and added as annex
to existing PQP.
3 Ensure superseded copies are destroyed MR (Site)
except Master copy.
CONTROL OF DOCUMENTS
4 Receive New drawings and enter in drawings PE Drawings
register and maintain master copy. Register
5 Maintain drawing register including issue to PE QSF/4.2.3/F 05
users stamped as controlled copy in red
colour.
6 Stamp Superseded drawings and withdraw PE Superseded
from use. drawings file
7 Maintain incoming letters, mails, fax register PE Incoming register
mentioning subject and date of receipt.
8 Maintain out going letters, mails, fax register PE Out going
mentioning subject and date of despatch. register
9 List requirements of Codes, validate for the QC Engineer QSF/4.2.3/ F 03
latest issue and Standards and maintain at
site.
10 Identify Files as required and maintain file list HODs, SHs Section 4.2.4 QSF/4.2.3/ F 01
for easy retrieval.
11 Identify and maintain Receipt, storage and All Department / Section 4.2.4 QSF/4.2.3/ F 01
issue details of records. Section Heads
DOCUMENT CONTROL IN ELECTRONIC MEDIA
12 Maintain a list of document in electronic All
media with backup detail for important files. Departments
13 Ensure storage & preservation records in All
electronic media to avoid damage / Departments
deterioration / protection of confidentiality for
data received through e-mail.
14 Print out & retain in file all electronic data that All Printed copies
may be of future importance. Departments in file.
TABLE 4.3: PROCEDURE FOR CONTROL OF DOCUMENTS AT SITE

4.2.3.2 Control of Documents at Home Office (Applicable for EPC Projects)

Sl Procedure description Responsibility Reference Output Record/ Output

No document / Document Record
data distribution
CONTROL OF RECORDS
1 Co-ordinate with EDRC / Design Project Co- Contract Drawings Register
subcontractor for release of ordinator Document
drawings as per schedule.
Receive drawings and enter in
drawing register. Submit to
customer for approval, if required
contractually. .
2 Send the approved drawings to Project Co- Drawings register PI
Project Site stamped as ordinator
controlled copy in red colour.
3 Receive confirmation on Project Co- Superseded
drawings receipt. ordinator drawings file
4 Maintain incoming letters, mails, Project Co- Incoming register
fax register mentioning subject ordinator
and date of receipt
5 Maintain out going letters, mails, Project Co- Out going register
fax register mentioning subject ordinator
and date of despatch
6 List requirements of Codes and Project Co- QSF/ 4.2.3/ F 03
Standards and maintain at site ordinator
7 Identify Files as applicable Project Co- Section 4.2.4
ordinator
8 Identify and maintain Receipt, Project Co- -do Store Records
storage and issue records ordinator
DOCUMENT CONTROL IN ELECTRONIC MEDIA
9 Maintain a list of documents for Project Co-
data record in electronic media ordinator
with backup detail for important
files as per users decision
10 Ensure storage & preservation of Project Co-
electronic media to avoid ordinator
damage/deterioration/ protection
of confidentiality for data
received through E-mail
11 Print out & retain in file all Project Co- Printed copies in
electronic data received from ordinator file.
customers, consultants/
government bodies that may be
of contractual nature.
TABLE 4.4: PROCEDURE FOR CONTROL OF DOCUMENTS AT HOME OFFICE

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP /4-2-4 Page 01 of 01

4.2.4 CONTROL OF RECORDS

Sl. Record
Procedure Steps Responsibility Document Record
No. Distribution
1 Identify the processes whose records are All users PQP Master List of
to be maintained, frequency of review and Records
retention period. QSF/4.2.4/F01
2 Prepare master list of records identifying Master List of
All users Records
file number or format number and record
description. QSF/4.2.4/F01
3a Ensure all input and output records of All Records
All users
processes, reviews, action reports are
legible and not tarnished.
3b Filed properly and easily retrievable by QSF/4.2.4/F01
All users
referring master list of records.
4 Update the master list once in 6 months. All users QSF/4.2.4/F01
5 CORRESPONDENCE
a. Receive correspondence, affix date and PIs Office Register
number, enter in computer register
b. Mark appropriately as below Project
Action by incharge
Reply by (indicate date)
For reference
File
c. Distribute to the concerned department PIs Office
for taking action.
6 MOVEMENT OF FILES
a Maintain register to control movement of All users Register
files outside office.
7 DATA AND RECORDS IN ELECTRONIC MEDIA
a Maintain a list of records in electronic All users QSF/4.2.4/F 01
media and back up details of important
files.
b Ensure storage & preservation of All users QSF/4.2.4/F 01
electronic media and back-up kept at
different location (in CD, Floppy, server or
other network PC)
To avoid damage/ deterioration
Protection of confidentiality

TABLE 4.5: PROCEDURE FOR CONTROL OF RECORDS

Format QSF/ 4.2.2/ F 01

MASTERLIST FOR CONTROLLED COPYHOLDERS

Sl Controlled Date of Applicable PQP Holder Revision

No copy no Issue Section
Numbers
1 Project Quality Plan

MR (Site)

Name:

Signature:

Date:

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R No. 2
PROJECT TITLE: SAHARA STAR-MUMBAI QSF/4-2-3/ F02 Page 01 of 01

Format: QSF/ 4.2.3 / F 02

DOCUMENT CHANGE NOTE

FROM:
Name :
Department :
Thro: MR ( Site)
TO: QMC (R)

DOCUMENT REF
PRESENT STATUS

DESCRIPTION OF
CHANGE
REQUIRED
REASON FOR
CHANGE

DATE:

SIGNATURE
ACTION TAKEN BY QMC(R):
IF ACCEPTED, THEN THE DETAILS OF CHANGE INTRODUCED

IF REJECTED THEN REASON FOR REJECTION

DATE: SIGNATURE OF QMC(R)

Revision No 00
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ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI QSF/4-2-3/ F03 Page 01 of 01

QSF/ 4.2.3/ F03

MASTER LIST OF CODES / STANDARDS

Sl. No. Date of Code / Year of Revision / Contents Place of Keeping

Receipt Standard edition

Date:

Revision No:

Prepared by:

Revision No 00
Date 22.04.04
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3 of 11

LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT

ECC DIVISION SYSTEM
Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI
QSF/4-2-3/ F04 Page 01 of 01

QSF/ 4.2.3/ F 04
FILE LIST

Sl. No File Contents of Place / period of safe keeping

Reference File Holder Location Preservation in years

Maintained by
Name:
Signature:
Date:
Rev. No:

Revision No 00
Date 22.04.04
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ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI QSF/4-2-4/ F01 Page 01 of 01

QSF/ 4.2.4/ F 01

MASTER LIST OF RECORDS

Department: Responsibility:

Records ( tick as
Hard copy Electronic Media
applicable)
Record Retention
Sl No Back up
description Hard Elect File No/ period
Indexing Location File name Frequency of
Copy copy title Method* Location
updatation

* If records are maintained electronically identify method of back up (Hard disk at different location or CD or
Floppy).

Revision status of this record:

Signature :

Date :

Revision No 00
Date 22.04.04
Approved & issued by
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ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE:SAHARA STAR-MUMBAI PQP / 5.1 Page 01 of 01

5 MANAGEMENT RESPONSIBILITY

5.1 MANAGEMENT COMMITMENT:

L&T-ECCD follows a leadership model in which organizational design, quality of team interactions and the
distribution of energy in the firm are important for success. L&T-ECCDs leadership has broader and
deeper reach into the organization and its performance has a multiplier effect leading to organizational
coherence and focus, playing the role of corporate designers. L&T-ECCDs top team has common
direction - a shared understanding of goals and values - constantly interacts to go beyond individual
expertise to solve complex problems and regularly updates themselves to expand their capabilities in
response to change.

The transient nature of project operations demands that at site level the L&T-ECCD leadership is well
equipped with full decision-making powers to interact with the customers, the regulators and society at
large. Policy and Strategies for the organization are discussed and collectively developed, in line with the
shared Vision of L&T, by L&T-ECCDs top management comprising of Joint General Managers, General
Managers, Vice Presidents, Executive Vice Presidents all working under the guidance of President
(Operations), who is a Member of L&Ts Board. The leadership (including Project incharges and site in-
charges) hold key positions at HQ, Zones, Regions and Sites. Thus provide business direction and align
the operations to the Vision and Policy of the Organization.

The Management of L&T-ECCD has established and is effectively implementing Quality Management
System with a view to continually improve its effectiveness, by
a) Communicating throughout the organization the importance of meeting customer as well as
statutory and regulatory requirements (Table 5.5)
b) Establishing a Quality Policy (Fig.5.2)
c) Ensuring that Quality Objectives are established, monitored and reviewed (Table 5.2)
d) Conducting Management review ( Table 5.6) and
e) Ensuring availability of resources (Table 6.1 & 6.2)

Quality objectives are established for all processes of the organization in line with Quality Policy.
Management Review meetings are conducted periodically at various levels, as per the established
procedure and timetable, to ensure the effectiveness and adequacy of QMS (Table 5.6). Learning out of
corrective & preventive actions provides opportunity for improvement (Table 5.6). A well-defined
Organization with qualified Professionals is positioned and required resources are mobilized that has the
understanding and competence of meeting the requirements.

Revision No 00
Date 22.04.04
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ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / 5.2 &5-3 Page 01 of 02

5.2 CUSTOMER FOCUS:

Processes are established for customer communication on suggestions for improvements, information on
status and meetings. The Sector Head obtains customer feedback on satisfaction as per documented
procedure from HQ. Areas of dissatisfaction / improvements, if any, are discussed at various levels and
informed to project site and corrective actions taken based on above inputs.

During the execution, the customer interaction is on a continuous basis and the requirements are met on
regular basis as per PQP.

The requirements related to the Project / Product shall be determined as explained in PQP/7.2. and are
met with the aim of enhancing customer satisfaction as per PQP/ 8.0.

5.3 QUALITY POLICY

Top management has articulated Quality Policy (FIG. 5.2), consistent with the L&T Vision (FIG. 5.1)
Shows commitment to comply with the requirements and continually improve the effectiveness of
the Quality Management System (Fig.5.2)
Provides a framework for establishing and reviewing quality objectives (Table 5.2)
Communicated and understood within the organization (Table 5.5)
The policy is communicated to all by displaying at strategic locations and through Quality manual,
which is being distributed to all sections and intend being circulated to all employees of ECC.
Reviewed for continuing suitability, once in three years

Revision No 00
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ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / 5.2 &5-3 Page 01 of 02

FIG. 5.1: L&T VISION

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ECC DIVISION Project Quality Plan R No. 2
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / 5.2 &5-3 Page 02 of 02

FIG. 5.2: L&T-ECCD QUALITY POLICY

POLICY

LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT
ECC DIVISION SYSTEM
Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / 5.4 Page 01 of 03

5.4 Quality Planning

5.4.1 Quality Objectives

The quality objectives are derived from Quality policy. Table 5.1 below enumerates a list of Suggested
Quality Objectives for operations applicable at project site. Various units / departments and individuals at
functional level would derive list of objectives from the table.
For the project sites the objectives are set at the time of project commencement. The progress is reviewed
at site.

No. Objective Measure Target* Report

frequency
1 Customer Value Product Quality Rating Quarterly
Customer feedback
Pre-commissioning Obligations

2 Process Plan vs. Actual: Monthly

Project milestones
Financial performance
Cost prudence
Safety Records
3 Improvements Safety performance Monthly
Cycle Time
Cost of poor quality
Product Quality rating
4 Leadership Development of future leaders Half-yearly
5 Motivation New initiatives Quarterly
Innovations
Staff training effectiveness evaluation
Training evaluation for S/C
6 Partnerships Assimilation of technology from JV partners. Quarterly
Vendors developed
Performance evaluation of vendors of site
purchases
Performance evaluation of sub-contractors
Table 5.1 : SUGGESTED QUALITY OBJECTIVES

*The desired / target values are set based on the following:

- Past performance in similar jobs;
- Growth over period of time;
- Contractual commitments;
- Aligning to annual financial budgets/ accepted costs as per ACE;
- Meeting the PQP requirements.

For each of the key position value drivers are defined, monitored and measured which adds upto the
Quality objectives for the function. Similarly, the target objectives of a department / unit are attained
through value drivers of the key positions.

Revision No 00
Date 22.04.04
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ECC DIVISION Project Quality Plan R.No:0
PQP / 5.4 Page 02 of 03
PROJECT TITLE: SAHARA STAR-MUMBAI

PROCEDURE FOR SETTING THE QUALITY OBJECTIVES

OBJECTIVE: To establish, implement & maintain a procedure for deployment of quality policy by setting
quality Objectives.(Table 5.2)

Sl. Record
Procedure Steps Responsibility Document Record
No. Distribution
1. Identify quality objectives for the Site inline PI PQP/ 5-4-1 Identified SPM
with Quality policy and project requirements objectives
with specifying responsibility during the kick-
off meeting.
2a Discuss and mutually decide with immediate PI Budget, Draft SPM, RAM,
superior. objectives QMC (R)
PQP / 5-4-1 QSF/ 5.4.1/F01
Quality Objectives for each function / process
SHs
based on identified Site objectives and past
performance.
2b Prepare resource plan, Roadmap for review PI, SHs Draft
and course correction mechanism to achieve Objectives
Quality objectives.
3. Review and Approve objectives incorporating PI Action Plan Quality QMC(Site)
the suggestions from SPM. objectives
QSF/ 5.4.1/F01
4. Implement action plan and report progress to PI, SHs Progress on QMC(Site)
SPM & Other departmental Heads at Objectives
Regional Office once in two months. QSF/ 5.4.1/F01

5. Report progress in management review QMC(Site) MOM SPM,

meeting and follow improvement plans based MRM QMC (R)
on Management review meeting.
Table 5.2: PROCEDURE FOR SETTING & REVIEWING QUALITY OBJECTIVES FOR SITE

Revision No 00
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ECC DIVISION Project Quality Plan R.No:0
PQP / 5.4 Page 02 of 03
PROJECT TITLE: SAHARA STAR-MUMBAI

SL QUALITY QUALITY MEASURES TARGET RESPO REPORT

NO OBJECTI FACTORS NSIBIL FREQUENCY &
. VES ITY RECORDS
1. Commitme a) Customer Number of customer < 2 per site / PM/CM/ On receipt of any
nt to total complaints complaints year RE complaint r
customer Ref : customer
satisfaction complaint register.
Once in 6 months (min
b) Customer Collecting customer PM/CM/ once per project)
satisfaction level satisfaction = or > RE
requirement
2. Implement a) Staff Invoicing As per PM / Every month
effective productivity Man-months norms CM Ref : monthly
project performance report
planning & On each mile stone
control b) Milestones Completed x 100 date
system Planned = Or > 100 PM/CM/ Ref : schedule S-2
RE Once in 3 months
Ref : JCR
c) Sales & Gross (Sales Cost)x100
Margin Sales = Or > ACE PM/CM/ Every month
Provision RE Ref : purchase orders.

d) Cost of Actual cost

purchases ACE Provision < Or = 1 PM/CM/
(Purchase of RE Every month
materials
equipment & sub-
contracor)
Every month
e) ISO 9001 Internal / external Ref : Monthly site safety
QMS / PQP audits. No of Non- < 1 NCR PM/CM/ statistics
Implementation conformity reports RE

f) Safety records : No of accidents x106

Frequency Rate Total Man hours = 0 or < 0.5 SAFET
worked Y
PM/CM/
RE

Revision No 00
Date 22.04.04
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LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PQP / 5.4 Page 02 of 03
PROJECT TITLE: SAHARA STAR-MUMBAI

SL QUALITY QUALITY MEASURES TARGET RESPO REPORT

NO OBJECTI FACTORS NSIBIL FREQUENCY &
. VES ITY RECORDS
Service Rate No of man days x106 < 10 Every month
Total Man hours Ref : Monthly site safety
worked statistics

g) Invoicing Actual Invoicingx100 = Or > 100 PM/CM/ Once in month

schedule (Sales) Planned Invoicing RE Ref : Monthly
performance report

- Do -
Certification x 100 = 100 - Do -
Invoicing
h) Sub-contractors Sum of all Sub- Variation < PM/CM/ Once in 3 months.
Billing reconciliation contractors billed and 1% RE Ref : Reconciliation
in terms of quantity departmentally statement.
or invoice as executed quantity =
applicable (Payable sum of Client certified
items) quantity or sum of
invoices (in case of
lump sum) must be
within the planned
limits.
Availability of major No of hours used = > 95% PM Every month.
equipment No of hours available Ref : Equipment
performance report.
3. Provide Identifying training a) Annual appraisal Staff training P & OD Record by HRD
training and need & providing as per P & (HRD)
promote training for staff. OD norms
Towards
team
building
Orientation at site Ref : Attendance &
level b) General / Job As per site PM/CM/ orientation details
specific / activity requirement RE
based orientation at
site
4. Complete Construction Actual wt. > 85% PM/CM/ Every month
the Projects Schedule or Progressx100 RE Ref : Monthly progress
in time Program as agreed Planned wt Progress report.
with customer.

Revision No 00
Date 22.04.04
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ECC DIVISION Project Quality Plan R.No:0
PQP / 5.4 Page 02 of 03
PROJECT TITLE: SAHARA STAR-MUMBAI

SL QUALITY QUALITY MEASURES TARGET RESPO REPORT

NO OBJECTI FACTORS NSIBIL FREQUENCY &
. VES ITY RECORDS

5. Continuous Innovation, Project report on Bonus PM/CM/ Once in 6 months

improveme Creativity and completion, methods RE Special report.
nt improvement of improvement / Best
method etc. practices which
helped in saving /
improving existing
situation.

Revision No 00
Date 22.04.04
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ECC DIVISION Project Quality R.No:0
PQP / 5.4 Page 03 of 03
PROJECT TITLE:SAHARA STAR-MUMBAI

5.4.2 Quality Management System Planning

OBJECTIVE: Establish a procedure to plan, monitor and achieve Quality Management System planning in
order to fulfill customer requirements, statutory requirements and organization objectives based on
contractual requirement (Table 5.3).

Sl. Record
Procedure Steps Responsibility Document Record
No. Distribution
1. Prepare strategy for the project to ensure
a. Quality of product Site Engineer PQP/8.2.4
Safety
b. Safety Site Engineer Manual
PQP/7.1
c. Timely delivery Planning
Engineer
2 Convert the strategy into initiatives for the site PI PQP/5.4
team and establish Quality Objectives for
each position of the project and periodically
review as planned.
3. Document the needs / expectations of All Sections PQP
customer, organization and statutory bodies in
PQP and implement.
4 Evaluate process and product performance All sections PQP/8.2.2
by Audits.
5 Improve performance of process and products All sections PQP/5.6
following management review meeting.

6 Maintain system integrity during changes in MR (Site)

PQP for improvement.

Table 5.3: PROCEDURE FOR QUALITY MANAGEMENT SYSTEM PLANNING

Revision No 00
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ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI QSF / 5.4.1/ F01 Page 01 of 01

QSF / 5.4.1/ F01

BUSINESS UNIT :

NAME OF THE PROJECT :

DEPARTMENT /FUNCTION :

PLAN REVIEW
RECORD
RESPONSIBILITY
TARGET RESULTS REMARKS * DISTRIBUTION
Sl
OBJECTIVE ACTIVITY / ACTION
NO
PLAN
VALUE DATE

Plan
Date : Review

Prepared By : Date :

Approved By : Name :
* Reviewer puts his comments
Signature :

Revision No 00
Date 22.04.04
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LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PQP /5-5 Page 01 of 08
PROJECT TITLE: SAHARA STAR-MUMBAI

5.5 Responsibility, authority and communication

5.5.1 Responsibility and authority

Objective: To clearly identify & state roles and responsibilities for the site and its supporting functions.

Organisation chart with key positions marked for implementing / managing the Quality system Project
level is as below:
REGIONAL/ AREA MANAGER

OTHER SERVICE SECTOR PROJECT MANAGER QMC (Region)

DEPARTMENTS

PROJECT MANAGER / CONSTRUCTION

MANAGER / RESIDENT ENGINEER

QMC (Site)

SITE ORGANIZATION CHART

FIG. 5.3: ORGANISATION CHART AT SITE LEVEL

Enclose the site organization chart as annexure

(The organization chart should clearly show all the important positions, departments, Sections and
functions including service functions like QMCC, Safety, P&M, etc. If required the organization chart can
be split into more than one chart for better clarification & identification)

The responsibilities of HQ, Zone and Region are mentioned as departments, while the responsibilities of site staff
are mentioned as positions (Table 5.4).

Department/ Position Role & Responsibility

At HQ
Sector Head Measure customer satisfaction and initiate improvements
Business Unit Head Decision on procurements & awarding sub-contracts through appropriate
authorities at HQ, for the items decided in the internal kick off meeting.
Technology improvements
Co-ordinate with EDRC, Materials, Safety, QMCC, P&M, Resources, ISD and
Finance departments at HQ to support the activities of Region/ site, if required.
EDRC To provide all technology & engineering support for the project, commiserating
with the scope of engineering as per contract
Materials Dept To discuss with suitable domestic/ global vendors (from list of registered vendors
& other specialized agencies) and finalize the purchase orders for construction
materials, supply items, construction equipment etc. HQ-Materials dept will take
procurement action for items / materials decided in the internal kick off meeting
Safety department Knowledge base of safe practices of similar jobs across the company
Support the activities of Region/ site in conducting training programs, safety
month/ other safety related programs
Procurement of specific safety equipment for the project, which is not available/
mobilizable in the company
Provide guidance in preparation & implementation of project safety plans.
Quality Management Knowledge base of quality practices of similar jobs across the company
Competency cell Provide guidance in preparation & implementation of project quality plan
Organise internal/ external audits and audit trainings,Quality awareness program.
Collation of information, analysis, and integration into QMS, issue of revised
procedures/ formats, monitoring system implementation and improvement as the
central body.
P&M department Provide guidance in selection of P&M relevant to the project needs
Discuss with manufacturers and finalize for new equipments to be purchased
Resources department Mobilize resources (staff and P&M), that are not available within the Region, from
other Regions, as per the resources schedule of the project.
Similarly demobilize resources from the project after completion of use of the
resource, not required within the Region.
Personnel & Organizational Formulate and implement Human resource policies
Development department Attract, recruit & retain talent
(P&OD) Impart training for improvement of knowledge, skills & attitude
Information systems Knowledge base/ central pool of all hardware & software of ECCD
department Provides required hardware & software for the project site
Concrete technology cell Provide the method statements for preparation & Testing of Concrete.
Provide the necessary manpower to oversee the operations connected with
Concrete.
Train & develop the personnel on latest technologies.
Form work competency cell Train & develop personnel on latest technologies.
Co-ordination and arrange the required materials to site through Regions.
Planning, monitoring & execution of works in special projects involving slipform,
prestressing.
Quarry cell Plan and acquire and deploy the resources.
Monitor, review and improve the performance.

Department/ Position Role & Responsibility

Head Building Utilities Complete solution for Mechanical services.
Competency Cell Prepare offer, verify the orders for Building utilities
Co-ordination to design, materials & resources to site for Building
utilities .
At Zones
Zonal Head Monitor Zonal performance, variation analysis and action plan
Ensuring Optimum resource utilization
Monitor improvements in Business process, product Quality rating, Customer
satisfaction
Global bench marking
ZPM Collect, collate (from Regional / Area Offices) and inform the new technology
requirements for operations to the sector.
Disseminate the new technology acquired / developed / deployed across all
regions / area offices / sites.
Participate in Kick-off meeting for A-type jobs Monitoring arranging the
resources.
Evaluate monthly report from the region - variation analysis- suggest areas of
improvement. Receive suggestions from Sector / BU Head and take appropriate
corrective action.
Monthly reports to Head Zone / Sector / BU on Zonal Performance, exception
report for A-type jobs, support required.
Share project / productivity information among SPMs
QMC (Zone) Collect information from Regions and discuss in MRM and Monitor improvements
in Regions and sites
At Region
Regional Manager Operations/ Administration Head of the Region. Assisted by a set of SPMs, one for
each Business Sectors.
Sector Project Manager Decision on procurements & awarding sub-contracts through appropriate
authorities at Region, for the items decided in the internal kick off meeting.
Coordinate with Materials, Safety, Quality, P&M, Resources, ISD and Accounts
departments at Region to support the activities of site, if required.
Materials Department To discuss with suitable domestic vendors (from out of registered vendors & other
represented by Regional specialized agencies) and finalize the purchase orders for construction materials,
Materials Manager supply items, construction equipment etc. Regional-Materials will take.
Procurement action for items (materials) decided in the internal kick off meeting.
Regional P&OD Implement the HR policies of the division in the Region.
Organize the training programs within the Region.
Regional coordinator Approval of PQP.
-Quality Management Conducting Audits.
Competency cell Conducting training in QMS.
Regional Safety Coordinator Knowledge base of safe practices of similar jobs within the Region
Support the activities of site in conducting training programs, safety month/ other
celebrations
Mobilizing specific safety equipment for the project available in the Region
Provide guidance in preparation & implementation of project safety plans
QA (R) Conducting Inspection & Testing as per ITP for Regional procurements

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PROJECT TITLE: SAHARA STAR-MUMBAI PQP /5-5 Page 04 of 08

Department/ Position Role & Responsibility

Regional Resources Mobilize resources (staff and P&M), available within the Region, as per the
coordinator resources schedule of the project.
Demobilize resources from the project after completion of use of the resource, as
required within the Region.
Regional FCCE coordinator Receive Formwork requirements for each site and get the necessary support.
Deploy necessary resources and work methods.
Measure the productivity and necessary training.
Regional Quarry coordinator Deploy necessary resources and work methods.
Monitor & review performance and plan improvements & inform the site.
Regional Engineering Receive the requirements needed by sites for Engineering and work methods.
Coordinator Plan & complete the work, if can be done at the region.
Contact EDRC and arrange the necessary service to the site.
At Site
Project Incharge Organize & manage all resources and field activities to achieve an efficient and
effective completion of the contract, within the agreed time and cost, whilst paying
due regard to safety and meeting Quality requirements.
Preparation and implementation of Project Quality Plan, Liaison with Customer,
Regional, Head Office and local authorities.
Negotiation with S/c and suppliers for fixing rates.
Improving Customer satisfaction including handling customer complaints
Planning Manager Integration of project schedules for all works & monitoring.
Preparation of Accepted Cost Estimate and review through Job Cost Report at
regular intervals.
Contract review, process control and service requirement
Coordinate with Region/ HQ for arranging required materials & resources in time.
Synchronize the activities of all departments to achieve the planned cycle times/
overall schedule
Arranging required information to Customers regarding project control & progress
monitoring as per contract
Arranging required information to Region/ HQ about project as per PMS & MPCS
Planning Engineer Preparation of MPCS schedules and ACE
Monitor the progress & the cycle times for different activities of work highlight
variances
Preparation of Accepted Cost Estimate and review through Job Cost Report
Preparing actual schedule of resources required based on achieved progress
Reconciliation of materials & resources and other technical reports
Billing Engineer Raising of invoicing on Customers as per contract
Preparation of work orders & amendments for sub contract works
Monthly preparation of S/c bills
Periodic reconciliation of Customers billing vs. S/C billing
Periodic reconciliation of materials
Contracts Engineer Thorough study & identification of contractual obligations of both parties
Develop the list & timing of obligations
Review & monitor the fulfillment
Preparation for issue of notices
Preparation of Customers correspondence

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ECC DIVISION Project Quality plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP /5-5 Page 05 of 08

Department/ Position Role & Responsibility

Section In charge Ensure the construction activity as per approved construction & work methods.
Prepare survey plan
Ensure conduct of Quality checks.
Ensure completion of activities to meet the project time schedules
Erection Engineer Prepare construction method statements, flow charts, work methods
Prepare the theoretical cycle time for the activities
Conduct trials / mock up and fine tune methods/ cycle times
Obtain approval for the methods
Execute work as per approved method statements / work methods.
Prepare schedule of materials / plant requirement.
ISD Co-ordinator Maintenance of hardware & software
Ensure timely rectification of any problems
Surveyors. To establish control points as per survey plan.
Responsible for day to day survey activities and maintain records, during
respective shifts
To carryout post construction survey and record as built status.
Conduct calibration of any survey equipment as per plan with QC Engineer.
Civil supervisor Prepare construction method statements, work methods and obtain approval for
the same for civil works
Conduct trials / mock up.
Execute work as per approved method statements / work methods.
Prepare schedule of materials / plant requirement.
Ensure conducting all activities to meet the cycle time requirement for Area A
Front line supervision of the working labor to ensure strict conformance to
methods, quality & safety
Mechanical Engineer Prepare construction method statements, work methods and obtain approval for
Mechanical works
Conduct trials / mock up.
Ensure execution of work as per approved method statements / work methods.
Prepare schedule of materials / plant requirement.
Equipment & Erection Prepare construction method statements, work methods and obtain approval for
Engineer the same for equipment & erection works
Conduct trials / mock up.
Execute work as per approved method statements / work methods.
Prepare schedule of materials / plant requirement.
Supervision of the working labor to ensure strict conformance to methods, quality
& safety
Piping Engineer Prepare construction method statements, work methods and obtain approval for
the same for piping works
Conduct trials / mock up.
Execute work as per approved method statements / work methods.
Prepare schedule of materials / plant requirement.
Supervision of the working labor to ensure strict conformance to methods, quality
& safety

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP /5-5 Page 06 of 08

Department/ Position Role & Responsibility

E&I Engineer Prepare construction method statements, work methods and obtain approval for
E&I works
Conduct trials / mock up.
Execute work as per approved method statements / work methods.
Prepare schedule of materials / plant requirement.
Electrical Engineer Supervision of the Electrical works activities to ensure strict conformance to
methods, quality & safety
Instrumentation Engineer Supervision of the Instrumentation works activities.
P&M in charge Ensure continuous availability of P&M at site.
Ensure periodic preventive maintenance & timely breakdown repairs of all
machinery & electrical equipment as per their inspection manuals.
Ensure operation of P&M as per company norms
Repairs & Maintenance Preventive maintenance
supervisor Breakdown repairs
Reporting of required data related to repairs & maintenance
Operations supervisor Operation of P&M
Reporting of required data related to operation
SHE In charge Preparation & implementation of the project SHE plan
Identify potentially unsafe acts, areas and implement practice measures and
educate staff & workmen.
Investigate unsafe occurrences and initiate corrective steps.
Discuss near miss accidents with staff and workmen
Conduct safety training programs and celebrations
Safety Supervisors Monitor SHE practices, persuade to minimize non compliance
Report incidents beyond control and unsafe occurrences
QMC ( Site) Preparation of the project quality plan in co-ordination with all sections, obtaining
approval and implementation
Guiding, facilitation and orientation of QMS
Receiving and reviewing of all reports related to quality matters
Co-ordinating for early disposal of non-conformity reports
Organizing and conducting Quality audits with the co-ordination of all concerned
Organize and conduct Management Review Meeting at regular intervals at site
QC Engineer Formulate Inspection & test procedures.
Identify material sources, and conduct material tests and ensure conformity with
specifications & standards
Conduct Routine Tests on materials & workmanship as per ITP for conformance
and maintain records.
Identify, Calibrate and maintain Master List of Testing and Measuring Equipment

Department/ Position Role & Responsibility

Accounts & Administration Fund Management.
in-charge Pay to suppliers and sub-contractors.
Collection of Customer outstanding.
Ensure conformance to statutory regulations and filing returns.
Responsible for Staff / labour welfare and general administration
Costing Accountant Preparing & updating of cost statement
Activity wise cost booking
Ensure flow of proper PMS data into EIP and to Region/ HQ.
Accounts assistant Preparing & updating of all data related to accounts
Book keeping
Cashier Cash management
Banking operation for withdrawal & deposits and Reconciliation
Time officer Keep records of S/c workmen and departmental workmen.
Maintain in and out time of S/c and departmental workmen.
Preparation of daily labour report
Prepare bills and effect payment of departmental workmen
Maintain records pertaining to labour as per statutory requirements.
Responsible for labour welfare facilities
Stores officer Receipt & issue of materials including customer supplied material.
Arranging for inspection of incoming materials.
Proper storage of materials.
Ensure proper identification and traceability of materials
Ensure proper Stock analysis and inventory control / documentation
Table 5.4: ROLE AND RESPONSIBILITIES

5.5.2 Management Representative (At Site)

The QMC (Site) or a person nominated by Project Incharge will be the Management Representative (MR-
Site) at site for effective administration of the quality management systems.
MR Functions
To ensure preparation of project quality plan and take approval from Site Management and QMC (R) and/or
Customer if contractually required.
Ensure preparation and incorporation of all the Work Methods as required by the contract and corresponding
Inspection & Test Plans and Formats.
Assist Site Management in effective implementation of approved quality plans and QC procedures.
Employ suitable methods to measure adequacy/ effectiveness of the QMS, co-ordinate for collection of data.
Organise and conduct internal audits and product quality rating with the co-ordination of all concerned.
Co-ordinate for timely disposal of non-conformity reports.
Organise and conduct MR Meeting and communicate notes to all participants and QMC (R).

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PQP /5-5 Page 08 of 08
PROJECT TITLE: SAHARA STAR-MUMBAI

5.5.3 Internal communication

The information required to be communicated to site and the mode of communication as shown in the table 5.5:
SUBJECT MODE OF COMMUNICATION
Vision, Mission & Values Display Boards, Corporate magazines, QMS Documentation
Operating Policies Management Guidelines & Circulars, QMS Documentation
Corporate Objectives Quality Policy, Budget, Guidelines, Value Drivers
Plans for new products / markets. Circulars, Corporate magazines.
Customer, Regulatory & Statutory Customer Interactions, Contract Documents, Government
requirements guidelines / gazettes, Circulars, File notes, Notice boards,
Organization Policies.
Process Objectives Quality Policy Deployment, Budget, Project Plans
Process / Product Information Customer meetings, Corporate Magazines
Problems Management reviews, MIS, Structured Meeting at RO, Audit
Progress JCR, MPR, SCR
Change Management Guidelines, Corrective & Preventive Actions,
Circulars, Periodic Reviews, Transfers, Document Changes
Results & Measurements Management Information Systems, Audits
Table 5.5: INTERNAL COMMUNICATION

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PQP /5-6 Page 01 of 02
PROJECT TITLE: SAHARA STAR-MUMBAI

5.6 Management review

5.6.1 General

Objective: To assess and ensure effective implementation and continual improvement of the Quality
Management System in satisfying the needs of customer, statutory bodies and organisation;
developing and implementing action plan to close the gaps.

Sl. Record
Procedure Steps Responsibility Document Record
No. Distribution
A REGIONAL REPORTS
1 Receive management review presentation MR (Site) R GEN WP 01 MOM of QMC (Site)
and minutes from Regions and note the Region MRM
relevant points for discussion and learning.
2 Receive the remarks / comments / MR (Site) R GEN WP 01 Notes QMC (Site)
suggestions from Region office on the MOM
of the last MRM from site and note the
points for discussion in the current meeting.
B MANAGEMENT REVIEW AT SITE
1 Plan Management review for the site at MR (Site) MRM Plan SPM,QMC(R)
monthly intervals. MR (Site)
2 Inform the concerned attendees the date MR (Site)
and time of the MRM well in advance to
come prepared with the agenda points
for discussion.
3 Collate the required data and MR (Site)
information on the review inputs to be
discussed.
4 REVIEW INPUTS
Prepare agenda and discuss the PI Agenda MR (Site),
QSF/5.6/F02 QMC (Site)
following in Site MRM:
Pending points of Previous Meeting
Progress on Quality Objectives
Results of Audits
Resources requirement (If any)
Corrective action reports
Preventive action reports
Customer satisfaction reports
Product Quality Rating
Customer Complaints and feedback
Suggestions on improvement in
process, product and business results
Best practices from Zones/ Regions/
area offices / other sites / Business unit.

Revision No 00
Date 22.04.04
Approved & issued by
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LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PQP /5-6 Page 02 of 02
PROJECT TITLE: SAHARA STAR-MUMBAI

Sl. Record
Procedure Steps Responsibility Document Record
No. Distribution
5 REVIEW OUTPUTS
The points discussed as per the agenda MR (Site) PQP Management SPM,
in the review meeting shall result in the Review QMC (R),
following outputs. minutes HODs, SHs
Improvement of QMS QSF/5.6/F01
Improvement of process
Resource requirement
Improvement of Product Quality
Improving Customer satisfaction
Best practices for implementation
6 Action shall be implemented as decided All concerned.
in the review meeting as per time
schedule and responsibilities.
7 Review the need for change in the All concerned Document MR (Site)
documentation (If any) & advise as Change
necessary. Note

Table 5.6: PROCEDURE FOR MANAGEMENT REVIEW MEETING

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
QSF/ 5-6-F 02 Page 01 of 01
PROJECT TITLE: SAHARA STAR-MUMBAI

QSF/ 5.6 /F02

AGENDA FOR MANAGEMENT REVIEW MEETING

Meeting No: Place: Date: Time:

Sl.No Activity

1. Discussion on minutes of MRM .. Pending points

2. Results of Audits includes Critical NCRs & Ageing analysis of

NCRs

3. Product conformity (product Quality Rating) / cost of reworks

4. Status of Corrective action

5. Status of preventive action

6. Customer feedback

7. System compliance reports

8. Comments from HQ/ RO (if any)

9. Identification of best practices

10 Changes in scope of contract, methodology that could affect

the QMS

11. Improvement in process, product and business results

12. Recommendation for improvement

MR(site) Signature

Distribution:

Format No: QSF/ 5.6/ F 01

MINUTES OF MANAGEMENT REVIEW MEETING

Date. Time: From------ to----------- Place

MOM No.. Sheet .. of ..

Participants Name Department Designation

1.
2.
3.
4.
5.

Sl. Action by
Subject Speaker Ref.Doc. Decision
No. Person Date

Convenor

NAME :

SIGNATURE :

DATE ISSUED :

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PQP/ 6-0 Page 01 of 03
PROJECT TITLE: SAHARA STAR-MUMBAI

RESOURCES MANAGEMENT
6.0 Resources Management
6.1 Provision of Resources
Objective: To Plan and arrange adequate Resources (Table 6.1) in time for project site.
Sl Procedure description Responsibility Reference Output Output Record
No document / Record/ distribution
data Document
1 Plan resource requirement Planning Contract Draft MPCS
for staff, P&M, materials, Engineer document, Schedules
labour & specialised Inputs from all S3, S4, S5,
agencies to meet site S6 & S7
contractual requirements. departments
2 Obtain approval for the Planning MPCS Region SPMs,
above from PI and SPM Engineer Schedules S3, Resources & Materials
concerned. S4,S5, S6 &
S7
3 Organise resources as per PI MOM of Kick- Status of S3,
plan through Regions and off meeting S4, S5, S6 &
site organisation. S7
4 Revisit schedules at monthly Planning Revisit inputs Updated Region SPMs,
intervals, assess adequacy Engineer from site schedules Resources & Materials
and effectiveness and revise departments HQ SBUs, Resources &
when needed. Materials departments
Table 6.1: PROCEDURE FOR PROVISION OF RESOURCES

6.2 Human Resources

6.2.1 General
Sl Procedure description Responsibility Reference Output Output Record
No document Record/ distribution
/ data Document
1 Identify the personnel required to Planning
perform work affecting quality of Engineer
the product based on the
following criteria:
- Discipline S4 and S7
- Functional experience and Schedules
skills
2 Organise and monitor as per PQP PI PQP/6.0
section 6.1.
3 Identify gaps that will affect quality PI PQP/6.0
and give appropriate training as
per Section 6.2.2.
4 Evaluate effectiveness of training PI PQP/6.0
and monitor as per Section 6.2.2.
Table 6.2: PROCEDURE FOR HUMAN REROURCES

Revision No 00
Date 22.04.04
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LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan :R.No:0
PQP /6-0 Page 02 of 03
PROJECT TITLE: SAHARA STAR-MUMBAI

6.2.2 Competence, awareness and training

Objective: To establish a procedure that prepares every employee individually and collectively to
contribute their full expertise and achieve goals according to priority and availability.

Sl. Procedure description Responsibility Reference Output Output

No document / Record/ Record
data Document distribution
FOR EMPLOYEES
QMS Induction training
1. Conduct training to all staffs on QMS and MR (Site) Training record
application of PQP
Other training
2 Identify training needs of employees, PI Assessment Training list Concerned
recommend for in-house / external/ on form with names SPM of the
the job training. QSF/6.2.2/F01 Region
3 Inform through the appraisal form and PI Training record
recommend for training based on P&OD
Training calendar.
For training on the skills other than in
P&OD training calendar:
Arrange for on-job training at the site;
Send to other locations for training with
the approval of SPM.
4 After training is complete, monitor the PI Evaluation SPM
effectiveness of the training and action report
plan for further improvement. QSF/6.2.2/F04
FOR SUBCONTRACTORS SUPERVISORS & WORKMEN
5. Screen the workman by conducting SHs Recommendation
mock-ups/ trial working at site for forms to Time
particular period and confirm to Time office
office for regular works.
6 Identify training needs of Contractors SHs / Training plan
supervisors and highly skilled workmen. QMC (Site) QSF/6.2.2/F02
7 Conduct on job training as per training SHs / Training record
plan and evaluate effectiveness by oral QMC (Site) QSF/6.2.2/F03
test or by checking the samples
prepared.
8 Tool box meeting on work procedures to SHs / Training record
highly skilled workmen like drillers, QMC (Site) QSF/6.2.2/F03
blasters, masons, carpenters, fitters will Evaluation
be given in-house in regard to QSF/6.2.6/F05
knowledge, competence in respective
trades & the quality of end product and
evaluate their effectiveness.
Table 6.3: PROCEDURE FOR TRAINING

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PQP /6-0 Page 03 of 03
PROJECT TITLE: SAHARA STAR-MUMBAI

6.3 Infrastructure
L&T - ECC Division provides the required infrastructure needed to achieve Product quality requirements at
offices and project sites.
Sl. Procedure description Responsibility Reference Output Output
No document / Record/ Record
data Document distribution
1. Plan infrastructure for site operations like
PE Temporary site
- Office building facilities plan,
- Store building List of
- Labour camp. Equipments,
- Staff quarters / housing. Transport
- Yards for fabrications facility plan,
- Software requirements Arrangement
- Process equipment of medical
- Water & Electrical facilities facilities
- Communication facilities
- Medical facilities in emergency
- Transport facilities
2 Organise as per plan, monitor PI Modified plans
effectiveness at every month and
improve as per requirements.
Table 6.4: PROCEDURE FOR INFRASTRUCTURE

6.4 Work environment

Sl. Procedure description Responsibility Reference Output Output
No document Record/ Record
/ data Document distribution
1 Identify environment factors affecting Section Check list
product conformity and include in work Engineer
method as applicable:
- Conditions of approach roads
- Conditions of access Pathways /
gangways
- House keeping
- Environment protection Sheds
requirements (if any)
- Lighting arrangements
- Safety devices
- Storage Facilities
- Statutory & contract requirements.
2 Check as per list whenever new area of All Section Work methods
work / new work items executed at project
and verify method statements are prepared
considering work environment.
3 Ensure proper work environment as MR ( Site) PQP / 8.2.2
detailed in work method and monitor
effectiveness through internal audits.
Table 6.5: PROCEDURE FOR WORK ENVIRONMENT

Concrete Surveying PT Rotar Passive

Training Concrete Form Cement Water
Reinforcement Cover & Levelling Slab y rock
Name Placing Work
Block
Storage Proofing
piling anchor
FACULT VRT MP/B BB NK NK Mr.Tapki RPW/VR RP MSK RPW/N
Y T r T W K

VRT / MP / BT / BB / RPW / MSK / Mr.Tapkir

TRAINING PLAN FOR SUB CONTRACTORS SUPERVISORS & WORKMEN(FOR SEPTEMBER 2004)

Sl. Nature of DATE

No Training Train
1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 3
. ing 13 14
5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0
No.
CONCRETE
1
PLACING
FORM
2 WORK

REINFORCE
3 MENT

CONCRETE
4 COVER
BLOCK
CEMENT
5
STORAGE
SURVEYING
&
6
LEVELLING

7 WATER
PROOFING
PT SLAB
8
9 PASSIVE
ROCK
ANCHOR
10 ROTARY
PILING

: PREPARED BY

N.KUMAR-QMC

Revision No 00
Date 22.04.04
Approved & issued by
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LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
QSF /6.2.2 / F 03 Page 01 of 01
PROJECT TITLE: SAHARA STAR-MUMBAI

TRAINING RECORD FOR QC Assistant

1. Name of Trainee :

2. Nature of Work :

3. Date of Joining :

4. Area of training

5. Details of Job training given

a. Awareness on procedure requirements :

b. Awareness on requirement and usage of tools :

c. Any other specific input given :

(Ex. Mock-ups / Demonstrations)

d. Procedure / specification reference :

6. Details of Workmen covered :

(Attach separate sheet, if required)

7. Faculty

Declaration of Trainee

I have understood the above and I will strictly follow my job requirements in order to satisfy customers.

Signature of Project Signature of Section Signature of Trainer Signature of

incharge Head Trainee

Revision No 00
Date 22.04.04
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LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
QSF /6.2.2 / F 03 Page 01 of 01
PROJECT TITLE: SAHARA STAR-MUMBAI

TRAINING RECORD FOR STAFF

Scope : All in-house and external training program attended by the candidate.

Location :
Trainee : cadre: PS No:
Trainer :
Nature of training program : Duration: From. To.

Name of assessor (Immediate superior):

1. Immediately after training :

Discuss and list out the major aspects of training

Action planned by Trainee Target Date Review /Comments by immediate superior

2. Review and remark on each of the plan, in (1) above.

Review Comments Signature

Review 1
Review 2

NOTE: Immediate Superior to review the Trainees Implementation Plan every six months.

Signature of Immediate Superior

Signature of Trainee

Revision No 00
Date 22.04.04
Approved & issued by
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LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI QSF /6.2.2 / F 05 Page 01 of 01

EVALUATION OF TRAINING FOR S/C SUPERVISORS & WORKMEN

Scope: On-job training program attended by the candidate.

Name of the project :

Name of the trainee : cadre:
Name of the trainer :
Nature of training imparted:

Duration of training : from_ to

Date of assessment:
Name of assessor:

1. Immediately after training ask questions and/or give test to ascertain:

a) Understanding skills - Poor, fair, satisfactory, good, excellent ( Tick as applicable)

b) Workmanship test - Poor, fair, satisfactory, good, excellent ( Tick as applicable)

c) Time taken to complete task given in test- _________________________

2. Reassessment after 1 month in to the job

a) ________________

b) ________________

c) ________________

Trainer PI/ Department Head

3. Reassessment during work after 3 months in to the job.

a) ________________

b) ________________

c) ________________

Trainer PI/ Department Head

Conclusions/ Remarks:

Note: This format may be used if an equipment supplier imparts the training.

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
PQP / 7-0 Page 01 of 03
PROJECT TITLE: SAHARA STAR-MUMBAI

PRODUCT REALIZATION
7.0 PRODUCT REALIZATION
7.1 PLANNING OF PRODUCT REALIZATION
Objective: To Establish and maintain a procedure for planning, implementation and control of
construction activities at site.
Scope: The various processes carried out to realize the product for execution of the Contract as per
approved Plans & Methods to the entire satisfaction of the Customers and Larsen & Toubro Limited, ECC
Division Management.
The table hereunder describes process, responsibility, frequency and records envisaged for this
procedure for internal administration.
Sl. Process / Activity Responsibility Responsibility Date of preparation / Record
No. for preparation for Review Review
A PLANNING AND SCHEDULING
1. Prepare Construction Program & PE PI Within 10 days from Construction
Schedules. LOI program
2. Prepare ACE & MPCS PE PI 30 days from LOI ACE& MPCS
3. Identify the list of statutory & PE, SA PI Within 15 days of job List of Statutory &
regulatory requirements to be start Regulatory
complied with (Contract Document, Requirements
Bye laws).
4 Prepare Project Specific Quality QMC (Site) QMC (R) Within 30 days of job PQP
Plan ( As per PQP/4.2.2) start
5 Preventive action plan PI SPM PQP
6. Prepare List of Authorized PI SPM Within 30 days of job List of
Signatories for raising indents for start Authorized
stores Signatories
7. Prepare objectives as per PQP/5.4. QMC (Site) PI Every month Quality
objectives
8. List Designated staff for Inspection PE PI Within 30 days of job Designated staff
of Materials. start list
B MONITORING AND REVIEWING
1. Update construction program every PE PI By first week of every Construction
month. (One week before meeting month program
with customers).
2. Review of MPCS statements. (S3 , PE PI By 2ND of every month MPCS
S4 & S5 )
3. Monitor and improve Quality QMC (Site) PI Every month Progress on
objectives as per PQP/5.4. quality
objectives
th
4. Review of Bulk Material Status PE PI 5 Every month Format-
QSF/7.1/F 01
5. Prepare Monthly Performance PE PI By 05tH of every R MIS 01 F01
report month
6. Prepare Action taken on SPMs PI SPM Within 10th of every Report
review of Monthly performance month
report from site
7. Invoicing PE PI By 3rd of every month

Sl. Activity Responsibility Responsibility Date of Record

No. for preparation for Review preparation /
Review
8. Certification of Bills PE PI Before 25th of
every month
9. JCR for the month PE PI By 25th of next Monthly
month reports
10. Value Drivers PI SPM By 15th of every
two months
11. Performance / utilization of P&M P&M In-charge / PI By 15th of every
Site Accountant month
12. Quality status / Audits QMC (Site) PI Once in 2 months As per 4-1-3
13 Monthly report on cost of Quality, PI CM Monthly R MIS 01 F
Productivity 03
14. Prepare Customer satisfaction report CM RPM Every Quarter R OPR 02 F01
15. Reply on Customer complaints with CM - Within 3 days of Customer
action plan receipt complaint
16. Action taken on customer complaint QA CM - register
Statements
17. Consumables consumed Site Accountant CM Bimonthly MPCS
18. Qty Paid to S/c PE CM Bimonthly
19. Materials issued to S/c (Free / Site Accountant CM Bimonthly
Chargeable)
20. Status of WO Approval PE CM By 15th of
Bimonthly
21. List of F&F Bills Site Accountant CM -do-
22. Specialized S/c (CST) PE CM Quarterly
23. List of S/c executing jobs with PE CM Quarterly
material
24. Cost Statement P&M (op) Site Accountant / CM By 15th of every
P&M in-charge month
25. Statement of Hired Equipment & Hire Site Accountant / CM Monthly
charges. P&M In-charge
26. List of Items purchased locally. Site Accountant CM Monthly
27. Cash & Bank Balance Statement Site Accountant CM Daily
28 Stock Statement Site Accountant CM Monthly
29 Statutory compliance Report Site Accountant CM Every Quarter
RECONCILIATIION STATEMENTS
30. Customers Invoice vs. Certification PE CM By 25th of every Report
(Value) month
31. Customers Invoice vs. Certification PE CM -do- Report
(QTY)
32. Tender Qty vs. Actual Qty PE CM Bimonthly Report
33. Bulk Material (Own) / Steel PE CM Bimonthly QSF/7.1/F 01
34. Clients issue materials PE CM Bimonthly
35. Major Consumables PE CM Bimonthly
36. Quantity Paid to S/c vs. customer PE CM By 25th of every
month

Revision No 00
Date 22.04.04
Approved & issued by
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LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PQP / 7-0 Page 03 of 03
PROJECT TITLE: SAHARA STAR-MUMBAI

Sl. Activity Responsibility Responsibility Date of Record

No. for preparation for Review preparation /
Review
37. Materials / consumables issued to PE CM By 15th of every
S/c (Free / Chargeable) month
38. P&M issued to S/c (Free / PE CM -do-
Chargeable)
39. Cost Statement with Revenue Site Accountant CM By 25th of every
Register month
C PROJECT COMPLETION
1. Preparing Checklist for defect PE PI One month before Check list for
liability period and send to SPM completion of defect
project liability
2 Project completion report PE PI 3 months before Project
starting defect completion
liability report
Monitoring, Inspection & Test activities to the product:
The ITPs required for monitoring the product are given in Section 8.2.4.

Table 7.1: PROCEDURE FOR PLANNING OF PRODUCT REALIZATION

DATA IN ELECTRONIC MEDIA

Apart from making the reports mentioned above, the sites will update the data in each of the 8
subsystems viz. Microsoft Project (MSP), Sales Invoicing System (SIS), Subcontractor Billing System
(SCB), Time Office System (TOS), Site Material System (SMS), Asset Management System (AMS),
Financial Accounting System (FAS) & Site Costing System (SCS). The sites will follow the following steps
for ensuring data updation in EIP.

Activity Record
Procedure Responsibility Document Record
No Distribution
1 The planning before the start of All Sections Output reports
the project is done using MSP from EIP
templates.
Also, these templates are
updated monthly to get accurate
Estimate to Complete (ETC)
values.
2 Update the data in all the 8 All Sections Output reports
subsystems and EIP from EIP
3 Compare the output reports in PE / SA Output Reconciliation SPM /
EIP with those from PQP-7.1A reports & statement Regional EIP
and reconcile SCRs Champion
4 Take action on the Site Incharge Remarks Action taken BUH/ZPM/
suggestions/remarks given by from notes SPM
BUH /ZPM/ SPM/ SH (MIS) and BUH/SPM
update the report.

Table 7.2: PROCEDURE FOR DATA IN ELECTRONIC MEDIA

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
QSF /7.1/ F01 Page 01 of 01
PROJECT TITLE: SAHARA STAR-MUMBAI

REVIEW OF MATERIAL STATUS

Date:
Sl. Items of Material Qty req. for the Qty in Lead time Qty to be Release
No. next Month stock for supply ordered P.O on

Prepared by Reviewed By
Planning Engineer Project incharge

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
R OPR 02 F 01 Page 01 of 01
PROJECT TITLE: SAHARA STAR-MUMBAI

CUSTOMER SATISFACTION REPORT (INTERNAL)

1. Sl.No.. Region Period from to .
2. Site.. Project incharge....
Table of Submission and Approvals Based on Records
Sl. Description of Submission / Qty % % % Rating*
No. Reports Submitted Approved Approved Approved In scale
Total 1st Attempt 2 nd trial 3 rd trial 1 10
1. Drawings
2. Material Samples testing
(a)
(b)
3. Proposals / Procedures / Work
methods
4. Construction mock-ups / trials
5. Post construction checks on
permanent works.
(a)
(b)
6a. Visible quality workmanship Rating
by Auditors (product Quality Rating
as on date equated to 10)
6b House keeping rating from Safety
report (PM-08-A5)
Rating based on Progress
7 (Cumulative)**
a) In terms of Mile stone
b) In terms of Quantity
c) In terms of invoicing (Maintain back up separately)
8 Customer satisfaction evidenced
during review meetings with
customers. (refer MOM dates)
Details of Customer Letter
9a. Customer letters on poor quality with
details of complaint.***
9b. Customers letters on Good NA / Applicable
progress, Quality.****
OVER ALL RATING BY QMC (SITE) ( In 1 to 10 scale)
QMC
(SITE)
OVERALL RATING BY THE PROJECT MANAGER ( In 1 to 10 scale)

PROJECT MANAGER
OVER ALL RATING BY REGIONAL QMC DEPARTMENT ( In 1 to 10 scale)
(Based on Product quality rating, IA reports, MRMs, Preventive action plans)

QMC
(R)
OVERALL RATING BY SPM (after analyzing any communication from customer/auditor on appreciation/lapses of
quality) ( In 1 to 10 scale)
SPM
* Approval at first attempt More than 81% - 10 8; 7180% - 6 7; 6170% - 5; 51 60% - 4;
050% - 1 3 (All in a scale of 1 to 10)
** Achievement More than 96% - 10, 91-95% -9, 81-90%-8, 71-80%-6 to 7, 61-70-4 to 5, less than 60% -1

Revision No 00
Date 22.04.04
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ECC DIVISION Project Quality Plan R.No:0
R OPR 02 F 01 Page 01 of 01
PROJECT TITLE: SAHARA STAR-MUMBAI

*** Progress / product related Less 2 points, House keeping less 1 point, Statutory problem less 1.5 point

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
QUALITY MANAGEMENT
LARSEN & TOUBRO LIMITED SYSTEM
Project Quality Plan R.No:0
ECC DIVISION R MIS 01 F 03 Page 01 of 02
PROJECT TITLE: SAHARA STAR-MUMBAI

NAME OF THE PROJECT : MONTH :

REGION :

MONTHLY REPORT
1. COST OF QUALITY AS BOOKED IN COST CODE 4000- REWORKS AND REPAIRS
Item Details of COST OF REWORK/ RECTIFICATION **
Description non- Labour Material Plant Specialised Sub total Remarks
conformity agencies
FTM FT FTM FT FTM FT FTM FTS FTM FT
S S S S

TOTAL

COST OF QUALITY RATIO = Cost of Quality x 100 / sales = _________________ %

** All work (whether payable / unplayable to S/C) should be included.

2. PRODUCTIVITY (WORKMEN)

Sl Item Item description Total Productivity Data-Labour Ratio Method adopted for
No code Qty Quantity Man-hours Productivity of SL/ work done
till date (till date) Man-hour / USL (Combination of
unit equipment used)
1 2 3 4 5 6=5/4
A Excavation except rock
B Back filling
C Mixing / placing
Concreting
D Form work
E Reinforcement steel
F Brick work
G Plastering
H Structural steel
STRUCTURAL
STEEL
I Fabrication
J Erection
PIPING
K Fabrication

L Erection

3. PRODUCTIVITY (EQUIPMENT)
Sl Item P&M -data with Quantity*
No code Equipment Qty till date Machine months till date Remarks
used
A Compressor
B D.G. set
C Ice
plant/Refrigeration
D Loader/Excavator
E Grouting Machine
F Crusher
G Duty cycle crane/
Lifting Cranes
H

Legend: M'Hr- Man hour, FTM- For the month, FTS- For the site, SL- skilled Labour, USL- Unskilled Labour.
* P&M involved in direct work and productivity related to sub work of particular main item.
Mention type of soil, type of structure in remarks.

Revision No 00
Date 22.04.04
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ECC DIVISION Project Quality Plan R.No:0
PQP / 7.2 Page 01 of 02
PROJECT TITLE: SAHARA STAR-MUMBAI

7.2 Customer Related Process

7.2.1 Determination of requirements related to the product

The contract review shall be done to determine the customer requirements related to the product at HQ
and / or Region by Tendering department and it is communicated to site through kick off meeting by
tendering department.

7.2.2 Review of requirements related to the product

Objective: To maintain a procedure for review and communicate to the customer regarding the product
and related processes.

Sl. Procedure description Responsibility Reference Output Output

No. document / Record/ Record
data Document distribution
1. Review contract for mile stones, PI, Planning Contract
deliverables and other Engineer documents
requirements
2. Receive change order instructions Project Customer
(COI) from customers (customer incharge correspondence
initiated change orders)
3. Identify conditions different from Planning Events & COR
bid stage conditions and which Engineer conditions
needs change. Initiate change necessitating
order request and / or receive changes
Change order instructed from
customer for the changes initiated
by the customer.
4. Assess the implications of cost , Planning Contract
time, Product quality and safety Engineer documents,
attributable to the change order changes and
instruction and finalize with PI site conditions
5. Inform SPM / BUH for proposed Project Notes on draft
change order request if required. incharge
6. Submit change order request Planning Change order Customers
(COR) to the customer together Engineer, PI Request representative
with necessary supporting dossier. QSF/7.2/F05
7 Obtain customer approval after PI, Planning Contract Notes from SPM
necessary discussion and Engineer document customers/
finalization. Approved
invoicing
8. Receive change order from the PI Customer SPM
customer. correspondence
9. Maintain Change order register. Planning Register
Engineer format
QSF/7.2/F07
Table 7.3: PROCEDURE FOR REVIEW OF REQUIREMENTS RELATED TO PRODUCT

Revision No 00
Date 22.04.04
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ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI QSF / 7.2 / F 01 Page 01 of 01

7.2.3 Customer communication

Sl Procedure description Responsibility Reference Output Output

No document / Record/ Record
data Document distribution
1. Prepare submittals for the Planning Contract Customer Customers
customer as per master list. Engineer Document, submittals representative
Submit to customer after internal Inputs from QSF/7.2/F01
approvals departments
2. Attend weekly & monthly PI, Planning Standard MOM Customers
meetings and furnish required Engineer, agenda, Weekly/ QSF/7.2/F03 representative,
information, discuss relevant HODs monthly reports HODs, HQ &
points if required contractually. submitted RO as relevant

3. Prepare, review with site Planning Inputs from

management and furnish Project Engineer various
status reports to customers - departments
Daily, weekly, monthly,
milestones, Checklist for handing
over as per contract.
4. Follow PQP/8.2.1 for Handling PI PQP/8.2.1
Customer complaint.
5. Obtain written confirmation for Planning Verbal QSF/7.2/F04
verbal instructions given by Engineer instructions of
customers representatives customer

Table 7.4: PROCEDURE FOR CUSTOMER COMMUNICATION

MASTER LIST OF SUBMITTALS

Submittals* Preparation by To submit before

Invoicing procedure
Invoicing milestone report
Fixed asset report
Planning & scheduling
Progress measurement
Project Execution Plan
Construction Execution Plan
Construction Equipment mobilization Plan
Construction facilities
Hygiene, Medical care & evacuation
Construction personnel accommodation
Contractor offices
Contractor communication systems

Revision No 00
Date 22.04.04
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ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI QSF / 7.2 / F 01 Page 01 of 01

Note:
* Submittals mentioned in table are some of example. Please go through contract document, Minutes and
prepare site-specific submittals.

MINUTES OF MEETING

Ref: Date:

Date of meeting:

Venue of meeting:

Type of meeting: Weekly/ Monthly/ Customer requested/ L&T requested (Strike whichever is not applicable)

Participants: Customer Side Participants: L&T

Sl Action by
Action Plan
.No. Person Date

____________________________
____________________________
Project Manager/ Representative Project Manager/ Representative
Customers side L&T

CONFIRMATION OF VERBAL INSTRUCTIONS

Name of the Project:

Contract:
Request No. CVI: _______
We request your confirmation of your verbal instruction as follows:
Subject:
Reference:

BOQ ____; Specification: _; Drawings: ___; Others:_

Verbal Instruction given by Mr ________________ of customer/ consultant on __________ (date)

Initiated by Department Head Project incharge

Signature: Signature: Signature:
Name: Name: Name:
Department: Department: Department:
Date: Date: Date
(For use by the Customer)

Confirmation by the Customer Representative/ Project Manager of the customer

Customer Representative Customer Project Manager

Signature: Signature:

Date: Date:

CHANGE ORDER REQUEST (COR)

Name of the Project:

Contract:
Reference COI No. ____________ & Date _____________ (if Customer Initiated Change Order)
Request No. COR: _______ Date: ______________
We request your approval for the CHANGE ORDER as follows:
Description of the Change

Basis for compensation & payment schedule (Supporting dossier to be attached or submitted within a week from
sending this COR)

Modifications, if any, to the Work Time Schedule, to be assessed as per Contract

Department Head Project incharge

Signature: Signature:
Name: Name:
Department: Department:
Date: Date
(For use by the Customer)
Feedback by the Project Manager of the customer

a) On the suggested Change (if L&T initiated):

b) On basis for compensation & payment schedule:

c) On Work Time Schedule Modification:

d) Product Quality
Signature & Date of Customers representative

(After Final Agreement of both parties two originals signed & retained by each party)

Change order reference Number:____ Date: _

a) Change:

b) Basis for compensation & payment schedule:

c) Work Time Schedule Modification:

Contractor Customers representative

Signature: Signature:

Date: Date:

REGISTER OF CONFIRMATION OF VERBAL INSTRUCTIONS

Number Date Subject Action

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PROJECT TITLE: SAHARA STAR-MUMBAI QSF / 7.2 / F 07 Page 01 of 01

REGISTER OF CHANGE ORDERS

Change Date & COR submitted Description of Change Order Present

Order Reference of reference Change reference Status**
Request customer # number of L&T number of
Serial No. customer

# - to give Customer COI reference or to mention L&T initiated as appropriate

** (1) COR yet to submit (2) COR submitted & feedback awaited from Customer (3) Under discussion with customer
(4) Change Order issued

7.3 DESIGN AND DEVELOPMENT

A. Design & Construct Contracts .

OBJECTIVE: To establish and maintain a procedure for Review of outputs in order to meet
contractual requirements
SCOPE: Design and construct contracts (Table 7.5)
Sl Procedure description Responsibility Document Record Record
No distribution
1 Review contract document, drawings Planning List of
used during tendering stage and Engineer Inadequacies
prepare inadequacies to meet
construction practices / codes.
2 Seek customer clarification based on Planning Notes EDRC/
inadequacies list and inform to EDRC / Engineer Design
Design agency agencies
3 Prepare salient futures that have PI Notes EDRC/
commercial implications if Tender Design
Drawings, specifications are deviated / agencies
altered and inform to EDRC / Design
agencies.
3 Co-ordinate with EDRC / design Planning Notes
agencies and give clarification or Engineer
inputs in consultation with customer.
4 Involve with EDRC/ Design agencies PI Notes
during customer meeting for design
reviews if tender conditions or
drawings to be modified.
5 Receive drawings from EDRC / Planning Drawings Notes
Design agencies and review with Engineer
Tender drawings/ specifications &
related other drawings. If any
deviations inform EDRC / Design
agencies for necessary action.
6 Receive revised drawings and check Planning Drawings
corrections are incorporated (after Engineer
customer approval if necessary).
7 Issue good for construction drawings Planning PQP/4.2.3
as per procedure for document control Engineer
6 Use procedure for contract review as Planning PQP/7.2
applicable Engineer
Table 7.5: PROCEDURE FOR DESIGN & CONSTRUCT CONTRACTS

B. Construction Contracts

Objective: To establish and maintain a procedure for Review of outputs in order to meet contractual
requirements.

Scope: The scope under this clause is limited to design of temporary works that facilitate construction of
permanent works. (Table 7.6).

Step Procedure description Responsibility Reference Record / Record

No document Document distribution
/ data
1 Identify special areas, which Planning Tender Notes / List CM, SPM,
requires Construction Engineer Documents CMPC /
methodology from CMPC . Agency
Region
2 Place order on CMPC to provide Planning Tender Notes RPM
design and drawings for Engineer documents,
temporary work Drawings,
Specifications
3 Review design at various stages Planning - Notes
as agreed with CMPC. Provide Engineer
additional inputs as required.
4 Estimate cost, time of scheme, Planning - Notes
compare with ACE provision. Engineer
5 Accept design if step 4 is Planning - Notes
acceptable. Engineer
6. Seek customer approval Planning - Notes
wherever required as per Engineer
contract.

Table 7.6: PROCEDURE FOR DESIGN OF CONSTRUCTION CONTRACTS

7.4 PURCHASING

Objective: To establish procedures for site, Regional office & HQ purchases and define boundaries.
Sl. Procedure description Responsibility Reference Output Output Record
No document / Record/ distribution
data Document
A Supply Items procured from HQ/ Region
1 Receive Kick off meting minutes on PE Drawings/ Minutes of
procurement strategy on items to be Specifications, kick off
procured from HQ, Region and site. Contract meeting.
documents
2 Send detailed construction program PE Construction SPM/ BU Head
indicating delivery schedules to HQ / program and
Regions. delivery
schedule (S6)
3 Receive data sheet / brochures from PE Data sheet Customer
HQ / Region and submit to
customer for approval if required
contractually.
4 Inform customer approval status to PI Notes SPM / BU Head
HQ / Region if any.
5 Receive Purchase order (Duplicate PE PO Copy SPM / BU Head
copy) and check the adequacies,
delivery status dates and inform
deviations if any to HQ / Region for
action.
6 Follow-up with purchase department PI Notes Vendor / SPM /
in case of delay. BU head / Purchase
Receive materials and check department
inspection report, MTC and Physical
condition of materials and inform
concerned personnel of the
deviations / damages if any.
7 Follow corrective action if needed PI PQP/8.5.2
B Construction Materials procured from HQ / Region
1 Follow step A-1 Planning Engineer
2 Send S6 with ACE provisions and list Planning Engineer Drawings/ S6 BU Head / SPM
of approved vendors (contractually Specs Statement
agreed) to Purchase department for
HQ / Regional procurement
3 Raise Purchase requisition for Planning Engineer Drawings / PR
materials indicating approved Specs.
vendors agreed in contract,
Specification of the product,
inspection and acceptance criteria,
delivery schedule and requirements
of QMS.
4 Forward to Materials Dept through PI / Store keeper ACE PR List Purchase
SPM for purchase. department

Revision No 00
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ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / 7-4 Page 02 of 03

Sl. Procedure description Responsibility Reference Output Output Record

No document Record/ distribution
/ data Document
5 Follow-up with purchase department Store keeper Inspection
in case of delay. & testing
Receive materials and check the plan
conditions along with QC Engineer
C. Construction Materials procured from Site
1 Follow step A-1 Planning Engineer
2 Identify vendors for material Planning Vendors list
procurement based on source of Engineer / store
supply and capability of supply. keeper
3 Prepare comparative statement PI Cost SPM
and select capable vendor. comparison
statement
4 Take rate approval from SPM for PI Note
material procured from site
5 Raise Material request indicating Planning Engineer/ Drawings / Register PI
specifications. Specs.
6 Approve MR and send to Stores PI Register
7 Raise PO on the approved vendors Store keeper PO
with detailed specification of the
product, quantity, inspection and
acceptance criteria, delivery
schedule and requirement of QMS
and send to PI for approval
8 Approve PO and send to Stores for PI PO
procurement
9 Check Quality of material at Store keeper Inspection
Vendors premises or on receipt at & testing
site (Material incorporated in
Product)
10 Accept approved materials or PQP/8.3
Follow procedure for Control of
non-conforming products
D. SERVICES / SUB-CONTRACTS
1 Receive Kick off meting minutes on PI Drawings/ Minutes of
strategy on subcontracting to be Specifications kick off
initiated by HQ and Regional Office , Contract meeting.
and site. documents
2 Obtain item rate approval from PI Approval
SPM notes
3 Identify potential agencies based SPM/PI
on previous performance and
assessment.
4 Screen the Sub-contractors based PI QSF/7.4/F 01
on Technical / Financial
competence

Revision No 00
Date 22.04.04
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ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / 7-4 Page 03 of 03

Sl. Procedure description Responsibility Reference Output Output Record

No document Record/ distribution
/ data Document
5 Obtain Quotes from above parties PI
and Negotiate
6 Place order on the party offering PI PO,
best technical and commercial Comparative
terms after obtaining approval from statement.
appropriate authority
7 Evaluate the Sub Contractors PI QSF/7.4/F 02
periodically.
8 Update master list of Specialised PI R SCM 01 F
contractors / sub contractors 04
9 Prepare performance report of PI R SCM 02 F
Specialised contractor frequency 03
decided by SPM or Every quarter.

Table 7.7: PROCEDURE FOR PURCHASING

Revision No 00
Date 22.04.04
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LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
QSF/7-4-2 /F 01 Page 01 of 01
PROJECT TITLE: SAHARA STAR-MUMBAI

CEMENT RECEIPT INFORMATION NOTE

(To be initiated by Stores Department)

PROJECT :

DATE OF RECEIPT : TRANSPORT BY

LORRY / WAGON :

SUPPLIER NAME : VEHICLE NO. :

DC NO. : NO. OF BAGS :

MR NO. : UNLOADED AT :

PO NO. : WITNESSED BY :

1. BRAND OF CEMENT :

2. TYPE OF CEMENT : OPC 33 GRADE / OPC 43 GRADE / OPC 53 GRADE / IRS T-40 /
PPC / SULPHATE RESISTING / SLAG.

3. RECEIVED MANUFACTURER CERTIFICATE: YES / NO

4. INFORMED QA ENGINEER: YES / NO

STORE KEEPER

NOTE: This should be filled by storekeeper for each lot received and sent to Planning Engineer the same day. This
can be in the form of register.
Abbreviations used:
DC - Delivery Challan
MR - Material Request
PO - Purchase Order
OPC - Ordinary Portland Cement
PPC - Portland Pozzolona Cement
IRS T 40 - Indian Railway Sleeper Grade Cement

Revision No 00
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ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI QSF/7-4-2 /F 02 Page 01 of 01

COARSE AGGREGATE RECEIPT

(To be initiated by Stores Department)

SITE SIZE
VEHICLE QUANTIT LOCATION
DATE TIME SUPPLIER QUARRY
NO. Y m3 UNLOADED

TOTAL

STORE KEEPER

Note: 1. This should be filled in immediately on receipt.

2. This should be in Register Form.
3. Maintain separate Register for each size.

FINE AGGREGATE RECEIPT

(To be initiated by Stores Incharge)

SITE SIZE
VEHICLE QUANTIT LOCATIO
DATE TIME SUPPLIER QUARRY
NO. Y m3 N

TOTAL

STORE KEEPER

Note: 1. This should be filled in immediately on receipt.

2. This should be in Register Form.

Revision No 00
Date 22.04.04
Approved & issued by
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LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI QSF/7-4-2 /F 04 Page 01 of 01

REINFORCEMENT RECEIPT INFORMATION NOTE

(To be initiated by Stores Incharge)

PROJECT :

DATE OF RECEIPT : VEHICLE NO. :

MANUFACTURER NAME: SUPPLIER NAME :

DC NO. : QUANTITY IN TONNES :

MR NO. : UNLOADED AT :

PO NO. : WITNESSED BY :

1. TYPE OF REINFORCEMENT

2. SIZE OF REINFORCEMENT

3. RECEIVED MANUFACTURER CERTIFICATE: YES / NO

4. INFORMED QC ENGINEER : YES / NO

STORE KEEPER

NOTE: This should be filled by Storekeeper for each lot received and sent to Planning Engineer the same day. This
can be in the form of register.

Abbreviations used:

DC - Delivery Challan
MR - Material Request
PO - Purchase Order

(To add receipt notes for (Drilling steel, explosives, detonators, spare parts, fuel & lubricants, )

Revision No 00
Date 22.04.04
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ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI QSF/7-4-2 /F 05 Page 01 of 01

GENERAL MATERIAL RECEIPT INFORMATION NOTE

Sl.N Material specification Make Size / Order / Test Weight Remarks
o dimension delivery certificat
s No. e / Heat
No

Store Keeper

Date:

Revision No 00
Date 22.04.04
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LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R No. 2
PROJECT TITLE: SAHARA STAR, MUMBAI QSF/7-4 /F 01 Page 01 of 13

Sub Contractor Screening format

S.NO. FIELD DESCRIPTION SIZE INPUT

( letters )
1 Name of the 100
Organization**
(Please do not start with M/s,
Dr , Mr, etc... )
2 Regd. Office Address** 150

3 Contact Person 50
4 Telephone Number 25
5 Zip/ Pincode** 15
6 E-Mail** 25
7 Valid PAN Number / GIR 10
No. ** (Enclose if available) **
Give number if ------
--------
applicable
Applied For
N.A. (Not Applicable)
8 IT clearance certificate ** 15 (Enclose if available) **
9 CST (if available) (Enclose)
10 LST (if available) (Enclose)
11 Excise Registration ( if (Enclose)
available)
12 Excise Control Code (if (Enclose)
available)
13 SSI (if available) (Enclose)
14 SSI Validity Period From (Enclose)
( if SSI available)
15 SSI Validity Period Up to (Enclose)
( if SSI available)
16 Organization type ** (Enclose)**
(Associate, Foreign Company, Govt., Joint
Venture, Partnership, Private, Proprietary,
PSU, Public, Subsidiary, OTHERS )
17 Payment in favour of** 50
18 Bank Name** 50
19 Bank Address** 50

20 MICR / Bank Branch 9

Code**
21 Account No. ** 15
22 Preferred Login Name** 15

Revision No 00
Date 22.04.04
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LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R No. 2
PROJECT TITLE: SAHARA STAR, MUMBAI QSF/7-4 /F 01 Page 01 of 13

23 Regional office of ECC

HQ-Chennai Ahmedabad
where you will submit the
hard copies of your Bangalore Chennai Delhi
application for Hyderabad Kolkata Mumbai
registration **
Pithampur Pondy Kanchipuram

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
QSF/7-4 /F 01 Page 02 of 13
PROJECT TITLE: SAHARA STAR-MUMBAI

(**Mandatory Data - to be filled in and supporting documents enclosed )

Sub-contractor Category
Labour contractors (Labour supply)
Labour contractors (PRW)
Sub-contractor with labour, materials and / or
equipment
Sub-Contractor for P&M maintenance
Sub-Contractor for Hiring out equipment
Sub-Contractor for transport of materials, P&M and
Personnel
Name of the Owner/ Directors/ Chief Executive 50
Telephone Number
P.F. Registration Number 15 (Enclose if available)

Workmen's Compensation Policy No. 15 (Enclose if available)

Bank solvency Enclose if available
Bankers Credit Limit Enclose if available
Reference No. of application document hard copy
Registration with any other body Enclose , if available
ISO Certification (if available) (Enclose)
Quality Assurance/Quality Plan of the organization (Enclose if available)
_________________________________________________ (Enclose if available)

Safety procedure manual/Plans of the organization

BUSINESS AREA (As per Business Codes attached)

DISCIPLINE (As Per Discipline Code attached)

SKILL GROUP (As Per Skill Group Code attached)

SUB SKILL (As Per Sub Skill Code attached)

ANNUAL TURNOVER OF PAST FIVE (5) YEARS (Attach copy of annual reports / Certificates of
turnover)
S.No Year Turnover (Rs. In Lakhs) Remarks)
1
2
3
4
5

PREVIOUS EXPERIENCE IN INDIA/ OVERSEAS OF PAST FIVE (5) YEARS (Attach copy of WO and Completion
Certificates / Final Certified copy of Invoice
Sl. Project/ Coun State, if in Client/ Disc Group Sub WO Duration Job Code if
No. Job try India Lead iplin skill skill Value of Job in ECC work
Site (50) Contrac e (Rs. months (15)
(50) tor(50) Lakhs)
1

JOBS IN HAND (Attach copy of WO)

Sl. Project/ Coun State, if in Client/ Disc Group Sub WO Duration Job Code if
No. Job try India Lead iplin skill skill Value of Job in ECC work
Site (50) Contrac e (Rs. months (15)
(50) tor(50) Lakhs)
1

B. LABOUR MOBILISATION CAPACITY

Sl. No Workmen category Peak Mobilization Source country Source State
Capacity (50)
numbers
1 Highly Skilled

2 Skilled

3 Semi Skilled

4 Unskilled

EQUIPMENT OWNED AS ON DATE

Sl.No Equipment ( Category / Class ) Capacity / Make (50) Nos. Owned
1

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI QSF/7-4 /F 01 Page 04 of 13

DETAILS OF KEY PERSONNEL ON ROLL

Sl.No Name(s)of the person(50) Position Qualification(50) Experience (Years)
1 Owner/ Proprietor
2 Partner(s)
3 Director(s)
4 Chief Executive

Sl.No Positions Number of persons

< 5 Years of 5 to 10 years > 10 years of Total no. of
experience experience experience persons
1 Engineering Managers (with
Engineering Graduation &
above)
2 Engineers (with Engineering
Diploma)
3 Other technical staff (ITI or
other certifications)

Any court cases / Arbitration cases pending YES / NO

(If yes, please furnish details in Hard copies)
Any incidence of suspension / abandonment of work (in last 5 years) YES / NO
(If yes, please furnish details in Hard copies)
Are you or any of your Partners / Directors already registered with us in other individual name /
organisation name YES / NO
(If yes, please furnish details in Hard copies)
Any other relevant data (Furnish in Hard Copy)

REFERRED BY (If any)

(Name, Designation, Address, Telephone No.) YES / NO
(If yes, please furnish details)

DECLARATION

We hereby declare that the above mentioned statements are true and in case of any false
statements and / or misrepresentation on our behalf, our registration will be liable to be withdrawn
by Larsen & Toubro Ltd ECC Division.

We also accept that the registration is not a promise, in any form, by Larsen & Toubro Limited -
ECC Division for award of any job. We also agree to submit this form duly filled in, sealed and
signed in hard copy with all enclosures as aforesaid to the Section Head, Resource Department at
the Regional Office of ECC Division as indicated above.

This Portal is governed by the Terms & Conditions laid in the IT Act, 2000 & the Copyright Act,1957,
The Indian Contract Act, 1872 and/or other applicable laws of India and users are automatically
agreeing to abide by all Terms & Conditions of the act. Any unauthorized usage of this portal is a
legal offence.

Date Authorized Signature & Name of Sub-Contractor with Seal

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI QSF/7-4 /F 01 Page 05 of 13

CODIFICATION
There are four (4) codes of work through which the sub-contractors can be filtered
- BUSINESS AREA CODE
- DISCIPLINE CODE
- GROUP SKILLS CODE
- SUB SKILL CODE
BUSINESS AREAS
- Institutional & Commercial buildings
- System housing & Industrial structures
- Nuclear power projects
- Hydro power projects
- Ports & Harbours
- HighwaysAirports
- Power plants - Thermal & others
- Hydrocarbon projects
- Oil, gas & product pipelines
- Mineral & Metal projects
- Bulk material handling
- Water supply & effluent treatment
- Electrical, Instrumentation & Communication
- Transmission lines
- Railway projects
- Developmental projects (BOT, BOOT, BOLT, BOOST, BOO)
- Bridges
- Building Products
- Property Development
DISCIPLINES
- Civil
- Mechanical
- Electrical & Instrumentation
- Integrated (any combination of the above)
- Plant & Machinary
- Transport of Materials, P&M, Personnel
CIVIL

Ground Engineering (group skill)

- Survey
- Soil Investigation
- Site Leveling
- Excavation & shoring, Blasting
- Anti Termite Treatment
- Waterproofing work
- Piling work
- Diaphragm wall Sub skills
- Drilling/Grouting/Anchoring
- Well sinking
- Caissons
- Dewatering
- Ground Improvement
- Tunneling
- Dams, dykes, reservoirs and canals
- Dredging

Concrete, formwork & reinforcement works

- Formwork
- Reinforcement, embedment & inserts
- Concreting
- Pre-stressing work
- Pre-casting work
- Guniting
Masonry/ Plastering & Finishes
- Brickwork
- Flooring
- Plaster, Building Finishes &Painting
- False ceiling/ False flooring/Partitions
- Stone cladding
Doors, Windows & Roofing
- Steel Doors & Windows
- Aluminum Doors & Windows
- Wooden Doors & Windows
- Doors & Windows (Other than Steel/Aluminum/Wooden)
- Glazing work
- Woodwork/Interiors
- Glass wall work
- Ironmonger
- Stainless steel work
- Structural Glazing/Al. cladding
- Poly-carbonate roof sheeting
- Space Frames
Roads, runways, railways & marine works
- Runways
- Marine works
- Railway construction
- Road works
- Mechanized Mining (with blasting license)
- Crushing of aggregates with crushers
- Asphalt paving
- Bases & Sub-bases
- Earthwork in embankment
- Cross-drainage works
- Bridges and Flyovers
- Rehabilitation of Bridges
- Maintenance of Roads
Area development
- Horticulture/Landscaping
- Miscellaneous area improvement works
- Swimming pools
- Sports tracks
- Tennis/ badminton court
- Golf course
- Demolition
- Restoration work
Water supply, plumbing & drainage work
Testing for civil works

Operation & maintenance

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI QSF/7-4 /F 01 Page 07 of 13

MECHANICAL
Structural work
- Shop fabrication
- Site fabrication
- Erection & cladding work
- Special fabrication work(fabricated technological structure / equipment etc )
- Sand Blasting, painting and galvanizing
- Chemical cleaning
Building equipment & automation
- Kitchen Equipment
- Laundry Equipment
- Building Automation
- Automatic Fire Detection System
- Surveillance & security systems
- Building Electrical
- Lifts / Escalators / Travelletors
- Telephone/ Intercom network
- Public Address system
Equipment & piping
- Equipment Erection (stationery & rotary)
- Refractory work
- Piping fabrication & installation
- Cathodic protection
- Insulation
- Wrapping & coating
- Non-Destructive Testing
- Post weld Heat Treatment
- Re-vamping work
Gas piping & equipment
- Industrial/ Medical Gases and LPG piping
- Medical/ Laboratory Equipment
HVAC & related works
Fire Fighting & Fire Protection
Testing & commissioning
O&M of mechanical works
ELECTRICAL & INSTRUMENTATION
Power distribution
- Erection & Commissioning of electrical equipment (Static & Rotary)
- DP structures & transformers
- Power control Centers & Distribution boards
- Power wiring , Underground cabling & Termination
- Lighting
Power transmission - tower erection and stringing of conductor & earth wire/ OPGW
Railway electrification works
Instrumentation including Programmable Logic Controllers (PLC) & Distributed
Control System (DCS)
Telecommunication system - OFC laying/ OPGW stringing
Testing & commissioning
O&M of electrical works

PLANT & MACHINARY

Plant & machinery - Hiring
- Concreting Eqpt-Major
- Concreting Eqpt-Minor
- Conveyance Vehicles
- Cranes
- Earth Moving Eqpt
- Haulage Vehicles
- Heavy Cranes
- Material Handling Eqpt
- Minor Eqpt
- Office Eqpt
- Piling Eqpt-Major
- Piling Eqpt-Minor
- Pipe Laying Eqpt
- Power Generators
- Quarry Eqpt
- Road Making Eqpt
- Slip Form / Prestressing E
- Testing & Survey Eqpt
- Tower Cranes
- Transmission Line Eqpt
- Tunneling Eqpt
- Utility Eqpt
- Welding Eqpt
- Workshop Machinery
PLANT & MACHINARY Maintenance, Repair & Overhaul
Plant & machinery Maintenance, Repair & Overhaul
- Concreting Eqpt-Major
- Concreting Eqpt-Minor
- Conveyance Vehicles
- Cranes
- Earth Moving Eqpt
- Haulage Vehicles
- Heavy Cranes
- Material Handling Eqpt
- Minor Eqpt
- Office Eqpt
- Piling Eqpt-Major
- Piling Eqpt-Minor
- Pipe Laying Eqpt
- Power Generators
- Quarry Eqpt
- Road Making Eqpt
- Slip Form / Prestressing E
- Testing & Survey Eqpt
- Tower Cranes
- Transmission Line Eqpt
- Tunneling Eqpt
- Utility Eqpt
- Welding Eqpt
- Workshop Machinery

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R No:0
PROJECT TITLE: SAHARA STAR-MUMBAI QSF/7-4 /F 01 Page 09 of 13

TRANSPORT OF MATERIALS / P&M / PERSONNEL

Transport of P&M
Transport of Construction Materials
Transport of Personnel

A. LIST OF EQUIPMENTS
Concreting Eqpt-Major Batching Plants
Cement Pumps
Concrete Placers
Concrete Pump
Mini Batching Plants
Transit Mixers
Concreting Eqpt-Minor
Block-Making
Concrete Flooring & Polishing Mach
Concrete Loader
Concrete Mixers
Concrete Placers
Mini Shotcrete machine
Tile Saw
Weigh Batchers
Conveyance Vehicles
Ambulance
Bus
Cars
Jeep
Motor Cycles
Cranes - Crawler Mtd.
Cranes
Cranes - Tyre Mtd.
Hydraulic Cranes
Mechanical Cranes
Earth Moving Eqpt
Backhoe Loader
Dozers
Excavators
Rock Breakers
Wheel Loaders
Haulage Vehicles
Explosive Van
Front End Dumpers
Tippers
Tractors
Trucks & Trailers
Heavy Cranes
Heavy Cranes

Material Handling Eqpt

Barge
EOT / JIB Cranes
EOT Cranes
Fork Lifts
Gantry Cranes
Grab
Heavy Lifts
Hoist & Winches
Minor Eqpt
Air-Heaters
Auger
Boat
Colcrete Mixer
Diesel Pump
Fab-Mould/Mach
Foam Generators
Grinders
Lighting Masts
Mini Compactors
Oil Filter
Power Transformers
Pumps
Rock Splitter
Soil Displacement Hammers
Stone Polishing Machine
Strand Pusher
Airconditioning
Passenger Lifts
Piling Eqpt-Major
Diaphragm Walling Eqpt
Pile extractor
Piling Hammers
Piling Rigs
Piling Eqpt-Minor
Piling Winches
Pipe laying Eqpt
Bevelling Machine
Horizontal Drilling
Pay-Welder
Pipe Layer
Power Generators
PG
Quarry Eqpt
Bar Sizers
Blast Hole Drill
Conveyors
Crushers
De-Dusting Unit

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI QSF/7-4 /F 01 Page 11 of 13

Feeders
Impactors
Vibratory Screens
Wagon Drill
Road Making Eqpt
Asphalt Plants
Bitumen Sprayers
Emulsion Plant
Kerb Casters
Motor Graders
Pavers
Pneumatic Rollers
Road Rollers
Soil Stabilisation
Vibratory Rollers
Slip Form / Prestressing E
Prestressing
Slip Form
Testing & Survey Eqpt
Civil Testing Eqpt
Survey Instruments
Tower Cranes
Tower Cranes
Transmission Line Eqpt
Bycycle
Tensioner
TL Compressor
TL Puller
Trencher
Tunneling Eqpt
Boltec
Boomer
Grouting M/c
Locomotive
Rock Shovel
Shotcrete
Tunnel Dumpers
Wagners
Utility Eqpt
Air Compressors
Boilers
Chilling Plant
Core Drill
Ice Plant
Weighing Eqpt
Welding Eqpt
Welding - Special
Welding Generators
Welding Rectifiers

Welding Transformers
Workshop Machinery
Bar Bending
Bar Cutting
Blade Sharpener
Chamfering
Circular Saw
Circular Saw/Planers
Concrete Saw
Drilling Eqpt
Flame Shape Cutting Machine
Grinding
Hydraulic Press
Lathe
Lifting Jacks/Track Press
Pipe Cutting Machine
Pipe Cutting/Threading Machine
Planers
Plasma/Plastic Cutting Machine
Plate Bending
Power hacksaw
Ramp
Saw/Cutter
Shapers
Torque Wrenches
Tyre Changer
Washer
Wheel Aligner
Wire Straightener

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT
ECC DIVISION SYSTEM
Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI
QSF/7-4 /F 01 Page 13 of 13
Application Sl. No.
Date of Application:
(**Mandatory Data - to be filled in and supporting documents enclosed )
B. BRANCH DETAILS
SIZE
S.NO. FIELD DESCRIPTION (LETTERS) INPUT
1) Mandatory Data
1 Address * 150
2 City * 25
3 State 25
4 Country 25
5 Zip Code * 6
6 E-mail * 50
7 Preferred Login Name * 25
8 Valid PAN Number / GIR No. ** 10
Give number if (Enclose if available) **
applicable ------
Applied For --------
N.A. (Not Applicable)
9 CST ( If registered ) 50
10 LST ( If registered ) 50
11 SSI ( If registered ) 50
12 SSI validity from period DATE
13 SSI validity upto period DATE
14 Payment in favour of * 50
15 Bank Name * 50
16 Bank Address * 50
17 MICR / Bank branch Code * 9
18 Account Number * 50
19 You are nearest to which L&T -ECC
Division's Regional office *
(HQ-Chennai, Ahmedabad, Bangalore,
Chennai, Delhi, Hyderabad, Kolkata,
Mumbai, Pithampur, Pondy, Kanchipuram,
Overseas )
2)General Data
20 Contact Person 1 50
21 Designation 25
22 Contact Person 2 50
23 Designation 25
24 E-Mail 2 50
25 Phone 8
26 Fax 8
27 Excise Registration ( If avaliable ) 50
28 Excise Control Code 50
( If avaliable )

Date Authorized Signature & Name of Sub-contractor with

Seal

ABSTRACT OF VENDOR PERFORMANCE EVALUATION (Subcontractors)

Project:
Location:

Sl. Description S/c name Value of Work Areas Performance Remarks

No. of Works & Address done (in Lacs) worked 1 2 3 4 5 6 7 8 9 10

Codification for Performance Evaluation

1. Compliance to construction schedule 6. Co-operation with supervisor
2. Capability with materials and own resources 7. Utilization of the company's resources (judicious and
efficient way)
3. Quality of materials used 8. Control over workmen / resources
4. Compliance to work methodology 9. Control on materials issued to him
5. Compliance to labour regulations 10. Safety record

Performance
A: Very Good (90% to 100%) C: Some Improvement needed (50% - 70%) E: Unacceptable (>30%)
B: Good (70% - 90%) D: Major improvement needed (30% t- 50%)

PI/ Dept Head

Signature
Date

Sub-contractor quarterly performance for -----------

Job Description Job Site
Business Unit Subcontractor Category
Subcontractor Name
Phone Date of Review
WO Number WO Description
WO Date WO value
WO Start Date WO end date
Actual start date Virtual Completion date
Want Quarterly Performance rating Yes / No

S. NO Area of performance A-Very good B-Good C-Average D-Poor

(90% -100%) (70% -89%) (60% -69%) (less than 60%)
1 Safety Record

2 Ability to mobilize at short

notice
3 Labour productivity

4 Control over wastage of

materials
5 Control over workmen

6 Judicious & efficient

utilization of ECCs
resources
7 Co-operation with other

agencies
8 Compliance to labour

regulations

Remarks:

7.5 PRODUCTION AND SERVICE PROVISION

7.5.1 Control of production and service provision

1. OBJECTIVE: Prepare the work methods required to carryout the project execution under controlled conditions to
meet the project requirements (Table 7.8).

Sl. Procedure description Responsibility Reference Output Output

No. document / Record/ Record
data Document distribution
1 Ensure the availability of Section Contract document,
information to describe the Engineer
characteristics of product
2 Prepare work methodology / work Section List of Method Method
instruction as necessary and seek Engineer statements statement
customer approval if contractually QSF/7.5.1/F01
agreed.
3 Provide suitable equipment to Section S3 Method
perform work. Engineer statement
4 Implement the work method and Section PQP/8.2.4,
monitor & measure at control Engineer ITP
points
5 Use calibrated measuring devices Relevant Section 8.2.4, Method
and check as per Inspection and section PQP/7.6 statement
testing plan / calibration records. engineer
6 Record the measurement / Test Section Records
results in the Quality formats Engineer
specific to the work methods
7 Preserve the intermediate / Final Section
product until handover Engineer
8 Handover the product to the Section Notes
customer and record Engineer
9 Identify areas for post delivery Engineer Method SPM
checks. statement
Table 7.8: PROCEDURE FOR CONTROL OF PRODUCTION AND SERVICE PROVISION

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / 7-5 Page 02 of 03

QSF 7.5.1/ F01

Method statements:

The organization has created a database of Work methods, Inspection & Test Plan and Formats for majority of the
activities. This database has been kept in FTP server for easy access to all the users.
Respective Section Engineers responsible for works prepare the method statements for the activities meeting the
appropriate design specifications, safety norms codes of practice as per contractual requirements and use after
obtaining approval from Customer/ consultant and append it to draft PQP for necessary approval.

METHOD STATEMENT FOR SURVEY WORKS

MS/SUR/01
OBJECTIVE: Set out the column center lines for all structures, Establish Bench Marks, Set out
Stations at locations that will not be disturbed by construction operations.
Tolerances for positions + 2mm. Levels + 3mm. Closing error + 5mm
REFERENCE: 1. Inspection and Test Plan LTCD/GL/QAP-001
2. Client / Consultant Approved Drawings
INSTRUMENTS: 1. Calibrated Theodolite, Level and Measuring Tapes
Sl. Procedure Responsibility Check By Record
No.
1 Refer to Drg. Take over Survey points Surveyor Site Engineer
from clients if available or seek reference
from customer. Run a traverse 1000mm
Parallel to base wall, construct 300 x 300
x 1000mm deep traverse stations with a
steel plate on top. Locate these for all
corners "Close the Traverse". (Put punch
marks on plate top)

2 Work out the Building Distances W.R.T Surveyor Site Engineer

this line. Plot structure boundaries to 1:50
Scale.

3 Prepare locations for control stations and Surveyor Site Engineer Format QF/SUR/01
benchmarks. Always close traverse. with survey layout
Establish joint record with consultant showing control
stations building wise

4 Construct Stations Planned vide Step 3 Site Engineer Site Engineer

similar to sketch in step 1

5 Conduct survey work as per plan. Keep Surveyor Site Engineer Format No.
records as per format QF/SUR/01 and QF/SUR/01 with
sketches of each day's work sketch showing how
setting was done

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / 7-5 Page 03 of 03

7.5.2 Validation of processes for production and service provision

Sl. Procedure description Responsibility Reference Output Output
No. document / Record/ Record
data Document distribution
1 Identify process which requires Section Contract document,
validation prior to use Engineer
2 Write work methods / ITPs Section PQP/7.5.1, 6.2.2, 7.1
detailing the equipment, Engineer
Personnel and record required
from database or by past
experience.
3 Select the appropriate Equipment, Section List of Skilled
personnel with identifications Engineer persons,
Equipment
4 Review and approve the process Section Records
at control points as defined in Engineer
work method
5 Wherever required do the full Section Mockups
scale or small scale mockups Engineer
6 Identify and as far as possible Section Method
match the conditions with the Engineer statement
established methods wherever not
possible due considerations /
adjustments must be done in the
method to take care of the
changed conditions.
7 Review the mockups/ works for Section Improvement
improvements Engineer plan
8 Revalidate the work methods to Section Test records
check if the planned results are Engineer
achieved.

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / 7-5-3 Page 01 of 02

7.5.3 IDENTIFICATION AND TRACEABILITY

OBJECTIVE: To establish, implement & maintain a procedure for proper identification & easy
traceability of materials received and maintained at site.

SCOPE: Items stored in stores & store yard

Sl. Procedure description Responsibility Reference Output Output
No. document / Record/ Record
data Document distribution
1 On receipt of incoming materials Store keeper DC/ Ship list. Planning
at site, check the quantity & Engineer
description of materials for
completeness of receipt as per
DC/ Ship list.
2 Identification of materials as per Store keeper
Table 1 and /or unique numbering
and keep record
3 Raise MRN and offer for Store keeper DC, MRN Region
inspection at site. Ship list
4 Inspection of materials and offer QC-Engineer
to customer if contractually
required and keep record of
findings.
5 Stack materials as per acceptable Store keeper List of
norms and at places earmarked. Materials/ Tag/
Display Board
6 Identify and stack materials Store keeper
separately for :-
- Approved
- Under inspection / Hold
- Rejected
7 Inform the concerned supplier Store keeper Inspection 1. PE
about rejection and arrange for report 2. Site
replacement. 3. Vendor
8 Keep records for issue of Store keeper Material
materials to :- indents
- Site Engineer
- Sub Contractor
- Customer
IN-PROCESS MATERIALS
1 Identify the stages for Site Engineer Work methods
identification of the product in
work procedures / ITP
2 In control points of procedure, Site Engineer Identification in
review the identification status of records like
the product and record wherever batch numbers
necessary the unique
identification numbers or codes

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / 7-5-3 Page 02 of 02

Sl. Procedure description Responsibility Reference Output Output

No. document / Record/ Record
data Document distribution
3 Incorporate all the identification Site Engineer Inspection
nos / codes recorded, in the final Records
product at time of handing over
to customer through necessary
documentation / manual for easy
traceability.
Table 7.8: PROCEDURE FOR IDENTIFICATION AND TRACEABILITY

QSF/7.5.3/F01
Table 1
IDENTIFICATION TRACABILITY
Material
Area Method Record Responsibility
Description
STORES &
Cement Board MRN/MTC Stores ______
LOCATIONS

Structural Steel Board MRN/MTC -do-

Re-bars Board MRN/MTC -do-

Consumable Board MRN -do-

Pipes, Fittings &

Board MRN/MTC -do-
Gratings

Electrical items Tag / * MRN/ -do-

Tools & Spares Tag / * MRN -do-

Add all other relevant items to the list

* Case marking / Name plate details

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / 7-5-4 Page 01 of 02

7.5.4 CUSTOMER PROPERTY

Products and materials supplied by the Customers will be handled in the same manner as products and
materials purchased by L&T-ECCD. Customer supplied materials will be handled as below;

- Stored / stacked as required by specification and will be properly identified

- All TCs supplied by the Customer will be preserved.
- If Customer supplies material without test certificates the same will be tested by L&T-ECCD prior
to acceptance.
- If the customer supplied materials does not have TC than L&T ECC has to obtain the same from
for the items, which cannot be fully tested at sites.
- If the material supplied fails to meet acceptable spec, the same will be informed to Customer in
writing with a request for further instruction
- Will be received, retained and issued for use in accordance with L&T materials / stores
procedure.
- Reconciliation statement for the above will be done on a monthly basis.

The Customer will be advised in writing of any loss, damage, incompleteness or other discrepancy
regarding any products supplied by them.

7.5.5 PRESERVATION OF PRODUCT

[HANDLING, PACKING, STORAGE AND DELIVERY]

Objective: To establish a procedure for Handling, packing, storage and delivery of materials ours and
also customer supplied.

Scope: All materials / supply items including customer supplied items/ materials

HANDLING

Sl. Procedure description Responsibility Reference Output Output

No document / Record/ Record
data Document distribution
1 Maintain a list of materials Stores in Relevant code List of material
Perishable charge of practice / and records of
Non perishable contractual storage
document
2 Follow first in and first out for Stores in Relevant code Issue register
perishable items or those having charge of practice /
shelf life contractual
document
3 Follow applicable test for QA In charge Inspection and
perishable items if in storage for testing
a long time procedure
4 Follow housekeeping Section House keeping QSF/7.5.5/F01
instructions, for preservation of Engineer Inspection
intermediate / end product. Sheet

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / 7-5-4 Page 01 of 02

STORAGE
Sl. Procedure description Responsibility Reference Output Output
No document / data Record/ Record
Document distribution
1. Identify items that require special Store Keeper Manufactures
storage. recommendations
2. Provide the facility as required Store Keeper
3. Periodic verification that the Store Keeper
materials are in good conditions.
Take necessary steps for
improvements in the facilities for
proper storage.
PRESERVATION
Sl. Procedure description Responsibility Reference Output Output
No document / Record/ Record
data Document distribution
1. After the product is Site Engineer As per contract
manufactured, the same is kept
in good condition and until
handed over to customers.
2. During stage wise handing over, Site Engineer As per contract Customer
maintain records PI, SPM
3. After final handing over Site Engineer As per contract Customer
necessary completion certificate PI, SPM
is obtained from customer.
DELIVERY
Sl. Procedure description Responsibility Reference Output Output
No document / Record/ Record
data Document distribution
1. Plan pre delivery activities and Site Engineer Check list
prepare a check list to identify
areas which are critical
2 Review and ensure the Site Engineer Check list
correctness of the product
suiting the requirements of
customer
3 Wherever required prepare do Site Engineer Manual
and donts manual or the
precaution to be taken at the
time of usage of the product and
specification of the product in
brief
4 Handover the product to Site Engineer Notes
customer with step-3 and also
the defect liability / warranty
details if any and take customer
acknowledgement
Table 7.9 : PROCEDURE FOR PRESERVATION OF PRODUCTS

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI QSF 7.5.5/ F 01 Page 01 of 01

QSF 7.5.5/F01

PROJECT: LOCATION:
Evaluation Rank A: Perfect score
HOUSE KEEPING CHECK LIST Rank Rank B: 1-2 problems
A B C Rank C: 3 or more
Problems
Item Comments
Proper (Sort out unnecessary items)
Arrangement Are things posted on bulletin board regularly?
Have all unnecessary items been removed?
Is it clear why unauthorized items are present?
Are passageways and work areas clearly outlined?
Are hoses and cord properly arranged?
Good Order (A place for everything and everything in its place)
Is everything kept in its own place?
Are things put away after use?
Are work areas uncluttered?
Is everything fastened down that needs to be?
Are shelves, tables, and cleaning implements orderly?
Cleanliness (Prevent problems by keeping things clean)
Does labour use authorised toilets?
Are exhaust and ventilation adequate?
Are work areas clean?
Are machinery, equipment; fixtures and drains kept clean?
Cleanup (After-work maintenance and clean-up)
Is the area free of trash and dust?
Have all machines and equipment been cleaned?
Has the floor been cleaned?
Are clean up responsibilties assigned?
Are trash cans empty?
Discipline (Maintaining good habits)
Is everyone dressed according to regulations?
Are smoking areas observed?
Are private belongings put away?
Does everyone refrain from eating and drinking in the workplace?
Does everyone avoid private conversations during work time?

INSPECTED BY: Rank Totals

(To be maintained by Regional Office Auditor for all sites)

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / 7-6 Page 01 of 02

7.6 CONTROL OF MONITIRING AND MEASURING DEVICES

Objective: To establish and maintain a procedure to calibrate and maintain the inspection and test equipment to
ensure that the equipment are capable of performing to required accuracy.

Sl. Procedure description Responsibility Reference Output Output

No document / Record/ Record
data Document distribution
1 Prepare list of measuring QC Engineer Work Methods Master List of
equipment required. Equipment
Calibration
QSF/7.6/F 01
2 Prepare the process of QC Engineer
measurement and ensure that
monitoring & measurement is
carried out as per the
requirement.
3 Prepare sequence of calibration QC Engineer Equipment
and location calibration
table
4 Calibrate testing equipment to QC Engineer Relevant
traceable to international or calibration
national measurement standards records
and maintain record. Wherever
acceptance criteria not available
as per standards or code, define
acceptance criteria according to
usage.
5 Protect from damage and All Users
deterioration during handling,
Maintenance and storage.
6 Assessing and documenting the QC Engineer
validity of previous inspection &
test results when Non-conformity
is found and take appropriate
action on the equipment.
7 If any soft ware is used for the All Users
purpose the ability of the same
to satisfy intended application
shall be confirmed prior to use.

Table 7.10: PROCEDURE FOR CONTROL OF MONITORING AND MEASURING DEVICES

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
PQP / 7-6 Page 02 of 02
PROJECT TITLE: SAHARA STAR-MUMBAI

Format QSF/7.6/F 01
LIST OF INSTRUMENTS FOR CALIBRATION

Sl. Equipment. Equipment Date of Frequency Date of Responsibility

No. Description Sl. No. previous of next
calibration Calibration calibration

MEASUREMENT, ANALYSIS AND IMPROVEMENT

8. MEASUREMENT, ANALYSIS AND IMPROVEMENT

8.1 General:

Objective: To establish a procedure to plan & implement the monitoring, measurement, analysis and improvement
process in all activities.
Scope: Product Quality and QMS effectiveness.
Sl. Procedure description Responsibility Reference Output Record/ Output
No. document Document Record
/ data distribution
1 Plan and check the adequacy of
following Planning
- Method statements to Engineer PQP/7.5
execute work
- Inspection and testing plan QC Engineer PQP/8.2.4
with relevant records
2. Plan QMS for site (PQP) ,
implement and ensure the MR (Site) PQP/8.2.2
conformity through audits
3 Improve effectiveness of the QMS
by implementing the audit findings CM PQP /5.6
and product conformity by Minutes of MRM
checking
Process efficiency
Review of work methods
Discuss the above points in
Management review meeting
4 Implement the action decided in
Management review meeting. All sections PQP /5.6

Table 8.1: PROCEDURE FOR MEASUREMENT, ANALYSIS

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
PQP / 8.0 Page 02 of 03
PROJECT TITLE: SAHARA STAR-MUMBAI

8.2 Monitoring and measurement

8.2.1 Customer Satisfaction.
Objective: To establish and maintain a system to understand customer perception and meet Customer requirements
& measure Customer satisfaction
Sl. Procedure description Responsibility Reference Output Record/ Output
No. document Document Record
/ data distribution
A Customer satisfaction reports (internal)
1 Prepare Customer satisfaction PI R OPR 02 F02 SPM
report and send to Region at
quarterly.(April to June Q1, July
to Sep- Q2, Oct to Dec-Q3,
January to March-Q4)
2 Receive feedback from SPM and PI Action plan
initiate corrective action for area
of improvement
B Customer satisfaction reports (Direct )
1 Receive direct customer PI OPR 02 F 02
satisfaction report received by
Region
2 Prepare action plan on area of PI Action Plan
dissatisfaction with the
consultation of all sections
3 Improve performance on area of All sections Action taken
dissatisfaction.
4 Inform customer on area of action PI Notes
initiated.
C Customer complaints
1 Record the Customer complaint PI Customer QMC (R)
and acknowledge the receipt of complaint register
the same. QSF/8.2.1/F 01
2 Discuss the Customer complaint PI Complaint notes
examine root causes. Review letter/Action
procedure and reformulate taken letter
prevention of repetitive complaint.
3 Reply to Customer complaints PI
with action plan and target dates
for achieving the same.
4 Communicate to customer on PI
action taken on complaint

Table 8.2: PROCEDURE FOR CUSTOMER SATISFACTION

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
PQP / 8.0 Page 03 of 03
PROJECT TITLE: SAHARA STAR-MUMBAI

QSF/8.2.1 / F01
CUSTOMER COMPLAINTS REGISTER

Project: Customer:

Complaint Date of Nature of Complaint CA Taken Attendee CA Completion Review action

No. receipt date & Notification
to Customer

REVIEWED BY

Project incharge

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
PQP / 8.0 Page 03 of 03
PROJECT TITLE: SAHARA STAR-MUMBAI

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
PQP / 8.2.2 Page 01 of 01
PROJECT TITLE: SAHARA STAR-MUMBAI

8.2.2 INTERNAL AUDITS

8.2.2 Internal Audit

Objective: To monitor and check continuing suitability and effectiveness of the Quality management
system
Sl. Procedure description Responsibility Reference Output Record/ Output
No. document Document Record
/ data distribution
1 Prepare Audit calendar at site indicating QMC (Site) Audit Audit / Calendar PM, QMC (R),
Inter department audit Calendar QSF/8.2.2/F01 Department
Heads
2 Give audit notification to the concerned QMC (Site) Audit Notification PM,
department QSF/8.2.2/F02 Department
Heads
3 Prepare checklist points Auditor Auditors checklist
QSF/8.2.2/F03
4 Perform Audit on Scheduled time Auditor, HOD
5 Review pending NCRs verify for actions Auditor NCRs PM, QMC (R),
taken and results obtained. Close only if R GEN 14 F 03 Department
satisfied, that the root cause of the problem Heads
has been eliminated. Raise fresh NCR, in
case of identification of objective evidence
of non conformity
6 Seek acceptance of NCR by Auditee Auditor
7 Follow-up with concerned departments for QMC (Site) Closed NCRs PM, QMC (R),
verification of actions taken and results to Department
close NCR Heads
8 Summarise NCRs, Status & Present for QMC (Site) Audit summary
management review meeting at site level to
initiate actions are taken without undue
delay to eliminate detected non
conformities and their causes
9 Update Audit Plan cum record based on QMC (Site) Up dated audit QMC (R)
findings and objective evidence obtained Plan
during audit.(refer step 2)
10 Reschedule leftover audit (if any) to QMC (Site) Subsequent QMC (R)
subsequent quarter Quarter Audit
Schedule
11 Conduct product Quality check as per QMC (Site) R GEN 14 Product quality
procedure WI 01 rating
12 Discuss audit findings in management PQP /5.6 MOM of MRM
review for the improvement in process /
product quality and implement action as
decided in the MRM

Table 8.3: PROCEDURE FOR INTERNAL AUDIT

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
QSF/8.2.2/F 01 Page 01 of 01
PROJECT TITLE: SAHARA STAR-MUMBAI

QSF/8.2.2/F 01
AUDIT CALENDAR

Sl. Area of audit Month & Date 1 2 3 4 5 6 7 8 9 10 11 12

No. Audit No.

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
QSF/8.2.2/F 02 Page 01 of 01
PROJECT TITLE: SAHARA STAR-MUMBAI

Format QSF/8.2.2/F 02
AUDIT NOTIFICATION

Location: Date: Sl. No:

To : Section :
cc:

This notification is to advise that an Audit has been scheduled to take place in your Site/Department as detailed
below.

Please acknowledge receipt of this notification by signing and returning a copy of this form to the QMC(site)

AUDIT DETAILS:

Audit Number:

Date Planned:

Time:

Proposed Audit Scope:

The Auditor / Audit Team will be:

The following personnel will be required to be available during the audit:

Approved by Received by
QMC (site): (Title):

Signed: Signed:

Date: Date:

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
QSF/8.2.2/F 04 Page 01 of 01
PROJECT TITLE: SAHARA STAR-MUMBAI

Format QSF/8.2.2/F 04
AUDIT REPORT

REGION: SITE: MONTH:

DATE OF AUDIT :

PREVIOUS AUDIT REPORT :

AUDIT TEAM :

PERSONS CONTACTED :

AUDIT SCOPE AND OBJECTIVE

(DESCRIBE THE AREA AUDITED)
AUDIT SUMMARY:

Total NCRS ISSUED CATEGORY:

1 2 3 4 5 6

No of NCRS :

OBSERVATIONS ISSUED

Retain original by auditee and duplicate copy by QMC (site) .

* Use separate sheet of same format for each site.
Describe site co-operation, issues and proposed action by site. Highlight serious NCRs / Repeat NCRs.

NON-CONFORMING SITUATION:
Category 1 - Incorrect completion of Forms / Lack of Attention - Minor
Category 2 - That can be corrected by Auditee but requires approval of his Supervisor - Minor
Category 3 - Requires minor change of procedure with approval of Site Quality Mgmt. - Minor
Category 4 - Change a procedure that requires approval of Site Manager - Minor
Category 5 - Which is beyond site control and can be resolved by RPM - Major
Category 6 - That calls for rejection - Major

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
R GEN 14 F 03 Page 01 of 02
PROJECT TITLE: SAHARA STAR-MUMBAI

R GEN 14 F 03
Page 1 of 2

NON-CONFORMANCE REPORT (NCR) Page 1 of 2

Section Audited: Audit No.:

Auditor(s) : Signature: NCR No.:
1. 1.

2. 2.

3. 3.
Audited Documentation:

Non-conformance Statement:

Objective Evidence:

Auditee: NCR Categories (tick one) EN ISO 9001 Reference:

see reverse page Clause(s)
1 2 3 4 5 6
Signature: Date:

Corrective Action proposed by auditee:

Signature: Completion target date:

Corrective action taken by auditee:

Auditee : date:
Closing of NCR:

Auditor :
Signature :
Date :
Note: Original form will be retained by auditee and copy to QMC ( site).
Category 5&6 NCR-copies to be sent to MR(R).

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
R GEN 14 F 03 Page 02 of 02
PROJECT TITLE: SAHARA STAR-MUMBAI

R GEN 14 F 03
Page 2 of 2

Category Description
1 A A non-conformance situation that:
Can be easily corrected by auditee, such as incorrect completion of forms, or lack
of attention to detail in a number of occasions.
Generally does not require training of staff
Can be corrected without cost to the Company
2 A nonconformance situation that;
Can be solved by the auditee, but may require approval from Manager
May necessitate training of staff
Can be corrected without cost to the Company
3 A non-conformance situation that:
Can only be resolved through the issue of revised procedure text or content (not format) and associated
documents
Requires overview by QM Department (RO) to maintain system integrity
May necessitate training of staff
Can be solved with no or little cost to the Company

4 A non-conformance situation that:

Can only be resolved through the issue of revised and/or delegation of procedure text
or content (not format) and associated documents
Can be solved by Site Manager but resolution may have wider business impact.
Requires overview by QM Department (RO) to maintain system integrity.
Requires training of staff.
Corrective action involves cost to the Company.
5 A non-conformance situation that:
Can only be resolved through the creation of an identified procedure(s) and/or
associated documents
That can only be solved by Site Manager, but resolution may have wider business impact
Requires overview by SPM / RM to maintain system integrity
Requires the purchase of additional material or resources for its resolution
Requires training of staff
Corrective action may cause significant costs to the Company
6 A very serious non-conformance situation that:
Could affect the business and/or integrity of the system
To be referred to SPM/ RM for further action.

R GEN 14 WI 01

1. Objective: To Measure construction work against specification & workmanship standard using
sampling approach.
2. Scope: All ECCD Projects
3. Responsibility: Primary : Auditor, Auditee
Secondary : Quality Control Engineer
4. Procedure Procedure includes 'Product Quality Check matrix' detailed for each of the product
as given in the table below
Product Quality Rating for composite Project:-
In order to determine the rating for composite projects, following procedure is to be
followed:
Determine the rating for individual components viz. foundation work, steel
structures, Building, equipment, piping, etc.
Final Rating = {Individual rating of the component X (Sales Value of the
component / Contract Value)}

PRODUCT DESCRIPTION PRODUCT QUALITY CHECK

MATRIX
C. CIVIL
Buildings & Allied Civil Construction PQC/CIVIL/001
Cross Drainage PQC/CIVIL/002
Flexible Pavement PQC/CIVIL/003
Rigid Pavement PQC/CIVIL/004
D. MECHANICAL
Steel Structures PQC/MECH/001
Equipment (Static / Rotary) PQC/MECH/002
Boiler Pressure Parts / High Pressure Piping PQC/MECH/003
Water transmission Pipe line PQC/MECH/004
Cross country Pipeline PQC/MECH/005
E. ELECTRICAL
Building Works PQC/ELEC/001
Tower and Equipment Foundation PQC/ELEC/002
Cable Trenches PQC/ELEC/003
Tower Structure and Equipment Support PQC/ELEC/004
Electrical Equipment/Panel/Material PQC/ELEC/005

Note: The applicable Product Quality Check work Instructions to be taken specific to the project.

R GEN 14 R 01

REGISTER FOR PRODUCT QUALITY CHECK

NAME OF THE PROJECT :

Page No :____ of _____
PLINTH AREA OF BUILDING :

NO OF POINTS SELECTED :

Date of Sample Description of Location Findings Points Remarks

check No. check

Note: For maximum points allowable refer work instruction

Format: R GEN 14 WI 01
Page 1 0f 8

Product Quality Check (B&F BU)

2. Objective: To Measure construction work against specification &

workmanship standard using sampling approach

2. Scope: All B&F projects

3. Responsibility: Primary: Auditor, auditee

Secondary: Quality control Engineer

4. Procedure Procedure includes 'Product Quality Check matrix' detailed below

(Page 1-3) and check list (page 4-11)

Sl Area of Nature of check and maximum points Total Sampling criteria

No check (Sampling average) Points
1 Structure works
a Form work Dimensions, line, level with 3 Points A< 1000 sqm - 1
respect to acceptable sample per 250 sqm
tolerance limit or minimum 2 samples
Form work scheme 1 Point 5 per floor whichever is
application higher
Water tightness criteria 1Point
(errors like gaps in form work 1000 sqm < A< 3000
etc) sqm- 1 sample per
b Reinforce Detailing followed as per 5 points 500 sqm or minimum
ment drawing and Bar bending 2 samples per floor
schedules whichever is higher
Workmanship of placing & 3 points 10
teeing A> 3000 sqm - 1
Cleanliness & House keeping 2 points sample per 750
c Finished Sampling and approval from 2 points sqm or minimum 2
concrete authorities samples per floor
Visible form finish 7points 15 whichever is
Post concrete checks & 6points higher
survey scheme, tolerance
limits Where A is floor
d Concrete Concrete test details (raw 5points area of each block
and material check results,
reinforceme concrete crushing strength 10
nt quality results)
Reinforcement test results 5 points
including test MTC

Format: R GEN 14 WI 01
Page 2 0f 8

Product Quality Check (B&F BU)

Sl. Area of check Nature of check and maximum points Total Sampling criteria
No (Sampling average) Points
2 Architectural works (50 Points)

a Floors Level with respect to 3 points A< 25000 sqm -

allowable tolerance 1 location per
Workmanship 4 points 8 250 sqm or
Test results 1 point minimum of 25
b Internal walls Level, line with respect to 3 points locations
allowable tolerance
Workmanship 4 points 8 A> 25000 sqm -
Test results 1 point 1 location
c Ceiling Workmanship 3 points per 750 sqm
Test results 1 point 4 or minimum
of 60
d Doors & Workmanship 3 points locations or
windows Test results 1 point 4 maximum of
150 locations
e RWDP, Workmanship, Quality of 3 Points
Plumbing & materials 3 Where A is
sanitary floor area of
fittings each block
f Installation of Workmanship, Quality of 3 Points 3
M&E services materials

g Components Workmanship, Quality of 3 Points 3

materials

h Roof Workmanship 5 Points 5

i External walls Workmanship 6 Points 6

j Material and Test certificate, functional 6 Points 6

functional test check list records, Physical
tests

Revision No 00
Date 22.04.04
Approved & issued by
LARSEN & TOUBRO LIMITED ECC DIVISION 2004 ALL RIGHTS RESERVED
12 of 00
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT
ECC DIVISION SYSTEM
Project Quality R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI R GEN 14 WI 01 Page 01 of 01

Format: R GEN 14 WI 01
Page 3 0f 8

Product Quality Check (B&F BU)

Sl Area of check Nature of check and maximum Points Sampling

No points (Sampling average) criteria
3 External works
(10 points)
a Aprons & drains Workmanship, Quality of 2 points Random
materials

b Road works & car Workmanship, Quality of 2 points

park materials

c Footpaths & Workmanship, Quality of 2 points

Turfing materials

d Fencing & gates Workmanship, Quality of 2 points

materials

e Other area Workmanship, Quality of 2 points

specific to the materials
project

Note: 1. The PQP should include 'Product Quality Check matrix' including checklist
and would be Project specific.

2. The distribution of points shall cover 100. In case any item is not covered
by scope of work the numbering system should be revised in full.

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT
ECC DIVISION SYSTEM
Project Quality R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI R GEN 14 R 01 Page 01 of 01

Format: R GEN 14 WI 01
Page 4 0f 8
Product Quality Check (B&F BU)

DISTRIBUTION OF LOCATIONS FOR SAMPLING & ASSESSMENT

LOCATIONS RESIDENTIAL COMMERCIAL INSTITUTIONAL /
INDUSTRIAL
PRINCIPAL - (ROOMS & 40% 60% 60%
HALLS)
SERVICE -(KITCHENS & 40% 15% 15%
TOILETS)
CIRCULATION- (LIFT LOBBY 20% 25% 25%
& CORRIDORS)
TOTAL 100% 100% 100%

CHECK LIST

FLOOR: SCREED FINISH - WHAT TO CHECK?

- PONDING NOT DEEPER THAN 3 MM
- CRACKS < 0.3 MM
- NO HOLLOWNESS
- FALLS TOWARDS FLOOR TRAP
- EXPANSION JOINT AS PER ARCHITECT
- STAIR IN TREAD & RISERS < 5MM
- EVENNESS < 4 MM @ 3M
- NO MORTAR STRAIN OR PAINT DRIP
- NO ROUGHNESS OR PATCHES

TILED FINISH - WHAT TO CHECK?

- SIZES WITH IN +/-1% (<3MM)
- PROPER LEVEL
- FALL TOWARDS FLOOR TRAP
- PATTERN CONSISTENT WITH SKIRTING
- TILES GAP
- NO CHIPPING & MORTAR DROPPINGS & PAINT DROPS
- NO CRACKS
- NO HOLLOWNESS
- CONSISTENT COLOUR TONES

RAISED FLOOR - WHAT TO CHECK?

- NO MORTAR STAINS OR PAINT DROPS
- EVENNESS OF SURFACE
- PROPER PATTERN
- NO LOOSE PANEL

WATER TIGHTNESS - WHAT TO CHECK?

- NO LEAKAGE THROUGH FLOOR SLAB

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT
ECC DIVISION SYSTEM
Project Quality R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI R GEN 14 R 01 Page 01 of 01

Format: R GEN 14 WI 01
Page 5 0f 8
Contd..

INTERNAL WALLS: ALIGNMENT - WHAT TO CHECK?

- WALLS MEET AT RIGHT ANGLES
- VERTICALLY & HORIZONTALLY ALIGNED (< 4MM)

PLASTER - WHAT TO CHECK?

- CRACKS <3MM WIDE & <200MM LONG
- SURFACE EVENNESS <4MM @ 3M
- CORNERS ARE STRAIGHT
- NO HOLLOWNESS
- NO MORTAR STAINS & PAINT DRIPS

COATING & PAINTING - WHAT TO CHECK?

- PLASTER WITH IN TOLERANCES
- UNIFORM FINISH
- UNIFORM COLOUR
- GOOD OPACITY
- NO TOUCH UP PATCHES
- FREE FROM PEELINGS, BLISTER & CHALKING
- NO DISCOLORATION & FADING
- NO PAINT DRIPS & OTHER STAINS

WOOD & TIMBER PANELS - WHAT TO CHECK?

- FIRM GRIPING
- NO GAPS
- EDGES TO BE PROPERLY SEALED
- PROPER PATTERN
- EVEN SURFACES
- NO CRACKS

CEILING: SKIM COATS - WHAT TO CHECK?

- EVEN SURFACE
- FORM WORK JOINTS REMOVED
- GAPS AT LIGHT FITTINGS NOT VISIBLE
- NO STAINS (OF LEAK ETC.)
- PAINT WORK WITH GOOD OPACITY
- CRACKS < 3MM WIDE & < 200MM LONG

DOORS & WINDOWS - WHAT TO CHECK?

- ALIGNMENT WITH REFERENCE TO WALLS
- NO GAP BETWEEN FRAME & WALL
- PROPER STOPPER
- PAINTING TOP & BOTTOM OF SHUTTER
- CONSISTENT GAP ~ SHUTTER / FRAME

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT
ECC DIVISION SYSTEM
Project Quality R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI R GEN 14 R 01 Page 01 of 01

Format: R GEN 14 WI 01
Page 6 0f 8
Contd..

- NO SAG, WRAP OF SHUTTER

- EASE OF OPENING & CLOSING
- NO DENTS
- EVENLY SEALED GLAZING
- CORNERS AT RIGHT ANGLE
- NO CORROSION STAINS
- NO RAINWATER LEAKS ON WINDOWS
- NO MORTAR DROPPING OR PAINT STAINS
- FIXED WINDOWS- UNIFORM PUTTY, PROPER GASKETS

PLUMBING & SANITARY

FITTINGS: GULLY & FLOOR TRAPS - WHAT TO CHECK?
- NO DAMAGE OR CHOKAGE
- SECURLY FIXED
- DROP FROM SURROUNDING FLOORS

PIPES - WHAT TO CHECK?

- PARALLEL BUILDING SURFACE
- INCLINED -PROPER GRADIENTS
- NO LEAKAGE AT JOINT
- PLUMB < 10MM/ STOREY HEIGHT
- BRACKETS FIRMLY SECURED
- BRACKETS ADEQUATELY SPACED
- NO PAINT DRIPS

FITTINGS - WHAT TO CHECK?

- FIRMLY SECURED AND JOINTS
- PROPERLY SEALED PAINTED
- NO LEAKAGE AT JOINTS
- NO CHIPPING AND CRACKS
- NO PAINT DROPS OR MORTAR DRIPS
- FITTINGS IN WORKING CONDITIONS

ROOF: CONSTRUCTION - WHAT TO CHECK?

- PONDING < 3MM
- NO CRACKS OR CHIPS
- PROPER SEALANT
- JOINTS PROPERLY FILLED UP
- CLEAN AND NO CEMENT STAINS
- NO DAMAGE
- NO LEAKAGE
- NO RUST OR STAINS
- STRUCTURE PROPERLY PAINTED

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT
ECC DIVISION SYSTEM
Project Quality R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI R GEN 14 R 01 Page 01 of 01

Format: R GEN 14 WI 01
Page 7 0f 8
Contd..

WATER PROOFING - WHAT TO CHECK?

- NO SHARP PROTRUSION
- COMPLETE ADHESION TO BASE
- GOOD LAP
- PROPER VERTICAL DETAIL
- NO LEAKAGE
- NO SIGN OF DAMAGE TO WATER PROOFING
- CLEAN AND NO CEMENT STAINS

EXTERNAL: WALLS - WHAT TO CHECK?

- RIGHT ANGLE
- NO VISIBLE CRACK IN PLASTER
- EVEN SURFACE
- NO VISIBLE PATCHES
- STATE AT CORNERS
- PROPER TILE PATTERN
- GAPS IN TILE < 2-4MM
- PLUMB <3MM AT 3 M
- NO CHIPS IN TILES
- NO CRACKS IN TILES
- NO STAINS IN MORTAR
- 10MM JOINT FOR BRICK CLADDING
- NO WEEP HOLES IN BRICKS
- NO EFFLORESCENCE
- UNIFORM COLOUR IF PAINTED
- NO PAINT DRIPS
- NO DISCOLOURING

APRONS AND
DRAINS: DRAINS - WHAT TO CHECK?
- FREE FLOW -NO PONDING
- NO STAINS AND MORTAR DROPS
- LEVELLED DRAIN COVERS
- NO WARPING IN COVERS
- PAINTED DRAIN GRATINGS
- NO CHIPS ON PRECAST COVERS

APRONS - WHAT TO CHECK?

- NEAT ADJUST
- NO STAINS
- CRACKS< 0.5 FOR 500MM
- NO PONDING

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT
ECC DIVISION SYSTEM
Project Quality R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI R GEN 14 R 01 Page 01 of 01

Format: R GEN 14 WI 01
Page 8 0f 8
Contd..

INSPECTION CHAMBER - WHAT TO CHECK?

- PROPER LEVEL WITH SURROUNDINGS
- COVER LEVELLED WITH FRAMES

ROADS AND CAR

PARKS: ROAD SURFACE - WHAT TO CHECK?
- NO PONDING
- NO SOFT SUB-BASE
- PROPER CAMBER
- PROPER CURVES
- PROPER GRADIENTS
- ROAD PAINTINGS WITH IN +/- 5MM

COMPONENTS: RAILINGS - WHAT TO CHECK?

- NO MORTAR DROPPINGS
- PROPER WELDED JOINTS
- VERTICALITY < 3MM

OTHER COMPONENTS - WHAT TO CHECK?

- PROPER FIXING
- PROPER ALIGNMENT
- EVEN SURFACE

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT
ECC DIVISION SYSTEM
Project Quality R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI R GEN 14 R 01 Page 01 of 01

Larsen & Toubro Limited Ecc Division Work

Instruction Product Quality Check list -steel structures
Name of Site :
Name of Assesse:
Total Area :
Area of Sampling:
Total Actual
Slno Area of Check Points Points
1 raw materials
Manufacture test certificate(MTC)/specific test/test certificate required by
contractual agreement 3
visual checks 3
thickness and dimensional properties(comparing with rolling margins) 3
welding electrode 2
fasteners 2
paints 2

2 Fabrication
availability of approved shop drawings 2
cutting plans 2
approved weld mehods 2
welder qualification tests 3
fabrication inspection reports 7
final dimension 8
approved of methods of NDT 3
Visual appearance 2
surface preparation for painting 3
priming coat 3

3 erection
foundation clearance(post concrete scheme) 2
making and following erection scheme and methodology 10
dimensions/alignment checks 7
welding checks and bolt tightness records 7
base grouting 2
painting records and thickness of paint 3
visual finishing after alignment 4

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT
ECC DIVISION SYSTEM
Project Quality R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI R GEN 14 R 01 Page 01 of 01

4 final product
visible finish after painting 6
structural completion record 6
completion certificate 3

Signature of Assesse:

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
PQP / 8-2-3 Page 01 of 01
PROJECT TITLE: SAHARA STAR-MUMBAI

8.2.3 Monitoring and measurement of processes

OBJECTIVE: To establish, implement and maintain the procedure for monitoring & measurement of the quality
Management system processes to achieve the planned results of the product as per contract. (Table 8.4)

Sl. Procedure description ResponsibilityReference Output Output

No. document / Record/ Record
data Document distribution
SITE WORK METHODS, ITP AND WORK INSTRUCTIONS - PREPARATION AND ISSUE
1 Prepare Inspection & Test Plan QMC (Site) / Contract ITPs
for materials which details QC Engineer / document,
stages of monitoring, measuring Section In- applicable
sampling, acceptance criteria, charges codes
reference documents, records to
maintain and personnel
responsible to release the
product.
2 Prepare Work Methods and QMC (Site) / Contract Work
Work instructions in line with the Site document, Procedures,
following: Engineer /PM applicable Work
Contract document codes Instructions
Code of practice
ECC work procedure with all
details as given above.
3 Seek Review /approval from QMC (Site) Notes
Project QA Head.
4 Wherever required seek QMC (Site)
concurrence from Customer.
5 Follow inspection & testing plan QMC (Site) / Inspection &
for product realisation. Site Engineer test plan
6 Follow procedure 7.2 customer QMC (Site) /
related process Site Engineer

Table 8.4: PROCEDURE FOR MONITORING AND MEASUREMENT OF PROCESSES

Note:

The organization has created a database of Work methods, Inspection & Test Plan and Formats for majority of the
activities. This database has been kept in FTP server for easy access to all the users.
Respective Section Engineers responsible for erection and commissioning works prepare the Inspection & Test Plans
for measuring the activities for meeting the appropriate design specifications, safety norms codes of practice as per
contractual requirements and use after obtaining approval from Customer/ consultant.

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT
ECC DIVISION SYSTEM
Project Quality R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / 8-2-4 Page 01 of 03

8.2.4 Monitoring and measurement of product

OBJECTIVE: To establish, implement and maintain the procedure for verifying that the requirements have been
met as per contract.

Sl. Procedure description Responsibility Reference Output Output

No. document / Record/ Record
data Document distribution
1 Plan the characteristics of the Engineer Inspection and
product to be checked, frequency testing plan
of check, sampling size. ( ITP)
2 Plan stages of customer Engineer Inspection and
verification as per contract testing plan
agreement. (ITP)
3 Do as per plan and keep relevant Engineer Records
records to demonstrate the
conformance.
4 Check the results against planned Engineer Work Revision of
results. (ITP) Improve instruction/ method
methodology or process and take Product statement
necessary corrective action where quality check
planned results are not achieved
5 Use calibrated equipments for Engineer PQP/7.6
measuring processes.

6 Get approval of the competent Engineer Customers Region

authority and or the customer for acceptance HQ
acceptable minor deviations from letter.
the planned arrangements.
7 Hand over Site incharge O&M Manuals Region
- Operation & Maintenance HQ
Manuals.
- Spares, Tools & Tackles.
- Training of customer
personnel on operation.

Table 8.5: PROCEDURE FOR MONITORING AND MEASUREMENT OF PRODUCT

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality Plan ISSUE No. 2
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / 8-2-4 Page 02 of 03

INSPECTION & TEST PLAN

Sl. Component / Nature of Method of Quantum Reference Limits / Format of Agency File
No. Process Check / Test Check of Check Document tolerances Record Vendor L&T Customer Ref
C E R C W R C W R

LEGEND: C Check; W Witness; R - Review

For Larsen & Toubro Limited

ECC Divison

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
PQP / 8-3 Page 01 of 01
PROJECT TITLE: SAHARA STAR-MUMBAI

8.3 Control of Non-conforming Product

Objective: To establish , implement and maintain a procedure to control and deal with non conforming product and
prevent them from unintended use.

Scope: 1. Customer / consultants complaint letter

2. Audit Reports/ Inspection reports
3. Non-conformance Reports

REVIEW AND DISPOSING OF NON-CONFORMING PRODUCT

Sl. Procedure description Responsibility Reference Output Output Record

No document / Record/ distribution
data Document
1 Identify Non-conforming product / All Department List of non
service found through Heads conforming
Customer complaints products
Audits
Inspections

2 Prepare action plan to remove the All Department Action Plan

non conformity. Heads
3 Implement corrective action to All Department Contractual CA Report
eliminate the root cause of the non- Heads document/
conformity, wherever possible and relevant code
verify the conformity to the
requirements.
4 If corrective action is not possible All Department Note
identify such products and reject Heads
them.
5. Cases where non conformity is All Department Notes Planning/
minor and will not affect the Heads Customer
ultimate performance take
deviation from competent authority
and / or customer for concession.
Keep record of such products.
6. Clearly identify & keep record of Section in- Work Notes
the above three categories of charges procedures
products to avoid unintended use
of the non conforming product
7. Record the stages of detection and Section In- Notes
disposition of non conformities to charges
assist learnings and to provide
data for analysis and improvement
activities.
Table 8.6: PROCEDURE FOR REVIEW AND DISPOSING OF NON-CONFORMING PRODUCT

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
PQP / 8-4 Page 01 of 02
PROJECT TITLE: SAHARA STAR-MUMBAI

8.4 Analysis of data

Objective: To establish, implement & maintain a procedure to collect and analyse data to confirm the suitability and
evaluate the continual improvement effectiveness of the QMS.

Sl. Procedure description Responsibility Reference Output Output Record

No document / Record/ distribution
data Document
1 Collect and analyse datas from
- Internal audits Audit
findings
- Management review MOM
meetings
2 Collate information relating to All Section
- Customer satisfaction Heads PQP/8.2.1
- Conformity of product PQP/8.3
- Trends of process & PQP/8.5.3
products
- Opportunities for PQP/7.4
preventive action
- Customer complaint
- Trends of NCRs observed
in system implementation.
3 Analyse & Prepare road map for Action plan
Improvement required in the for
data collected in step 2 for each improvement
of points.
4 Implement action as per the road
map prepared.
5 Use Statistical techniques to Statistical
monitor planned results as per graph
sample given below

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
PQP / 8-4 Page 02 of 02
PROJECT TITLE: SAHARA STAR-MUMBAI

Table

SL. Functional Area Scope Techniques Responsibility Record Record

No used Distribution
1 Customer All complaints Barcharts Planning Monthly QMC (R)
complaint progress
categorised as report
Product
/process
NCRs
Planning
Submittals
2 Work progress To monitor Gantt Chart / Planning Monthly SPM / HQ
status projected Vs Linear chart Engineer Progress
Frequency - actual report
Monthly
3 Concrete & To establish Standard QC Engineer Monthly PM
asphalt degree of deviation, report
manufacture control Control charts
4 Invoicing Projected Vs S Curve Planning Monthly PM
Actual Engineer Report
5 Welders Performance Linear Chart QC Engineer Monthly PM
Performance monitoring of Report
welders
6 Radiography Joints radio Linear Chart QC Engineer Monthly PM
graphed for Report
Acceptance vs
Reworks
Table 8.7: PROCEDURE FOR ANALYSIS OF DATA

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
PQP / 8-5 Page 01 of 01
PROJECT TITLE: SAHARA STAR-MUMBAI

8.5 IMPROVEMENT

8.5.1 CONTINUAL IMPROVEMENT:

1. OBJECTIVE: To establish, implement & maintain a procedure for continual improvement

Sl. Procedure description Responsibility Reference Output Output

No document / Record/ Record
data Document distribution
1 Review the performance /Progress of QMC (Site) Notes PM
the following
- Quality objectives
- Product Quality rating
- Audit findings
- Corrective action
- Preventive action
- Discussion of Management
review meetings.

2 Conduct brainstorming exercise with PM Minutes

concerned team and identify action
plan for improvements.
3 Implementation of action plan as PM Action Plan
decided by the team in step 2.
4 Act on improvement suggested by PM Notes
SPM implemented at other sites if
suitable.
5 Measure results and record
achievements , revist the failures for
further brainstorming.
6 Assimilate all information and ensure PE Project
that Learnings are incorporated in completion
Project completion report. report

Table 8.7: PROCEDURE FOR CONTINUAL IMPROVEMENT

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
PQP / 8-5 -2 Page 01 of 01
PROJECT TITLE: SAHARA STAR-MUMBAI

8.5.2 CORRECTIVE ACTION

1. OBJECTIVE: To establish, implement & maintain a procedure for corrective action, with a view
to prevent the recurrence of non-conformities.
2. SCOPE: All activities of the concerned section / site.
Sl. Procedure description Responsibility Reference Output Output
No. document / Record/ Record
data Document distribution
1 Detect non-conformity through
Audits Non Auditor /
1. Inter departmental Auditor conformance Auditee
2. From HQ/ RO Report
3. Certification agency
Customer complaints PM
1. Directly by site Customer
2. Through RO/ HQ complaint
Product Quality rating MR(site) Product
Customer satisfaction (internal) Quality rating
Cost of poor quality PM Cost of
Management Review quality
Performance Reviews
1. Process PM Monthly
2. Product performance
3. Business Results report
2 Evaluate the nonconformity on Auditee NCR
What happened.
How it happened.
Why it happened
3 Zero on the root cause, that caused Auditee
the nonconformity.
4 Discuss with all concerned in the Auditee
sections and through brainstorming
arrive at possible counter measures.
5 Discuss the effects of each of the Auditee Counter
counter measures and decide on the measures
best one(s), which can effectively
eliminate the recurrence of
nonconformity.
6 Implement the counter measure. Auditee
7 Measure the effectiveness of the Auditee Action taken
corrective action taken. report
8 Record the NCR and corrective action PM/ MR(SITE) PQP/5-6 NCR RPM/ MR(R)
and discuss in MR meeting to prevent Corrective
recurrence in other sections. action report
9 Record cost of quality under cost code QC Engineer./ Notes Planning
4000. SHs Engineer
Table 8.9: PROCEDURE FOR CORRECTIVE ACTION

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
PQP / 8-5 -3 Page 01 of 03
PROJECT TITLE: SAHARA STAR-MUMBAI

8.5.3 PREVENTIVE ACTION

OBJECTIVE: To establish, implement & maintain a procedure for Pre empting the potential causes of
non-conformities.

SCOPE: Process / product at project Site.

Sl. Procedure description Responsibility Reference Output Output

No. document / Record/ Record
data Document distribution
1 Identify areas of preventing action PE, QMC (Site) Contract Notes PM
considering essence of project. document
2 Discuss with all concerned section
heads and list out the potential non- PM List of potential
conformities that will be responsible non-
for adversely affecting the customer conformities
satisfaction level (product quality,
timely delivery) or business prospects
3 Through brainstorming within the PM Minutes
department, identify the counter
measures, which can successfully
eliminate the factors that could cause
nonconformity.
4 Discuss the effects of each of the PM Action plan SPM
counter measures with respective
sections and decide on the best one,
which can effectively eliminate
potential nonconformity and prepare
action plan
5 Implement action plan and verify Section Notes QMC (site)
effectiveness. Engineers
6 Discuss effectiveness, achievement in Section PQP/5.4
Management review meeting and Engineers
implement improvement as per
Minutes
7 Inform findings to SPM with back up PM Preventive
data, analysis and comments at every action report
quarter. QSF/8.5.3/F 01

Table 8.10: PROCEDURE FOR PREVENTIVE ACTION

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT
ECC DIVISION SYSTEM
Project Quality R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / 8-5 -3 Page 02 of 03

Illustration: 1
Project: Effluent treatment plan (civil works)
1. Area: Product quality
Essence of project: considering nature of project
- Treatment of effluent conveyed by gravity flow between various components of system like screening plant,
sedimentation, clariflaculator tank and drying beds etc.
3. During discussion the following are concluded of potential non-conformity.
- Leakage of tanks
4. During brainstorming the following points are considered as potential causes of non-conformity. (Refer Table in
description column)
5. Eliminate potential causes for nonconformity

Sl. Description Counter measures Responsibility

No.
1 - Quality of concrete
- Workability Moisture control considering sand, compatibility of
admixture with cement, slump retention time (Every
day) QC Engineer
- Segregation Checking of segregation possibilities considering
size& shape of aggregates, Transporting system,
Placing system at weekly intervals
- Weather conditions Dos and Donots to suit weather conditions to site
Engineer (one time)
2 - Laying method of concrete
- Height of pour Decision of height of pour to Formwork Engineer Site Engineer
- Pour sequence to avoid Delivery schedule to QC Engineer,
cold joints Arrangements at site
- Proper compaction Supervision by Foreman (All pours)
- Selection of mason for Selection of masons including training (after testing
vibration at non priority areas)
- Contingency plan for Standby vibrator (diesel), Needles
breakdowns
- Curing arrangement Instruction of Initial starting of Curing time , curing
methods depending on structure
3 - Proper shuttering Site Engineer
- Joints shall not give path Checking of shuttering joints
for leakage
- Proper supporting to avoid Supports and sacrifice tie-rod system
bulging
4 - Construction joint treatment Water stopper fixing and checking the positions Site Engineer
- Water stopper arrangement
- Treatment of joints
including clearing loose Chipping and clearing loose materials.
materials
5 - Final inspection
- Visible defects of concrete Joint inspection by Section Engineer along with QC Site Engineer
Engineer and check visible defects and do
corrective action preparing action plan.

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT
ECC DIVISION SYSTEM
Project Quality R.No:0
PROJECT TITLE: SAHARA STAR-MUMBAI PQP / 8-5 -3 Page 03 of 03

Take pre pour clearance, after concrete inspection from higher authority for all pour.

Considering all above points prepare work method and format. Take joint conformity from all responsible persons
mentioned in above table. Mark as ** in the format that is important preventive measures

6. a) Implement plans and record results.

b) Verify effectiveness by testing

7. Discuss in Management review and discuss on improvement if required.

7. Inform to Regions for Preventive action and its effectiveness.

REVISION NO. 0
DATE 22/4/04
APPROVED BY
LARSEN & TOUBRO LIMITED QUALITY MANAGEMENT SYSTEM
ECC DIVISION Project Quality R.No:0
QSF/8.5.3/F 01 Page 01of 01
PROJECT TITLE: SAHARA STAR-MUMBAI

Format QSF/8.5.3/F 01
PREVENTIVE ACTION REPORT
NO :
DATE :
PROJECT : _________________________________________________________

REPORTS
NCR detected from:
Description of non conformity:

MR (Site)

Potential Cause identified, if any :

Auditee PI / PROJECT MANAGER

Proposed Preventive action:

Auditee PI / PROJECT MANAGER

Remarks after implementation of Preventive Action:

Auditee PI/PROJECT MANAGER

(Attach back ups in separate sheet if required)

REVISION NO. 0
DATE 22/4/04
APPROVED BY

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