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Autoweek: Untitled Page
  • Where do I find my account number?

    Your account number can be found on your mailing label – it is the second set of numbers and begins with a series of 000’s. Click here for an example.
  • When does my subscription expire?

    Click here to check your account status online, including payments received and subscription expiration date.
  • I have been contacted either by phone or mail from a fraudulent subscription agent - what should I do?

    Unauthorized Subscription Mailings
    We have just learned that several companies have sent unauthorized Autoweek subscription renewal mailings in May 2009. The mailing lists our Autoweek name at the left and has “Notice of Renewal” in red in the upper right corner. The Total Amount requested was $89.95 for 26 issues.

    The companies we have identified are listed below:  Do not purchase an Autoweek subscription through any of these companies – because Autoweek has no connection with any of these companies and will not accept orders from any of them. Additionally, the price listed is substantially more than the subscription price available at Autoweek.com.
    • Magazine Billing Network or MBN (using an address in Reno, NV)
    • Publishers Billing Center or PBC (using an address in Reno, NV)
    • ABDI (using an address in Reno, NV)
    • Circulation Billing Center or CBC (using an address in Reno, NV)

    Authorized subscription renewals directly from Autoweek will have your customer number as it appears on your mailing label and a return address in Detroit, Michigan.

    We do accept subscription orders through a small number of school-benefit programs and corporate subscription services.

    If you have any question about an offer or to check the current status of your subscription, please call us directly at 1-888-288-6954 or use the Subscription Status area.

    Abusive Telemarketing
    Autoweek has also learned that some subscribers have been received calls from telemarketers misrepresenting themselves as Autoweek employees in an attempt to sell or renew subscriptions. The telemarketers have been reportedly verbally abusive at times.

    Do not order an Autoweek subscription via a telemarketer. We are not conducting any telemarketing efforts at this time. Please provide us with any reply telephone numbers of telemarketers so we can identify the source of the calls. 

    Your Help is Needed
    Please help us stop these unauthorized activities by contacting us at 888-288-6954 if you receive an unauthorized Autoweek subscription or telemarketing offer.   
  • How can I change my mailing address?

    Changing your address is quick and easy – just click here.
  • How can I change my e-mail address?

    Update your e-mail address for subscription and invoice purposes.

    Update your email address for newsletter products.
  • Can I pay my bill online?

    To pay your bill via credit card, simply click here to be taken to our secure payment page.

    Otherwise you can always mail your payment to:
    Autoweek
    Customer Contact Center
    1155 Gratiot Ave
    Detroit, MI 48207

    If you have sent payment, please allow 2 weeks for processing and disregard any additional invoices you may receive.

  • How can I renew?

    To renew your subscription, simply click here.
  • How can I cancel my subscription?

    To cancel your subscription, please contact us toll free at 1-888-288-6954.
  • How can I get a replacement for a damaged issue?

    If you have received a damaged issue, please contact us with the issue date and we will get a replacement copy out to you right away or call us at 1-888-288-6954.
  • When should I expect my issues to arrive?

    Autoweek prints on a bi-weekly schedule (26 issues annually). Your issue should arrive to you by the cover date on the magazine (i.e, the 5/18/09 issue should arrive to you no later than Monday, 5/18/09)
  • My issues keep arriving late, or not at all.

    There could be several reasons for this, including an incorrect address, non-payment or other. In order for us to best serve you, please contact us toll-free at 1-888-288-6954 or contact us. (Please be sure to include the issue date of the last copy you've received.)
  • How can I temporarily suspend delivery?

    If you will be out of town or would like to temporarily suspend your issue for any reason, please call us at 1-888-288-6954 or contact us. (Please be sure to include the issue date of the last copy you've received.)
  • I am receiving duplicate issues.

    In order for us to resolve this matter, please contact us and provide the account number of both subscriptions and which one you would like to keep, or by phone at 1-888-288-6954.
  • How can I purchase a past issue of Autoweek?

    Please call Wright’s Reprints at 1-877-652-5295
  • How can I sign up for your e-mail products?

    To sign up for Daily Drive for or Daily News Brake Alert click here.

Copyright 2013 Crain Communications, Inc.
Crain








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