Google's Project Oxygen: Do Managers Matter?

Google's Project Oxygen started with a fundamental question raised by executives in the early 2000s: do managers matter? The topic generated a multi-year research project that ultimately led to a comprehensive program, built around eight key management...

Big Hit Entertainment and Blockbuster Band BTS: K-Pop Goes Global

Bang Si-Hyuk ('Hitman Bang') is the founder and co-chief executive officer of Big Hit Entertainment, the company behind BTS, a 'K-pop' band that has found unparalleled success around the globe-a remarkable feat given that most of their songs are in...

Cirque du Soleil

Retaining talent is an issue for any company whose success relies on the creativity and excellence of its employees. This is especially true for Cirque du Soleil, the spectacularly successful "circus without animals," whose 2,100 employees include 500...

GE's Two-Decade Transformation: Jack Welch's Leadership

GE is faced with Jack Welch's impending retirement and whether anyone can sustain the blistering pace of change and growth characteristic of the Welch era. After briefly describing GE's heritage and Welch's transformation of the company's business...

Pinckney Street

Although inexperienced in real estate, Edward Alexander hopes in June 2013 that youthful enthusiasm and an $240,000 in savings and inheritance will help him enter the real estate business. His experience chronicles the process of finding, evaluating, and...

Army Crew Team

The coach of the varsity Army crew team at West Point assembled his top eight rowers into the first crew team and the second tier of rowers into the second team using objective data on individual performance. As the second boat continually beat the first...

Chase Sapphire: Creating a Millennial Cult Brand

The Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). The launch of the Chase Sapphire Reserve credit card was enthusiastically received by millennial consumers,...

Trader Joe's

The Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). Based on a variety of metrics, Trader Joe's ranked as one of the most successful grocers in the United...

Amazon.com, 2021

In February 2021, Amazon announced 2020 operating profits of $22,899 million, up from $2,233 million in 2015, on sales of $386 billion, up from $107 billion five years earlier (see Exhibit 1). The shareholders expressed their satisfaction (see Exhibit...

Leadership in Crisis: Ernest Shackleton and the Epic Voyage of the Endurance

Provides an opportunity to examine leadership and entrepreneurship in the context of Ernest Shackleton's 1914 Antarctic expedition, a compelling story of crisis, survival, and triumph. Summarizes Shackleton's career as an officer in the British Merchant...

The Tulsa Massacre and the Call for Reparations

The Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). How should historic social injustices be addressed? Survivors of the 1921 Tulsa Massacre and their...

Krispy Kreme: Reimagining Fresh and Franchised

Shouldice Hospital Limited Today

Metaphysic AI: Rethinking the Value of Human Expertise

Calyx Global: Rating Carbon Credits

This case describes how rating agencies and other organizations are seeking to improve the quality of carbon credits sold in the voluntary carbon market to organizations seeking to use them to supplement their internal decarbonization efforts to meet...

Physical Climate Risk

This note describes how managers can identify their company's physical climate risks, which can heighten the risk of business disruption, change the costs of operations and supply chains, and affect the demand for their goods and services. The note also...

Learning Machine Learning: A Hands-On Comparison of SML, UML, AND RML - SH Policy 3

Supplemental material to accompany product W41961. Yasser Rahrovani is affiliated with Ivey Business School;Rosy Ren is affiliated with Ivey Publishing

Learning Machine Learning: A Hands-On Comparison of SML, UML, AND RML - SH Policy 1

Supplemental material to accompany product W41961. Yasser Rahrovani is affiliated with Ivey Business School;Rosy Ren is affiliated with Ivey Publishing

Cyber Oversight: SolarWinds Board of Directors

In 2020, just two years after its IPO, information technology company SolarWinds discovered that it was the victim of an attack on its information systems by Russian hackers. The incident, known as the Sunburst attack, was costly for the company, and...

Learning Machine Learning: A Hands-On Comparison of SML, UML, AND RML - SH Policy 2

Supplemental material to accompany product W41961. Yasser Rahrovani is affiliated with Ivey Business School;Rosy Ren is affiliated with Ivey Publishing

Leadership for Stretch Goals: Inspiring Employees to Achieve the Impossible at Charter Next Generation

Wasabi Technologies (B)

Set in 2019, the "Wasabi Technologies (A)" case centers on Wasabi Technologies (Wasabi), a successful hot cloud storage company based in Boston, Massachusetts. Founder and CEO David Friend is ready to scale the four-year-old venture rapidly. Wasabi had...

Aramco: Navigating the Energy Transition

In March 2024, Amin Nasser, president, and CEO of the Saudi Arabian Oil Company (Aramco), had just delivered a speech about the future of energy at a global energy conference. The world was behind schedule in meeting long-term climate change goals. The...

Institutional Neutrality, Restraint or Convenience?

In the fall of 2023 and winter of 2024, college campuses across the U.S. experienced protests and encampments in the aftermath of the October 7, 2023 terrorist attack on Israel by the Islamist militant group Hamas, and Israel's subsequent invasion of...

Ghai Management Services, 2024

"A Win for the Planet"? The Return of Lula

WayCool: Addressing Food Loss

Headquartered in Chennai, India, WayCool started by focusing on solving the growing challenge of food losses and low farmer incomes. Dasari and Jayaraman, surprised at the amount of fruits and vegetables lost in the agricultural supply chain, set up the...

Enhancing the Amazon Alexa Conversation with Ads: PR/FAQ Exercise

Enhancing the Amazon Alexa Conversation with Ads

MStudio and Djoli: Accelerating Startup Growth in Francophone Africa

Djoli, a procurement platform, was one of the startups launched and supported by MStudio, a startup studio in Côte dIvoire, in 2023. After a year of operations, Djoli must look beyond MStudio, which had supported them financially and in kind in exchange...

Women in the Saudi Arabian Workforce

Intellectual Property in Tough Tech Ventures

This note explains the crucial role of intellectual property rights (IPR), particularly patents, in the success of tough tech ventures (TTVs). It outlines the patent systems mechanics, emphasizing utility patents and their requirements for novelty,...

Treasure Hunt: Identifying Valuable Churned Customers

Boeing's Turbulent Trajectory: A Timeline of Compounding Crises and Broken Trust (January 2020 - September 2024)

Prompt Engineering

Thrive Earlier Detection (B) and The Evolution of Catalio Capital Management

Strategy and CEO Succession at Starbucks

On August 13, 2024, Starbucks announced that Laxman Narasimhan who was appointed as the CEO only in September 2023, was stepping down as CEO and board director "with immediate effect." Laxman would be replaced on September 9 by Brian Niccol, CEO since...

Tim Ferriss: What Might This Look Like If It Were Easy?

AlphaGo (B): Birth of a New Intelligence

Copyright and Fair Use

Good for the Seller, Good for the Buyer and Good for Society: Sampo-yoshi, Sustainability and Trust at ITOCHU

AlphaGo (A): Birth of a New Intelligence

Tata Power and India's Energy Transition

Tata Power stood at the forefront of India's energy transition. The firm had a long history deeply intertwined with the country's development. As Mumbai's power needs increased, Tata Power built out thermal assets across North, West, and East India...

Hospital for Special Surgery: Returning to a New Normal? (B)

Blue Owl Financing of Ping Identity

In the fall of 2022, Blue Owl Capital's investment committee evaluated a potential investment in the technology sector. The proposed transaction centered on Ping Identity Corporation ("Ping"), a fast-growing identity access management (IAM) software...

Funderbeam: Teaming Up or Going Alone?

Funderbeam, a global platform founded in Estonia to enable start-ups to run private syndications and secondaries while offering liquidity for private equity investors, was at a crossroads. Over its ten-year run, the company had expanded its services and...

Qualcomm, Inc. in 2024

Yum China: People First

Joey Wat, CEO of Yum China Holdings, Inc., which operated KFC, Pizza Hut, and Taco Bell in mainland China, oversaw KFC's milestone as the first Western quick-service chain in China to surpass 10,000 stores, with Pizza Hut exceeding 3,000 locations. This...

Work Arrangements in the Post-Pandemic World

Whether you are choosing your job based on geographic location, work arrangements (i.e., fully in-person, hybrid, fully virtual), or other unrelated factors (e.g., career, family, partner, hobbies), in the post-pandemic world you will likely be...

PayJoy: Financing for the Next Billion

PayJoy, an impact-driven financial technology company founded in 2015, provides smartphone financing and other financial products to customers who lack access to traditional credit products. As of early 2025, PayJoy had issued $2.5 billion in loans to 13...

Harvey: AI for Lawyers

In early 2025, Winston Weinberg and Gabe Pereyra, co-founders of Harvey AI, reflected on the company's meteoric rise as a pioneer in AI-powered legal technology. Since its founding in 2022, Harvey had transformed how lawyers approached research,...