IT INFRASTRUCTURE

UFONE

Submitted to: Sir Omair Gull

Submitted By: Rizwan Mumtaz Kiani 09-arid-943 Umar Mehtab 09-arid-965

The pace of business is accelerating around the globe, as leading organizations in computerintensive industries, such as financial, trading, and manufacturing and retail industries move toward a real-time business model in which transactions and information sharing are nearinstantaneous. For long, it was the understanding that IT infrastructure meant the hardware and software, and if at all, the related network. Managing it meant procuring and installing them. The rapid pace of competition and growth compelled the organisations to do vertical thinking, and consequently the organizations built both forward and backward linkages to this core IT infrastructure. Today, the IT Infrastructure has been redefined and its meaning has been extended much beyond and before the procurement function. It starts from where it should the IT policy and strategy, the plan and the design of IT architecture, the business process of procurement, installation and management of h/w, s/w, n/w and other related equipments, tools and facilities, IT personnel and expertise, IT security arrangements and administration, IS audit, application development, integration and management, vendor management and on and on. Further, todays IT infrastructure has become pervasive in these organizations. It encompasses front, back and middle offices, covers customers, suppliers, employees and partners, and permeates every type of operations like strategizing, planning, manufacturing, servicing, etc. In the process, mission critical business processes heavily depend on the IT infrastructure. Yet another development is that this IT infrastructure is getting increasingly complex and specialized, compelling the institutions to develop expertise and specialties in these areas. This transition is putting increasing demands on the performance, capacity, availability, and agility of underlying IT infrastructure. As process timelines are compressed from weeks or days, to hours, minutes or even seconds, the cost of downtime skyrockets. From supplier and customer transactions, to employee communications and financial reporting, business-critical functions must be up and running at all times. Business availability and continuity is critically poised on and directly correlated to and depends on the capacity, availability and reliability of the IT Infrastructure. Therefore, the management of such a massive and complex infrastructure has become the current focus of discussions in many forums, including this one. Todays organizations understand the link from the availability and performance of the IT infrastructure to the availability and performance of business processes as a whole. The management of the IT infrastructure has a significant impact on the success or failure of the business, directly affects the quality of service of business applications, and contributes to the satisfaction of internal and external users.

Business units are asking more of IT organizations. The rate at which new demands are being placed on the IT infrastructure is outpacing the capacity of IT organizations to effectively manage and support them. The complexity of what to manage and how to manage is compounded by the sheer number of new managed objects, as well as the legacy objects that must be maintained. Business units, however, see the IT infrastructure as a utility managed in such a way that it is available when needed and priced as a commodity. An organization's infrastructure management should address the availability, fault and performance management of its IT infrastructure. Infrastructure Management covers:

Optimization of the IT infrastructure to meet business needs for high availability, reliability and scalability IT infrastructure monitoring and testing technologies that deliver service assurance Technologies needed to build business service views Capacity-planning processes and best practices Enterprise Customer Relationship Management Managed services including Business Processes Management and Hosted Services

To conclude, enterprise infrastructures have become increasingly complex. Most have a wide diversity of platforms, operating systems, and applications. New systems are being implemented that integrate end-to-end business processes across Web servers, application servers, ERP applications, legacy applications, and even partner and supplier systems. Managing this infrastructure and pinpointing failure points in a distributed process spanning multiple systems is a difficult task. The deliberations in this conference, I am sure, will help the IT Chiefs of banks deal with the growing complexity of managing diverse infrastructures. I hope, it will explore best practices, and offer tips from analysts and experienced on keeping your diverse infrastructure up and running.

Introduction
The company commenced its operations under the brand name of Ufone from Islamabad on January 29 2001. Ufone expanded its coverage and has added new cities and highways to its coverage network.

Company profile
PTML is a wholly owned subsidiary of PTCL. Established to operate cellular telephony. The company commenced its operations, under the brand name of Ufone from Islamabad on January 29 2001. During the year, as a consequence of PTCLs privatization, 26% of its shares were acquired by Emirates Telecommunication Corporation (Etisalat). Being part of PTCL, the management of Ufone has also been handed over to Etisalat. During the year July 2005 to June 2006, further expanded its coverage and has added new cities and highways. Ufone has network coverage in more than 750 cities, towns and across all major highways of the country. During the year Ufone completed the network expansion of Phase 4 in existing as well as in new cities and towns which amounted to more than US Dollar 170 million. As a result the asset base of the Company has increased from Rs. 20 billion to Rs. 27 billion.